| 5 | | Content Creation,Tools and Technology,Automation,Leadership and Management,Emerging Trends | Localization, Content Management, Technical Documentation, AI, Website Translation, UI/UX- Figma | Unified Frameworks for Localization & Technical Content Management | <p>In today’s fast-paced global market, delivering consistent, high-quality content across multiple regions and languages is a critical challenge for businesses. This session, aligned with the theme ‘Power of One,’ delves into the transformative potential of a unified strategy that seamlessly integrates localization with technical content management. By breaking down silos and fostering collaboration between these often-disconnected processes, we aim to show how this integrated approach can lead to significant improvements in efficiency, cost-effectiveness, and content quality.</p><p>We will explore how adopting a unified framework enables businesses to maintain a consistent brand voice and messaging across all global markets, enhancing their competitive edge. Attendees will gain a comprehensive understanding of how these strategies align with broader business objectives, driving growth and market penetration on a global scale. Through detailed discussions, we will illustrate how this cohesive approach ensures premium content delivery and fosters innovation and adaptability in response to emerging trends.</p><p>Key to this strategy is making content inherently localization-friendly from the outset. We will share best practices for preparing technical content, including developing style guides and glossaries that streamline workflows and minimize errors. This preparation phase is crucial for avoiding common localization pitfalls and ensuring the content easily adapts to different cultural and linguistic contexts. By setting a solid foundation, businesses can significantly reduce time to market and increase the efficiency of their localization processes.</p><p>Moreover, the session will provide insights into the latest tools and technologies revolutionizing localization and content management. We will examine how AI-powered machine translation tools can make the localization process faster and more cost-effective, learning from previously translated content to improve accuracy and consistency continuously. These advancements enhance the quality of technical content and offer significant time and cost savings, enabling teams to focus on higher-level tasks that drive value.</p><p>Understanding and overcoming challenges is another critical component of our discussion. We will equip attendees with strategies to navigate common obstacles in localization, such as managing diverse content types, aligning global teams, and ensuring cultural relevance. Additionally, we will discuss the importance of setting measurable goals and KPIs for localization efforts, providing methods to track success, and making data-driven decisions that foster continuous improvement.</p><p>By the end of this session, attendees will clearly understand the power of a unified localization and content management strategy, armed with actionable insights and methodologies that can be implemented within their organizations. They will leave with the knowledge and confidence to break down silos, enhance collaboration and drive global business success through a cohesive, forward-thinking approach.</p> | <p>Effective communication with diverse audiences has become essential for success as organizations expand into global markets. Localization, which adapts content to meet different markets' cultural, linguistic, and regulatory needs, is crucial in this process. However, localization cannot be a standalone task; it must be seamlessly integrated with content management to ensure consistency and quality across all regions.</p><p>The motivation behind our approach is to demonstrate the value of a unified strategy that combines localization with technical content management. Traditionally, these functions have operated in silos, leading to inefficiencies, errors, and inconsistent messaging. By breaking down these barriers and fostering collaboration, organizations can streamline workflows, enhance content quality, and improve user experience.</p><p>In today’s digital age, where AI and automation are transforming content management, the importance of effective localization strategies is even greater. AI-powered tools and machine translation offer significant opportunities for efficiency and scalability. These tools can learn from previous translations, improving accuracy and consistency. However, to fully leverage these advancements, content must be designed with localization in mind from the start.</p><p>Our motivation is rooted in the belief that a unified approach to localization and content management is essential for global success. By aligning these processes, businesses can ensure their content is localized and optimized for global audiences. </p><p>In summary, our motivation lies in a unified strategy that helps minimize errors arising from poorly adapted content, protect the brand’s reputation, and ensure compliance with local regulations. As global markets become more interconnected, the ability to quickly and effectively localize content will be a critical competitive advantage. We aim to empower organizations to achieve this by providing them with the strategies, tools, and insights they need to succeed.</p> | <ol><li><b> Pre-Localization or Content Readiness Phase</b></li></ol><p><b>Guidelines and Checklist Creation</b></p><ul><li><b>Establish Clear Writing Guidelines</b>: Develop detailed writing guidelines that align with localization requirements. These guidelines should cover linguistic standards, cultural considerations, and technical specifications to ensure localization-ready content.</li><li><b>Create a Comprehensive Checklist</b>: Prepare a checklist that addresses all aspects of content creation, including language use, formatting, and technical considerations. This checklist will help content creators ensure that the material is prepared for seamless localization.</li></ul><p><b>Content Suitability Analysis</b></p><ul><li><b>Assessing Content for Localization</b>: Evaluate all content elements to determine their suitability for localization, focusing on language clarity, cultural relevance, and technical accuracy.</li><li><b>Identifying and Resolving Localization Barriers</b>: Collaborate with content creators to identify and resolve potential localization barriers, such as ambiguous phrasing or culturally specific references, ensuring the content is ready for global adaptation.</li></ul><p><b>Glossary and Terminology Management</b></p><ul><li><b>Glossary Development for Consistency</b>: Create a glossary that includes key terms and industry-specific language that will appear in the localized content. Identify terms that should remain unchanged and provide contextual explanations to guide translators.</li><li><b>Providing Context for Accurate Translation</b>: The glossary should offer detailed context for each term, ensuring that translators can maintain the intended meaning and consistency across all localized content.</li></ul><ol start="2"><li><b> Localization Phase</b></li></ol><p><b>Tool and Style Guide Review</b></p><ul><li><b>Team Alignment on Tools and Style Guides:</b> Review the tools and style guides used during the localization process. Ensure all team members are familiar with these resources and understand how to apply them effectively. This step is crucial for maintaining tone, style, and format consistency across all localized content.</li></ul><ul><li><b>Continuous Support and Query Resolution:</b> Provide ongoing support to the localization team, addressing any questions or concerns that arise during the process. Regular check-ins and reviews will help resolve issues promptly and keep the project on track.</li></ul><p><b>Content Readiness for Publishing</b></p><ul><li><b>Final Review and Quality Assurance:</b> Before the localized content goes live, thoroughly review it to ensure it meets all quality and error-free standards. This includes checking for consistency with the original content, cultural appropriateness, and technical accuracy.</li></ul><ul><li><b>Site Preparation for Localization:</b> Ensure the website or platform is fully prepared to host the localized content. This involves verifying that all technical aspects, such as encoding, layout, and functionality, are compatible with the localized languages and regions.</li></ul><ol start="3"><li><b> Post-Localization Phase</b></li></ol><p><b>Monitoring and Feedback Analysis</b></p><ul><li><b>User Feedback Monitoring:</b> After the localized content is published, monitor user feedback closely to identify any issues or areas for improvement. This feedback is invaluable for understanding how the content is received in different markets and making necessary adjustments.</li></ul><ul><li><b>Analytics-Driven Improvements: </b>Use analytics tools to track the performance of the localized content, focusing on metrics such as user engagement, conversion rates, and error reports. Based on these insights, make data-driven decisions to refine and enhance the content, ensuring its ongoing success in the target markets.</li></ul> | <ol><li><b> The Power of Unified Strategies</b></li></ol><ul><li><b>Understanding the Need for Collaborative Framework</b>: Learn how integrating localization and content management into a unified strategy can streamline global operations. </li><li><b>Strategic Alignment for Business Success</b>: Understand the critical role of unified strategies in aligning localization efforts with broader business objectives, driving growth, and enhancing market penetration.</li></ul><ol start="2"><li><b> Making Content Localization-Friendly</b></li></ol><ul><li><b>Streamlining Workflows with Style Guides & Glossaries</b>: Explore how creating comprehensive style guides and glossaries can simplify the localization process, ensure consistency, and reduce errors. </li><li><b>Optimizing Content for Seamless Localization</b>: Gain insights into preparing content for localization from the outset, enabling smoother workflows and minimizing potential roadblocks in global content adaptation.</li></ul><ol start="3"><li><b> Key Insights into Technologies and Emerging Trends</b></li></ol><ul><li><b>Leveraging the Latest Technologies</b>: Stay ahead of the curve by gaining insights into the latest tools and technologies shaping the future of localization and content management. </li><li><b>Adapting to Emerging Trends</b>: Learn how to adapt to emerging trends in localization and content management, ensuring your strategies remain relevant and effective in an ever-evolving global landscape.</li></ul><ol start="4"><li><b> AI-Powered Machine Translation Efficiency</b></li></ol><ul><li><b>Time and Cost Savings with AI Translation</b>: Discover how AI-powered machine translation tools can significantly reduce the time and cost of translating technical content. </li><li><b>Enhancing Technical Content with AI</b>: Explore how AI can improve the quality of technical content by providing faster translations without compromising accuracy, allowing your organization to maintain high standards across all languages and regions.</li></ul><ol start="5"><li><b> Overcoming Challenges and Measuring Success</b></li></ol><ul><li><b>Strategies for Tackling Localization Challenges</b>: Identify common challenges in localization and content management and discover practical strategies for overcoming them. Learn how to anticipate potential issues and implement solutions that ensure the smooth execution of your global content strategy.</li><li><b>Measuring Success in Localization Efforts</b>: Understand the importance of setting measurable goals and KPIs for your localization projects. Learn how to track progress, assess the effectiveness of your strategies, and make data-driven decisions that lead to continuous improvement.</li></ul><ol start="6"><li><b> Preparing for the Future: Trends and Best Practices</b></li></ol><ul><li><b>Staying Ahead with Future Trends</b>: Gain insights into the future trends shaping the localization and content management industry. Learn how to prepare your organization to adapt to these trends, ensuring long-term success in a competitive global market.</li><li><b>Adopting Best Practices for Sustained Success</b>: Discover best practices proven to deliver successful outcomes in localization and content management. Understand how to implement these practices to achieve consistent results and maintain a competitive edge in your industry.</li></ul> | Early Career,Mid-Career,Senior Career | Intermediate,Advanced | <ul><li><b>Comprehensive Grasp of the Integrated Process</b>: Understanding how localization intricacies align with content management strategies ensures seamless global content adaptation.</li><li><b>Localization-Ready Content Preparation</b>: Knowledge of preparing technical content for seamless localization, streamlining the process, and reducing potential roadblocks.</li><li><b>AI-Powered Unified Frameworks for Superior Content Quality and Translation Efficiency:</b> Discover how AI-driven unified frameworks enhance content quality and streamline translation processes, reducing costs and time by continuously improving accuracy through learned translations.</li><li><b>Cost Efficiency Through Unified Approaches</b>: Understand how a unified approach can lower costs by minimizing duplication of efforts, reducing the need for rework, and optimizing resource utilization.</li><li><b>Standardized Frameworks for Quality Assurance</b>: Gain insights into maintaining higher content quality by leveraging standardized frameworks that ensure accuracy and cultural relevance across all markets.</li><li><b>Confidence in Technical Writing for Localization</b>: Develop increased confidence in technical content writing for executing localization, backed by a robust and well-integrated framework.</li><li><b>Informed Decision-Making and Collaboration</b>: Leveraging insights to make informed decisions, enhancing effective team collaboration, and preparing for real-world challenges.</li><li><b>Alignment with Business Objectives</b>: Learn how aligning localization and content management efforts with broader business objectives can drive global growth and market penetration.</li></ul> | Chandana Srinivas, Pania S Anwer | | chandana.srinivas@boomi.com | '+91 9980543835, 7042562358 | Boomi Software | #403, 4th floor, Dasta Concerto, Sarjapura Road, Bengaluru | <p class="p1">My name is Chandana Srinivas, and I work as a Senior Technical Writer at Boomi Software. I bring over a decade of expertise specializing in user documentation, software manuals, API documentation, etc, across various domains, including Finance, Healthcare, Airlines, and Telecom. Throughout my career, I have made significant contributions to organizations such as CGI, NextGen Healthcare, Sabre, and Genesys before joining Boomi, where I have had the opportunity to develop extensive technical documentation, lead content projects, streamline documentation processes, etc. I am particularly passionate about API documentation, content engineering, minimalism, and content localization.</p><p class="p1">In my current role, I work and collaborate with my peers, developers, and product owners to craft technical documentation, product content, release notes, etc, for our help site and portal. I am also an integral part of the Content Audit team that plans and strategizes the importance of content design and adaption.</p><p class="p1">I strongly believe that “To communicate effectively, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.”</p><p> </p><p>I’m Pania S Anwer, and I work as a Senior Project Manager in the Product Content team at Boomi. I have a deep passion for bridging the gap between content and global audiences and a strong technical project management and localization background. With approximately 6 years of experience in various domains, I specialize in managing complex localization and content management initiatives across diverse industries, ensuring accuracy, cultural relevance, and regulatory compliance.</p><p>In my current role, I lead successful UX/UI and website projects that translate and adapt content for multiple markets, driving efficiency and consistency through unified frameworks. I’m also committed to leveraging AI technologies and data analysis to optimize content delivery and make informed decisions that enhance project outcomes.</p><p>As an advocate for synergy in content management, I’m passionate about continuous learning and knowledge sharing. My dedication to collaboration and innovation drives my work, helping to advance the field and meet the high standards of global content distribution.</p> | No | <p>Chandana: I have delivered presentations on various topics related to Product Content, Content Re-use, and Technical Content Management in my previous experiences. </p><ul><li>User Assistance workshop - An interactive session on the importance of Technical Product Content and User Assistance in organizations.</li><li>Technical Documentation seminar - A session on the importance of API documentation, skills, and emerging trends in technical documentation </li><li>Delivered speeches as a Toastmaster for the Competent Communicator certification</li></ul><p>Pania: <span style="font-size: 14px">I've delivered presentations on various specialized topics within the localization and content management field. My speaking engagements include:</span></p><ul><li><b data-stringify-type="bold" style="font-size: 14px">Gaming Localization & their Quality Analysis</b><span style="font-size: 14px">: A deep dive into the challenges and best practices for ensuring high-quality localization in the gaming industry, focusing on maintaining immersive experiences for global audiences.</span></li><li><b data-stringify-type="bold" style="font-size: 14px">Localization for Developers</b><span style="font-size: 14px">: Practical insights for developers on integrating localization into the development process, highlighting tools, workflows, and strategies for seamless global content delivery.</span></li><li><b data-stringify-type="bold" style="font-size: 14px">Content Improvement for Government</b><span style="font-size: 14px">: Strategies for enhancing content quality and accessibility in government projects, emphasizing meeting regulatory standards and ensuring clarity for diverse audiences.</span></li></ul> | <p><a href="www.linkedin.com/in/chandana-srinivas-2a95b263">Chandana Srinivas LinkedIn Profile</a></p><p><a href="www.linkedin.com/in/pania5anwer">Pania Anwer LinkedIn Profile</a><br><br></p> | Yes |
| 6 | | Content Creation,Emerging Trends | Writing, New Styles | Challenging the Norms and Standards of Technical Writing | <p><b>Objectives:</b></p><ul style="margin-top:0cm" type="disc"><li class="MsoNormal">Challenge
the audience to rethink the established norms and practices in technical
writing.</li><li class="MsoNormal">Encourage
the adoption of new approaches that better align with modern communication
trends.</li><li class="MsoNormal">Provide
practical insights and strategies for implementing these unconventional
methods in their own work.</li></ul><p class="MsoNormal"><b>Key Topics:</b></p><ol style="margin-top:0cm" start="1" type="1"><li class="MsoNormal"><b>Style
Guides: Are They Still Necessary?</b></li><li class="MsoNormal"><b>The
Passive Voice: An Undervalued Tool</b></li><li class="MsoNormal"><b>The
Risks of Minimalism: When Less is Not More</b></li><li class="MsoNormal"><b>Grammar
in the AI Era: Should We Still Care?</b></li><li class="MsoNormal"><b>Beyond
Traditional Norms: Exploring New Frontiers in Technical Writing</b></li></ol><p>@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;
mso-font-charset:77;
mso-generic-font-family:decorative;
mso-font-pitch:variable;
mso-font-signature:3 0 0 0 -2147483647 0;}@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;
mso-font-charset:0;
mso-generic-font-family:roman;
mso-font-pitch:variable;
mso-font-signature:-536870145 1107305727 0 0 415 0;}@font-face
{font-family:Aptos;
panose-1:2 11 0 4 2 2 2 2 2 4;
mso-font-charset:0;
mso-generic-font-family:swiss;
mso-font-pitch:variable;
mso-font-signature:536871559 3 0 0 415 0;}p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-unhide:no;
mso-style-qformat:yes;
mso-style-parent:"";
margin:0cm;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Aptos",sans-serif;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:Aptos;
mso-fareast-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;
mso-font-kerning:1.0pt;
mso-ligatures:standardcontextual;
mso-fareast-language:EN-US;}.MsoChpDefault
{mso-style-type:export-only;
mso-default-props:yes;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:Aptos;
mso-fareast-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;
mso-fareast-language:EN-US;}div.WordSection1
{page:WordSection1;}ol
{margin-bottom:0cm;}ul
{margin-bottom:<br></p> | <p><span style="font-size:12.0pt;,sans-serif">This topic challenges conventional wisdom
surrounding technical writing by exploring alternative approaches that defy
traditional norms. Attendees will be encouraged to rethink established
standards and embrace new paradigms that may better suit the evolving demands
of modern communication, particularly in a world increasingly influenced by AI
and digital transformation.</span>@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;
mso-font-charset:0;
mso-generic-font-family:roman;
mso-font-pitch:variable;
mso-font-signature:-536870145 1107305727 0 0 415 0;}@font-face
{font-family:Aptos;
panose-1:2 11 0 4 2 2 2 2 2 4;
mso-font-charset:0;
mso-generic-font-family:swiss;
mso-font-pitch:variable;
mso-font-signature:536871559 3 0 0 415 0;}p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-unhide:no;
mso-style-qformat:yes;
mso-style-parent:"";
margin:0cm;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Aptos",sans-serif;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:Aptos;
mso-fareast-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;
mso-font-kerning:1.0pt;
mso-ligatures:standardcontextual;
mso-fareast-language:EN-US;}.MsoChpDefault
{mso-style-type:export-only;
mso-default-props:yes;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:Aptos;
mso-fareast-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;
mso-fareast-language:EN-US;}div.WordSection1
{page:WordSection1;}<br></p> | <p>I began my technical writing journey by adhering to the
principles of Simplified Technical English (STE), a controlled language
designed to make technical documentation clear and straightforward. Technical
documents were plain back then and served as the go-to source for accurate
information.</p><p class="MsoNormal">However, after 10 years of incorporating graphics, videos,
minimalism, and strict style guides, the feedback we consistently receive is
that technical documents are boring and rarely read. Users often prefer to
figure out products through trial and error rather than reading the
documentation.</p><p class="MsoNormal">Lately, I've been questioning whether our standards have
become too rigid and complex. What if we could simplify them? This would not
only ease the learning curve for new writers but also reduce the editorial
workload and make documentation processes more efficient and faster.</p> | <p><span style="font-size:12.0pt;,sans-serif">New styles in technical writing can enhance
clarity, flexibility, and creativity. Using passive voice can emphasize results
over actions. Moving away from minimalism allows for more detailed
explanations, catering to diverse audiences. Ditching strict style guides
fosters innovation and adaptability, enabling writers to tailor content to
specific contexts.</span>@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;
mso-font-charset:0;
mso-generic-font-family:roman;
mso-font-pitch:variable;
mso-font-signature:-536870145 1107305727 0 0 415 0;}@font-face
{font-family:Aptos;
panose-1:2 11 0 4 2 2 2 2 2 4;
mso-font-charset:0;
mso-generic-font-family:swiss;
mso-font-pitch:variable;
mso-font-signature:536871559 3 0 0 415 0;}p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-unhide:no;
mso-style-qformat:yes;
mso-style-parent:"";
margin:0cm;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Aptos",sans-serif;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:Aptos;
mso-fareast-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;
mso-font-kerning:1.0pt;
mso-ligatures:standardcontextual;
mso-fareast-language:EN-US;}.MsoChpDefault
{mso-style-type:export-only;
mso-default-props:yes;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:Aptos;
mso-fareast-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;
mso-fareast-language:EN-US;}div.WordSection1
{page:WordSection1;<br></p> | StudentIntern,Early Career,Mid-Career,Senior Career | Beginner,Intermediate,Advanced | <p>Everyone related to the technical writing domain will
benefit from it. This topic is about embracing a new style so, the typical
LEAST/MOST criteria do not fit here. My target audience includes:</p><ul style="margin-top:0cm" type="disc"><li class="MsoNormal">Technical
writers</li><li class="MsoNormal">Content
creators</li><li class="MsoNormal">Documentation
managers</li><li class="MsoNormal">Editors
and proofreaders</li><li class="MsoNormal">Anyone
involved in the creation and dissemination of technical content</li></ul><p>@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;
mso-font-charset:77;
mso-generic-font-family:decorative;
mso-font-pitch:variable;
mso-font-signature:3 0 0 0 -2147483647 0;}@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;
mso-font-charset:0;
mso-generic-font-family:roman;
mso-font-pitch:variable;
mso-font-signature:-536870145 1107305727 0 0 415 0;}@font-face
{font-family:Aptos;
panose-1:2 11 0 4 2 2 2 2 2 4;
mso-font-charset:0;
mso-generic-font-family:swiss;
mso-font-pitch:variable;
mso-font-signature:536871559 3 0 0 415 0;}p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-unhide:no;
mso-style-qformat:yes;
mso-style-parent:"";
margin:0cm;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Aptos",sans-serif;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:Aptos;
mso-fareast-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;
mso-font-kerning:1.0pt;
mso-ligatures:standardcontextual;
mso-fareast-language:EN-US;}.MsoChpDefault
{mso-style-type:export-only;
mso-default-props:yes;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:Aptos;
mso-fareast-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;
mso-fareast-language:EN-US;}div.WordSection1
{page:WordSection1;}ol
{margin-bottom:0cm;}ul
{margin-bottom:<br></p> | Deepak Ruhil | | d.ruhil@yahoo.co.uk | 9962664296 | Cisco India | Bengaluru | <p><span style="font-size:12.0pt;,sans-serif">I have 12 years of experience in technical
writing. I have honed my skills across diverse domains, including Gas Turbine
Engines, Automobiles, Networking, and Software. My expertise extends to a wide
range of authoring and graphics tools. I've worked with various style guides.</span>@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;
mso-font-charset:0;
mso-generic-font-family:roman;
mso-font-pitch:variable;
mso-font-signature:-536870145 1107305727 0 0 415 0;}@font-face
{font-family:Aptos;
panose-1:2 11 0 4 2 2 2 2 2 4;
mso-font-charset:0;
mso-generic-font-family:swiss;
mso-font-pitch:variable;
mso-font-signature:536871559 3 0 0 415 0;}p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-unhide:no;
mso-style-qformat:yes;
mso-style-parent:"";
margin:0cm;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Aptos",sans-serif;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:Aptos;
mso-fareast-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;
mso-font-kerning:1.0pt;
mso-ligatures:standardcontextual;
mso-fareast-language:EN-US;}.MsoChpDefault
{mso-style-type:export-only;
mso-default-props:yes;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:Aptos;
mso-fareast-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;
mso-fareast-language:EN-US;}div.WordSection1
{page:WordSection1;<br></p> | No | <p>N/A<br></p> | <p>N/A<br></p> | Yes |
| 7 | | Emerging Trends | Authoring Tool, MadCap, Git, Artificial Intelligence, AI, User-centric, Video, Automation, Process improvement, User Experience, Knowledge Management, Examples, Case Studies | Tech Writes Itself: Unveiling the Transformation of Our Documentation Process | <p class="MsoNormal">Discover the Future of Documentation!</p><p class="MsoNormal">Join us for an exciting journey into the heart of
Broadridge’s Tech Comm evolution. Witness how we've transitioned from
fragmented documentation to a seamless, AI-driven, and user-centric platform.
Our transformative approach has revolutionized content management through
advanced version control, dynamic content creation, and cutting-edge AI-powered
search.</p><p class="MsoNormal">In this session, you'll:</p><p class="MsoListParagraphCxSpFirst" style="margin-left:.25in;text-indent:-.25in"><!--[if !supportLists]--><span style="font-family:Symbol">·<span style="font-size: 7pt;line-height: normal">
</span></span><!--[endif]-->Learn about strategic innovations that enhance
efficiency and quality.</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;text-indent:-.25in"><!--[if !supportLists]--><span style="font-family:Symbol">·<span style="font-size: 7pt;line-height: normal">
</span></span><!--[endif]-->See real-time examples demonstrating the impact
of automation and AI.</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;text-indent:-.25in"><!--[if !supportLists]--><span style="font-family:Symbol">·<span style="font-size: 7pt;line-height: normal">
</span></span><!--[endif]-->Explore our unified home page with single
sign-on, global search, and responsive design.</p><p class="MsoListParagraphCxSpLast" style="margin-left:.25in;text-indent:-.25in"><!--[if !supportLists]--><span style="font-family:Symbol">·<span style="font-size: 7pt;line-height: normal">
</span></span><!--[endif]-->Gain actionable insights to modernize your own
technical communication practices.</p><p class="MsoNormal">Aligned with the conference theme, "The Power of
One," find out how a single innovative idea can spark monumental change! </p><p class="MsoNormal">This engaging session is perfect for anyone looking to
harness technology for transformative organizational progress. Don’t miss out!</p><p></p><p class="MsoNormal"><b>Join us and be part of the future of Tech Comm – Tech
Writes Itself!</b></p> | <p class="MsoNormal">The idea for this proposal came from our crucial need to
update old technical communication methods. In today's digital age, our Tech
Comm team at Broadridge saw big problems with how we managed and delivered our
documentation. The old methods were scattered, slow, and often confusing,
making it hard for us to provide clear and easy-to-access information to users.</p><p class="MsoNormal">The main problem was that our old documentation processes
were spread out over many platforms, which made them inefficient and
inconsistent. This scattering made it hard to keep track of versions, ensure
content was accurate, and offer a smooth user experience. As technology
advances quickly, we need more dynamic, integrated, and efficient ways to
handle our documentation.</p><p class="MsoNormal">To address these challenges, we embarked on an ambitious
project to transform our Tech Comm processes. We leveraged advanced technology,
including AI-powered tools, to revolutionize content creation and management.
By integrating a unified platform, we streamlined our workflows, improved
consistency, and significantly enhanced the user experience with features like
single sign-on, global search, and responsive design.</p><p class="MsoNormal">This topic is worth discussing because it showcases a
real-world example of how a forward-thinking approach can revolutionize
technical communication. Many organizations today struggle with inefficient and
outdated documentation practices, which can severely impede their ability to
meet user needs and maintain operational efficiency. Our transformation at
Broadridge is a testament to what can be achieved through the strategic
integration of advanced technologies and innovative solutions. By sharing our journey,
we offer a unique, practical insight into overcoming common challenges faced by
technical communication teams.</p><p class="MsoNormal">Our experience with AI-powered tools, unified platforms, and
dynamic content management isn't just theoretical—it's a proven model that has
delivered measurable improvements in efficiency, accuracy, and user
satisfaction. Discussing this topic will provide attendees with concrete
strategies and best practices that they can adapt and implement in their own
organizations. It underscores the critical role of modernized documentation
processes in the broader context of digital transformation, making it a timely
and highly relevant subject for any organization looking to stay competitive in
today's fast-paced technological landscape.</p><p></p><p class="MsoNormal">For reviewers less familiar with the topic, this proposal
highlights the critical role of innovative documentation practices in enhancing
user experience and operational efficacy. This session will equip attendees
with actionable knowledge and best practices, demonstrating how a single
innovative idea can catalyze significant organizational change.</p> | <p class="MsoNormal">We identified pain points and inefficiencies within our
documentation process. To understand the needs and expectations, we collected
feedback from internal and external users through surveys, escalation emails,
and discussions with our internal client support and product teams.</p><p class="MsoNormal" style="text-indent:.5in">Here are the techniques and
frameworks we implemented to drive improvements:</p><p class="MsoListParagraphCxSpFirst" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Implemented advanced version control systems
(Git) to manage document revisions and ensure consistency.</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Introduced dynamic content creation tools that
facilitate real-time collaboration and streamline the authoring process.</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Developed a unified home page for documentation
with single sign-on (SSO) and integrated global search capabilities, enhancing
user accessibility and navigation.</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Simplified some of the documentation processes
using automation tools, which reduced manual effort and increased efficiency.</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Deployed an AI-powered search engine to enable
faster and more accurate information retrieval, improving user experience and
satisfaction.</p><p class="MsoListParagraphCxSpLast" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->We are now in the process of using an AI tool to
generate bulletin documents by referring to business documents that span
hundreds of pages, significantly cutting own the time and effort required for
document creation.</p><p class="MsoNormal" style="margin-left:.5in">User Experience:</p><p class="MsoListParagraphCxSpFirst" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Focused on user-centric design principles to
create a cohesive and intuitive documentation platform.</p><p class="MsoListParagraphCxSpLast" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Introduced short demo videos to highlight how
industry initiative updates are enhanced by our products and demonstrate how
technology upgrades have simplified existing processes for user benefit.</p><p class="MsoNormal" style="margin-left:.5in">Knowledge Management:</p><p class="MsoListParagraphCxSpFirst" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Created a comprehensive knowledge base featuring
writing guidelines, best practices, and troubleshooting tips.</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Fostered a culture of continuous improvement
through regular updates and feedback loops, ensuring the documentation remains
current and relevant.</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Developed training programs for team members to
ensure smooth adoption of new tools and processes. </p><p class="MsoListParagraphCxSpLast" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Developed a format for informational messages to
communicate Doc Site updates to end users.</p><p class="MsoNormal" style="margin-left:.5in">Experience Gained: </p><p class="MsoNormal" style="margin-left:.5in">Through these comprehensive
updates, our team gained valuable experience in several key areas:</p><p class="MsoListParagraphCxSpFirst" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Technological Proficiency: We acquired in-depth
knowledge of advanced version control systems, dynamic content creation tools,
and AI-powered technologies, enhancing our technical skill set.</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Project Management: We honed our ability to
manage large-scale projects, from initial assessment and planning through to
implementation and continuous improvement.</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->User-Centric Design: By focusing on the needs
and feedback of our users, we learned how to create more intuitive,
user-friendly documentation platforms.</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Efficiency and Automation: We developed a keen
understanding of how to leverage automation tools to reduce manual labor and
improve overall efficiency in documentation processes.</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Collaboration and Communication: The process
improved our ability to collect and integrate feedback from diverse
stakeholders, ensuring that our solutions met the needs of both internal teams
and end users. </p><p></p><p class="MsoListParagraphCxSpLast" style="margin-left:.75in;text-indent:-.25in"><!--[if !supportLists]-->-<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Continuous Improvement: We fostered a culture of
ongoing enhancement by establishing a knowledge base and promoting regular
updates and knowledge sharing.</p> | <p class="MsoListParagraphCxSpFirst" style="margin-left:.75in;text-indent:-.5in"><!--[if !supportLists]-->1.<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Understand the evolution of technical writing
tools and practices over the last decade.</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;text-indent:-.5in"><!--[if !supportLists]-->2.<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Learn how to effectively implement and
transition to modern authoring tools and process automation.</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;text-indent:-.5in"><!--[if !supportLists]-->3.<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Gain insights into the benefits and challenges
of integrating AI tools in technical communication.</p><p></p><p class="MsoListParagraphCxSpLast" style="margin-left:.75in;text-indent:-.5in"><!--[if !supportLists]-->4.<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Explore some case studies from our work that
demonstrate the impact of these transformations, including the introduction of
video content as an alternative to traditional documents.</p> | Mid-Career,Senior Career,Executive | Intermediate,Advanced | <p class="MsoNormal">This session will provide writers with actionable insights
and best practices to enhance their documentation quality and efficiency.</p><p class="MsoNormal">Managers will gain strategic insights on how to modernize
their technical communication processes and lead their teams successfully
through change.</p><p class="MsoNormal">Individuals responsible for implementing and managing the
technical infrastructure supporting documentation processes will benefit on how
to support and enhance the documentation ecosystem effectively.</p><p class="MsoNormal">For entry-level professionals may find some of the presented
information insightful, but some of the high-level information covered may be
too complex. </p><p class="MsoNormal">Entry-level professionals might find some information
useful, but advanced techniques and strategic planning could be too complex.
They may need more basic knowledge to fully benefit from the session.</p><p></p><p class="MsoNormal">Professionals not involved in technical communication,
content management, or IT might find the session too specialized. The technical
depth and specific focus may not apply to their daily work.</p> | Padmaja Vaidhula S | | Padmaja.vaidhula@broadridge.com | 7893466600 | Broadridge Financial Solutions | Bangalore | <p class="MsoNormal">As a seasoned professional in technical communication with
over 14 years of relevant experience, I have played a pivotal role in
transforming Broadridge's Tech Comm team. Since joining Broadridge nine years
ago, I have progressed from updating release documents for a flagship product
to leading a team that manages the entire release documentation process. I have
a proven track record of leading high-performing teams to achieve project
milestones, implement process improvements, and address complex documentation
challenges. Skilled in strategic planning, team development, and leveraging AI
to streamline processes and enhance operational efficiency. Committed to
continuous learning and innovation, currently focused on integrating AI into
documentation practices to drive excellence. This session will draw on my
extensive hands-on experience to share our journey and empower others to
achieve similar successes.</p><p></p><p class="MsoNormal">I have been deeply involved with STC India from 2014 to
2017, organizing key events, serving in leadership roles, and connecting with
writers across the country.</p> | No | <p class="MsoNormal">From 2014 to 2017, I actively volunteered with STC India,
organizing webinars, learning sessions, regional conferences, and the Annual
Conference. As the Hyderabad City Representative (2016-18), I organized various
knowledge-sharing sessions and hosted the 2016 All India Annual Conference.
This role helped me connect with writers across India. I also served as Admin
Council Secretary in 2017, Program Manager for the 2016 Annual Conference, and
SIG Management Owner for 2 years. </p><p class="MsoNormal">I have presented a session ‘Pinnacle of Learning’, including
a 2019 Annual Conference session at Mumbai with my team and a learning session
titled "The Best Outfit, You Own It" in 2018 in Hyderabad.</p><p></p><p class="MsoNormal">Awaiting the opportunity to represent an organization where
I can showcase my proven technical communication skills.</p> | <p><span style="font-size:11.0pt;line-height:107%;,sans-serif"><a href="https://www.linkedin.com/in/padmajavaidhula/"><i><span style="font-size:8.0pt;line-height:107%">https://www.linkedin.com/in/padmajavaidhula/</span></i></a></span><br></p> | No |
| 8 | | Other | Kaizen, Technical Writing, Continuous Improvement, Process | The Power of One Idea: Applying Kaizen in Technical Writing | <div class="OutlineElement Ltr SCXW170823593 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW170823593 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW170823593 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW170823593 BCX0">Kaizen, a Japanese term meaning "continuous improvement," is widely recognized for enhancing processes across various industries. Traditionally associated with manufacturing and business operations, Kaizen’s principles can also be effectively applied to technical writing, despite its unconventional use in this field. While it might seem unlikely to apply Kaizen to streamline and improve technical writing processes, our experience demonstrates that this approach can yield significant benefits even in contexts where it is not immediately obvious.</span></span><span class="EOP SCXW170823593 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW170823593 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW170823593 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW170823593 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW170823593 BCX0">Our team, accustomed to stringent deadlines and a relentless workflow, initially found it challenging to integrate Kaizen’s comprehensive phases into our busy schedules. Kaizen’s structured methodology involves dedicated phases that require time and resources, which can be daunting for teams with constant deliverables. However, recognizing the potential value of Kaizen in our practice, we decided to adapt its principles to fit our specific needs.</span></span><span class="EOP SCXW170823593 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW170823593 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW170823593 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW170823593 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW170823593 BCX0">Our strategy involved customizing Kaizen to align with our constraints and objectives. We focused on the core Kaizen principles—eliminating waste, improving efficiency, and leveraging existing resources—while adapting the approach to our context. This customization allowed us to enhance our technical writing processes without overwhelming our team or disrupting our workflow.</span></span><span class="EOP SCXW170823593 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW170823593 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW170823593 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW170823593 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW170823593 BCX0">Our experience with Kaizen in technical writing highlights the approach's versatility and effectiveness. By adapting its principles to our unique context, we were able to achieve meaningful improvements without disrupting our workflow. This customized Kaizen approach allowed us to make the most of our existing resources and address our specific challenges effectively.</span></span><span class="EOP SCXW170823593 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW170823593 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW170823593 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW170823593 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold"><span class="NormalTextRun SCXW170823593 BCX0">Disclaimer:</span></span><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW170823593 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW170823593 BCX0"> </span><span class="NormalTextRun SCXW170823593 BCX0">In this </span><span class="NormalTextRun SCXW170823593 BCX0">session</span><span class="NormalTextRun SCXW170823593 BCX0">, the term Kaizen is utilized in its broad, philosophical sense, referring to the concept of continuous improvement, and is not affiliated with or representative of any specific company, product, or trademarked service.</span></span><span class="EOP SCXW170823593 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div> | <div class="OutlineElement Ltr SCXW116160461 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW116160461 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW116160461 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW116160461 BCX0">As technical writers, our roles often involve more than just authoring content; we are constantly engaged in problem-solving and troubleshooting. However, it's crucial to assess whether we are addressing the most critical issues effectively. Are we prioritizing our tasks based on the most significant pain points? How frequently do we evaluate the impact of our strategies? Are there redundancies in our processes? Is our approach to resolving issues and finding solutions guided by data? Do we track and showcase the improvements we've achieved with measurable before-and-after results?</span></span><span class="EOP SCXW116160461 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW116160461 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW116160461 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW116160461 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW116160461 BCX0">While other teams were moving the Kaizen way to implement improvements in </span><span class="NormalTextRun SCXW116160461 BCX0">a</span><span class="NormalTextRun SCXW116160461 BCX0"> methodical way, we realized that the tech writing team has been working on so many </span><span class="NormalTextRun SCXW116160461 BCX0">improvements,</span><span class="NormalTextRun SCXW116160461 BCX0"> </span><span class="NormalTextRun SCXW116160461 BCX0">but the desired result was not being accomplished. </span><span class="NormalTextRun SCXW116160461 BCX0">Though</span><span class="NormalTextRun SCXW116160461 BCX0"> the Kaizen process as a whole seemed </span><span class="ContextualSpellingAndGrammarError SCXW116160461 BCX0" style="background-position: 0px 100%;background-repeat: repeat-x;);border-bottom: 1px solid transparent">to</span><span class="NormalTextRun SCXW116160461 BCX0"> vast for us to adhere to, </span><span class="NormalTextRun SCXW116160461 BCX0">we were motivated to use some basic principles of Kaizen to achieve the benefits.</span></span><span class="EOP SCXW116160461 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW116160461 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW116160461 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW116160461 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW116160461 BCX0">This session </span><span class="NormalTextRun SCXW116160461 BCX0">shows how we customized Kaizen principles </span><span class="NormalTextRun SCXW116160461 BCX0">to guide writers who are dedicated to enhancing their workflows but may struggle with focusing their efforts, setting clear goals, involving team members, and gaining recognition for their contributions beyond their core authoring tasks. It provides valuable insights into how to prioritize effectively, establish meaningful metrics, and highlight the value of continuous improvement in technical writing.</span></span><span class="EOP SCXW116160461 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div> | <ul><li style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;font-family: Calibri, Calibri_MSFontService, sans-serif;font-size: 14.6667px"><div class="OutlineElement Ltr SCXW223557034 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW223557034 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW223557034 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW223557034 BCX0">Our approach leverages the core principles of Kaizen, including identifying problems (supported by surveys to pinpoint various forms of waste), discovering root causes, and implementing targeted solutions while monitoring key metrics throughout each stage. While traditional Kaizen practices are extensive and designed for broad team involvement over extended periods, we have adapted these principles to fit the needs of a technical writing team, balancing them with our ongoing deliverables.</span></span><span class="EOP SCXW223557034 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW223557034 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW223557034 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW223557034 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW223557034 BCX0">To adapt to the Kaizen principles, we utilize an Excel sheet to document each phase of the process. This sheet tracks real-time issues encountered in our documentation process or tools, issues that are likely familiar to many writers regardless of their specific tools or processes. This document contains the following worksheets:</span></span><span class="EOP SCXW223557034 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p><ul><li style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW223557034 BCX0" style="color: windowtext;font-size: 11pt;line-height: 19.2px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold"><span class="NormalTextRun SCXW223557034 BCX0">Problem Statement:</span></span><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW223557034 BCX0" style="color: windowtext;font-size: 11pt;line-height: 19.2px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW223557034 BCX0"> Identifies the problem that we are trying to solve through the Kaizen event.</span></span><span class="EOP SCXW223557034 BCX0" data-ccp-props="{"201341983":0,"335559685":0,"335559740":256}" style="color: windowtext;font-size: 11pt;line-height: 19.2px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></li><li style="margin-bottom: 10.6667px;color: windowtext"><span class="NormalTextRun SCXW223557034 BCX0"><b>Survey Results:</b></span><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW223557034 BCX0" style="color: windowtext;font-size: 11pt;line-height: 19.2px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW223557034 BCX0"> Captures all the activities that the technical writing team does (apart from the authoring work). A category and effort are assigned to each activity. This sheet helps us figure out the activities that take maximum effort from the team.</span></span><span class="EOP SCXW223557034 BCX0" data-ccp-props="{"201341983":0,"335559685":0,"335559740":256}" style="color: windowtext;font-size: 11pt;line-height: 19.2px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></li><li style="margin-bottom: 10.6667px;color: windowtext"><span class="NormalTextRun SCXW223557034 BCX0"><b>Primary Activities:</b></span><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW223557034 BCX0" style="color: windowtext;font-size: 11pt;line-height: 19.2px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW223557034 BCX0"><b> </b>Identifies the problems faced and the time spent while working on each activity, highlighting the biggest contributors.</span></span><span class="EOP SCXW223557034 BCX0" data-ccp-props="{"201341983":0,"335559685":0,"335559740":256}" style="color: windowtext;font-size: 11pt;line-height: 19.2px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></li><li style="margin-bottom: 10.6667px;color: windowtext"><span class="NormalTextRun SCXW223557034 BCX0"><b>Forms of Waste:</b></span><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW223557034 BCX0" style="color: windowtext;font-size: 11pt;line-height: 19.2px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW223557034 BCX0"><b> </b>Identifies the root causes of each problem that we want to solve, along with one or more proposed solutions for each. This sheet also contains the action items, target dates, interim discussions, and finally the result for each action item.</span></span><span class="EOP SCXW223557034 BCX0" data-ccp-props="{"201341983":0,"335559685":0,"335559740":256}" style="color: windowtext;font-size: 11pt;line-height: 19.2px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></li><li style="margin-bottom: 10.6667px;color: windowtext"><span class="NormalTextRun SCXW223557034 BCX0"><b>Effort Before and After Kaizen:</b></span><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW223557034 BCX0" style="color: windowtext;font-size: 11pt;line-height: 19.2px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW223557034 BCX0"><b> </b>Captures the effort for each activity after implementing the solution, thus providing valuable insights and demonstrating the effectiveness of the Kaizen event.</span></span><span class="EOP SCXW223557034 BCX0" data-ccp-props="{"201341983":0,"335559685":0,"335559740":256}" style="color: windowtext;font-size: 11pt;line-height: 19.2px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></li></ul></div></li></ul> | <p><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW145437987 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW145437987 BCX0">Attendees will discover how to implement Kaizen principles in technical writing. They will gain insights into eliminating waste, reducing costs, enhancing efficiency, optimizing time for core tasks, and increasing visibility for their technical writing teams. The session includes practical examples and demonstrations that are applicable to most technical writing teams, allowing participants to quickly put these principles into practice. No specialized skillset is required—just a commitment to improving workflows and a willingness to embrace change.</span></span><span class="EOP SCXW145437987 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span><br></p> | Mid-Career,Senior Career | Intermediate | <div class="OutlineElement Ltr SCXW136826875 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW136826875 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW136826875 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW136826875 BCX0">Most benefit: Intermediate technical level</span></span><span class="EOP SCXW136826875 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW136826875 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW136826875 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW136826875 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW136826875 BCX0">Least benefit: None</span></span><span class="EOP SCXW136826875 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW136826875 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW136826875 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW136826875 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><b><span class="NormalTextRun SCXW136826875 BCX0">Breakup of how it benefits each career </span><span class="NormalTextRun SCXW136826875 BCX0">level:</span></b></span></p></div><div class="OutlineElement Ltr SCXW136826875 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW136826875 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW136826875 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW136826875 BCX0">A Kaizen event engages the entire team in the improvement process. Senior team members identify key areas for enhancement and lead the event from a strategic perspective. Mid-career professionals contribute by gathering essential data, assigning action items, and managing follow-up sessions. Meanwhile, early-career individuals bring a fresh perspective, questioning existing processes, trends, and technologies, which is crucial for uncovering new opportunities for improvement in a Kaizen event.</span></span><span class="EOP SCXW136826875 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW136826875 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW136826875 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW136826875 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold"><span class="NormalTextRun SCXW136826875 BCX0">Beginners</span></span><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW136826875 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW136826875 BCX0"> will learn how to identify and eliminate inefficiencies and redundancies in their writing process. </span><span class="NormalTextRun SCXW136826875 BCX0">The session’s </span><span class="NormalTextRun SCXW136826875 BCX0">focus on continuous improvement helps new writers streamline their workflows from the start, leading to faster and more effective content creation.</span><span class="NormalTextRun SCXW136826875 BCX0"> </span><span class="NormalTextRun SCXW136826875 BCX0">The session will offer strategies for optimizing time spent on core tasks, helping beginners balance their workload and focus on what matters most in their writing projects.</span></span><span class="EOP SCXW136826875 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW136826875 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW136826875 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW136826875 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW136826875 BCX0">At </span></span><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW136826875 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold"><span class="NormalTextRun SCXW136826875 BCX0">the intermediate level</span></span><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW136826875 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW136826875 BCX0">, writers often encounter complex workflow challenges. This session will show how Kaizen principles can refine and optimize existing processes, eliminating inefficiencies and boosting productivity. Emphasizing performance measurement, it will equip writers with skills to track metrics, analyze data, and make informed decisions for further improvements. By showcasing measurable results, intermediate writers can enhance their visibility within their organization, leading to greater recognition and career advancement opportunities.</span></span><span class="EOP SCXW136826875 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW136826875 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW136826875 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW136826875 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold"><span class="NormalTextRun SCXW136826875 BCX0">Advanced</span></span><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW136826875 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW136826875 BCX0"> writers can use the session's insights to lead continuous improvement initiatives within their teams. They will learn to implement and champion Kaizen principles, fostering a culture of innovation. The session’s focus on data-driven decision-making will enable them to utilize advanced metrics and analytics to evaluate and refine their improvements. With their expertise, they can drive larger-scale changes across departments, enhancing organizational efficiency. Additionally, they will develop sustainable practices and frameworks for continuous improvement, ensuring their processes adapt to future challenges and changes.</span></span></p></div> | Kavitha Kanagowder, Swathi Pachipenta | | swathi.pachipenta@ge.com | 9902304005, 9916805828 | GE Vernova | Bangalore | <div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold"><span class="NormalTextRun SCXW262194211 BCX0">Kavitha Kanagowder,</span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">Staff Technical Writer,</span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">GE Vernova</span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0"></span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">Kavitha is a Technical Writer at GE Vernova with 19 years of experience in diverse domains.</span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">She has managed numerous projects from start to finish, gaining expertise in release management, risk assessment and management, strategic planning, and lean management of documentation.</span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">Passionate about continuous learning and adapting to new technologies, she consistently seeks improvements in documentation processes. Her drive to initiate and lead projects, combined with her ability to inspire and motivate her team, highlights her strong leadership skills.</span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">She effectively balances the needs of various product teams while ensuring that writers do not face overtime, leading to satisfied writers and happy customers. This demonstrates her exceptional negotiation skills.</span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">She consistently strives to enhance team visibility and recently introduced Kaizen events to further this goal.</span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">Outside of work, Kavitha loves to read books and travel places.</span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">--------------------------------</span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold"><span class="NormalTextRun SCXW262194211 BCX0">Swathi Pachipenta,</span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{"201341983":0,"335559740":240}" style="font-size: 11pt;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">Staff Technical Writer,</span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{"201341983":0,"335559740":240}" style="font-size: 11pt;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">GE Vernova</span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{"201341983":0,"335559740":240}" style="font-size: 11pt;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">Swathi has been a technical writer for 14 years. </span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">After graduating from BITS Pilani as a Mechanical Engineer, she worked in a manufacturing company for a year as a Graduate Trainee in the QA dept. She then moved to technical writing, which nurtured her interest in writing. Her current role combines her mechanical engineering knowledge with her technical writing and problem-solving skills. </span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">She has been with GE Vernova for more than 10 years and has worked on nearly 20 projects, most of which have involved creating documentation from scratch. She thus excels in content strategy and trained many writers along the way. </span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">Apart from delivering quality work efficiently, Swathi continuously strives for improvement, brings in new trends and technologies such as walk-</span><span class="SpellingError SCXW262194211 BCX0" style="background-position: 0px 100%;background-repeat: repeat-x;);border-bottom: 1px solid transparent">thrus</span><span class="NormalTextRun SCXW262194211 BCX0"> and videos, thus enhancing customer experience. </span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">Recently, she has worked on developing </span><span class="NormalTextRun SCXW262194211 BCX0">WalkMe content </span><span class="NormalTextRun SCXW262194211 BCX0">in the product. Furthermore,</span><span class="NormalTextRun SCXW262194211 BCX0"> she trained and involved product teams as well to create WalkMe content, thus creating a common platform across the org to collaborate and increase productivity.</span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">The best thing she loves about her work is the excellent team she works with - writers who are equally capable, humble, and willing to give their all.</span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW262194211 BCX0" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW262194211 BCX0" style="margin-bottom: 10.6667px;color: windowtext"><span data-contrast="auto" xml:lang="EN-IN" lang="EN-IN" class="TextRun SCXW262194211 BCX0" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><span class="NormalTextRun SCXW262194211 BCX0">Apart from work, Swathi loves reading English classic literature.</span></span><span class="EOP SCXW262194211 BCX0" data-ccp-props="{}" style="font-size: 11pt;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"> </span></p></div> | No | <p>None</p> | <p>None</p> | No |
| 9 | | Automation | Workflow enhancement, DDLC, automation, process simplification, documentation quality | Integrate Automation in DDLC | <p style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt">The session Integrate Automation in DDLC will demonstrate how
automation can transform documentation processes, reduce manual effort, and
optimize the time it takes to deliver the documentation. During the session, we
will explore the key phases of DDLC: Review, Testing, and Packaging/Publishing
and identify where automation can have the most significant impact. The session
will showcase the Before and After impact of these automation strategies
through flowcharts, highlighting the measurable benefits, such as time savings,
error reduction, and resource optimization. </p><p style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt"><b>What to expect: </b></p><ul><li style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt">Discover how daily content pushes to a staging portal can be
automated to enhance review efficiency, ensuring timely and consistent
feedback. </li><li style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt">Learn how to automate context-sensitive help links, broken
links, search testing, header/footer/logo validation, and release notes
validation against defects in the release board. </li><li style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt">Explore how automating the deployment of documentation to
production platforms, like AWS, can streamline the final step in your
documentation workflow, reducing errors and accelerating delivery. </li></ul> | <p style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt">The idea for the session came from our own experiences with manual
processes in documentation. As technical writers, we constantly juggle between
tight deadlines, multiple projects, and human errors that come from repetitive
tasks. We started exploring ways to automate repetitive, time-consuming tasks
that were slowing down the documentation workflow. By utilizing existing
automation frameworks, such as those used for QA Teams for software testing, we
ensured consistent best practices across all projects, which not only reduced
errors but also significantly improved the overall quality and efficiency of
our documentation efforts. </p><p></p><p style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt"><b>Why this topic matters: </b><br>In addition to saving time and reducing
errors, automation helps in transforming the role of a technical writer. By
automating the routine tasks, we can free up our time to focus on creating
valuable and user-centred content. Sharing our journey and the practical steps
we took to integrate automation into the DDLC can help others who might be
facing similar challenges. Also, as more organizations are moving to DevOps and
continuous delivery, the expectation for automation to keep pace is only going
to grow.</p> | <p style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt">To address the challenges, we faced in the DDLC, we started
identifying pain points where automation could provide the greatest impact. The
goal was to streamline processes, reduce manual effort, and enhance the quality
of documentation. Additionally, the methodology involved a phased
implementation of automation across the Review, Testing, and Publishing
phases. </p><p style="margin-top:1pt;margin-bottom:0pt;font-size:13.0pt;color:#2F5496">1. Review Phase Automation: </p><p style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt">Initial Challenge: Writers were manually pushing content to Git
repositories for daily reviews, leading to inconsistencies and delays. </p><p style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt">Solution: Automated the content push process by setting up a
nightly build in our CCMS. Initially, the implementation was on a Windows
Virtual Machine (VM) using Windows Task Scheduler, the setup was later upgraded
to a more robust system using Jenkins (Docker) and GitHub for continuous
integration and version control. This automation not only ensured consistent
daily reviews but also improved efficiency and reduced manual errors. </p><p style="margin-top:1pt;margin-bottom:0pt;font-size:13.0pt;color:#2F5496">2. Testing Phase Automation: </p><p style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt">Initial Challenge: Testing processes, including validation of
context-sensitive help (CSH) links, broken links, search functionality,
header/footer/logo, and release notes, were manually executed, resulting in
time-consuming and error-prone efforts. </p><p style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt">Solution: Leveraged existing testing framework from the QA team. A
combination of Protractor, TypeScript, Python, PowerShell, and Jenkins was used
to automate these testing tasks. Protractor and TypeScript facilitated robust
and reliable testing of web-based documentation components. Python and
PowerShell scripts handled specific validation tasks, and Jenkins orchestrated
the entire process, enabling seamless integration into our CI/CD pipeline. This
approach drastically reduced testing time, minimized human error, and ensured
consistent quality across all documentation. <span style="font-size: 11pt"> </span></p><p style="margin-top:1pt;margin-bottom:0pt;font-size:13.0pt;color:#2F5496">3. Publishing Phase Automation: </p><p style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt">Initial Challenge: The manual deployment of documentation packages
to production environments, such as AWS, was prone to errors and delays. </p><p style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt">Solution: Implemented an automated deployment process using the
AWS CLI. This solution allowed us to push documentation packages directly to
our final content hosting portal on AWS with minimal manual intervention. The
automation significantly reduced deployment times and ensured that
documentation updates were promptly available to end-users. <span style="font-size: 11pt"> <br><br></span><span style="font-size: 11pt">Note: We will not be sharing any practical knowledge on tools,
scripts, or testing framework for automation as that is IP content. </span><span style="font-size: 11pt"><br></span></p> | <p style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt">The attendees will gain actionable skills that they can apply to
their own documentation processes. The key takeaways from this session
include: </p><ol><li style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt">Identify opportunities in DDLC where automation can have the
most significant impact. </li><li style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt">Best practices for implementing and maintaining automation in
the DDLC, including strategies for scaling automation as documentation needs
grow and evolve. </li><li style="margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt">Writers can utilize existing tools and automation frameworks
used by the QA teams and adpat them into their documentation workflows. This
leads to enhanced productivity and provides opportunity for collaboration
across teams. </li></ol> | Mid-Career,Senior Career | Intermediate | <p style="margin-left:.375in;margin-top:1pt;margin-bottom:0pt;font-size:13.0pt;color:#2F5496">Most Beneficial for: </p><ul type="disc" style="direction:ltr;margin-top:0in;margin-bottom:0in">
<li style="vertical-align: middle"><span style="font-family:Calibri;font-size:11.0pt">Career Level:
Mid-Career/Senior Career </span></li>
</ul><p style="margin: 0in 0in 0in 0.75in;font-family: Calibri;font-size: 11pt">These attendees typically have a solid foundation in technical
writing and are often responsible for managing or improving documentation
processes. They will gain insights into how to integrate automation into their
existing workflows. </p><ul type="disc" style="direction:ltr;margin-top:0in;margin-bottom:0in">
<li style="vertical-align: middle"><span style="font-family:Calibri;font-size:11.0pt">Technical Level:
Intermediate</span></li>
</ul><p style="margin-left: 0.75in;margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt">The session assumes a basic understanding of the
DDLC and technical tools used in documentation. </p><p style="margin-left:.375in;margin-top:1pt;margin-bottom:0pt;font-size:13.0pt;color:#2F5496">Least Beneficial for: </p><ul type="disc" style="direction:ltr;margin-top:0in;margin-bottom:0in">
<li style="vertical-align: middle"><span style="font-family:Calibri;font-size:11.0pt">Career Level: Student/Intern
and Early Career </span></li>
</ul><p style="margin: 0in 0in 0in 0.75in;font-family: Calibri;font-size: 11pt">The session content may be too advanced for those who are still
building foundational skills in technical writing and are not yet in positions
where they manage documentation workflows. </p><ul type="disc" style="direction:ltr;margin-top:0in;margin-bottom:0in">
<li style="vertical-align: middle"><span style="font-family:Calibri;font-size:11.0pt">Technical Level:
Beginner </span></li>
</ul><p style="margin: 0in 0in 0in 0.75in;font-family: Calibri;font-size: 11pt">The discussion on automation tools and processes assumes a certain
level of familiarity with the technical aspects of the DDLC, which might be
overwhelming or difficult to apply for those just starting out in the
field. </p><p></p><p style="margin-left: 0.75in;margin-top: 0pt;margin-bottom: 7pt;font-family: Calibri;font-size: 11pt"> </p> | D Jhansi Alekhya | | jhansi.devullapalli@ge.com | '+919489744082 | GE Vernova | Bengaluru | <p style="margin: 0in;font-size: 11pt"><span style="font-family:Calibri" lang="en-IN">Speaker 1 - Jhansi: </span><span style="font-family:Calibri" lang="en-US">Jhansi is a technical writer at GE Vernova, with over 10 years of
experience in the industry. She </span><span lang="en-IN">has a bachelor’s degree in Engineering and PGPM in Digital
Marketing. She has worked on Manual and Automation Testing for 6 years. </span><span style="font-family:Calibri" lang="en-IN">While pursing the PG program she
realized her flair for content development and started working as a Technical
Writer. Her work </span><span style="font-family:Calibri" lang="en-US">focuses on
enhancing efficiency, accuracy, and consistency in documentation through
automation practices.</span><span style="font-family:WordVisiCarriageReturn_MSFontSe" lang="en-IN"> </span></p><p style="margin: 0in;font-family: Calibri;font-size: 11pt"><span style="font-size: 11pt"><br></span></p><p style="margin: 0in;font-family: Calibri;font-size: 11pt"><span style="font-size: 11pt">Speaker 2 - Garima: Garima is a seasoned technical writer at GE Vernova, with
over 13 years of experience in the industry. She has worked with leading
technology firms to enhance user experiences through meticulously crafted
manuals and guides. With an engineering background, she has a natural
inclination towards simplifying complex processes, which has driven her to
integration automation in documentation. </span></p> | No | <p>No prior experience.</p> | <p>NA</p> | No |
| 10 | | Content Creation,Tools and Technology,Automation | Product Adoption, Configuration Wizards, Automated Configuration, API, Mass Deployments, Error Reduction, Jupyter Notebook | Simplifying Product Adoption with Configuration Wizards | <div class="OutlineElement Ltr SCXW33288054 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW33288054 BCX4"><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW33288054 BCX4" style="font-size: 12pt;line-height: 20.504167px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"><span class="NormalTextRun SCXW33288054 BCX4">Adopting and deploying new products in the tech industry can often be challenging for customers, especially if they are complex non-GUI products. This is primarily due to the dense documentation essential for these products. The traditional approach of reading lengthy manuals and executing configurations step-by-step is cumbersome and </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW33288054 BCX4" style="background-position: 0px 100%;background-repeat: repeat-x;));border-bottom-width: 1px;border-bottom-color: transparent">error-prone</span><span class="NormalTextRun SCXW33288054 BCX4">. </span></span><span class="EOP SCXW33288054 BCX4" data-ccp-props="{}" style="font-size: 12pt;line-height: 20.504167px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW33288054 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW33288054 BCX4"><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW33288054 BCX4" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"><span class="NormalTextRun SCXW33288054 BCX4"></span></span><span class="EOP SCXW33288054 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":0,"335559740":300}" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW33288054 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW33288054 BCX4"><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW33288054 BCX4" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"><span class="NormalTextRun SCXW33288054 BCX4">In a world where smart devices, open APIs, and programmable systems are the norm, implementing configuration wizards for CLI is </span><span class="NormalTextRun SCXW33288054 BCX4">feasible</span><span class="NormalTextRun SCXW33288054 BCX4"> and a logical step forward.</span></span><span class="EOP SCXW33288054 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":0,"335559740":300}" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW33288054 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW33288054 BCX4"><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW33288054 BCX4" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"><span class="NormalTextRun SCXW33288054 BCX4"></span></span><span class="EOP SCXW33288054 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":0,"335559740":300}" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW33288054 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW33288054 BCX4"><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW33288054 BCX4" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"><span class="NormalTextRun SCXW33288054 BCX4">Our solution</span><span class="NormalTextRun SCXW33288054 BCX4"> package</span><span class="NormalTextRun SCXW33288054 BCX4">s</span><span class="NormalTextRun SCXW33288054 BCX4"> a </span><span class="NormalTextRun SCXW33288054 BCX4">c</span><span class="NormalTextRun SCXW33288054 BCX4">onfiguration </span><span class="NormalTextRun SCXW33288054 BCX4">w</span><span class="NormalTextRun SCXW33288054 BCX4">izard with </span><span class="NormalTextRun SCXW33288054 BCX4">product documentation</span><span class="NormalTextRun SCXW33288054 BCX4">, </span><span class="NormalTextRun SCXW33288054 BCX4">containing</span><span class="NormalTextRun SCXW33288054 BCX4"> </span><span class="NormalTextRun SCXW33288054 BCX4">automated configuration snippets that allow users to connect and </span><span class="NormalTextRun SCXW33288054 BCX4">operate</span><span class="NormalTextRun SCXW33288054 BCX4"> the product directly from the document</span><span class="NormalTextRun SCXW33288054 BCX4">. </span><span class="NormalTextRun SCXW33288054 BCX4"> </span></span><span class="EOP SCXW33288054 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":0,"335559740":300}" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW33288054 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW33288054 BCX4"><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW33288054 BCX4" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"><span class="NormalTextRun SCXW33288054 BCX4"> </span></span><span class="EOP SCXW33288054 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":0,"335559740":300}" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW33288054 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW33288054 BCX4"><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW33288054 BCX4" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"><span class="NormalTextRun SCXW33288054 BCX4">We have successfully developed </span><span class="NormalTextRun SCXW33288054 BCX4">a wizard</span><span class="NormalTextRun SCXW33288054 BCX4"> for command-line instructions (CLI) and YANG-based configurations</span><span class="NormalTextRun SCXW33288054 BCX4">. </span><span class="NormalTextRun SCXW33288054 BCX4">Such</span><span class="NormalTextRun SCXW33288054 BCX4"> real-time interaction helps </span><span class="NormalTextRun SCXW33288054 BCX4">validate</span><span class="NormalTextRun SCXW33288054 BCX4"> configurations on the fly, reducing the risk of errors and misconfigurations</span><span class="NormalTextRun SCXW33288054 BCX4">, especially for mass deployments</span><span class="NormalTextRun SCXW33288054 BCX4">. </span></span><span class="EOP SCXW33288054 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":0,"335559740":300}" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW33288054 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW33288054 BCX4"><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW33288054 BCX4" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"><span class="NormalTextRun SCXW33288054 BCX4"> </span></span><span class="EOP SCXW33288054 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":0,"335559740":300}" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW33288054 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW33288054 BCX4"><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW33288054 BCX4" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"><span class="NormalTextRun SCXW33288054 BCX4">Looking forward, we can explore using Open APIs, such as REST API, in the Configuration Wizard to automatically deploy configurations on GUI products.</span></span><span class="EOP SCXW33288054 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":0,"335559740":300}" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW33288054 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW33288054 BCX4"><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW33288054 BCX4" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"><span class="NormalTextRun SCXW33288054 BCX4"> </span></span><span class="EOP SCXW33288054 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":0,"335559740":300}" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW33288054 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW33288054 BCX4"><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW33288054 BCX4" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"><span class="NormalTextRun SCXW33288054 BCX4">Conclusion </span></span><span class="EOP SCXW33288054 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":0,"335559740":300}" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW33288054 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW33288054 BCX4"><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW33288054 BCX4" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"><span class="NormalTextRun SCXW33288054 BCX4"> </span></span><span class="EOP SCXW33288054 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":0,"335559740":300}" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW33288054 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW33288054 BCX4"><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW33288054 BCX4" style="font-size: 12pt;line-height: 23.75px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"><span class="NormalTextRun SCXW33288054 BCX4">The CLI wizards simplify the transition from intricate documentation to practical application, paving the way for a more intuitive and efficient use of technology.</span></span></p></div> | <div class="OutlineElement Ltr SCXW243421060 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW243421060 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-bottom: 10.666667px"><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW243421060 BCX4" style="font-size: 10.5pt;line-height: 19.7625px;, sans-serif"><span class="NormalTextRun SCXW243421060 BCX4">In the tech industry, configuring new products with lengthy manuals</span><span class="NormalTextRun SCXW243421060 BCX4"> is difficult</span><span class="NormalTextRun SCXW243421060 BCX4">. </span><span class="NormalTextRun SCXW243421060 BCX4">A</span><span class="NormalTextRun SCXW243421060 BCX4"> tool that bridges the gap between documentation and </span><span class="NormalTextRun SCXW243421060 BCX4">configuration</span><span class="NormalTextRun SCXW243421060 BCX4"> is invaluable</span><span class="NormalTextRun SCXW243421060 BCX4"> for </span><span class="NormalTextRun SCXW243421060 BCX4">product adoption</span><span class="NormalTextRun SCXW243421060 BCX4">. This is where Configuration Wizards </span><span class="NormalTextRun SCXW243421060 BCX4">help</span><span class="NormalTextRun SCXW243421060 BCX4">. These Configuration Wizards consist</span><span class="NormalTextRun SCXW243421060 BCX4"> of</span><span class="NormalTextRun SCXW243421060 BCX4"> </span><span class="NormalTextRun SCXW243421060 BCX4">product documentation</span><span class="NormalTextRun SCXW243421060 BCX4">, images, videos,</span><span class="NormalTextRun SCXW243421060 BCX4"> and</span><span class="NormalTextRun SCXW243421060 BCX4"> runnable configurations</span><span class="NormalTextRun SCXW243421060 BCX4"> within the same interface</span><span class="NormalTextRun SCXW243421060 BCX4">.</span><span class="NormalTextRun SCXW243421060 BCX4"> </span><span class="NormalTextRun SCXW243421060 BCX4">Users can configure the product as and when they read about it</span><span class="NormalTextRun SCXW243421060 BCX4">. </span></span><span class="EOP SCXW243421060 BCX4" data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":279}" style="font-size: 10.5pt;line-height: 19.7625px;, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW243421060 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW243421060 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-top: 14px;margin-bottom: 14px"><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW243421060 BCX4" style="font-size: 10.5pt;line-height: 19.7625px;, sans-serif"><span class="NormalTextRun SCXW243421060 BCX4">While most products today are GUI-based, Configuration Wizards can still be beneficial, particularly for Open API-based configurations, such as REST API, allowing users to deploy configurations directly from the document.</span></span><span class="EOP SCXW243421060 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":210,"335559739":210,"335559740":279}" style="font-size: 10.5pt;line-height: 19.7625px;, sans-serif"> </span></p></div> | <div class="OutlineElement Ltr SCXW116512474 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW116512474 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-bottom: 10.666667px;margin-left: 45px"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW116512474 BCX4" style="font-size: 12pt;line-height: 23.25px;, serif"><span class="NormalTextRun SCXW116512474 BCX4" data-ccp-charstyle="List Paragraph">This innovative idea originated from a Cisco TME who envisioned automated network configuration from a document. He partnered with the documentation</span><span class="NormalTextRun SCXW116512474 BCX4" data-ccp-charstyle="List Paragraph"> team to create the first proof of concept for these </span><span class="NormalTextRun SCXW116512474 BCX4" data-ccp-charstyle="List Paragraph">wizard</span><span class="NormalTextRun SCXW116512474 BCX4" data-ccp-charstyle="List Paragraph">s. Because of the success it has seen, </span><span class="NormalTextRun SCXW116512474 BCX4" data-ccp-charstyle="List Paragraph">we</span><span class="NormalTextRun SCXW116512474 BCX4" data-ccp-charstyle="List Paragraph"> </span><span class="NormalTextRun SCXW116512474 BCX4" data-ccp-charstyle="List Paragraph">have</span><span class="NormalTextRun SCXW116512474 BCX4" data-ccp-charstyle="List Paragraph"> been collaborating with TMEs to develop more of these </span><span class="NormalTextRun SCXW116512474 BCX4" data-ccp-charstyle="List Paragraph">wizards</span><span class="NormalTextRun SCXW116512474 BCX4" data-ccp-charstyle="List Paragraph"> and make them available to the public and customers. </span></span><span class="EOP SCXW116512474 BCX4" data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":279,"335559795":300}" style="font-size: 12pt;line-height: 23.25px;, serif"> </span></p></div><div class="OutlineElement Ltr SCXW116512474 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW116512474 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-bottom: 10.666667px;margin-left: 45px"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun EmptyTextRun SCXW116512474 BCX4" style="font-size: 12pt;line-height: 23.25px;, serif"></span><span class="LineBreakBlob BlobObject DragDrop SCXW116512474 BCX4" style="font-size: 12pt;line-height: 23.25px;, serif"><span class="SCXW116512474 BCX4"> </span><br class="SCXW116512474 BCX4" style="margin: 0px;padding: 0px"></span><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW116512474 BCX4" style="font-size: 12pt;line-height: 23.25px;, serif"><span class="NormalTextRun SCXW116512474 BCX4">The process</span><span class="NormalTextRun SCXW116512474 BCX4"> for creating </span><span class="NormalTextRun SCXW116512474 BCX4">configuration wizards</span><span class="NormalTextRun SCXW116512474 BCX4"> include</span><span class="NormalTextRun SCXW116512474 BCX4">d</span><span class="NormalTextRun SCXW116512474 BCX4"> </span><span class="NormalTextRun SCXW116512474 BCX4">writing about</span><span class="NormalTextRun SCXW116512474 BCX4"> </span><span class="NormalTextRun SCXW116512474 BCX4">different</span><span class="NormalTextRun SCXW116512474 BCX4"> use </span><span class="NormalTextRun SCXW116512474 BCX4">case</span><span class="NormalTextRun SCXW116512474 BCX4">s</span><span class="NormalTextRun SCXW116512474 BCX4">, collecting necessary configurations, and incorporating automated configuration snippets directly into the product documentation. Based on stakeholder feedback, we redesigned the </span><span class="NormalTextRun SCXW116512474 BCX4">wizard</span><span class="NormalTextRun SCXW116512474 BCX4">'s appearance and added clickable buttons to hide</span><span class="NormalTextRun SCXW116512474 BCX4"> or show</span><span class="NormalTextRun SCXW116512474 BCX4"> the code.</span></span><span class="EOP SCXW116512474 BCX4" data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":279,"335559795":300}" style="font-size: 12pt;line-height: 23.25px;, serif"> </span></p></div> | <div class="OutlineElement Ltr SCXW149777665 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW149777665 BCX4" xml:lang="EN-US" lang="EN-US"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW149777665 BCX4" style="font-size: 12pt;line-height: 23.25px;, serif"><span class="NormalTextRun SCXW149777665 BCX4">Attendees will gain insights into how Configuration Wizards integrate narrative text, images, videos, runnable configurations, and real-time outputs within a single interface. This integration allows users to configure products directly from the documentation, making the process more intuitive and efficient.</span></span><span class="EOP SCXW149777665 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":0,"335559740":279}" style="font-size: 12pt;line-height: 23.25px;, serif"> </span></p></div><div class="OutlineElement Ltr SCXW149777665 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW149777665 BCX4" xml:lang="EN-US" lang="EN-US"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW149777665 BCX4" style="font-size: 12pt;line-height: 23.25px;, serif"><span class="NormalTextRun SCXW149777665 BCX4"> </span></span><span class="EOP SCXW149777665 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":0,"335559740":279}" style="font-size: 12pt;line-height: 23.25px;, serif"> </span></p></div><div class="OutlineElement Ltr SCXW149777665 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW149777665 BCX4" xml:lang="EN-US" lang="EN-US"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW149777665 BCX4" style="font-size: 12pt;line-height: 23.25px;, serif"><span class="NormalTextRun SCXW149777665 BCX4"> The session will highlight the importance of user experience in today's automation-driven world. Attendees will learn how Configuration Wizards can provide a seamless and user-friendly experience, even for Open API-based configurations like REST API, enabling direct deployment from the document.</span></span><span class="EOP SCXW149777665 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":0,"335559740":279}" style="font-size: 12pt;line-height: 23.25px;, serif"> </span></p></div><div class="OutlineElement Ltr SCXW149777665 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW149777665 BCX4" xml:lang="EN-US" lang="EN-US"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW149777665 BCX4" style="font-size: 12pt;line-height: 23.25px;, serif"><span class="NormalTextRun SCXW149777665 BCX4"> </span></span><span class="EOP SCXW149777665 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":0,"335559740":279}" style="font-size: 12pt;line-height: 23.25px;, serif"> </span></p></div><div class="OutlineElement Ltr SCXW149777665 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW149777665 BCX4" xml:lang="EN-US" lang="EN-US"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW149777665 BCX4" style="font-size: 12pt;line-height: 23.25px;, serif"><span class="NormalTextRun SCXW149777665 BCX4">This session will equip attendees with actionable insights and strategic knowledge to conceptualize and develop their own Configuration Wizards. They will leave with a clear understanding of how to </span><span class="NormalTextRun SCXW149777665 BCX4">leverage</span><span class="NormalTextRun SCXW149777665 BCX4"> these tools to bridge the gap between dense documentation and real-world implementation.</span></span><span class="EOP SCXW149777665 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":0,"335559740":279}" style="font-size: 12pt;line-height: 23.25px;, serif"> </span></p></div> | Mid-Career,Senior Career | Intermediate,Advanced | <div class="OutlineElement Ltr SCXW157631335 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW157631335 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-bottom: 10.666667px;margin-left: -15px"><span class="EOP SCXW157631335 BCX4" data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559685":-225,"335559739":160,"335559740":279}" style="font-size: 12pt;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"> </span><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW157631335 BCX4" style="font-size: 12pt;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"><span class="NormalTextRun SCXW157631335 BCX4">Technical Communicators aiming to enhance user experience will </span><span class="NormalTextRun SCXW157631335 BCX4">greatly benefit</span><span class="NormalTextRun SCXW157631335 BCX4">. They can adopt this idea and use the wizard for their products. </span></span><span class="EOP SCXW157631335 BCX4" data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559739":160,"335559740":279}" style="font-size: 12pt;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"> </span><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW157631335 BCX4" style="font-size: 12pt;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"><span class="NormalTextRun SCXW157631335 BCX4">Everyone attending the session will find this valuable. </span></span><span class="EOP SCXW157631335 BCX4" data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559739":160,"335559740":279}" style="font-size: 12pt;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"> </span></p><p class="Paragraph SCXW157631335 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-bottom: 10.666667px;margin-left: -15px"><span class="EOP SCXW157631335 BCX4" data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559739":160,"335559740":279}" style="font-size: 12pt;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"><br></span><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW157631335 BCX4" style="font-size: 12pt;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"><span class="NormalTextRun SCXW157631335 BCX4">Technical writers who are not comfortable with automation might find this advanced. However, with AI-integrated tools, it is e</span><span class="NormalTextRun SCXW157631335 BCX4">ffortless</span><span class="NormalTextRun SCXW157631335 BCX4"> to create automated </span><span class="NormalTextRun SCXW157631335 BCX4">product configurations.</span></span><span class="EOP SCXW157631335 BCX4" data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559739":160,"335559740":279}" style="font-size: 12pt;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif"> </span></p></div> | Sarah Samuel and Annapoorani Gopalan | | sasamuel@cisco.com | 9880271781, 9972711338 | Cisco Systems | Bangalore | <div class="OutlineElement Ltr SCXW96687713 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW96687713 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-bottom: 10.666667px;margin-left: 45px"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW96687713 BCX4" style="font-size: 12pt;line-height: 23.25px;, serif;font-weight: bold"><span class="NormalTextRun SCXW96687713 BCX4">Sarah Samuel</span></span><span class="EOP SCXW96687713 BCX4" data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":279,"335559795":300}" style="font-size: 12pt;line-height: 23.25px;, serif"> is a </span><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW96687713 BCX4" style="font-size: 12pt;line-height: 23.25px;, serif"><span class="NormalTextRun SCXW96687713 BCX4">Content Designer at Cisco, w</span></span><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW96687713 BCX4" style="font-size: 12pt;line-height: 23.25px;, serif"><span class="NormalTextRun SCXW96687713 BCX4">ith over 18 years in networking (8 years in technical writing and 10 years in network development and testing). Sarah excels at simplifying complex technology through user-friendly documentation. As a Python enthusiast, she also enjoys building automated solutions for practical </span><span class="NormalTextRun SCXW96687713 BCX4">problems.</span></span><span class="EOP SCXW96687713 BCX4" data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559739":160,"335559740":279}" style="font-size: 12pt;line-height: 23.25px;, serif"> </span></p></div><div class="OutlineElement Ltr SCXW96687713 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW96687713 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-left: 48px"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW96687713 BCX4" style="font-size: 12pt;line-height: 23.25px;, serif;font-weight: bold"><span class="NormalTextRun SCXW96687713 BCX4">Annapoorani G</span></span><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW96687713 BCX4" style="font-size: 12pt;line-height: 23.25px;, serif"><span class="NormalTextRun SCXW96687713 BCX4"> is a </span><span class="NormalTextRun SCXW96687713 BCX4">C</span><span class="NormalTextRun SCXW96687713 BCX4">ontent </span><span class="NormalTextRun SCXW96687713 BCX4">D</span><span class="NormalTextRun SCXW96687713 BCX4">esigner with over 15 years of experience in technical writing, including a decade in the networking domain. Committed to producing high-quality, user-focused documentation. Her dedication to excellence drives continuous improvement and innovation in technical writing, ensuring that every piece of documentation is clear, concise, and highly effective.</span></span><span class="EOP SCXW96687713 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":279}" style="font-size: 12pt;line-height: 23.25px;, serif"> </span></p></div> | Yes | <div class="ListContainerWrapper SCXW142513584 BCX4" style="position: relative;font-family: system-ui, system-ui_MSFontService, sans-serif;font-size: 14.666667px"><ol class="NumberListStyle1 SCXW142513584 BCX4" role="list" start="1" style="padding-bottom: 0px;cursor: text;overflow: visible"><li data-leveltext="%1)" data-font="system-ui" data-listid="6" data-list-defn-props="{"335551671":1,"335552541":0,"335559683":0,"335559684":-1,"335559685":720,"335559991":360,"469769242":[65533,0,46],"469777803":"left","469777804":"%1)","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1" role="listitem" class="OutlineElement Ltr SCXW142513584 BCX4" style="margin-left: 24px;clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;font-size: 11pt"><div class="OutlineElement Ltr SCXW119161959 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW119161959 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-bottom: 10.666667px;margin-left: 48px"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW119161959 BCX4" style="font-size: 11pt;line-height: 19.7625px;font-family: system-ui, system-ui_EmbeddedFont, system-ui_MSCustomFont, sans-serif"><span class="NormalTextRun SCXW119161959 BCX4">1) Session Title: </span><span class="NormalTextRun SCXW119161959 BCX4">Creating Interactive Technical Documents</span><span class="NormalTextRun SCXW119161959 BCX4"> </span></span><span class="EOP SCXW119161959 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279}" style="font-size: 11pt;line-height: 19.7625px;font-family: system-ui, system-ui_EmbeddedFont, system-ui_MSCustomFont, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW119161959 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW119161959 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-bottom: 10.666667px;margin-left: 48px"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW119161959 BCX4" style="font-size: 11pt;line-height: 19.7625px;font-family: system-ui, system-ui_EmbeddedFont, system-ui_MSCustomFont, sans-serif"><span class="NormalTextRun SCXW119161959 BCX4">Type of session: </span><span class="NormalTextRun SCXW119161959 BCX4">45-minute</span><span class="NormalTextRun SCXW119161959 BCX4"> presentation and demo</span></span><span class="EOP SCXW119161959 BCX4" data-ccp-props="{"201341983":0,"335559685":720,"335559739":160,"335559740":279}" style="font-size: 11pt;line-height: 19.7625px;font-family: system-ui, system-ui_EmbeddedFont, system-ui_MSCustomFont, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW119161959 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW119161959 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-bottom: 10.666667px;margin-left: 48px"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW119161959 BCX4" style="font-size: 11pt;line-height: 19.7625px;font-family: system-ui, system-ui_EmbeddedFont, system-ui_MSCustomFont, sans-serif"><span class="NormalTextRun SCXW119161959 BCX4">Conference name: 10th </span><span class="NormalTextRun SpellingErrorV2Themed SCXW119161959 BCX4" style="background-position: 0px 100%;background-repeat: repeat-x;));border-bottom-width: 1px;border-bottom-color: transparent">tcworld</span><span class="NormalTextRun SCXW119161959 BCX4"> India conference</span></span><span class="EOP SCXW119161959 BCX4" data-ccp-props="{"201341983":0,"335559685":720,"335559739":160,"335559740":279}" style="font-size: 11pt;line-height: 19.7625px;font-family: system-ui, system-ui_EmbeddedFont, system-ui_MSCustomFont, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW119161959 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph SCXW119161959 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-bottom: 10.666667px;margin-left: 48px"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW119161959 BCX4" style="font-size: 11pt;line-height: 19.7625px;font-family: system-ui, system-ui_EmbeddedFont, system-ui_MSCustomFont, sans-serif"><span class="NormalTextRun SCXW119161959 BCX4">Date: March 6th, 2020</span><span class="NormalTextRun SCXW119161959 BCX4"> </span></span><span class="EOP SCXW119161959 BCX4" data-ccp-props="{"201341983":0,"335559685":720,"335559739":160,"335559740":279}" style="font-size: 11pt;line-height: 19.7625px;font-family: system-ui, system-ui_EmbeddedFont, system-ui_MSCustomFont, sans-serif"> </span></p><div class="OutlineElement Ltr SCXW57985880 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;font-size: 12px"><p class="Paragraph SCXW57985880 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-bottom: 10.666667px;margin-left: 48px"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW57985880 BCX4" style="font-size: 11pt;line-height: 19.7625px;font-family: system-ui, system-ui_EmbeddedFont, system-ui_MSCustomFont, sans-serif"><span class="NormalTextRun SCXW57985880 BCX4">2) Session Title: </span><span class="NormalTextRun SCXW57985880 BCX4">Experience the </span><span class="NormalTextRun SpellingErrorV2Themed SCXW57985880 BCX4" style="background-position: 0px 100%;background-repeat: repeat-x;));border-bottom-width: 1px;border-bottom-color: transparent">SONiC</span><span class="NormalTextRun SCXW57985880 BCX4"> Suite of Features on the Interactive Cisco 8000 Emulator Notebooks</span><span class="NormalTextRun SCXW57985880 BCX4"> </span></span><span class="EOP SCXW57985880 BCX4" data-ccp-props="{"201341983":0,"335559685":720,"335559731":0,"335559739":160,"335559740":279}" style="font-size: 11pt;line-height: 19.7625px;font-family: system-ui, system-ui_EmbeddedFont, system-ui_MSCustomFont, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW57985880 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;font-size: 12px"><p class="Paragraph SCXW57985880 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-bottom: 10.666667px;margin-left: 48px"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW57985880 BCX4" style="font-size: 11pt;line-height: 19.7625px;font-family: system-ui, system-ui_EmbeddedFont, system-ui_MSCustomFont, sans-serif"><span class="NormalTextRun SCXW57985880 BCX4">Type of session: </span><span class="NormalTextRun SCXW57985880 BCX4">45-minute</span><span class="NormalTextRun SCXW57985880 BCX4"> </span><span class="NormalTextRun SCXW57985880 BCX4">demo and workshop</span></span><span class="EOP SCXW57985880 BCX4" data-ccp-props="{"201341983":0,"335559685":720,"335559739":160,"335559740":279}" style="font-size: 11pt;line-height: 19.7625px;font-family: system-ui, system-ui_EmbeddedFont, system-ui_MSCustomFont, sans-serif"> </span></p></div><div class="OutlineElement Ltr SCXW57985880 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;font-size: 12px"><p class="Paragraph SCXW57985880 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-bottom: 10.666667px;margin-left: 48px"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW57985880 BCX4" style="font-size: 11pt;line-height: 19.7625px;font-family: system-ui, system-ui_EmbeddedFont, system-ui_MSCustomFont, sans-serif"><span class="NormalTextRun SCXW57985880 BCX4">Conference name: </span><span class="NormalTextRun SCXW57985880 BCX4">Cisco Live US 2023</span></span><span class="EOP SCXW57985880 BCX4" data-ccp-props="{"201341983":0,"335559685":720,"335559739":160,"335559740":279}" style="font-size: 11pt;line-height: 19.7625px;font-family: system-ui, system-ui_EmbeddedFont, system-ui_MSCustomFont, sans-serif"> </span></p></div><p class="Paragraph SCXW119161959 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-bottom: 10.666667px;margin-left: 48px"><span class="EOP SCXW119161959 BCX4" data-ccp-props="{"201341983":0,"335559685":720,"335559739":160,"335559740":279}" style="font-size: 11pt;line-height: 19.7625px;font-family: system-ui, system-ui_EmbeddedFont, system-ui_MSCustomFont, sans-serif"></span></p><div class="OutlineElement Ltr SCXW57985880 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;font-size: 12px"><p class="Paragraph SCXW57985880 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-bottom: 10.666667px;margin-left: 48px"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW57985880 BCX4" style="font-size: 11pt;line-height: 19.7625px;font-family: system-ui, system-ui_EmbeddedFont, system-ui_MSCustomFont, sans-serif"><span class="NormalTextRun SCXW57985880 BCX4">D</span><span class="NormalTextRun SCXW57985880 BCX4">ate: </span><span class="NormalTextRun SCXW57985880 BCX4">June 5, 2023</span></span><span class="EOP SCXW57985880 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279}" style="font-size: 11pt;line-height: 19.7625px;font-family: system-ui, system-ui_EmbeddedFont, system-ui_MSCustomFont, sans-serif"> </span></p></div></div><p class="Paragraph SCXW142513584 BCX4" xml:lang="EN-US" lang="EN-US"> </p></li></ol></div><div class="OutlineElement Ltr SCXW142513584 BCX4" style="clear: both;cursor: text;overflow: visible;position: relative;direction: ltr;font-family: system-ui, system-ui_MSFontService, sans-serif;font-size: 14.666667px"><p class="Paragraph SCXW142513584 BCX4" xml:lang="EN-US" lang="EN-US" style="margin-bottom: 10.666667px;margin-left: 48px"></p></div> | <p style="font-style: normal;font-size: 13px;line-height: normal"><span style="text-decoration: underline"><a href="https://developer.cisco.com/learning/labs/xr-notebooks/introduction/">https://developer.cisco.com/learning/labs/xr-notebooks/introduction/</a></span></p><p style="font-style: normal;font-size: 13px;line-height: normal"><a href="https://developer.cisco.com/learning/labs/sonic-notebooks">https://developer.cisco.com/learning/labs/sonic-notebooks</a><span style="text-decoration: underline"><a href="https://developer.cisco.com/learning/labs/sonic-notebooks"></a></span></p><p style="font-style: normal;font-size: 13px;line-height: normal"><a class="Hyperlink SCXW253779129 BCX4" href="https://www.facebook.com/hashtag/10yearstcworldindia" target="_blank" rel="noreferrer noopener" style="cursor: text;, Arial, Verdana, sans-serif;font-size: 12px"><span data-contrast="none" xml:lang="EN-US" lang="EN-US" class="TextRun Underlined SCXW253779129 BCX4" style="font-size: 9pt;text-decoration: underline;line-height: 15.1125px;, sans-serif"><span class="NormalTextRun SCXW253779129 BCX4" data-ccp-charstyle="Hyperlink">https://www.facebook.com/hashtag/10yearstcworldindia</span></span></a><span data-contrast="none" xml:lang="EN-US" lang="EN-US" class="TextRun EmptyTextRun SCXW253779129 BCX4" style="font-size: 9pt;line-height: 15.1125px;, sans-serif"></span><span class="EOP SCXW253779129 BCX4" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559685":-225,"335559737":-225,"335559738":0,"335559739":0,"335559740":279}" style="font-size: 9pt;line-height: 15.1125px;, sans-serif"> </span><span style="text-decoration: underline"><br></span></p> | Yes |
| 11 | | Content Creation,Emerging Trends | Barrier-free, Inclusive Access | Empowering Inclusion: The Path to Barrier-Free Design | <p class="MsoNormal"> <b>Join Us for a Deep Dive into Barrier-Free
Innovation!</b></p><p></p><p class="MsoNormal">Discover how we've revolutionized our online help
documentation and GUI with barrier-free features, ensuring accessibility for
all users. In this session, we'll showcase how our commitment to barrier
freeness not only enhances user experience by providing seamless, inclusive
access but also aligns with our ESG ( Environmental Social and Government) goals. By removing obstacles and enabling
universal usability, we're making strides toward a more equitable digital
environment while contributing to our sustainability and governance standards.
Don't miss this opportunity to see the future of inclusive design in action!</p> | <p class="MsoNormal"> The motivation for a barrier-free online help
documentation stems from the need to create a more inclusive digital
environment where technology is accessible to all, regardless of physical,
cognitive, or sensory abilities. This approach is driven by the desire to:</p><p></p><ol style="margin-top:0cm" start="1" type="1">
<li class="MsoNormal"><b>Ensure
Equal Access</b>: Everyone should have the opportunity to use technology
without facing unnecessary obstacles, promoting digital equity.</li>
<li class="MsoNormal"><b>Enhance
User Experience</b>: A barrier-free GUI improves usability for all users,
including those with disabilities, by simplifying navigation and
interaction.</li>
<li class="MsoNormal"><b>Expand
Reach and Usability</b>: By designing with accessibility in mind, documentation
can reach a broader audience, including those who might otherwise be
excluded.</li>
<li class="MsoNormal"><b>Promote
Social Responsibility</b>: Companies that prioritize accessibility
demonstrate a commitment to social responsibility, fostering goodwill and
trust among users and the community.</li>
<li class="MsoNormal"><b>Drive
Innovation</b>: Designing for accessibility often leads to innovative
solutions that improve the overall product for everyone.</li>
</ol> | <h3>Methodology for Implementing Barrier-Free HTML Documentation</h3><p>Creating barrier-free HTML documentation is essential to ensure that all users, including those with disabilities, can access and interact with content effectively. This methodology outlines the steps taken to implement key accessibility features such as tab navigation, dark mode, contrast adjustment, and font-size customization.</p><h4>1. <strong>Planning and Requirements Gathering</strong></h4><p>The first step was to identify the specific accessibility needs of our target audience. This involved researching accessibility guidelines such as the Web Content Accessibility Guidelines (WCAG) and gathering input from users with various disabilities. The focus was on making the documentation navigable, readable, and customizable for users with visual impairments, motor disabilities, and cognitive challenges.<br></p><h4>2. <strong>Tab Key Navigation</strong></h4><p>To enhance keyboard accessibility, the implementation of tab key navigation was prioritized. This feature allows users to move through interactive elements, such as links, buttons, and form fields, using the tab key on their keyboard.<br></p><h4>3. <strong>Dark Mode Implementation</strong></h4><p>Recognizing the growing demand for dark mode, which reduces eye strain and improves readability in low-light conditions, a dark mode toggle was added.<br></p><h4>4. <strong>Contrast Adjustment</strong></h4><p><span style="font-size: 16px">To accommodate users with visual impairments, a contrast adjustment feature was integrated<br></span></p><h4>5. <strong>Font-Size Customization</strong></h4><p><span style="font-size: 16px">Font-size customization was added to cater to users with visual impairments or reading difficulties</span> </p><p><br></p> | <p><strong>Unified Accessibility</strong>: By integrating features like tab navigation, dark mode, contrast adjustment, and font-size customization into a single documentation platform, we create a seamless, inclusive experience for all users. This unified approach ensures that everyone, regardless of their abilities, can access and interact with the content effectively.<br><strong>Empowered User Experience</strong>: The implementation of customizable features empowers users to tailor their experience according to their preferences and needs. This personalized control exemplifies the "Power of One," where a single platform offers the flexibility to meet individual accessibility requirements.<br></p> | Senior Career,Mid-Career | Intermediate,Beginner | <p><strong>Audience Who Would Most Benefit:</strong></p><p>Attendees who would most benefit from the session on barrier-free documentation are technical writers, UX/UI designers, accessibility consultants, and developers working on inclusive design projects. These professionals would gain valuable insights into implementing practical accessibility features such as tab navigation, dark mode, contrast adjustment, and font-size customization. The session will provide them with actionable strategies and best practices for creating documentation and interfaces that meet diverse user needs. They will learn how to integrate these features seamlessly into their designs, improving usability and ensuring compliance with accessibility standards. For these professionals, the session offers an opportunity to enhance their skill set and stay updated with current accessibility trends, ultimately enabling them to design more inclusive digital experiences.</p><p><strong>Audience Who Would Benefit Least:</strong></p><p>Individuals who might benefit least from the session include general users who do not engage with design or accessibility aspects in their daily work. For example, business executives or marketing professionals with no direct involvement in product design or development might find the content less relevant. They may not need the technical details or implementation strategies covered in the session and might find the information too specific or in-depth for their roles.</p><p><strong>Too Basic or Too Advanced:</strong></p><p>The session might be perceived as too basic for experienced accessibility experts or advanced designers who are already well-versed in creating barrier-free documentation. These individuals may already be familiar with the concepts and techniques discussed and might seek more advanced, nuanced discussions on cutting-edge accessibility innovations. Conversely, the session might be too advanced for beginners or those new to accessibility design, as it covers practical implementation strategies that require a foundational understanding of accessibility principles and design practices.</p> | Anuradha A K | | anuradha.a_k@nokia.com | 9900317455 | Nokia | Bengaluru | <p><span data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">With over a decade of experience in technical documentation, Anuradha is a seasoned professional known for bringing innovative ideas to documentation. Specializing in the creation of dynamic, engaging content, she excels in transforming complex technical information into accessible and visually compelling formats. Her expertise includes video deliveries, animations, and technical video creation, making her a leading voice in the industry for integrating multimedia into documentation. Anuradha is passionate about enhancing user experience through creative and effective communication strategies, ensuring that technical content is not only informative but also engaging and easy to understand.</span></span><br><br></p> | No | <p>NA</p> | <p>NA</p> | Yes |
| 12 | | Emerging Trends | Leveraging Artificial Intelligence in technical documentation, Content Strategy, Knowledge Graph, Taxonomy | Sentient Content Strategy– Going beyond, omnichannel strategy! | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">The omni-channel strategy is designed for greater user engagement and provides seamless experience to users across multiple channel such as physical store, web, mobile, social media, or apps. This strategy leverages reuse of content providing greater brand building and consistency across channels. However, it has its own limitations.</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt"> </span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><b><span style="font-size: 10pt">Sentient content strategy</span></b><span style="font-size: 10pt"> refers to an advanced, adaptive approach to content strategy that leverages data, artificial intelligence (AI), and machine learning to create and manage content that responds dynamically to user needs, behaviours, and contextual changes.</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt"> </span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">It means treating content as if it were “sentient” or aware, allowing it to adapt and evolve based on real-time information and interactions.</span></p> | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">By employing a <b>sentient content strategy</b> in a taxation domain like us, it helps us with-</span></p><p class="MsoListParagraphCxSpFirst" style="margin: 0cm 0cm 0cm 36pt;font-size: 12pt;font-family: Calibri, sans-serif;text-indent: -18pt"><span style="font-size: 10pt;font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span style="font-size: 10pt">Enhanced user experience by more personalisation, relevancy, and timeliness of information</span></p><p class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0cm 36pt;font-size: 12pt;font-family: Calibri, sans-serif;text-indent: -18pt"><span style="font-size: 10pt;font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span style="font-size: 10pt">Improved compliance and accuracy</span></p><p class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0cm 36pt;font-size: 12pt;font-family: Calibri, sans-serif;text-indent: -18pt"><span style="font-size: 10pt;font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span style="font-size: 10pt">Increased efficiency through automated content creation and data driven insights</span></p><p class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0cm 36pt;font-size: 12pt;font-family: Calibri, sans-serif;text-indent: -18pt"><span style="font-size: 10pt;font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span style="font-size: 10pt">Enhanced customer support through interactive user assistance and adaptive support</span></p><p class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0cm 36pt;font-size: 12pt;font-family: Calibri, sans-serif;text-indent: -18pt"><span style="font-size: 10pt;font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span style="font-size: 10pt">Effective Communication across channels through consistent messaging and cross-channel adaptation</span></p><p class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0cm 36pt;font-size: 12pt;font-family: Calibri, sans-serif;text-indent: -18pt"><span style="font-size: 10pt;font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span style="font-size: 10pt">Better scalability via handling high volumes of support calls during peak seasons</span></p><p class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 0cm 36pt;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">and many more.</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">Benefits of sentient content strategy are enormous</span><span style="font-size: 10pt">;</span><span style="font-size: 10pt"> however, one must choose this based on scale of your business and your business goals. It needs proper planning and good long-term investments. Besides writing good content, tools play a critical role in this strategy and hence proper planning and deployment is utmost important.</span></p> | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">As a content strategy manager at Avalara, it was essential to define a roadmap that address the company vision of reducing the support calls and improving the user experience and making tax more relaxing, it is essential to be cognitive of user’s needs, beliefs and behaviours, and accordingly surface the content that helps them make the tax filing experience more relaxing…</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><i><span style="font-size: 8pt"> </span></i></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt"> </span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">Sentient content strategy is a long-term strategy (3-5 years) which is forward looking and adaptive to time, scale and user needs and therefore needs proper planning. Deploying a sentient content strategy involves a structured methodology that integrates data-driven insights, advanced technologies, and adaptive content management practices. </span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt"> </span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">Here is a 10-step strategy for building a sentient content strategy.</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt"> </span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">1. Define objectives and scope such as reduce support calls, improve user engagement etc.</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">2. Conduct a content audit of existing content and identify gaps and opportunities</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">3. Gather user data and build personas (Level and no. of personas might vary from company to company based on products segments/ geos or diversity of audience type- B2B, B2C etc) This step is critical for personalisation.</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">4. Select a Content Management Systems (CMS) that are compatible with advanced technologies such as AI and Machine Learning tool and knowledge graphs.</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">5. Develop a Content Strategy</span></p><p class="MsoListParagraph" style="margin: 0cm 0cm 0cm 36pt;font-size: 12pt;font-family: Calibri, sans-serif;text-indent: -18pt"><span style="font-size: 10pt;font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span style="font-size: 10pt">Create modular content using DITA architecture</span></p><ul type="disc" style="margin-bottom: 0cm;font-size: medium;margin-top: 0cm"><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">Develop content that can be tailored to individual users based on their behaviour, preferences, and interactions. Use AI to dynamically adjust content recommendations by building CRGs (Content- Role- Groups).</span></li></ul><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">6. Implement dynamic content adaptation</span></p><ul type="disc" style="margin-bottom: 0cm;font-size: medium;margin-top: 0cm"><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">Contextual Adaptation using Taxonomies and Knowledge Graphs: Set up systems to adjust content in real-time based on contextual factors such as user location, device, or current trends.</span></li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">Interactive elements: Incorporate interactive elements like chatbots, quizzes, or adaptive forms that respond to user inputs and provide personalized content.</span></li></ul><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">7. Use an Omni-Channel Approach and adapt content based on channels and user interactions</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">8. Monitor and analyse performance by tracking metrics regularly.</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">9. Based on performance data and user feedback, continuously refine and update content to improve relevance and effectiveness. Implement mechanisms for gathering ongoing user feedback and incorporate it into content updates and strategy adjustments.</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">10. Ensure compliance and security such as GDPR (General Data Protection Regulation) and CCPA. Ensure user data is handled securely and transparently.</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt"> </span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">By following this methodology to build sentient content, one can create dynamic, responsive, and personalized content experiences for users.</span></p> | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">At Avalara, we are building this strategy from scratch there-by have a lot to share from our challenges, learnings from experiences so far…At the end of the session users will be able to understand:</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin: 0cm 0cm 0cm 36pt;font-size: 12pt;font-family: Calibri, sans-serif;text-indent: -18pt"><span style="font-size: 10pt;font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span style="font-size: 10pt">If you are new, you can learn basics of sentient content and how it is different from omni-channel strategy.</span></p><p class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0cm 36pt;font-size: 12pt;font-family: Calibri, sans-serif;text-indent: -18pt"><span style="font-size: 10pt;font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span style="font-size: 10pt">If you are a content writer, you will learn about writing content for future.</span></p><p class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 0cm 36pt;font-size: 12pt;font-family: Calibri, sans-serif;text-indent: -18pt"><span style="font-size: 10pt;font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span style="font-size: 10pt">If you are a strategist or a content leader, you will learn critical information that is essential to keep in mind while thinking of implementing this strategy, risks, communications and so on.</span></p> | Senior Career | Advanced | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt">At Avalara, we are building this strategy from scratch there-by have a lot to share from our challenges, learnings from experiences so far…At the end of the session users will be able to understand:</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 10pt"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin: 0cm 0cm 0cm 36pt;font-size: 12pt;font-family: Calibri, sans-serif;text-indent: -18pt"><span style="font-size: 10pt;font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span style="font-size: 10pt">If you are new, you can learn basics of sentient content and how it is different from omni-channel strategy.</span></p><p class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0cm 36pt;font-size: 12pt;font-family: Calibri, sans-serif;text-indent: -18pt"><span style="font-size: 10pt;font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span style="font-size: 10pt">If you are a content writer, you will learn about writing content for future.</span></p><p class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 0cm 36pt;font-size: 12pt;font-family: Calibri, sans-serif;text-indent: -18pt"><span style="font-size: 10pt;font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span style="font-size: 10pt">If you are a strategist or a content leader, you will learn critical information that is essential to keep in mind while thinking of implementing this strategy, risks, communications and so on.</span></p> | Vaishali Prasad | Anju Pooviah | vaishali.prasad@avalara.com | 9741189762 | Avalara | Bangalore | <div class="OutlineElement EmptyListItem Ltr BCX0 SCXP173527110" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph WhiteSpaceCollapse BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" data-ccp-props="{"335551550":1,"335551620":1,"335559683":0,"335559685":0,"335559731":0,"335559737":0,"335562764":2,"335562765":1,"335562766":4,"335562767":0,"335562768":4,"335562769":6}" style="color: windowtext"><span class="EOP BCX0 SCXP173527110" style="font-size: 16pt;line-height: 0px;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif"></span></p></div><div class="OutlineElement Ltr BCX0 SCXP173527110" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph WhiteSpaceCollapse BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" data-ccp-props="{"335551550":1,"335551620":1,"335559683":0,"335559685":0,"335559731":0,"335559737":0,"335562764":2,"335562765":1,"335562766":4,"335562767":0,"335562768":4,"335562769":6}" style="color: windowtext"><span data-usefontface="false" data-contrast="none" class="TextRun BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" style="padding-top: 0.443333px;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative">I am a </span></span><span data-usefontface="false" data-contrast="none" class="TextRun MacChromeBold BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" style="padding-top: 0.443333px;font-weight: bold;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative">writer, designer, trainer </span></span><span data-usefontface="false" data-contrast="none" class="TextRun BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" style="padding-top: 0.443333px;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative">but at core of all I am a </span></span><span data-usefontface="false" data-contrast="none" class="TextRun MacChromeBold BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" style="padding-top: 0.443333px;font-weight: bold;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative">strategist</span></span><span data-usefontface="false" data-contrast="none" class="TextRun BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" style="padding-top: 0.443333px;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative"> who loves </span></span><span data-usefontface="false" data-contrast="none" class="TextRun BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" style="padding-top: 0.443333px;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative">working on challenging projects and wading my way out with creative, usable </span></span><span data-usefontface="false" data-contrast="none" class="TextRun BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" style="padding-top: 0.443333px;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative">solutions.</span></span><span class="EOP BCX0 SCXP173527110" style="font-size: 16pt;line-height: 0px;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif"></span></p></div><div class="OutlineElement EmptyListItem Ltr BCX0 SCXP173527110" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph WhiteSpaceCollapse BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" data-ccp-props="{"335551550":1,"335551620":1,"335559683":0,"335559685":0,"335559731":0,"335559737":0,"335562764":2,"335562765":1,"335562766":4,"335562767":0,"335562768":4,"335562769":6}" style="color: windowtext"><span data-usefontface="false" data-contrast="none" class="TextRun BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" style="padding-top: 0.443333px;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative"></span></span><span class="EOP BCX0 SCXP173527110" style="font-size: 16pt;line-height: 0px;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif"></span></p></div><div class="OutlineElement Ltr BCX0 SCXP173527110" style="overflow: visible;cursor: text;clear: both;position: relative;direction: ltr;, Arial, Verdana, sans-serif;font-size: 12px"><p class="Paragraph WhiteSpaceCollapse BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" data-ccp-props="{"335551550":6,"335551620":6,"335559683":0,"335559685":0,"335559731":0,"335559737":0,"335562764":2,"335562765":1,"335562766":4,"335562767":0,"335562768":4,"335562769":6}" style="color: windowtext;text-align: justify"><span data-usefontface="false" data-contrast="none" class="TextRun BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" style="padding-top: 0.443333px;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative">Last 20 years, </span></span><span data-usefontface="false" data-contrast="none" class="TextRun BCX0 SCXP173527110" xml:lang="EN-IN" lang="EN-IN" style="padding-top: 0.443333px;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative">I have worked on all kinds of content - Technical Writing, </span></span><span data-usefontface="false" data-contrast="none" class="TextRun BCX0 SCXP173527110" xml:lang="EN-IN" lang="EN-IN" style="padding-top: 0.443333px;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative">UX Content, Information Architecture, Content Governance, Messaging </span></span><span data-usefontface="false" data-contrast="none" class="TextRun BCX0 SCXP173527110" xml:lang="EN-IN" lang="EN-IN" style="padding-top: 0.443333px;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative">Strategy, Data Visualisation, Error Messaging Strategy as well as was weaving </span></span><span data-usefontface="false" data-contrast="none" class="TextRun BCX0 SCXP173527110" xml:lang="EN-IN" lang="EN-IN" style="padding-top: 0.443333px;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative">creative writing stories for Comic Book and eLearning videos etc.</span></span></p><p class="Paragraph WhiteSpaceCollapse BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" data-ccp-props="{"335551550":6,"335551620":6,"335559683":0,"335559685":0,"335559731":0,"335559737":0,"335562764":2,"335562765":1,"335562766":4,"335562767":0,"335562768":4,"335562769":6}" style="color: windowtext;text-align: justify"><span data-usefontface="false" data-contrast="none" class="TextRun BCX0 SCXP173527110" xml:lang="EN-IN" lang="EN-IN" style="padding-top: 0.443333px;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative"><br></span></span></p><p class="Paragraph WhiteSpaceCollapse BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" data-ccp-props="{"335551550":6,"335551620":6,"335559683":0,"335559685":0,"335559731":0,"335559737":0,"335562764":2,"335562765":1,"335562766":4,"335562767":0,"335562768":4,"335562769":6}" style="color: windowtext;text-align: justify"><span data-usefontface="false" data-contrast="none" class="TextRun BCX0 SCXP173527110" xml:lang="EN-IN" lang="EN-IN" style="padding-top: 0.443333px;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative">I worked with companies such as Oracle, Infosys and HCL Technologies as a Content Strategist and UX Manager. At Avalara for last 3 + years, I have been driving Content strategy and IA and working on some niche areas such as Content Migration to new CCMS, Setting up writing guidelines and best practices, Institutionalising Taxonomy, Knowledge graphs, In-Product User Assistance as well as Avi chatbot. Avalara has been a great company to work with and provides a great culture for me and my team to bring in new strategies and supporting with required technologies.</span></span></p><p class="Paragraph WhiteSpaceCollapse BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" data-ccp-props="{"335551550":6,"335551620":6,"335559683":0,"335559685":0,"335559731":0,"335559737":0,"335562764":2,"335562765":1,"335562766":4,"335562767":0,"335562768":4,"335562769":6}" style="color: windowtext;text-align: justify"><span data-usefontface="false" data-contrast="none" class="TextRun BCX0 SCXP173527110" xml:lang="EN-IN" lang="EN-IN" style="padding-top: 0.443333px;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative"> </span></span></p><p class="Paragraph WhiteSpaceCollapse BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" data-ccp-props="{"335551550":6,"335551620":6,"335559683":0,"335559685":0,"335559731":0,"335559737":0,"335562764":2,"335562765":1,"335562766":4,"335562767":0,"335562768":4,"335562769":6}" style="color: windowtext;text-align: justify"><span data-usefontface="false" data-contrast="none" class="TextRun BCX0 SCXP173527110" xml:lang="EN-IN" lang="EN-IN" style="padding-top: 0.443333px;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative"><br></span></span></p><p class="Paragraph WhiteSpaceCollapse BCX0 SCXP173527110" xml:lang="EN-US" lang="EN-US" data-ccp-props="{"335551550":6,"335551620":6,"335559683":0,"335559685":0,"335559731":0,"335559737":0,"335562764":2,"335562765":1,"335562766":4,"335562767":0,"335562768":4,"335562769":6}" style="color: windowtext;text-align: justify"><span data-usefontface="false" data-contrast="none" class="TextRun BCX0 SCXP173527110" xml:lang="EN-IN" lang="EN-IN" style="padding-top: 0.443333px;font-size: 16pt;font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;letter-spacing: 0px;line-height: 26px;vertical-align: -0.443333px"><span class="NormalTextRun BCX0 SCXP173527110" style="vertical-align: 0.443333px;line-height: 0px;position: relative"><br></span></span></p></div> | No | <ul><li>Vaishali Prasad - Though we had conducted a Pre-Conference Workshops many years ago through Infosys, this is my first time applying to present at STC, Bangalore as a speaker. However, as a trainer, I have conducted several training sessions at Oracle and Infosys as part o my role.</li><li>Anju Pooviah- Not presented earlier at STC</li></ul> | <ul><li>Vaishali LinkedIn Profile- <a href="https://www.linkedin.com/in/vaishali-prasad-0207619/?originalSubdomain=in">https://www.linkedin.com/in/vaishali-prasad-0207619/?originalSubdomain=in</a></li><li>Anju Pooviah profile- <a href="https://www.linkedin.com/in/anju-poovaiah-23352627/">https://www.linkedin.com/in/anju-poovaiah-23352627/</a></li></ul><p><br></p> | Yes |
| 13 | | Tools and Technology | JIRA Dashboards, Technical Writing, Project Management, Documentation Tracking, SME Reviews, Task Management, Reporting, Workflow Efficiency, Collaboration | Harnessing the Power of One Dashboard for Release Work Tracking | <p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">JIRA is a powerful project management tool. It is widely used for issue tracking, bug tracking, and project management. JIRA is highly customizable and can be adapted to fit the needs of various teams, including software development, IT, operations, and, notably, documentation teams.</span></p><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Managing documentation for complex products with numerous components can be daunting for Technical Writers. Our product team uses JIRA extensively to track work progress, and the documentation team leverages JIRA for tracking documentation progress, Release Notes documentation, SME reviews, and Edit reviews. However, the complexity of our product, with around 22 JIRA project codes and hundreds of JIRA tickets per release, presents significant challenges.</span></p><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">This session, aligned with the conference theme "Power of One," will explore how JIRA dashboards can be effectively used to streamline documentation tracking and management. We will discuss the challenges we faced, such as categorizing JIRA tickets based on documentation updates, ensuring tickets are clearly marked and assigned, and managing a large number of JIRA filters.</span></p><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">We will show how designing JIRA filters and dashboards can provide a comprehensive view of the scope of work for one release. Additionally, we will show how to set up and customize JIRA dashboards, use different widgets, and generate reports to track the progress of documentation work. By the end of this session, participants will understand how JIRA dashboards can enhance collaboration between product and documentation teams, improve workflow efficiency, and ensure no documentation tasks are missed.</span></p> | <p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">The motivation behind this session is to address the common challenges faced by documentation teams when managing complex products with numerous components and JIRA project codes. Our experience has shown that without an effective system in place, it is easy for documentation tasks to be overlooked, leading to incomplete or inaccurate documentation.</span></p><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">By sharing our journey and the solutions we implemented, we aim to empower other technical writers to harness the power of JIRA dashboards. The theme "Power of One" resonates with the idea that a single, well-configured JIRA dashboard can serve as a central hub for managing all documentation tasks, providing a clear overview of progress, and facilitating better decision-making.</span></p><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Our goal is to provide attendees with practical tips and strategies that they can implement, making a tangible difference in their day-to-day work. We believe that by leveraging JIRA dashboards effectively, documentation teams can improve their workflow, enhance collaboration with product teams, and deliver high-quality documentation on time.</span></p> | <p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">The methodology for this session involves a detailed, step-by-step approach to understanding and utilizing JIRA dashboards effectively. The session will be structured as follows:</span></p><ol><li style="line-height: 1.38;margin-top: 12pt;margin-bottom: 12pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><br></span><span style="font-family: Arial, sans-serif;font-size: 11pt;font-weight: 700">Introduction</span><span style="font-family: Arial, sans-serif;font-size: 11pt">:</span></li><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Overview of JIRA and its relevance to technical writing.</span></p></li><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Introduction to JIRA dashboards and their benefits.</span></p></li></ul><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Challenges Faced</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">:</span></p></li><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Complexity of the product and numerous JIRA project codes.</span></p></li><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Scanning hundreds of JIRA tickets per release.</span></p></li><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Categorizing JIRA tickets based on documentation updates.</span></p></li><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Ensuring tickets are clearly marked and assigned to writers.</span></p></li><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Managing a large number of JIRA filters.</span></p></li></ul><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Setting Up JIRA Dashboards</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">:</span></p></li><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Step-by-step guide to creating a JIRA dashboard.</span></p></li><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Customizing the dashboard to meet specific needs.</span></p></li></ul><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Using Widgets and Filters</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">:</span></p></li><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Explanation of different types of widgets and their uses.</span></p></li><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Setting up filters to track specific tasks and projects.</span></p></li></ul><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Generating Reports</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">:</span></p></li><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">How to generate and interpret reports from JIRA dashboards.</span></p></li><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Using reports to gain insights into documentation projects.</span></p></li></ul><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Best Practices and Real-World Examples</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">:</span></p></li><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Sharing best practices for configuring and using JIRA dashboards.</span></p></li><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Real-world examples of how JIRA dashboards have improved workflow and productivity.</span></p></li></ul><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Q&A and Interactive Session</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">:</span></p></li><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Open floor for questions and interactive discussion.</span></p></li></ul></ol> | <p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">By the end of this session, attendees will gain:</span></p><p><span id="docs-internal-guid-8cef1613-7fff-9b36-fbcc-a7b62ef70a29"></span></p><ol style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Understanding of JIRA Dashboards</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">:</span></p></li><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">A clear understanding of what JIRA dashboards are and how they can benefit documentation teams.</span></p></li><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Knowledge of how to set up and customize JIRA dashboards to meet specific documentation needs.</span></p></li></ul><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Effective Use of Widgets and Filters</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">:</span></p></li><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Insights into using widgets and filters to track tasks, manage deadlines, and monitor progress.</span></p></li></ul><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Generating and Using Reports</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">:</span></p></li><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Ability to generate reports from JIRA dashboards and use them to gain valuable insights into documentation projects.</span></p></li></ul><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Best Practices</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">:</span></p></li><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Best practices for configuring and using JIRA dashboards effectively.</span></p></li></ul><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Real-World Examples</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">:</span></p></li><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Real-world examples demonstrating the impact of JIRA dashboards on workflow and productivity.</span></p></li></ul></ol> | Early Career,Mid-Career,Executive | Intermediate | <p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Attendees of this session will benefit in several ways:</span></p><ol style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Enhanced Productivity</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">:</span></p></li><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Learn how to use JIRA dashboards to streamline their workflow, prioritize tasks, and manage deadlines more effectively.</span></p></li></ul><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Improved Collaboration</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">:</span></p></li><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Discover how JIRA dashboards can facilitate better collaboration with cross-functional teams, ensuring that everyone is on the same page.</span></p></li></ul><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Better Project Management</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">:</span></p></li><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Gain insights into using JIRA dashboards for better project management, tracking progress, and making informed decisions.</span></p></li></ul><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Practical Tips and Strategies</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">:</span></p></li><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Walk away with practical tips and strategies that can be implemented immediately to improve their use of JIRA dashboards.</span></p></li></ul><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Increased Confidence</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">:</span></p></li><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Build confidence in using JIRA dashboards, whether they are new to the tool or looking to enhance their existing setup.</span></p></li></ul></ol><p><span id="docs-internal-guid-26fdba6b-7fff-572d-34d0-f3b6e6029896"></span></p><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">By attending this session, technical writers will be better equipped to harness the power of JIRA dashboards, leading to more efficient and effective documentation processes</span></p> | Prajakta Pramod Hartalkar | | hartalkar.prajakta@gmail.com | '+91 7218067543 | Cloud Software Group India Pvt. Ltd. | Pune | <p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Highly self-motivated, organized, and goal-oriented professional with 4+ years of experience in technical writing, complemented by 5.5 years in teaching technology as a lecturer. With a strong analytical and critical thinking skill set, I am dedicated to delivering comprehensive and technically accurate product documentation. My career journey reflects a commitment to continuous learning and professional growth.</span></p><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Professional Experience as a Technical Writer:</span></p><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Authored, updated, and maintained documents, including User Guides, Administrator Guides, Installation and Configuration Guides, and Release Notes.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Managed multiple releases with critical deadlines simultaneously.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Conducted UI testing and verification of new features to ensure technically accurate documentation.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Collaborated with cross-functional teams to gather information and maintain content authenticity.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Mentored new joiners, providing training on documentation processes and tools.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Extensively used Jira to filter product Jira tickets for documentation impact and track progress.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Conducted knowledge transfer sessions for the new documentation team post-restructuring.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Imported 50+ guides to MadCap Flare from Astoria and performed post-conversion cleanup.</span></p></li></ul><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Education:</span></p><ul><li style="line-height: 1.38;margin-top: 12pt;margin-bottom: 12pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><br></span><span style="font-family: Arial, sans-serif;font-size: 11pt">Master of Engineering (Electronics-Digital Systems), MIT Pune, India. </span><span style="font-family: Arial, sans-serif;font-size: 11pt;font-style: italic">July 2009 – May 2011</span></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt" role="presentation"><span style="font-size: 11pt">Bachelor of Engineering (Electronics & Telecommunication), SKNCOE, Pune, India. </span><span style="font-size: 11pt;font-style: italic">July 2004 – May 2008</span></p></li></ul> | No | <p>Not Applicable</p> | <p>Not Applicable</p> | No |
| 14 | | Emerging Trends,Other | Agile, Scrum, Project Management, Software Development, Simplified Explanation, Agile Methodology, Scrum Framework | One Simple Explanation: Agile and Scrum for All Ages | <p class="MsoNormal">Agile and Scrum are two of the most popular methodologies in
software development and project management today, but they can often seem
complex and difficult to understand, especially for those not directly involved
in the field. This session aims to break down these concepts into simple,
relatable terms that even your grandparent could understand.</p><p class="MsoNormal">Using a story-based approach, we will explore Agile as a
mindset and Scrum as a framework, comparing them to everyday activities and
situations that resonate with people of all ages. By the end of this session,
attendees will have a clear understanding of how Agile promotes flexibility,
collaboration, and iterative progress, while Scrum provides a structured way to
manage and organize work in sprints.</p><p></p><p class="MsoNormal">Whether you're new to Agile and Scrum or looking for a way
to explain these concepts to others, this session will equip you with the tools
and analogies to make these methodologies accessible and easy to grasp. We will
also discuss how these simplified explanations can enhance communication and
alignment within teams, making Agile and Scrum not just easier to understand
but also more effective in practice.</p> | <p class="MsoNormal">The motivation for this session comes from the realization
that while Agile and Scrum are widely adopted in the tech industry, they often
remain shrouded in jargon and complex terminology that can be intimidating for
newcomers or those outside the field. This complexity can create barriers to
understanding and adoption, particularly when team members need to explain
these methodologies to stakeholders, clients, or non-technical colleagues.</p><p class="MsoNormal">By simplifying Agile and Scrum into everyday language and
relatable analogies, we can demystify these concepts and make them more
accessible to everyone. This approach not only helps in teaching and learning
but also improves collaboration and communication across teams and
organizations.</p><p class="MsoNormal"><span style="font-family: Calibri, sans-serif;font-size: 11pt">Furthermore, as Agile and Scrum continue to
expand beyond software development into other industries, the ability to
explain these methodologies clearly and effectively becomes even more
important. This session is designed to bridge the gap between technical and
non-technical audiences, ensuring that the core principles of Agile and Scrum
are understood and embraced by all.</span></p> | <p class="MsoNormal">This session will follow a structured approach to explaining
Agile and Scrum using simple, everyday language and analogies:</p><ol style="margin-top:0in" start="1" type="1">
<li class="MsoNormal"><b>Introduction
to Agile:</b></li>
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal">Define
Agile as a mindset focused on flexibility, collaboration, and iterative
progress.</li>
<li class="MsoNormal">Compare
Agile to planning a road trip where the destination is clear, but the
route can change based on traffic, weather, or other conditions.</li>
</ul>
<li class="MsoNormal"><b>Introduction
to Scrum:</b></li>
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal">Define
Scrum as a framework that organizes work into manageable pieces, called
sprints.</li>
<li class="MsoNormal">Use
the analogy of preparing a meal, where Scrum helps you organize
ingredients (tasks) and follow a recipe (the plan) in short, manageable
steps.</li>
</ul>
<li class="MsoNormal"><b>Story-Based
Explanation:</b></li>
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal">Present
a simple story, such as explaining Agile and Scrum to a grandparent, to
make the concepts more relatable.</li>
<li class="MsoNormal">Highlight
the key roles in Scrum (Product Owner, Scrum Master, Development Team)
using characters from the story.</li>
</ul>
<li class="MsoNormal"><b>Real-World
Examples:</b></li>
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal">Provide
real-world examples of Agile and Scrum in action, using simple scenarios
like organizing a family event or managing household chores.</li>
<li class="MsoNormal">Discuss
how these examples illustrate the flexibility and iterative nature of
Agile and the structured approach of Scrum.</li>
</ul>
<li class="MsoNormal"><b>Interactive
Discussion:</b></li>
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal">Engage
the audience with questions and scenarios to apply Agile and Scrum principles
in their own work.</li>
<li class="MsoNormal">Encourage
participants to share their own analogies or experiences with explaining
Agile and Scrum to non-technical audiences.</li>
</ul>
<li class="MsoNormal"><b>Conclusion
and Q&A:</b></li>
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal">Summarize
the key points and reinforce the importance of simplifying Agile and Scrum
for broader understandin</li></ul></ol> | <p class="MsoNormal">By the end of this session, participants will:</p><p></p><ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><b>Understand
Agile and Scrum:</b> Gain a clear understanding of Agile as a mindset and
Scrum as a framework, explained in simple, relatable terms.</li>
<li class="MsoNormal"><b>Learn
Effective Analogies:</b> Acquire practical analogies and stories to
explain Agile and Scrum to non-technical audiences, making these
methodologies easier to understand and communicate.</li>
<li class="MsoNormal"><b>Improve
Team Communication:</b> Discover how simplified explanations can enhance
communication and alignment within teams, leading to more effective
collaboration and project management.</li>
<li class="MsoNormal"><b>Apply
Agile and Scrum Principles:</b> Learn how to apply Agile and Scrum
principles in everyday situations, reinforcing the flexibility and structure
these methodologies offer.</li>
<li class="MsoNormal"><b>Demystify
Complex Concepts:</b> Break down the barriers of jargon and complexity,
making Agile and Scrum accessible to everyone, regardless of their
technical background.</li>
<li class="MsoNormal"><b>Enhance
Teaching and Learning:</b> Equip themselves with the tools to teach Agile
and Scrum to others, fostering a culture of continuous learning and
improvement.</li>
</ul> | Early Career,Mid-Career,Senior Career | Advanced,Intermediate,Beginner | <p class="MsoNormal">This session is designed for project managers, team leaders,
and anyone involved in software development or project management who seeks to
better understand and communicate Agile and Scrum methodologies. By attending
this session, participants will:</p><ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><b>Simplify
Complex Concepts:</b> Learn how to explain Agile and Scrum in simple,
everyday language, making these methodologies accessible to all team
members and stakeholders.</li>
<li class="MsoNormal"><b>Improve
Collaboration:</b> Enhance team communication and collaboration by
ensuring that everyone, regardless of their technical background,
understands the core principles of Agile and Scrum.</li>
<li class="MsoNormal"><b>Boost
Adoption:</b> Increase the adoption and effectiveness of Agile and Scrum
within their organization by demystifying these methodologies and making
them more relatable and easier to implement.</li>
<li class="MsoNormal"><b>Enhance
Professional Skills:</b> Develop the ability to teach and explain complex
concepts in a way that is engaging and easy to understand, a valuable
skill in any professional setting.</li>
</ul><p><span style="font-size:11.0pt;line-height:107%;,sans-serif">Overall, this session will empower attendees to
bring clarity and simplicity to their Agile and Scrum practices, leading to
more successful projects and better team dynamics.</span><br></p> | Sahitya | Sahitya | sahityak89@gmail.com | '+91 9637162236 | The Cloud Software Group | Pune | <p><strong>Sahitya Kesarapu</strong> is an accomplished Technical Writer with
over 10 years of experience in technical writing and documentation, coupled
with 4 years of expertise in Scrum. As a certified Scrum Master, Sahitya excels
in collaborating with cross-functional teams to deliver high-quality,
customer-centric documentation across various domains.</p><p>Sahitya's core competencies include content strategy and management, MSTP,
industry tools and processes, and presentation skills. Sahitya has been a
featured speaker at seminars and conferences, discussing smart documentation,
Microcontent and best practices, and has received multiple awards in
recognition of excellence and dedication.</p><p></p><p>Outside of work, Sahitya enjoys DIY art, cooking and staying active by
playing Badminton. Always eager to connect and collaborate, Sahitya is
passionate about enhancing user experiences and driving business growth through
innovative solutions.</p> | Yes | <p> <span style=", serif;font-size: 12pt">With a rich background in technical
communication and a passion for sharing knowledge, I have had the opportunity
to present at various conferences and organizational events. My speaking
experience includes:</span><br></p><ul type="disc">
<li class="MsoNormal" style="line-height:normal"><b><span style="font-size:12.0pt;,serif">Convex 2023, Baltimore:</span></b><span style="font-size:12.0pt;,serif"> I virtually presented at this international conference
on the topic of "Experience Content with Microcontent." This
session delved into the importance and implementation of microcontent in
technical documentation, highlighting how it enhances user experience and
accessibility.</span></li>
<li class="MsoNormal" style="line-height:normal"><b><span style="font-size:12.0pt;,serif">STC Conference, Pune:</span></b><span style="font-size: 12.0pt;,serif">
At this conference, I presented a Quick Byte session on the "8E’s for
Smart Documentation." This session was based on a YouTube video I
created and published, focusing on the essential principles for creating
effective and efficient documentation. The presentation was well-received
and sparked meaningful discussions on best practices in technical writing.</span></li>
</ul> | <p>NO</p> | No |
| 15 | | Content Creation,Tools and Technology,Other | Job search, technical writing jobs | Flood Your Inbox with Job Offers: Master AI-Driven Resume Building and Job Search | <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Are you tired of sending out countless resumes only to receive little to no response? Do you want to stand out in the crowded technical writing job market? Join us for an engaging session where we’ll unlock the potential of AI-driven tools to transform your job search experience.</span></p><p><span style="font-family: Arial, sans-serif;font-size: 11pt">In "Flood Your Inbox with Job Offers: Master AI-Driven Resume Building and Job Search," you'll discover how to use the latest AI technologies to create resumes that passes through Applicant Tracking Systems (ATS) and also capture the attention of hiring managers. We’ll delve into actionable strategies for tailoring your resume to specific technical writing roles, ensuring it aligns with what employers are looking for.</span><br></p><p><span style="font-family: Arial, sans-serif;font-size: 11pt">But it doesn’t stop there. This session goes beyond just resume building. You’ll learn how to use AI for your job search, pinpointing the roles that best match your skills and career aspirations. From automating job alerts to crafting personalized applications, we’ll cover how AI can save you time while increasing your chances of landing interviews.</span><br></p><p><span style="font-family: Arial, sans-serif;font-size: 11pt">Whether you’re new to the job market or an experienced technical writer looking to advance your career, this session is designed to provide you with practical, hands-on techniques that will make your job search more efficient and effective. By the end of our time together, you’ll be equipped with the tools and knowledge to attract more job offers and take control of your career trajectory.</span><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-family: Arial, sans-serif;font-size: 11pt">If you're ready to take the guesswork out of your job search and start seeing results, this session is for you. Join us and learn how to flood your inbox with opportunities by mastering AI-driven resume building, job search techniques, and LinkedIn optimization. </span><span style="font-size: 14.6667px"><font face="Arial, sans-serif">In the spirit of “The Power of One!,” this session will empower you to make that singular, impactful change in your job search that leads to countless opportunities and a brighter future. Deal?</font></span></p> | <p>A few years ago, I found myself in a challenging and deeply personal situation. As a working mom with a 3-year-old mischievous toddler, my life was full of responsibilities, sleepless nights, and relentless juggling. Balancing the demands of motherhood with my career aspirations felt like an unending battle. Despite my skills and experience in technical writing, finding a job seemed almost insurmountable. Each application I sent out felt like it vanished in the sky, with few responses and even fewer interviews.</p><p><br></p><p>I remember the frustration and anxiety of watching my peers advance in their careers while I struggled to even get noticed. The conventional job search methods felt outdated and ineffective. It was during this draining period that I discovered the power of AI tools. The moment I started using AI to improve my resume and simplify my job search, everything changed. Within weeks, I went from feeling hopeless to receiving multiple job offers. It was a game-changer, and it transformed my professional life in ways I had never imagined.</p><p><span style="font-size: 16px">Today, I want to share this transformative experience with others who might be in a similar situation. If you’re struggling to get noticed or balance multiple responsibilities, know that there’s hope and a solution that can make a significant difference. </span><span style="font-size: 16px">This session is not just about technology; it’s about hope, resilience, and taking control of your career. It’s about giving you the tools and confidence to rise above the challenges and achieve the career success you deserve. I understand the difficulties and emotional toll of job searching while managing a busy life, and I’m passionate about helping others navigate this journey with greater ease and success.</span></p> | <p>My presentation (for max 30 mins) will be delivered through a mix of interactive discussions, practical demonstrations, and hands-on training. We’ll begin with an overview of the current challenges in job searching, particularly in the technical writing field, and how AI can be a game-changer in overcoming these obstacles. The session will include interactive Q&A segments where attendees can ask questions, share their experiences, and receive personalized advice. I’ll also provide feedback on the work done during the hands-on training, helping participants refine their approaches.<br></p> | <ul><li style="line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">AI-Powered Resume Optimization:</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> Attendees will learn how to use AI tools to create resumes that stand out in the crowded technical writing job market. You’ll gain practical skills in tailoring your resume to pass through Applicant Tracking Systems (ATS) and attract the attention of hiring managers. By the end of the session, you’ll know how to harness AI to highlight your skills and experience effectively, making your resume a powerful tool for landing job interviews.</span></li></ul><ul><li style="line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Strategic Job Search Automation:</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> Discover how AI can simplify and improve your job search process. We’ll cover techniques for setting up automated job alerts, customizing job search parameters, and using AI to match your skills with the best job opportunities. You’ll learn how to save time and increase your chances of finding the right job by using AI to identify and apply for positions that align with your career goals.</span></li></ul><ul><li style="line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">LinkedIn Profile Optimization:</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> Gain insights into optimizing your LinkedIn profile using AI-driven strategies to increase visibility and attract recruiters. You’ll learn how to improve your profile’s keywords, about sections, and recommendations to make it stand out. By implementing these AI-powered techniques, you’ll improve your professional branding and connect with potential employers more effectively.</span></li></ul><ul><li style="line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Crafting Personalized Cover Letters with AI: </span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Attendees will understand how to use AI tools to draft personalized and impactful cover letters that resonate with hiring managers. We’ll explore methods for tailoring your cover letters to specific job roles and companies, ensuring that each application is compelling and targeted. This skill will help you make a strong impression and increase your chances of being invited to interviews.</span></li></ul><ul><li><span style="font-size: 11pt;font-family: Arial, sans-serif;font-weight: 700">Preparing for Interviews with AI:</span><span style="font-size: 11pt;font-family: Arial, sans-serif"> Learn how to leverage AI for comprehensive interview preparation. We’ll cover how AI tools can simulate interview scenarios, predict common questions, and provide feedback to help you refine your responses. This preparation will boost your confidence and improve your performance in interviews, making you more competitive in the job market.</span><br></li></ul> | StudentIntern,Early Career,Mid-Career | Beginner,Intermediate | <p>My session is specific for job seekers in the technical writing field or any other industry who are eager to improve their job search strategies using AI tools. If you’re a technical writer (or a job seeker) looking to refine your resume, optimize your LinkedIn profile, and supercharge your job search, you’ll find actionable insights and practical techniques that can significantly boost your chances of landing interviews and job offers.</p><p><span style="font-size: 16px">Who Would Benefit Most?</span></p><ul><li><span style="font-size: 16px"><b>Technical Writers: </b>Both entry-level and experienced technical writers who want to make their resumes stand out and use AI to streamline their job search.</span></li><li><span style="font-size: 16px"><b style="font-size: 14px">Career Changers: </b><span style="font-size: 14px">Individuals transitioning into technical writing who need to adapt their resumes and job search strategies to fit a new field.</span><br></span></li><li><b>Tech-Savvy Professionals:</b> Those comfortable with technology who are looking to integrate AI tools into their career development.</li></ul><p>This session provides practical, hands-on techniques for leveraging AI to enhance job search effectiveness, making it particularly useful for those seeking to improve their technical writing career prospects or enter the field with a competitive edge.</p> | Sujatha R | | rsujathacse@gmail.com | 9566431548 | DigitalOcean | Salem | <p>I am Sujatha, a technical wRighter 😉. I discovered my true calling when my semicolons aligned <span style="font-size: 16px">better on paper than on screens. With 10+ years of crafting masterpieces(naturally learning from </span><span style="font-size: 16px">my mistakes). I also juggle 4+ years of motherhood (mastering one-handed typing while keeping up with a busy toddler). My pursuits like singing, dancing, and learning Japanese give me a great adrenaline rush(undoubtedly next to a well-crafted copy). As a recent gym enthusiast, my only nightmare is the dreaded plank pose. But fear not, for my wit and humor, I even make my failure a laughing matter. Buckle up for a fun informative ride with me!!</span></p> | No | <p>NA</p> | <p>NA</p> | Yes |
| 16 | | Tools and Technology,Emerging Trends | LLM, Conversational AI | Conversational AI Unleashed: Changing the Face of Documentation | <p>In an era where artificial intelligence is revolutionizing human-computer interactions, conversational AI stands at the forefront of this transformation. This session delves into the power and potential of conversational AI, exploring its role in creating intuitive, human-like interactions between users and technology. Attendees will gain insights into the underlying technologies of conversational AI. We will examine practical applications and different documentation approaches. </p><p>This session explores the "Power of One" in conversational AI, demonstrating how a single, cohesive technology can revolutionize user experiences across diverse applications.</p> | <p>The motivation for developing and implementing conversational AI stems from several key drivers aimed at enhancing human-computer interactions and optimizing business processes such as enhanced user engagement, efficient customer service, round-the-clock support and assistance, personalization and scalability, data insights, innovation and competitive advantage.<br></p> | <div class="O0" style="margin-top:0pt;margin-bottom:0pt;margin-left:.38in;text-indent:-.38in"><p style="line-height: 90%;margin-top: 0pt;margin-bottom: 5.88pt;margin-left: 0in"><b>Scenario 1: FAQ Documents</b></p><p style="line-height: 90%;margin-top: 0pt;margin-bottom: 5.88pt;margin-left: 0in"> QnA Maker (Cloud services) enables chatbots to answer questions from FAQs or handbooks.</p><p style="line-height: 90%;margin-top: 0pt;margin-bottom: 5.88pt;margin-left: 0in"><b>Scenario 2: Open Documents</b></p><p style="line-height: 90%;margin-top: 0pt;margin-bottom: 5.88pt;margin-left: 0in"> Open AI is ideal for public-facing or non-confidential documents.</p><p style="line-height: 90%;margin-top: 0pt;margin-bottom: 5.88pt;margin-left: 0in"><span style="font-size: 16px;text-indent: -0.38in"><b>Scenario:3 Closed Documents</b></span><br></p><p style="line-height: 90%;margin-top: 0pt;margin-bottom: 5.88pt;margin-left: 0in"> For confidential documents, open-source LLMs provide the option of secure local deployment.</p><p style="text-align: left;line-height: 90%;margin-top: 0pt;margin-bottom: 5.88pt;margin-left: 0in"><span style="font-size:14.0pt;font-family:+mn-lt;letter-spacing:-.44pt;font-weight:bold"> </span></p></div> | <div class="O0" style="margin-top:0pt;margin-bottom:0pt;margin-left:.38in;text-indent:-.38in"><span style="font-size: 11pt;text-indent: -0.38in">C</span><span style="font-size: 11pt;text-indent: -0.38in">ontextual Support / r</span><span style="font-size: 14px;text-indent: -0.38in;font-family: arial">ound the clock support</span><br></div><div class="O0" style="margin-top:0pt;margin-bottom:0pt;margin-left:.38in;text-indent:-.38in"><span style="font-size: 10.5pt;text-indent: -0.38in">Enhanced Customer </span><span style="text-indent: -0.38in;font-size: 10pt">Engagement</span><br></div><div class="O0" style="margin-top:0pt;margin-bottom:0pt;margin-left:.38in;text-indent:-.38in"><span style="font-size: 10.5pt;text-indent: -0.38in">Collect Insights</span></div><div class="O0" style="margin-top:0pt;margin-bottom:0pt;margin-left:.38in;text-indent:-.38in"><span style="font-size: 10.5pt;text-indent: -0.38in">Reduced Customer Tickets</span></div><div class="O0" style="margin-top:0pt;margin-bottom:0pt;margin-left:.38in;text-indent:-.38in"><span style="text-indent: -0.38in;font-size: 10pt">Measurable performance</span></div><div class="O0" style="margin-top:0pt;margin-bottom:0pt;margin-left:.38in;text-indent:-.38in"><span style="font-size: 11pt;text-indent: -0.38in">User Experience</span></div><div class="O0" style="margin-top:0pt;margin-bottom:0pt;margin-left:.38in;text-indent:-.38in"><br></div> | Early Career,Mid-Career | Beginner,Intermediate | <span data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><p style="margin-bottom: 8px"><strong>Audience Who Would Most Benefit:</strong></p><ul><li><strong>Technology Professionals and Developers</strong>:</li></ul><p style="margin-bottom: 8px;margin-left: 40px">Gain practical insights on integrating NLP, machine learning, and speech recognition into projects.</p><p style="margin-bottom: 8px;margin-left: 40px">Enhance their capabilities in developing conversational AI systems.</p><ul><li><strong>Product Managers and UX Designers</strong>:</li></ul><p style="margin-bottom: 8px;margin-left: 40px">Understand how conversational AI can improve user engagement and streamline interactions.</p><p style="margin-bottom: 8px;margin-left: 40px">Aid in making informed decisions about incorporating AI into products.</p><ul><li><strong>Business Leaders and Innovators</strong>:<br><br>
Learn strategic applications of AI to drive business growth and improve operational efficiency.</li></ul><p style="margin-bottom: 8px;margin-left: 40px">Discover how AI can optimize customer service, reduce costs, and provide competitive advantages.</p><p style="margin-bottom: 8px"><strong>Audience Who Would Benefit Least:</strong></p><ul><li><strong>General Users with Limited Technical Interest</strong>:<br>
May find the session less relevant due to the technical focus and lack of need for in-depth AI insights.</li></ul><p style="margin-bottom: 8px"><strong>Session Complexity:</strong></p><ul><li><strong>Too Basic</strong>:<br>
For experienced AI practitioners or developers who are already familiar with core concepts and applications of conversational AI.</li><li><strong>Too Advanced</strong>:<br>
For beginners or those new to AI, especially if the session delves into complex technical details or advanced algorithms.</li></ul></span></span> | Meera R Nair | | meera.r_nair@nokia.com | 8073984569 | Nokia | BANGALORE | <p><strong>Meera </strong> is an accomplished professional with a diverse background in both teaching and technical writing. With a deep expertise in technical documentation, Meera has made significant contributions to the field, including the publication of the technical paper "Network Densification in 5G: Review in IJSER."</p><p><span data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"></span></span></p><p>Meera's experience extends to REST documentation, where she has demonstrated a strong aptitude for creating clear and comprehensive technical content. Her passion for innovation in documentation drives her to explore and implement new approaches that enhance the clarity, accessibility, and effectiveness of technical communication.</p> | No | <p>NA</p> | <p>NA</p> | Yes |
| 17 | | Emerging Trends | Featured Snippets, SEO, content optimization, SERP, position zero, search engine optimization, website ranking, Google Featured Snippets | Boosting Google Search Ranking and Driving Traffic with Featured Snippets in Documentation | <p><!--[if gte mso 9]>-->
<!--[if gte mso 9]>-->
Normal
0
false
false
false
EN-US
X-NONE
X-NONE
<!--[if gte mso 9]>-->
<!--[if gte mso 10]>-->/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin-top:0in;
mso-para-margin-right:0in;
mso-para-margin-bottom:8.0pt;
mso-para-margin-left:0in;
line-height:107%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Aptos",sans-serif;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-font-kerning:1.0pt;
mso-ligatures:standardcontextual;}<span style="font-size:12.0pt;,sans-serif;color:#0E101A">In
today's digital landscape, ensuring that your documentation stands out in
search results is crucial for driving traffic and getting the content to reach
its intended audience. This session will dive deep into the strategies and best
practices for optimizing documentation to secure Featured Snippets in Google
Search—those highly coveted, prominent answer boxes that appear at the top of
search results. </span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif;color:#0E101A">This
session is intended for technical writers, content strategists, and SEO
specialists who want to enhance the visibility and accessibility of their
content. This session will provide actionable insights to improve your
documentation's search performance.</span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:12.0pt;,sans-serif;color:#0E101A">Outline
of the session:</span></b><span style="font-size:12.0pt;,sans-serif;color:#0E101A"></span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif;color:#0E101A">•Understanding
Featured Snippets:</span></p><ul style="margin-top:0in" type="disc"><li class="MsoNormal" style="color:#0E101A;margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif">What are Featured Snippets, and
why are they important?</span></li><li class="MsoNormal" style="color:#0E101A;margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif">Types of Featured Snippets</span></li></ul><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif;color:#0E101A">•Benefits
of Featured Snippets</span></p><ul style="margin-top:0in" type="disc"><li class="MsoNormal" style="color:#0E101A;margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif">The impact of securing a Featured
Snippet on overall search engine ranking and traffic</span></li></ul><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif;color:#0E101A">•How
To Earn Featured Snippets </span></p><ul style="margin-top:0in" type="disc"><li class="MsoNormal" style="color:#0E101A;margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif">Optimizing Content for Featured
Snippets/Key elements of snippet-worthy content</span></li><li class="MsoNormal" style="color:#0E101A;margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif">How to craft content that answers
specific user queries effectively</span></li></ul><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif;color:#0E101A">• Real-world
examples</span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:12.0pt;,sans-serif;color:#0E101A">Who
Should Attend:</span></b><span style="font-size:12.0pt;,sans-serif;color:#0E101A"></span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif;color:#0E101A">This
session is ideal for technical writers and content strategists looking to
increase their content visibility in search engines. If you are eager to learn
practical, results-driven strategies to boost your documentation search engine
performance and drive more traffic to your site, this session is for you.</span></p> | <p><!--[if gte mso 9]>-->
<!--[if gte mso 9]>-->
Normal
0
false
false
false
EN-US
X-NONE
X-NONE
<!--[if gte mso 9]>-->
<!--[if gte mso 10]>-->/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin-top:0in;
mso-para-margin-right:0in;
mso-para-margin-bottom:8.0pt;
mso-para-margin-left:0in;
line-height:107%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Aptos",sans-serif;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-font-kerning:1.0pt;
mso-ligatures:standardcontextual;}<span style=",sans-serif">This session
addresses an important aspect of digital content strategy. With ever-increasing
online content, ensuring that your documentation stands out in search results
has become/<b>is</b> increasingly challenging. One of the effective ways to
achieve this visibility is through Featured Snippets—concise answers to user
queries that appear at the top of Google’s search results. </span></p><p class="MsoNormal"><span style=",sans-serif">Featured
Snippets provide instant answers to users' queries and establish the content as
an authoritative source on a particular topic. This unique position in the Search
Engine Results Page (SERP) is a powerful tool for driving traffic to your site,
thus making it an essential strategy for anyone involved in content creation,
technical writing, or Search Engine Optimization (SEO). Featured Snippets, aka
"position zero," offer a prime opportunity to capture user attention
and drive traffic to your documentation.</span></p><p class="MsoNormal"><span style=",sans-serif">This session
will explore the mechanics of Featured Snippets, their importance in the
digital landscape, and practical strategies for securing them. For technical
writers, content strategists, and SEO professionals, understanding how to
optimize content for Featured Snippets can be a notable change. This topic is
particularly relevant for organizations that rely on online documentation to
support their products or services. By securing a Featured Snippet, you can
ensure that your documentation is easily accessible to users, providing quick,
reliable answers, and establishing your brand as a trusted authority in your
field.</span></p><p class="MsoNormal"><span style=",sans-serif">It is a recent
innovation In Search Engine Optimization (SEO) but has quickly become a key
focus for content creators. Unlike traditional search results ranked by factors
like relevance, authority, and user engagement, Featured Snippets are designed
to answer user queries directly within the search results page. Google selects
the content that is clear, concise, and directly relevant to the query as
snippets.</span></p><p class="MsoNormal"><span style=",sans-serif">The rise of
voice search and mobile usage has further amplified the importance of Featured
Snippets. With many users seeking quick answers on the go, the ability to
capture a Featured Snippet can significantly impact your content's reach and
effectiveness. For organizations with extensive documentation libraries,
optimizing for Featured Snippets lead to higher traffic, improved user
satisfaction, and a stronger overall online presence.</span></p><p class="MsoNormal"><span style=",sans-serif">However,
securing a Featured Snippet is not straightforward. Google's algorithm uses
complex criteria to determine which content deserves to be featured. This
includes evaluating the structure, clarity, and relevance of the content of the
search query. Understanding these criteria and how to optimize your content
accordingly is crucial for increasing your chances of being featured.</span></p><p><span style="font-size:11.0pt;line-height:107%;,sans-serif">In summary, this
topic is worth discussing because Featured Snippets represent a powerful
opportunity for content creators to enhance their search engine performance and
drive traffic to their documentation. As search engines evolve, staying ahead
of trends like Featured Snippets is essential for maintaining a competitive
edge in the digital landscape.</span><br></p> | <p>As a technical communicator, I have spent around two decades refining the art of creating clear, concise, and user-centered documentation. I have led content teams and developed strategies to optimize documentation.<br>Over the past several years, I have focused extensively on the intersection of technical writing and SEO, particularly how structured content can improve search engine rankings and user engagement. I have also worked on Google Analytics Report and used it in determining improvement areas and enhancing the doc quality. I have presented this at one of the ITCI conferences.<br>We started optimizing the content for Featured Snippets as part of an innovation project two years ago. My team has been following the guidelines while creating the content, which has resulted in increased user traffic.<br>The outcomes of these efforts have been significant. Optimized documentation achieved higher visibility in search results and secured prominent positions in Featured Snippets, leading to a substantial increase in website traffic. The success of these projects demonstrated the tangible impact that well-structured content, aligned with user intent and search engine requirements, can have on a company's digital presence.<br>By sharing these insights and experiences in the session, we aim to equip attendees with the knowledge and tools to enhance their documentation performance in search engines. Besides theoretical knowledge, this session will provide practical, proven strategies that can be applied immediately to achieve measurable results.<br></p> | <p><!--[if gte mso 9]>-->
<!--[if gte mso 9]>-->
Normal
0
false
false
false
EN-US
X-NONE
X-NONE
<!--[if gte mso 9]>-->
<!--[if gte mso 10]>-->/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin-top:0in;
mso-para-margin-right:0in;
mso-para-margin-bottom:8.0pt;
mso-para-margin-left:0in;
line-height:107%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Aptos",sans-serif;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-font-kerning:1.0pt;
mso-ligatures:standardcontextual;}<span style="font-size:12.0pt;,sans-serif;color:#0E101A">1.
Content Structuring for Featured Snippets: Understanding how to organize
content in a clear, concise way that directly answers user queries.</span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif;color:#0E101A">2.
Keyword Research and Optimization Techniques: Practical skills in keyword research,
focusing on identifying and incorporating high-potential keywords that align
with user intent and are likely to trigger Featured Snippets.</span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif;color:#0E101A">3.
Understanding and Applying SEO Best Practices: Understanding of the key SEO
principles that influence Google’s selection of Featured Snippets, including
the use of schema markup, metadata, and content alignment with search
algorithms.</span></p> | Early Career,Mid-Career | Beginner,Intermediate | <p><!--[if gte mso 9]>-->
<!--[if gte mso 9]>-->
Normal
0
false
false
false
EN-US
X-NONE
X-NONE
<!--[if gte mso 9]>-->
<!--[if gte mso 10]>-->/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin-top:0in;
mso-para-margin-right:0in;
mso-para-margin-bottom:8.0pt;
mso-para-margin-left:0in;
line-height:107%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Aptos",sans-serif;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-font-kerning:1.0pt;
mso-ligatures:standardcontextual;}<b><span style="font-size:12.0pt;,sans-serif;color:#0E101A">Who
Would MOST Benefit:</span></b><span style="font-size:12.0pt;,sans-serif;color:#0E101A"></span></p><ol style="margin-top:0in" start="1" type="1"><li class="MsoNormal" style="color:#0E101A;margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif">Technical Writers and
Documentation Specialists: Responsible for creating and maintaining
documentation. They will gain actionable insights into optimizing their
content for search engines, specifically to secure Featured Snippets. They
will learn to structure their writing in a way that answers user queries
effectively and aligns with Google’s criteria for Featured Snippets,
thereby increasing the visibility and reach of their work.</span></li><li class="MsoNormal" style="color:#0E101A;margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif">Content Strategists and SEO
Specialists: Responsible for content strategy and SEO initiatives. They
will learn to integrate snippet optimization into their broader content
strategies, ensuring that the content they manage ranks well and achieves
the top positions in search. </span></li></ol><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:12.0pt;,sans-serif;color:#0E101A">Benefit:</span></b></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:12.0pt;,sans-serif;color:#0E101A">Practical
Knowledge:</span></b><span style="font-size:12.0pt;,sans-serif;color:#0E101A"> Attendees will leave with a clear understanding of
applying SEO best practices to technical documentation.</span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:12.0pt;,sans-serif;color:#0E101A">Actionable
Strategies:</span></b><span style="font-size:12.0pt;,sans-serif;color:#0E101A"> The session will equip them with strategies that can be
implemented immediately, allowing them to see real search rankings and traffic
results.</span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:12.0pt;,sans-serif;color:#0E101A">Enhanced
Skills:</span></b><span style="font-size:12.0pt;,sans-serif;color:#0E101A"> Technical writers will develop new skills in content
structuring, while strategists and marketers will gain insights into leveraging
snippets as part of a comprehensive SEO plan.</span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:12.0pt;,sans-serif;color:#0E101A">Who
Would Benefit LEAST</span></b><span style="font-size:12.0pt;,sans-serif;color:#0E101A">:</span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif;color:#0E101A">1.
Audience with No Involvement in Content Creation or SEO: For example,
professionals in operational or administrative roles.</span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif;color:#0E101A">2.
Experienced SEO Experts: These individuals may already be well-versed in the
techniques.</span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:12.0pt;,sans-serif;color:#0E101A">Who
Would Find It Too Basic or Too Advanced:</span></b><span style="font-size:12.0pt;,sans-serif;color:#0E101A"></span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt;,sans-serif;color:#0E101A">Too
Basic: Experienced SEO professionals who already specialize in advanced snippet
strategies. </span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:12.0pt;,sans-serif;color:#0E101A">Too
Advanced:</span></b><span style="font-size:12.0pt;,sans-serif;color:#0E101A"> Complete beginners to both technical writing and SEO. </span></p> | Archana Tiwary | Kusuma Bhat | tiwaryarchana@gmail.com | 9886774774 | OpenText | Bangalore | <p><!--[if gte mso 9]>-->
<!--[if gte mso 9]>-->
Normal
0
false
false
false
EN-US
X-NONE
X-NONE
<!--[if gte mso 9]>-->
<!--[if gte mso 10]>-->/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin-top:0in;
mso-para-margin-right:0in;
mso-para-margin-bottom:8.0pt;
mso-para-margin-left:0in;
line-height:107%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Aptos",sans-serif;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-font-kerning:1.0pt;
mso-ligatures:standardcontextual;}<b>Archana Tiwary:</b> I am a Technical Writing Manager at
OpenText (formerly Micro Focus). I have been with the company for the last 13
years working in the Access Management domain.<br>
For the past 19 years, I have been writing, rewriting, and
enhancing technical content.<br>
I am an avid reader. I am also an enthusiastic student of Carnatic Music and
Violin.</p><p class="MsoNormal"><span class="ui-provider"><b>Kusuma Bhat:</b> I am a Lead
Technical Writer at OpenText and handle CyberSecurity Product Documentation.
Earlier, I worked for Cisco, Intellicus, and Altisource Technologies. I started
my career as a technical writer with Ocwen Financial Corporation (currently
known as Altisource). I worked there on the entire suite of documentation and
process documentation. </span></p><p class="MsoNormal"><span class="ui-provider">I love traveling and driving to
explore destinations in India. Besides, I am deeply involved in a lot of social
cause activities such as volunteering programs in Youth for Seva and Lake
cleaning. I am a voluntary member of Nimhan's counseling unit and Aptha Salaha
Kendra offering counseling to needy patients.</span></p> | No | <p><!--[if gte mso 9]>-->
<!--[if gte mso 9]>-->
Normal
0
false
false
false
EN-US
X-NONE
X-NONE
<!--[if gte mso 9]>-->
<!--[if gte mso 10]>-->/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin-top:0in;
mso-para-margin-right:0in;
mso-para-margin-bottom:8.0pt;
mso-para-margin-left:0in;
line-height:107%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Aptos",sans-serif;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-font-kerning:1.0pt;
mso-ligatures:standardcontextual;}
table.MsoTableGrid
{mso-style-name:"Table Grid";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-priority:39;
mso-style-unhide:no;
border:solid windowtext 1.0pt;
mso-border-alt:solid windowtext .5pt;
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-border-insideh:.5pt solid windowtext;
mso-border-insidev:.5pt solid windowtext;
mso-para-margin:0in;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Aptos",sans-serif;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-font-kerning:1.0pt;
mso-ligatures:standardcontextual;}<br></p><table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" width="99%" style="width:99.9%;border-collapse:collapse;border:none">
<tbody><tr>
<td width="25%" valign="top" style="width:25.0%;border:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b>Session Title<span class="ui-provider"></span></b></p>
</td>
<td width="25%" valign="top" style="width:25.0%;border:solid windowtext 1.0pt;border-left:none;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b>Type<span class="ui-provider"></span></b></p>
</td>
<td width="25%" valign="top" style="width:25.0%;border:solid windowtext 1.0pt;border-left:none;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b>Conference
Name<span class="ui-provider"></span></b></p>
</td>
<td width="25%" valign="top" style="width:25.0%;border:solid windowtext 1.0pt;border-left:none;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b>Date<span class="ui-provider"></span></b></p>
</td>
</tr>
<tr>
<td width="25%" valign="top" style="width:25.0%;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">Success
Mantras for Being an Effective Information Developer in Agile</p>
</td>
<td width="25%" valign="top" style="width:25.0%;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">In-person</p>
</td>
<td width="25%" valign="top" style="width:25.0%;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">STC India -
18th Annual Conference</p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"> </p>
</td>
<td width="25%" valign="top" style="width:25.0%;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">7 December
2016</p>
</td>
</tr>
<tr>
<td width="25%" valign="top" style="width:25.0%;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="color:#0E101A">Using Google Analytics to Unlock Valuable Insights and
Boost Documentation Efficiency </span></p>
</td>
<td width="25%" valign="top" style="width:25.0%;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">In-person</p>
</td>
<td width="25%" valign="top" style="width:25.0%;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">ITCI
Bengaluru Conference </p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"> </p>
</td>
<td width="25%" valign="top" style="width:25.0%;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">22 April 2023</p>
</td>
</tr>
<tr>
<td width="25%" valign="top" style="width:25.0%;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">Changing Face
of Documentation</p>
</td>
<td width="25%" valign="top" style="width:25.0%;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">Webinar/Panel
Discussion</p>
</td>
<td width="25%" valign="top" style="width:25.0%;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">Razorpay
TalkX </p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"> </p>
</td>
<td width="25%" valign="top" style="width:25.0%;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">20 October
2023</p>
</td>
</tr>
</tbody></table><p><br></p> | <p><!--[if gte mso 9]>-->
<!--[if gte mso 9]>-->
Normal
0
false
false
false
EN-US
X-NONE
X-NONE
<!--[if gte mso 9]>-->
18<sup>th</sup> STC India Annual Conference:
<a href="https://www.youtube.com/watch?v=0ZTtC6kBEmo&list=PLgpbY6pJkbcU5cZKuzLUshxx4yINQKArd&index=29&pp=iAQB">https://www.youtube.com/watch?v=0ZTtC6kBEmo&list=PLgpbY6pJkbcU5cZKuzLUshxx4yINQKArd&index=29&pp=iAQB</a><span><span><span> </span></span></span></p><p>Razorpay Webinar: <a href="https://www.youtube.com/watch?v=_FcyIdo8QLQ&pp=ygUPcmF6b3JwYXkgdGFsa3gg">https://www.youtube.com/watch?v=_FcyIdo8QLQ&pp=ygUPcmF6b3JwYXkgdGFsa3gg</a></p><p><br></p> | No |
| 18 | | Content Creation,Tools and Technology,Automation,Emerging Trends | Content creation, AI, Content journey, Automation, Content Creation, DDLC | Accelerate content creation by using AI | <span style="font-family: Arial, sans-serif;font-size: 11pt">In the ever evolving landscape of software development, content creation plays a pivotal role in communicating project objectives, processes, and outcomes. From initial ideation to deployment and beyond, well-crafted content ensures that both internal and external stakeholders are aligned and informed. This session enumerates a strategic approach to content creation throughout the software project's lifecycle, highlighting how AI can accelerate this process and address potential plagiarism issues. Although responsible AI is a sociotechnical concept we will explore ways to enhance content creation while safeguarding intellectual property by using AI.</span><p><span id="docs-internal-guid-9e22185f-7fff-083c-faf2-e00081f8f1d8"></span></p> | <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">I have been involved in the content creation process for more than a decade and I believe content creation is the base for modern digital strategies that drive digital engagement, </span><span style="font-family: Arial, sans-serif;font-size: 11pt">organizational growth and success across various platforms and verticals. The advent of AI made me think if we could utilize its full potential to speed up the time consuming content creation process without compromising on ethical principles and guidelines. That’s the motivation behind this Peekin 15 mins Mid length session offering deeper insights of my findings.</span></p> | <span style="font-family: Arial, sans-serif;font-size: 11pt">I am planning to have this as a 15 minutes session in which I will engage and enlighten the audience by presenting my ideas and findings. It will be an interactive session wherein I plan to make it relevant and effective for diverse participants. My session throws light on the automated content creation process by harnessing the power of robust AI tools without affecting the integrity and originality of the content.</span><p><span id="docs-internal-guid-06f8a8c0-7fff-d920-2630-0faee6e728a6"></span></p> | <p><span id="docs-internal-guid-ac679b07-7fff-fdf8-2794-39325bd5ed9e"></span></p><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Increase customer engagement (measurable) by providing the content that customers want in context that they prefer</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Speed up the content creation process by leveraging AI</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Identify associated risks with implementing robust AI tools for content creation</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Ways to overcome the limitations of AI by following ethical principles and guidelines</span></p></li></ul> | Senior Career,Mid-Career,StudentIntern | Advanced,Intermediate | <span style="font-family: Arial, sans-serif;font-size: 11pt">Content developers, strategists and information architects are the most benefited from attending my session. My session highlights the importance of creating high quality content for businesses and individuals to communicate their values, mission, and personality to their audience thereby helping to increase their brand value, customer loyalty and engagement, improving visibility and thereby accounting for continued success. Personas who don’t create or consume content are the least benefited from my session.</span><p><span id="docs-internal-guid-ee9786b9-7fff-1c43-6ff1-46e974eac430"></span></p> | Chandralekha Balachandran | | cbalacha@redhat.com | 09160014282 | Red Hat | Hyderabad | <p><span id="docs-internal-guid-e1662052-7fff-ec48-b0c5-afcb18889eaf"></span></p><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Seasoned technical writer with 15+ years of experience in creating clear, accurate, and concise technical product documents, product videos and various other technical literature and briefs.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">A passionate technologist with keen interest in innovation.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">A voracious reader and a prolific writer. </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">An open source enthusiast who strongly believes and promotes open source culture and philosophy. </span></p></li></ul> | Yes | <p><span id="docs-internal-guid-8a444ddd-7fff-1f99-881f-3543f44b7c30"></span></p><div><span id="docs-internal-guid-3482d343-7fff-5a66-de6b-b734d16e0582"><ul style="padding-inline-start: 48px"><li dir="ltr" style="list-style-type: disc;font-size: 11pt;font-family: Arial, sans-serif"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size: 11pt">What is Vale and why do we need it? - 30 mins session for Red Hat knowledge sharing session on 25 April 2022</span></p></li><li dir="ltr" style="list-style-type: disc;font-size: 11pt;font-family: Arial, sans-serif"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size: 11pt">Usability studies course for Brno University - 30 minutes session for Red Hat Virtual Face2face on 29th August 2023</span></p></li><li dir="ltr" style="list-style-type: disc;font-size: 11pt;font-family: Arial, sans-serif"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size: 11pt">GitDocOps - a push or pull - 45 minutes session for Technical Writers Tribe Webinar on Nov 4 2023</span></p></li><li dir="ltr" style="list-style-type: disc;font-size: 11pt;font-family: Arial, sans-serif"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size: 11pt">Impact of AI in Code documentation - 30 mins session for Red Hat TechTonic 2024 on 15 Apr 2024</span></p></li></ul></span></div> | <p>https://www.linkedin.com/in/chandralekha-b-96095910/<br></p> | No |
| 19 | | Content Creation | Conceptual Videos, Technical Communication, User Experience, Concepts, Storytelling, User-Centric Content, Product Value, Customer Stories, Upskilling, Visual communication, Narrative Techniques, Business process, Online Help, Effective Communication, Visual learner, Complex concepts, Explainer, Script, Collaboration, Enterprise, Real life examples. | One Video, Infinite Value: Elevating Learning Experience with Conceptual Videos | <p class="MsoNormal">(30 minutes)<br>
In technical communication, videos often take the form of screencasts or
demos—essential for showing users how to complete tasks. But there’s more we
can do with videos. This session explores the potential of conceptual videos in
online help, which explain key business processes and complex concepts while
highlighting the product's value in the the user’s work. Importantly, this is
not about the tools needed to create these videos.</p><p class="MsoNormal">Instead, we’ll focus on how to create videos that connect
with the user’s role, address their business needs, and show why the users need
to do a task. We’ll discuss what makes these videos effective, such as using
real-life relatable examples, and aligning the content with business goals.</p><p class="MsoNormal">A great conceptual video relies on clear visuals and
thoughtful narration to make complex ideas easy to understand. Creating these
videos isn’t just about writing—it requires collaboration with experts in
product knowledge, writing, design, and storytelling.</p><p class="MsoNormal">We will go beyond the notion that conceptual videos are for
marketing and explore the infinite value they add to the learning experience.</p><p class="MsoNormal">By the end of the session, attendees will understand the
importance of conceptual videos, how to work with others to create them, and
how to produce content that both informs and inspires—without focusing on the
tools used to make them.</p> | <p class="MsoNormal" style="margin-left:.5in"><b>Bridging the Knowledge Gap: </b>Traditional screencasts and demos often focus
on "how-to" aspects, but we recognized a gap in helping users
understand the "why" behind the product. Conceptual videos were
developed to bridge this gap.<b style="font-size: 16px"> </b></p><p class="MsoNormal" style="margin-left:.5in"><b>Enhancing User Engagement: </b>Conceptual
videos provide an opportunity to tell stories and present scenarios that lead
to stronger user engagement.<b style="font-size: 16px"> </b></p><p class="MsoNormal" style="margin-left:.5in"><b>Adapting to Diverse Learning
Styles: </b>Understanding that users have different learning preferences, we
were motivated to create content that caters to both visual and auditory
learners. Conceptual videos combine visuals and narration to make information
more accessible and memorable.<b style="font-size: 16px"> </b></p><p class="MsoNormal" style="margin-left:.5in"><b>Responding to User Feedback: </b>Feedback
from users indicated a desire for more content that explained the bigger
picture and not just step-by-step instructions.<b style="font-size: 16px"> </b></p><p></p><p class="MsoNormal" style="margin-left:.5in"><b>Incorporating Real Stories: </b>The
power of storytelling motivated us to create conceptual videos that incorporate
real life examples. These videos help users relate to the content and
understanding how the product can benefit them.</p> | <p class="MsoNormal">The journey toward creating impactful conceptual videos
began with extensive direct feedback from multiple onsite events, where
customers expressed a clear need for more visual explanations of complex
concepts. By actively monitoring user forums and gathering insights from
internal stakeholders, sales, and support teams, we consistently heard a demand
for more videos that not only demonstrate but also explain the bigger picture
and incorporate real-life examples.</p><p class="MsoNormal">Initially, our focus was on producing demo videos and
incorporating basic graphics to enhance the user experience. However, as we
matured in our approach, it became clear that there was an opportunity to
create more sophisticated content. We gradually upskilled our team, while
continuing with instructional videos we also started developing conceptual
videos that offer more insights into how products solve business problems.</p><p class="MsoNormal">After years of experimentation, we established a process
starting from the initial idea to the final video. This process includes
crafting a detailed script, creating a storyboard, and conducting multiple
rounds of reviews to ensure quality. It’s a collaborative effort that brings
together writers, subject matter experts (SMEs), editors, and graphic
specialists, resulting in videos that are both informative and engaging.</p> | <p class="MsoNormal"><b>Rethinking Video Content:</b> Understand the
importance of moving beyond demo videos to create conceptual videos that
explain the "why" behind the product, offering deeper insights into
its value and relevance to users.</p><p class="MsoNormal"><b>Building Awareness:</b> Increase your awareness of
how conceptual videos are not just for marketing and these videos can help
users see the bigger picture.</p><p class="MsoNormal"><b>Power of Realistic Examples: </b>Learn the
importance of realistic examples in your videos that can make complex concepts
more relatable and easier to understand.</p><p class="MsoNormal"><b>Importance of Strong Visuals:</b> Recognize the
importance of visuals in enhancing comprehension and learn how to create
visually appealing videos make complex ideas accessible without showing the
user interface.</p><p></p><p class="MsoNormal"><b>Collaborative Content Creation: </b>Gain insights
into the collaborative process required to produce high-quality conceptual
videos, involving experts from various fields to ensure the content is
accurate, engaging, and user focused.</p> | Early Career,Mid-Career,Senior Career | Beginner,Intermediate,Advanced | <p class="MsoNormal">Attendees will learn to strategize to create conceptual
videos that effectively communicate complex ideas and showcase bigger picture,
focusing on how the user's task fit in the business process.</p><p class="MsoNormal">The session will provide insights into aligning video content with user roles
and business goals, enhancing clarity and relevance. Participants will gain
practical tips for collaboration with experts in business analysis, design, and
storytelling, enabling them to produce videos that resonate with users.</p><p class="MsoNormal">By focusing on user-centric content and storytelling, attendees will be
inspired to create videos that inform and engage, without needing to focus on
the tools used to create them.</p><p class="MsoNormal"><b>Who Can Benefit:</b></p><ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><b>Technical
Communicators:</b> Writers and content creators looking to enhance
their online help materials with more engaging and informative videos.</li>
<li class="MsoNormal"><b>Instructional
Designers:</b> Professionals interested in creating videos that go
beyond basic tutorials to explain complex concepts from a business
perspective.</li>
<li class="MsoNormal"><b>Team
Managers:</b> Those who want to see how conceptual videos improve
user's learning experience. </li>
<li class="MsoNormal"><b>Video
Content Strategists:</b> Individuals responsible for developing
videos that align with user needs and can be consumed by other groups
such as training or sales.</li>
</ul><p class="MsoNormal"><b>Who May Not Benefit:</b></p><ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><b>Tool-Centric
Professionals:</b> Those primarily seeking information on the
technical tools and software required to create videos.</li><li class="MsoNormal"><b>Marketing
Teams:</b> Individuals looking for strategies to create marketing
explainer videos, as this session focuses on instructional content rather
than promotional material.</li><li class="MsoNormal"><b>Entry-Level
Content Creators:</b> Those who are just starting and need basic
guidance on video production, as this session assumes some familiarity
with content creation and focuses on advanced strategies.</li>
</ul> | Nirupama Singh | | nirupama.singh@siemens.com | 9370473271 | Siemens (DISW) | Pune | <p class="MsoNormal">With a strong foundation in Economics and a passion for the
arts, I graduated in 1997 as a university rank holder in Statistics. My
interest in creative expression led to a Bachelor of Fine Arts (BFA) in
Painting, with a focus on watercolor, earning recognition in interstate
competitions.</p><p class="MsoNormal">In 2003, I transitioned into the world of multimedia,
starting as a wedding album designer, and over the past 20 years, I've evolved
as a visual designer. For the first 6 years, I gained extensive experience in
various fields, including e-learning, graphic design, web design, corporate
communication, motion design, animation, and video development. For the past 14
years my career has evolved as a multimedia specialist in the field of
technical communication, working with Siemens.</p><p class="MsoNormal">After getting married, I moved to Pune in 2007 where I
continued to expand my career while raising my two beautiful daughters.</p><p class="MsoNormal">I am deeply passionate about design, enhancing learning experience, and employing people-oriented methodologies. Though I sometimes
tend to overthink, I approach challenges as a problem solver and visual
learner. I believe my annoying imperfections are what make me unique.</p> | No | <p><span style="font-size: 16px">As a first-time presenter and someone who has never presented outside my organization, I am eager to share the unique insights and experiences I've gained through years of hands-on work in creating conceptual videos. My journey, from learning the ropes to helping in establishing a process and guidelines, offers a practical approach that I believe will resonate with others looking to explore new ways of engaging their users.</span><br></p> | <p class="MsoNormal"><a href="http://www.linkedin.com/in/nirupama-singh-45b32124">www.linkedin.com/in/nirupama-singh-45b32124</a></p><p class="MsoNormal">I would have liked to share my work but all of it is
behind licenses and not available to access.</p> | No |
| 20 | | Content Creation | Customer-centric, unified approach, collaboration, unified goal, empathy | Bridging the gap between different functions through Product Documentation for customer success | <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="vertical-align: baseline">Technical writers are not a cog in the machine but the linchpin of the wheel of a product team. </span></p><p><b>Myth</b>: The only value technical writers provide is in translating technical terms to plain language </p><p><b>Fact</b>: Technical writers hold the key to shaping user experience throughout software development lifecycle</p><p>Documentarians can help foster a healthy collaboration among developers, quality engineers, and customer facing teams by being the customer advocate. Each engineering function understands a customer requirement from their point of expertise. Technical writers can consolidate these requirements to create a clear and comprehensive user journey.<br></p><p>In this talk we demonstrate how one team, composed of diverse stakeholders, works towards one common goal: customer success. Customer success is the key to sustainable growth and product adoption.<br></p> | <p><span id="docs-internal-guid-ef5949b6-7fff-ef54-2756-6dc451b97d3f"><span style="font-size: 11pt;font-family: Arial, sans-serif;font-weight: 700">One Team, One Goal: Driving Customer Success</span></span><br></p> | <p dir="ltr" style="line-height: 1.8;margin: 4pt -11pt 23pt 11px"><span style="font-size:10pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">We use the following approach:</span></p><ul><li style="line-height: 1.8;margin: 4pt -11pt 23pt"><span style="font-family: Arial, sans-serif;font-size: 10pt">Interview - Interactions with customer-facing teams such as Support Engineers, TAMS, and Solution Architect, Product Marketing, and by attending customer calls whenever possible.</span></li><li style="line-height: 1.8;margin: 4pt -11pt 23pt">Surveys - reviewing customer feedback, analyzing customer cases</li><li style="line-height: 1.8;margin: 4pt -11pt 23pt">Result - collecting feedback on the implemented changes by reviewing page views or reviewing its impact from the customer-facing teams</li></ul> | <p><span id="docs-internal-guid-0f34d778-7fff-663e-fbc8-babc2dff1a61"><span style="font-size: 10pt;font-family: Arial, sans-serif">Best practices for collaborating with diverse stakeholders to ensure that all teams are on the same page regarding product features, updates, and troubleshooting.</span></span><br></p> | StudentIntern,Early Career,Mid-Career | Beginner | <p><span id="docs-internal-guid-6fc8c5c2-7fff-da59-9cec-f7f48c4997ec"><span style="font-size: 10pt;font-family: Arial, sans-serif">Technical writers, Program Managers, Program Owners, Developers, Quality Engineers, Customer-facing teams will benefit from attending the session. It will help them to understand the importance of having a common goal as a team to drive customer success.</span></span><br></p> | Apurva Bhide | Ashwin Mehendale | abhide@redhat.com | '+91-8888374288 | Red Hat | Pune | <p dir="ltr" style="line-height: 1.8;margin: 4pt -11pt 0pt 11px;padding: 0pt 0pt 23pt"><span style="font-size: 10.5pt;font-family: Arial, sans-serif;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline"><b>Presenter 1 : Apurva Bhide</b></span><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> - </span><span style="font-family: Arial, sans-serif;font-size: 10.5pt">I graduated from Pune University, where I earned my Bachelor’s in Engineering degree, specializing in Information Technology. My professional journey began at Red Hat as a Technical Writer intern, and today, I proudly work as a Senior Technical Writer, leading the documentation efforts for my team. I am a Red Hat Certified Engineer (RHCE) with 7 years of experience in the technical writing field.</span></p><p dir="ltr" style="line-height: 1.8;margin: 0pt -11pt 0pt 11px"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Over the years, I’ve had the privilege to present at numerous events, including Red Hat’s QEcamp in Bangalore and virtually across Red Hat, the Summit at Sites APAC level, various “Lunch and Learn” sessions, and DevConf US. Outside of Red Hat, I was honored to speak in the TWT conference and a lightning talk at the WTD Australia conference. When I’m not working, you’ll find me capturing moments with my camera, exploring new cuisine, or enjoying hockey matches while remembering my days as a hockey player. </span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">LinkedIn profile - </span><a href="https://www.linkedin.com/in/apurva-bhide-742a3a85" style="text-decoration:none"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline">https://www.linkedin.com/in/apurva-bhide-742a3a85</span></a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">.</span></p><p dir="ltr" style="line-height: 1.8;margin: 0pt -11pt 0pt 11px"><span style="font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline"><b>Presenter 2: Ashwin Mehendale</b></span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> - </span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">I hold an MSc degree in Computer Applications from Symbiosis International University (SIU). I’ve been a technical writer with Red Hat for just over six years. My contributions have primarily been in middleware. </span></p><p dir="ltr" style="line-height: 1.8;margin: 0pt -11pt 0pt 11px"><span style="font-size: 11pt;font-family: Arial, sans-serif">I am a Red Hat Certified System Administrator (RHCSA). I am passionate about technical writing in general and Docs as Code in particular. I also like to dabble in coding from time to time. I also love to go on long cycle rides. Linkedin profile - </span><a href="https://www.linkedin.com/in/ashwin-mehendale-93a41a263/" style="font-size: 16px"><span style="font-size: 11pt;font-family: Arial, sans-serif">https://www.linkedin.com/in/ashwin-mehendale-93a41a263/</span></a></p> | No | <p><span id="docs-internal-guid-897af66e-7fff-989b-1d27-46ea6810923b"></span></p><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Ashwin and I presented in the TWT conference on the topic “Vaccinate your docs against bugs”. </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Ashwin presented in QECamp, organized by Red Hat on the topic “Guided automated verification of procedures” .</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">I have presented in DevConf.US, organized by Red Hat on the topic “Integrating DEI values into business strategies and driving values”. Also presented the same topic in the Fedora Diversity of Week. </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">I was part of a lightning talk in WTD Australia on the topic “Keep your content alive”.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">I have presented in QECamp, organized by Red Hat on topics - “</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Best practices while testing product documentation</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">” and “</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Syntax testing and preview generation in Git</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">”.</span></p></li></ul> | <span id="docs-internal-guid-60f6748e-7fff-5f44-1f64-d10857fb1c4c"><ul><li style="line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt"><span style="font-size: 11pt;font-family: Arial, sans-serif">Vaccinate your docs against bugs in the TWT conference </span><a href="https://techwriterstribe.com/twt-pune-4conf/"><span style="font-size: 11pt;font-family: Arial, sans-serif">https://techwriterstribe.com/twt-pune-4conf/</span></a><span style="font-size: 11pt;font-family: Arial, sans-serif"> </span></li><li style="line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt"><span style="font-family: Arial, sans-serif;font-size: 11pt">Lightning talk at WTD Australia on the topic Keep your content alive - </span><a href="https://www.youtube.com/watch?v=Elq1X1feu-0" style="font-size: 14px"><span style="font-size: 11pt;font-family: Arial, sans-serif">https://www.youtube.com/watch?v=Elq1X1feu-0</span></a></li><li style="line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt"><span style="font-size: 11pt;font-family: Arial, sans-serif">Integrating DEI values into business strategies and driving values in DevConf Boston - </span><a href="https://pretalx.com/devconf-us-2024/talk/WGZPBV/" style="font-size: 16px"><span style="font-size: 11pt;font-family: Arial, sans-serif">https://pretalx.com/devconf-us-2024/talk/WGZPBV/</span></a><span style="font-size: 11pt;font-family: Arial, sans-serif">. For Fedora Diversity of Week - </span><a href="https://cfp.fedoraproject.org/fwd-2024/talk/JY7SXB/" style="font-size: 16px"><span style="font-size: 11pt;font-family: Arial, sans-serif">https://cfp.fedoraproject.org/fwd-2024/talk/JY7SXB/</span></a><span style="font-size: 11pt;font-family: Arial, sans-serif"> </span></li></ul></span> | No |
| 21 | | Emerging Trends | Design Thinking, personalized healthcare | Physician, heal thyself with AI for personalized healthcare | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif">Today, many across healthcare view AI as a potential time saver to ease physicians’ burden and provide more personalized patient care. This makes perfect sense, given that the healthcare industry overall possesses characteristics that could benefit from AI’s inherent ability to quickly process and produce human-like responses: highly regulated, massive volumes of structured and unstructured data, the need for accuracy and speed, and a wide array of interested stakeholders (not to mention that people’s health outcomes are at stake).</p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif">You will see an interplay of Design Thinking and AI where you will see how AI tools can help physicians invest more in personalized healthcare.</p> | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><b>Diagnosis and Decision-Making</b></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif">Digital retailers provide personalized recommendations based on user’s past purchases and shopping preferences, based partly on AI algorithms that work in the background. There are similarities with AI’s potential in healthcare, as AI can process high volumes of data points based on a patient’s medical reports, which is a daunting prospect for humans to take on alone.</p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"> <span style="font-size: 12pt">Based on data, AI unveils </span><a href="https://www.youtube.com/watch?v=SCJnwT-h7Aw" target="_blank" style="font-size: 12pt">patterns</a><span style="font-size: 12pt"> that help physicians diagnose and make the best decisions for patients. However, </span><a href="https://medicine.yale.edu/news-article/eliminating-racial-bias-in-health-care-ai-expert-panel-offers-guidelines/#:~:text=The%20biases%20arise%20from%20incorrect,while%20advancing%20health%20for%20others." target="_blank" style="font-size: 12pt">researchers</a><span style="font-size: 12pt"> warn of biases and errors in the AI-served data that can generate responses based on stereotypes and falsehoods. If AI algorithms used in healthcare are not representative of the communities they serve, the data produced may impact under-represented communities and the ones most in need of quality care. Health workers must ensure that AI algorithms are representative and that the proper data is sourced to provide accurate and fair outcomes.</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"> </p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><br><b style="font-size: 12pt">Keyboard Time</b></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6691444/#ref17" target="_blank">Some physicians</a> are already using AI for dictating notes, scheduling appointments, follow-ups, and digitization of medical records. Studies show that physicians who use AI for dictation and medical scribe services spend more with patients, allowing them to provide an elevated level of personalized care and consultation.</p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif">However, physicians cannot base their decision-making on transcriptions alone — human beings don’t communicate solely through words. A lot is communicated through facial expressions and gestures during physician-patient interactions that physicians can also record. Physicians, therefore, would need to make changes in transcripts following those interactions, when required, to capture the full condition of their patients in the proper context.</p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"> </p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><b>Enhancing Physician Usability</b></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif">Physicians are very busy people. AI-powered products can offer time-saving features and capabilities, but only if they are easy to use and intuitive. For example, some products help physicians prepare reports based on transcriptions, audio, and images quickly and efficiently, but physicians should know instantly where to click and generate reports.</p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif">It’s here that experiential designers come in. They design products not from their perspective but from that of users, ensuring that users will get the most out of their products and achieve their desired tasks. Experiential designers in healthcare follow a rigorous process from concept to design that itself can be aided by AI: </p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"> </p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><b>Understanding the problem</b></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif">Identifying the problem statement is the first step. Designers talk to business leaders and other stakeholders to gain insights into their priorities and pain points. They list several problem statements before finalizing one or two that an AI-powered product or feature can address. AI can aid designers in several ways:</p><ul type="disc" style="margin-bottom: 0cm;font-size: medium;margin-top: 0cm"><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif">Clarify the problem statement: Several AI tools help with brainstorming the problem area and give suggestions around the “How Might We Solve” statements.</li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif">Provide opportunity scores: By offering scores for opportunities in problem statements, they help designers finalize the problem statement so that it aligns with the desired goals. </li></ul><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"> </p> | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span lang="EN-US"> </span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span lang="EN-US">The presentation is part of an ongoing research. Design Thinking and narratives are at the center of the research. The research shows how</span><span lang="EN-US"> </span>AI can be a critical tool for physicians to save time by automating most of their day-to-day and mundane administrative tasks. Additionally, AI can assist in diagnoses and decision-making when used in the proper context and validation. Finally, AI can also serve experiential designers in creating engaging AI-products specifically for physicians and others in the healthcare ecosystem.</p> | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span lang="EN-US">As the presentation progressively unfolds the power of AI in healthcare, you will:</span></p><p class="MsoListParagraphCxSpFirst" style="margin: 0cm 0cm 0cm 38.6pt;font-size: 12pt;font-family: Calibri, sans-serif;text-indent: -18pt"><span lang="EN-US" style="font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span lang="EN-US">See how manual administrative tasks can be significantly reduced. It will give you ideas to apply them in your space.</span></p><p class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 0cm 38.6pt;font-size: 12pt;font-family: Calibri, sans-serif;text-indent: -18pt"><span lang="EN-US" style="font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span lang="EN-US">Hear how the confluence of AI and Design Thinking fastens the process towards personalized healthcare.</span></p> | StudentIntern,Early Career,Mid-Career,Senior Career,Executive | Intermediate,Beginner,Advanced | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span lang="EN-US">You will see the interplay of Design Thinking and AI throughout the presentation. While the presentation focuses on healthcare, you can apply the learnings to other spaces.</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span lang="EN-US"> </span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span lang="EN-US">The presenters experienced the Power of One as they saw this one idea turned into a research project. We will see the multiplier effect during the session where together we will learn, brainstorm, and get inspired to transform user experience in different spaces.</span></p> | Pankaja Digambar Kulabkar | Geetanjali Chauhan | pankaja_kulabkar@persistent.com | 09960173523 | Persistent Systems | Pune | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span lang="EN-US">First speaker: Dr. Pankaja Kulabkar is an award-winning storyteller. She was the Year 2023 District 125 Champion of Toastmasters International Speech Contest and the Year 2024 District 125 Champion of Toastmasters Table Topics Contest. She is the author of the book ‘Sideline to Center’. Professionally, her 16 years of Technical Writing journey has been most rewarding. Currently, she heads the Technical Writers team at Persistent Systems.</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span style="font-size: 16px">Second speaker: Geentanjali Chauhan is a passionate UX Designer, a gifted artist, and has prior experience of transforming airport experiences for users.</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span lang="EN-US"> </span></p> | Yes | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span lang="EN-US"> </span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span lang="EN-US">Dr. Pankaja Kulabkar has presented papers previously at STC conferences in India. She has also presented at several conferences abroad. In Toastmasters contests, she has been among the top three at the district level multiple times.</span></p> | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><span lang="EN-US">Dr. Pankaja Kulabkar’s 3 blogs are currently on the Persistent website:</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><a href="https://www.persistent.com/blogs/physician-heal-thyself-with-ai-for-personalized-healthcare/">Physician, Heal Thyself with AI for Personalized Healthcare</a><span lang="EN-US"></span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><a href="https://www.persistent.com/blogs/making-clinical-trials-user-centric-for-diverse-patients/" title="https://www.persistent.com/blogs/making-clinical-trials-user-centric-for-diverse-patients/">Making Clinical Trials User-centric for Diversity Patients</a><span lang="EN-US"> </span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Calibri, sans-serif"><a href="https://www.persistent.com/blogs/personalized-clinical-trial-experience/"><span lang="EN-US">Personalized Clinical Trial Experience</span></a><span lang="EN-US"></span></p> | Yes |
| 22 | | Emerging Trends | Invention disclosure; patent | From Instruction Manuals to Invention disclosures: The Journey of Information Developer | <p class="MsoNormal" style="line-height:107%">Previously, traditional information developers were involved in creating
user guides, online help, context-sensitive help, installation guides, etc.
Slowly the trend moved ahead by adding CLI guide, API guide, open-source
Markdown documentation sets, and so on to the list of artifacts developed by
information developers. </p><p class="MsoNormal" style="line-height:107%">As we step into an agile environment; writers often don on multiple
hats, primarily being information developers. With the advent of API documents,
white papers, web interactive writing, and technical communicators, the
“Information Developer” role today has graduated from merely writing “to do
instructions”.</p><p class="MsoNormal" style="line-height:107%">Writing patent applications (invention disclosures)– a relatively new
area explored and ventured into drafting patent applications. Mastering the art
of documenting white papers, invention disclosures, and similar artifacts can
help you stand out in the AI-driven market and open new avenues for yourself as
a writer.</p><p class="MsoNormal" style="line-height:107%">Further, as AI is advancing most of the manual tasks are automated and
making life easier for many as large content is available on the net, (credit
to ChatGPT, GenAI, Copilot, etc.) providing quick solutions faster than a snap
of a finger. In such a scenario, the role of drafting invention disclosure will
always be on the top as there is no historical content of the inventions until
the ideas are drafted and filed. </p><p class="MsoNormal" style="line-height:107%">One would wonder if invention papers were hard to write; indeed, they
are. Drafting patent applications has not been a traditional role of
information developers, they can contribute to, and support innovators through
the initial patent prep journey by drafting invention papers. </p><p><span style="font-size:11.0pt;line-height:107%;,sans-serif">A</span><span style="font-size:11.0pt;line-height:107%;,sans-serif"> l</span><span style="font-size:11.0pt;line-height:107%;,sans-serif">ot of great ideas that are being implemented as proof
of concepts, MVPs, or are built as products, fail to experience the patenting
journey due to various reasons. Most of the time, innovators don’t have the
bandwidth to draft their ideas and while sometimes innovators hesitate to
write. As scientists work on novel aspects that are not yet documented, writers
can play a vital role in drafting the applications.</span><br></p> | <p class="MsoNormal" style="line-height:107%">Lot of great ideas that are being implemented as a proof of concepts,
MVP or are built as products in various product development areas often go
unnoticed or unutilized by a larger audience as they are not well recorded.
While drafting context-sensitive help and whitepapers, I came across a few
novel aspects of the product that were being discussed at a very initial stage.
These ideas were not filed for patenting due to some of the following reasons:</p><p class="MsoListParagraphCxSpFirst" style="margin-bottom:0cm;text-indent:-18.0pt;line-height:107%"><!--[if !supportLists]--><span style="font-family:Symbol">·<span style="font-size: 7pt;line-height: normal">
</span></span><!--[endif]-->Scientists are overwhelmed with their research and don’t have time to
create records and prepare drafts.</p><p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0cm;text-indent:-18.0pt;line-height:107%"><!--[if !supportLists]--><span style="font-family:Symbol">·<span style="font-size: 7pt;line-height: normal">
</span></span><!--[endif]-->A few papers that were prepared were not clear, and concise and hence
didn’t pass through the initial patent examination.</p><p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0cm;text-indent:-18.0pt;line-height:107%"><!--[if !supportLists]--><span style="font-family:Symbol">·<span style="font-size: 7pt;line-height: normal">
</span></span><!--[endif]-->Few innovators are shy from drafting ideas as they feel they are not
great communicators.</p><p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0cm;text-indent:-18.0pt;line-height:107%"><!--[if !supportLists]--><span style="font-family:Symbol">·<span style="font-size: 7pt;line-height: normal">
</span></span><!--[endif]-->Novice innovators are not aware of the process of securing their ideas</p><p class="MsoListParagraphCxSpLast" style="margin-bottom:0cm;text-indent:-18.0pt;line-height:107%"><!--[if !supportLists]--><span style="font-family:Symbol">·<span style="font-size: 7pt;line-height: normal">
</span></span><!--[endif]-->Some innovators lost track of updating review comments and suggestions
provided by attorneys. As a result, they missed the deadline to close the
review comments on the provisional patent applications.</p><p class="MsoNormal" style="line-height:107%">I was new to the patenting process, but my inquisitive mind led me to
explore the process, and the communicator within me pushed me to meet the
attorney and understand the end-to-end process. I started with drafting the
best practice, FAQ and conducting a few training sessions on drafting the ideas
and taking them ahead for patenting. </p><p class="MsoNormal" style="line-height:107%">The next challenge was getting the innovators into meetings to create
awareness of how writers can help them achieve the goal. Here started my journey of drafting invention
disclosures. </p><p class="MsoNormal" style="line-height:107%">Early preparations before meeting the data scientists helped a lot.
Brainstorming sessions with the data scientists turned out to be fruitful as my
questions often made them go back, research from a new angle, and come back
with even greater results. </p><p><span style="font-size:11.0pt;line-height:107%;,sans-serif">As I received some
initial success in drafting a few applications, I noticed that I had begun to
drill down into searching novel aspects that were missed in initial discussions
(such as implementation/process/domain /algorithms/machine learning implementations/etc).
The UX Designer within me started suggesting the innovators consider unique
design aspects and use cases thereby adding value to the submissions.</span><br></p> | <p class="MsoNormal" style="margin-bottom:0cm">A patent application is a technology-oriented draft that follows legal
writing guidelines. For an idea to be patentable, an invention must be novel,
nonobvious, effectively described, and claimed by the patent applicant clearly
and concisely. </p><p class="MsoNormal" style="margin-bottom:0cm"><span style="font-size:12.0pt;line-height:107%;,serif"> </span><span style="font-size: 16px">Information developers with domain expertise can help the innovators in
thinking hard about covering novel aspects in the paper as a lot of questions
are asked during brainstorming sessions led by the information developers. This
often does help the innovator in gauging their preparedness for taking the
drafts into the patent filing.</span><span style="font-size: 16px"> </span></p><p class="MsoNormal" style="margin-bottom:0cm"><span style="font-size:12.0pt;line-height:107%;,serif"> </span><span style="font-size: 16px">Method followed:</span></p><p class="MsoNormal" style="margin-bottom:0cm">As an information developer, I took it as a challenge to wear different
thinking hats (author, reviewer, communicator, and coordinator, implementing
process and best practice, conducting audits, etc) and contributed to: </p><ul><li style="margin-bottom: 0cm">• <span style="font-size:12.0pt;line-height:107%;,serif">Connecting with the patent attorney
to have access </span>to the invention
disclosure templates, and understand the submission, and review process. </li><li style="margin-bottom: 0cm">• <span style="font-size:12.0pt;line-height:107%;,serif">Based on the discussions with the
attorney, preparing best practice and FAQ guidelines to educate novice
innovators.</span> </li><li style="margin-bottom: 0cm">• <span style="font-size:12.0pt;line-height:107%;,serif">Conduct brainstorming sessions with
the innovators to make them aware </span>of the patent filing journey and comfort them by supporting them in all
drafting activities related to the same and I could see that I won half the
battle here. </li><li style="margin-bottom: 0cm"><span style="font-size:12.0pt;line-height:107%;,serif">Bring awareness about patenting
within the groups.</span><span style=",sans-serif"> </span> </li><li style="margin-bottom: 0cm"><span style="font-size:12.0pt;line-height:107%;,serif">Draft the invention disclosure and </span>convert ideas into innovative papers. </li><li style="margin-bottom: 0cm"><span style="font-size:12.0pt;line-height:107%;,serif">Manage review cycles with the
inventors and attorney reviewers and record the review comments.</span><span style=",sans-serif"> </span> </li><li style="margin-bottom: 0cm"><span style="font-size:12.0pt;line-height:107%;,serif">Set up the process and facilitate operations</span><span style=",sans-serif"> </span> activities. </li><li style="margin-bottom: 0cm"><span style="font-size:12.0pt;line-height:107%;,serif">Consultation on areas that would
help with drafting the novelty of ideas. </span> </li><li style="margin-bottom: 0cm"><span style="font-size:12.0pt;line-height:107%;,serif">More the review comments/critics,
the idea got stronger to take ahead for patent filing.</span> </li><li style="margin-bottom: 0cm"><span style="font-size:12.0pt;line-height:107%;,serif">Building the storyline to enhance
the invention paper to be clear and concise.</span><span style=",sans-serif"> </span> </li><li style="margin-bottom: 0cm"><span style="font-size:12.0pt;line-height:107%;,serif">Lastly, coordinating with the
attorney and stakeholders to conduct patent harvesting sessions and best
practices.</span> </li><li style="margin-bottom: 0cm"><span style="font-family: Aptos, sans-serif;font-size: 11pt">Outcome: Involving
writers in drafting the patent applications, we noticed a rise in the number of
applications filed and selection ratio which indeed benefited securing the IPs.
The number of applications doubled the next year and the selection ratio also
went up.</span></li></ul> | <p class="MsoNormal">The evolution of technical writing from creating simple
instruction manuals to crafting detailed invention disclosures signifies a
broadening scope for information developers.</p><p class="MsoNormal">• Stepping
out of the known turf and exploring new turf will help you achieve niche
skills; you will stand apart from other writers with AI least impacting your
role. </p><p class="MsoNormal">• As a
technical writer, look at the same as an opportunity to add a feather to your
cap and contribute towards protecting the intellectual property. As quoted by
Graham Bell, “Before anything else, preparation is the key to success”. </p><p></p><p class="MsoNormal">• In
addition, it will contribute towards bringing innovative approaches in the
documentation fraternity and opening avenues for coming up with new ideas in
technical documentation and filing patents as innovators.</p> | Mid-Career | Intermediate | <p><span style="font-size:11.0pt;line-height:107%;,sans-serif">This
topic will help senior technical writers who have expertise in understanding
the products they document for. The writers who are associated with the product
development right from project initiation would be able to benefit as they
would be involved in initial product implementation & development discussions.
Writers can start thinking of coming up from the traditional documentation
methods and start coming up with innovative ways of presenting the data. </span><br></p> | Prema Kolhar | | premakolhar@gmail.com | 9890210671 | Calsoft Pvt Ltd | | <p style="line-height:normal;margin-top:0pt;margin-bottom:0pt;margin-left:0in;margin-right:0in;text-align:justify;direction:ltr"><span style="font-size: 16px">Prema is managing project delivery and leading the
Information Development and UX design portfolios. With 25 years of focused
experience, she has been building high-performance teams. </span><span style="font-family: Calibri;font-size: 11pt">An accomplished writer with proven
skills in researching, organizing, and producing documentation sets for
software and IT products in storage, virtualization, networking, AI-ML,
banking, and e-commerce domains. Managing project delivery and developing a
comprehensive project plan, including milestones, timelines, and resource
requirements. </span><span style="font-family: Calibri;font-size: 11pt">Rich experience using popular
authoring and publishing tools, designing and deploying templates and
stationery, and drafting innovation disclosures.</span></p> | No | <p>Securing IP workshop at Calsoft & Dell Tech in June 2023 and July 2024</p><p><br></p> | <p><a href="https://www.linkedin.com/in/prema-kolhar-11621117/">https://www.linkedin.com/in/prema-kolhar-11621117/</a><a href="https://www.linkedin.com/in/prema-kolhar-11621117/"></a></p><p>https://www.calsoftinc.com/blogs/from-instruction-manuals-to-innovation-papers-the-journey-of-information-developers.html<br></p><p><br></p><p><span style=", Helvetica, Arial, sans-serif;font-size: 14px"> Illustrator for the book on Agile Scrum: "Improving Practices for Business Gains"</span><br></p> | No |
| 23 | 09/03/2024 | Tools and Technology | Time tracking in Jira | Harnessing the Power of One: Streamlining Time Tracking and Reporting in Jira | <p>The abstract highlights the critical role of time tracking in development projects, emphasizing how a unified approach ("Power of One") can enhance project efficiency and service quality. It discusses how Jira's time tracking features, including advanced plugins, help teams manage tasks, workflows, and time effectively, ensuring alignment and productivity across projects, advanced plugins, help teams manage tasks, workflows, and time effectively, ensuring alignment and productivity across projects.</p><p><span style="font-size: 16px">Time tracking in Jira can help you to understand how long it takes for each task to get completed. You can easily manage your projects, workflows, time spent, and more. </span><br></p><p><br></p> | <p class="MsoNormal">Time tracking can be challenging, however, highlighting the
advantages for both individuals and the organization can be made easier by
using the Jira Time Tracking feature.</p><p class="MsoNormal">Participants will gain valuable insights into how Jira’s time-tracking
feature can be a powerful tool for enhancing project efficiency. The session
covers the following topics:</p><p class="MsoNormal"></p><ul style="margin-top:0cm" type="disc">
<li class="MsoNormal"><b>Project
and Task Management</b></li>
<li class="MsoNormal"><b>Performance
Analysis and Reporting</b></li>
<li class="MsoNormal"><b>Invoicing
and Visualizations</b></li>
<li class="MsoNormal"><b>Integration</b></li>
</ul><ul style="margin-top:0cm" type="disc">
</ul> | <p class="MsoNormal">The Jira's time tracking methodology can maximize your
project efficiency in the following ways:</p><p class="MsoNormal"></p><ul style="margin-top:0cm" type="disc">
<li class="MsoNormal">Set
up projects and workflows, enabling time tracking.</li>
<li class="MsoNormal">Estimate
and log time for each task to improve planning.</li>
<li class="MsoNormal">Analyze
logged time to boost team performance.</li>
<li class="MsoNormal">Generate
accurate invoices using tracked data.</li>
<li class="MsoNormal">Create
clear reports and visualizations to inform decisions.</li>
<li class="MsoNormal">Integrate
with tools like Excel for enhanced functionality.</li>
</ul><ul style="margin-top:0cm" type="disc">
</ul><ul style="margin-top:0cm" type="disc">
</ul> | <p class="MsoNormal"><b>Key Takeaways from the Jira Time Tracking Session:</b></p><p></p><ul style="margin-top:0cm" type="disc">
<li class="MsoNormal">Master
the art of project and task management with Jira’s time tracking features.</li>
<li class="MsoNormal">Enhance
team performance with accurate time logging and insightful analysis.</li>
<li class="MsoNormal">Streamline
reporting and decision-making with powerful integrations and
visualizations.</li>
<li class="MsoNormal">Leverage
Jira to boost efficiency and drive successful project outcomes.</li>
</ul> | Early Career,Mid-Career,Senior Career | Intermediate,Beginner | <p class="MsoNormal"><b>Audience Benefit </b></p><ul style="margin-top:0cm" type="disc">
<li class="MsoNormal">Benefits
project managers and team leads</li>
<li class="MsoNormal">Benefits
teams</li>
<li class="MsoNormal">Benefits
executives</li>
</ul><p class="MsoNormal"><b>How would they benefit?</b></p><p class="MsoNormal">Attendees will gain practical skills in using Jira’s time
tracking features to manage projects more efficiently, improve team performance
through accurate time logging, and streamline invoicing and reporting. They
will also learn how to leverage Jira's integrations and visualizations to make
data-driven decisions, ultimately boosting productivity and project success.</p><p class="MsoNormal"><b>Who would benefit LEAST from your session?</b></p><p class="MsoNormal">General users with limited interest in project management or
those who don't use Jira in their workflow might find the session less
relevant. If their focus isn't on optimizing project efficiency, the session’s
content may not align with their needs.</p><p class="MsoNormal"><b>Who would find it too basic or too advanced?</b></p><p></p><p class="MsoNormal">Experienced Jira users or project managers already
well-versed in time tracking features might find the session too basic.
Conversely, beginners unfamiliar with Jira or time tracking concepts might find
it too advanced if they lack foundational knowledge of the platform.</p><ul style="margin-top:0cm" type="disc">
</ul><p><b><span style="font-size:11.0pt;line-height:107%;,sans-serif"> </span></b></p> | Apoorva Srivastava | | apoorva.srivastava@nokia.com | 9559287710 | Nokia Networks | Bangalore | <p><strong>Introduction:</strong></p><p>Apoorva Srivastava is an accomplished technical writer with extensive experience in aircraft manual authoring, specializing in AMM and CMM, and adhering to S1000D standards. With a pivotal role in developing the Sukhoi 30 user manual for the Indian Air Force, Apoorva has demonstrated exceptional skill in creating precise and reliable documentation. Currently, Apoorva is focused on improving document accessibility and producing user videos for WaveSuite products, all while continuously innovating to streamline and enhance product and project activities.</p><p><strong>Abstract:</strong></p><p><strong><br></strong></p><p class="MsoNormal">In this session, Apoorva Srivastava will share insights from
their rich experience in technical writing, particularly in the field of Optical
Networks and REST API documentation. Drawing from their work on the Sukhoi 30
user manual and their expertise with tools like Arbortext Editor, Apoorva will
discuss best practices for ensuring document accuracy and accessibility.
Additionally, the session will explore innovative strategies for enhancing
project workflows and the creation of user-friendly content, including video
tutorials for complex products. Attendees will leave with practical techniques
for improving documentation processes and elevating the user experience.</p><p><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"></span></p> | No | <p class="MsoNormal"><b>Sessions:</b></p><p class="MsoListParagraphCxSpFirst" style="text-indent:-18.0pt"><!--[if !supportLists]-->1.<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Rules for Terminology and Word usage in
Technical Writing</p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-18.0pt"><!--[if !supportLists]-->2.<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]--><a href="https://www.youtube.com/watch?v=DHVbFfLvelc"><span style="color: windowtext">Arbortext Tips and Tricks</span></a></p><p class="MsoListParagraphCxSpLast" style="text-indent:-18.0pt"><!--[if !supportLists]-->3.<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->How to build OLH (Online Help)</p> | <p>NA</p> | Yes |
| 24 | 09/04/2024 | Content Creation | User assistance, agile, UX methodologies | The street smart approach to user assistance development | <font color="#172b4d" face="-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Oxygen, Ubuntu, Fira Sans, Droid Sans, Helvetica Neue, sans-serif"><ul><li>Explores how to develop a pragmatic and adaptive approach to user assistance development to meet the evolving needs and expectations of users</li><li>Illustrates how the interplay and integration of AI and design thinking with agile and lean UX methodologies can enhance the efficiency and effectiveness of user assistance development processes</li><li>Examines how embracing agility, user-centricity, and contextual intelligence is a sure fire way to help the target audience navigate the complexities of the digital landscape with confidence</li><li>Uses case studies, practical examples, and actionable insights, to demonstrate how to synthesize proactiveness, practical wisdom, flexibility, and responsiveness to deliver effective on-screen assistive text and non-embedded user assistance solutions</li></ul></font> | <p>This paper will help the audience to identify potential gaps in documentation, understand what is the most often asked questions, and proactively ensure a reduction in the incoming customer bugs. Audience will be able to integrate AI and design thinking to document in an agile environment.</p> | <p>Audience will feel confident in analyzing data, proactively and efficiently document user assistance solutions. They will be able to use design thinking principles while providing user assistance.</p> | <p>Audience will be able provide UI assistive text and non-embedded <span style="font-size: 16px">user assistance solutions leveraging existing data such as customer bugs and queries on forums. </span><span>Enhance the efficiency of user assistance development processes using agile and lean UX methodologies.</span></p> | Mid-Career | Intermediate | <p>Will provide case studies, practical examples, and insights into writing assistive text on the UI and non-embedded user assistance solutions <span style="font-size: 16px">which are proactive.</span><br></p> | Crescentia Kalpana D | | crescentia.david@oracle.com | 9849046035 | Oracle Pvt Ltd | Hyderabad | <p>I have 17 years of experience as a Technical Writer and an overall of 21 years of total work experience. I have worked in organizations with less than 20 writers and organizations with more than 300 writers. I have been responsible for end to end documentation of the entire product. I have worked most of my career in Agile environments. </p> | No | <p>Not yet.</p> | <p>This will be the first time I will be presenting this topic.</p> | No |
| 25 | 09/05/2024 | Content Creation,Tools and Technology,Automation | REST API Documentation, API, Swagger, Automation | The Power of One: Creating Unified, Automated REST API Documentation | <p><span style="font-size:12.0pt;line-height:115%;,sans-serif">In the digital age, the "Power of One"
isn't just about individual contribution; it's about creating unified solutions
that empower teams to work more efficiently. This session will explore the
automation of REST API documentation, focusing on how a single, well-structured
REST API guide can streamline workflows, enhance collaboration, and reduce
redundancy. Participants will learn how to automate the creation of
comprehensive API guides that include detailed API descriptions, examples, and
integrated workflows. By harnessing the "Power of One" cohesive
document, developers and teams can ensure consistency, accuracy, and ease of
use, ultimately driving productivity and innovation across projects.
Additionally, end users will benefit from clear, reliable, and up-to-date
documentation that simplifies integration and accelerates their development
processes.</span><br></p> | <p style="margin: 0cm"><span style=", sans-serif">Automating REST API documentation offers several compelling
motivations that can enhance both the development process and the end product.
Here are some key motivations:</span></p><p style="margin: 0cm 0cm 0cm 36pt;text-indent: -18pt"><span style=", sans-serif">1.</span><span><span style="font-size: 7pt;, sans-serif;border-width: 1pt;border-style: none;border-color: windowtext;padding: 0cm"> </span></span><b><span style=", sans-serif;border-width: 1pt;border-style: none;border-color: windowtext;padding: 0cm">Consistency</span></b><span style=", sans-serif">: Automation
ensures that documentation remains consistent with the actual API
implementation. This reduces discrepancies and errors that can occur with
manual updates.</span></p><p style="margin: 0cm 0cm 0cm 36pt;text-indent: -18pt"><span style=", sans-serif">2.</span><span><span style="font-size: 7pt;, sans-serif;border-width: 1pt;border-style: none;border-color: windowtext;padding: 0cm"> </span></span><b><span style=", sans-serif;border-width: 1pt;border-style: none;border-color: windowtext;padding: 0cm">Efficiency</span></b><span style=", sans-serif">: Automated
tools can generate and update documentation quickly, saving time and reducing
the manual effort involved in keeping documentation up-to-date.</span></p><p style="margin: 0cm 0cm 0cm 36pt;text-indent: -18pt"><span style=", sans-serif">3.</span><span><span style="font-size: 7pt;, sans-serif;border-width: 1pt;border-style: none;border-color: windowtext;padding: 0cm"> </span></span><b><span style=", sans-serif;border-width: 1pt;border-style: none;border-color: windowtext;padding: 0cm">Accuracy</span></b><span style=", sans-serif">: By
generating documentation directly from the code or API definitions, automation
minimises human errors and ensures that the documentation reflects the current
state of the API.</span></p><p style="margin: 0cm 0cm 0cm 36pt;text-indent: -18pt"><span style=", sans-serif">4.</span><span><span style="font-size: 7pt;, sans-serif;border-width: 1pt;border-style: none;border-color: windowtext;padding: 0cm"> </span></span><b><span style=", sans-serif;border-width: 1pt;border-style: none;border-color: windowtext;padding: 0cm">Up-to-date Information</span></b><span style=", sans-serif">: Automated
processes can ensure that documentation is always current, reflecting the
latest changes and additions to the API without delays.</span></p><p style="margin: 0cm 0cm 0cm 36pt;text-indent: -18pt"><span style=", sans-serif">5.</span><span><span style="font-size: 7pt;, sans-serif;border-width: 1pt;border-style: none;border-color: windowtext;padding: 0cm"> </span></span><b><span style=", sans-serif;border-width: 1pt;border-style: none;border-color: windowtext;padding: 0cm">Improved Collaboration</span></b><span style=", sans-serif">: Automated
documentation tools can indeed face issues that necessitate collaboration with
Research and Development (R&D) teams.</span></p><p style="margin: 0cm 0cm 0cm 36pt;text-indent: -18pt"><span style=", sans-serif">6.</span><span><span style="font-size: 7pt;, sans-serif;border-width: 1pt;border-style: none;border-color: windowtext;padding: 0cm"> </span></span><b><span style=", sans-serif;border-width: 1pt;border-style: none;border-color: windowtext;padding: 0cm">Enhanced Customer Experience</span></b><span style=", sans-serif">: Up-to-date
and accurate documentation improves the experience of the users using the API,
making it easier for them to understand and integrate with the application.</span></p> | <p><span style=",sans-serif">The methodology
in automating the Rest API Documentation involves:<br>
<b>Monitoring and Maintenance</b></span></p><p><span style=",sans-serif">· <b>Monitor
Changes</b>: Keep track of API changes and ensure that the automated
documentation process captures these updates.</span></p><p><span style=",sans-serif">· <b>Feedback
Loop</b>: Collect feedback from users and developers to identify areas for
improvement in the documentation or automation process.</span></p><p><b><span style=",sans-serif">Documentation
Updates</span></b></p><p><span style=",sans-serif">· Scheduled
integration of scripts: Implement regular updates to the documentation as part
of the development cycle.</span></p><p><span style=",sans-serif">· Ad-hoc
Updates: Configure the system to allow for immediate updates if critical
changes occur.</span></p><p><span style=",sans-serif">API
documentation at Nokia has evolved from Agile to a continuous delivery mode.
API documents are always release-ready because of the daily/weekly integration
of the API documents on Nokia products. In the continuous delivery model, the
API documentation from the developer is converted to swagger documentation and
these documents are lodged on the products of Nokia. It has a large set of
APIs, making it a point for the user to use it as it is difficult to understand
which API to use for the execution of a certain scenario. Therefore, with the
help of detailed workflows for every functionality in the PDF and HTML file
formats, enhances user experience.</span></p><p><span style=",sans-serif">By integrating
automated REST API documentation into the development workflow, users can
ensure that their documentation is always up-to-date, accurate, and aligned
with the latest code changes. This methodology, grounded in the “Power of One”
philosophy, will lead to more efficient development cycles, reduce redundancy,
and enhance collaboration across the organization.</span></p><p><span style=",sans-serif">In this
session, the user will discover how automating REST API documentation can
enhance efficiency, consistency, and collaboration across development teams.
We'll explore how a single, well-structured API guide can streamline workflows,
reduce redundancy, and provide up-to-date, accurate information that drives
productivity. Learn how automation tools generate comprehensive API guides,
including detailed API descriptions, examples, and workflows, ensuring a
seamless user experience. Whether the user is a developer or part of a
technical team, this session will show you how to leverage automation for
greater accuracy and efficiency in your API documentation.</span></p> | <p><span style=",sans-serif">Key takeaways
from the session are as follows:</span></p><p style="margin-left:72.0pt;text-indent:-18.0pt"><!--[if !supportLists]--><span style=",sans-serif">1.<span style="font-size: 7pt;line-height: normal"> </span></span><!--[endif]--><b><span style=",sans-serif">Understanding Unified
Documentation:</span></b><span style=",sans-serif">
Centralize documentation to provide a single, authoritative source of
information that reflects the latest API state</span></p><p style="margin-left:72.0pt;text-indent:-18.0pt"><!--[if !supportLists]--><span style=",sans-serif">2.<span style="font-size: 7pt;line-height: normal"> </span></span><!--[endif]--><b><span style=",sans-serif">Benefits of Automation: </span></b><span style=",sans-serif">Automating documentation
reduces manual effort and speeds up the process of generating and updating
documentation.</span></p><p style="margin-left:72.0pt;text-indent:-18.0pt"><!--[if !supportLists]--><span style=",sans-serif">3.<span style="font-size: 7pt;line-height: normal"> </span></span><!--[endif]--><b><span style=",sans-serif">Choosing the Right
Tools: </span></b><span style=",sans-serif">Explore
the rest clients for generating and maintaining API documentation.</span></p><p style="margin-left:72.0pt;text-indent:-18.0pt"><!--[if !supportLists]--><span style=",sans-serif">4.<span style="font-size: 7pt;line-height: normal"> </span></span><!--[endif]--><b><span style=",sans-serif">Standardizing API
Definitions: </span></b><span style=",sans-serif">Defining
API endpoints, request/response formats, and authentication methods. Ensure
that all data schemas are defined and documented consistently to facilitate
accurate generation of documentation. Implement automated testing to verify
that documentation accurately reflects API behaviour and is free from errors.</span></p><p style="margin-left:72.0pt;text-indent:-18.0pt"><!--[if !supportLists]--><span style=",sans-serif">5.<span style="font-size: 7pt;line-height: normal"> </span></span><!--[endif]--><b><span style=",sans-serif">Publishing and
Distribution: </span></b><span style=",sans-serif">Publish
documentation to a web-based platform or documentation portal that is easily
accessible to developers and end-users. Maintain versioned documentation to
correspond with different versions of your API, providing users with relevant
information based on their API version.</span></p><p style="margin-left:72.0pt;text-indent:-18.0pt"><!--[if !supportLists]--><span style=",sans-serif">6.<span style="font-size: 7pt;line-height: normal"> </span></span><!--[endif]--><b><span style=",sans-serif">Support: </span></b><span style=",sans-serif">Set up support channels
to address any questions or issues related to the documentation system.</span></p> | Early Career,Mid-Career | Beginner,Intermediate | <p class="MsoNormal"><span style=",sans-serif">Different
audience members will find varying degrees of benefit based on their roles and
experience levels.</span></p><p class="MsoNormal"><b><span style=",sans-serif">Who
Would Benefit Most: </span></b><span style=",sans-serif">This
session is ideal for technical writers, developers, and DevOps professionals
who are involved in creating or maintaining REST API documentation. If the user
works in an environment where API documentation is a crucial part of the
product or service, the user will gain valuable insights into how automation
can streamline your processes. Users looking to improve documentation accuracy,
consistency, and efficiency will find this session especially useful. Attendees
will learn how to automate the generation of comprehensive API guides that not
only reduce manual effort but also ensure alignment with API changes in real
time. This can help boost productivity, reduce errors, and improve
collaboration between technical and development teams. Anyone responsible for
managing large or complex documentation systems will benefit from seeing how a
single cohesive API document can enhance both workflow and user experience.</span></p><p class="MsoNormal"><b><span style=",sans-serif">Who
Would Benefit Least: </span></b><span style=",sans-serif">Attendees
who are already well-versed in advanced API automation practices or have
sophisticated systems in place may find the session too basic. Similarly,
individuals or teams who do not work with APIs or whose roles don't involve
technical documentation would find limited relevance.</span></p><p class="MsoNormal"><b><span style=",sans-serif">Too
Basic or Too Advanced: </span></b><span style=",sans-serif">Beginners
with no exposure to REST APIs or documentation workflows may find some of the
concepts challenging, though we will cover automation processes that simplify
complex tasks. Conversely, those looking for advanced techniques, like highly
customized API generation systems or complex API infrastructure design, might
find the session’s focus on the fundamentals of automation too basic</span></p> | Parna N Pandith | | parna.pandith@nokia.com | 7899398887 | Nokia | Bangalore | <p class="MsoNormal"><span style=",sans-serif">I
am an accomplished professional with a diverse background in mentoring students
and the field of technical writing. With deep expertise in technical
documentation, I have made significant contributions to the field, including
the publication of the technical paper <i>"Cognitive Radio Networks."</i></span></p><p class="MsoNormal"><span style=",sans-serif">My
experience extends notably to REST API documentation, where I have demonstrated
a strong aptitude for creating clear and comprehensive technical content. My
passion for innovation in documentation drives me to explore and implement new
approaches that enhance the clarity, accessibility, and effectiveness of
technical communication.</span></p><p class="MsoNormal"><span style=",sans-serif">Throughout
my career, I have successfully bridged the gap between complex technical
concepts and user-friendly documentation, ensuring that information is both
accurate and easily understandable. I am dedicated to advancing the field of
technical documentation and am always eager to adopt cutting-edge techniques to
improve the quality and impact of technical communication.</span></p> | No | <p>NA</p> | <p><a href="https://ijerece.com/abstract.php?id=13478&issue=Issue4">International Journal of Engineering Research in Electronics and Communication Engineering (ijerece.com)</a><br></p> | Yes |
| 26 | 09/05/2024 | Emerging Trends | Content, Creation, Governance, Distribution, Checker, | Content Governance in the Age of AI | <p class="MsoNormal">Having clear writing standards is essential for effective
content governance. These standards serve as a foundation for creating
consistent and high-quality content that aligns with your company's goals and
resonates with your target audience. It is important to ensure that all
writers, including both human writers and generative AI, are aware of these
standards and follow them.</p><p class="MsoNormal">To bring your writing standards to life and enforce them at
scale, using software that digitizes complex style guides can be beneficial.
This software can help transform your writing standards into actionable
guidance that is easily accessible to writers and editors. Additionally,
automation can be integrated into your workflows to automatically enforce these
standards, ensuring consistency across all content.</p> | <p class="MsoNormal">Content governance in the age of AI refers to the practices
and processes implemented to manage and regulate content in the context of
artificial intelligence technologies. With the increasing use of AI in content
creation, curation, and distribution, content governance becomes crucial to
ensure ethical, accurate, and responsible use of AI-generated content. It
involves establishing guidelines, policies, and frameworks to address issues
such as bias, misinformation, privacy, transparency, and accountability in
AI-generated content. Content governance aims to strike a balance between
leveraging the benefits of AI technology and mitigating its potential risks,
ensuring that AI-generated content aligns with legal, ethical, and societal
standards.</p> | <p>Content governance in the age of AI involves several key aspects:</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt;text-indent:-18.0pt"><!--[if !supportLists]-->1.<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Data Governance: AI systems rely on large amounts of
data to learn and make decisions. Content governance includes establishing
guidelines for data collection, storage, and usage to ensure compliance with
privacy regulations and ethical considerations.</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt;text-indent:-18.0pt"><!--[if !supportLists]-->2.<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Algorithmic Transparency: AI algorithms can be complex
and opaque, making it challenging to understand how they generate content or
make decisions. Content governance involves promoting transparency by providing
explanations and insights into the AI algorithms used.</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt;text-indent:-18.0pt"><!--[if !supportLists]-->3.<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Bias and Fairness: AI systems can inadvertently
perpetuate biases present in the training data, leading to biased content
generation or biased decision-making. Content governance aims to address bias
and ensure fairness by regularly auditing AI systems, identifying and
mitigating biases, and promoting diversity and inclusivity.</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt;text-indent:-18.0pt"><!--[if !supportLists]-->4.<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Accountability and Responsibility: Content governance
involves defining clear lines of accountability and responsibility for
AI-generated content. This includes establishing guidelines for content
ownership, attribution, and liability in case of errors or misuse.</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt;text-indent:-18.0pt"><!--[if !supportLists]-->5.<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Ethical Considerations: Content governance in the age
of AI requires addressing ethical considerations related to AI-generated
content. This includes ensuring the content aligns with ethical standards,
respects user privacy, avoids harm, and upholds societal values.</p><p></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt;text-indent:-18.0pt"><!--[if !supportLists]-->6.<span style="font-size: 7pt;line-height: normal">
</span><!--[endif]-->Regulatory Compliance: Content governance involves
adhering to relevant laws, regulations, and industry standards related to AI
and content generation. This includes compliance with data protection
regulations, intellectual property rights, and content moderation guidelines.</p> | <div><ul><li><li><b>Content governance</b> in the age of AI aims to strike a balance between leveraging the benefits of AI in content creation and distribution while ensuring ethical, responsible, and accountable practices.</li><li>It involves establishing guidelines, processes, and frameworks to govern AI-generated content and promote transparency, fairness, and compliance. It helps to eliminate unnecessary complexity, improve readability, and enhance the overall user experience.</li><li>By leveraging <b>software and automation</b>, you can streamline the content governance process and maintain a high level of quality and consistency in your content production.</li></li></ul></div><div><button aria-label="feedback thumbs up" style="position: unset;color: unset;font: unset;writing-mode: unset;align-content: unset;align-items: center;aspect-ratio: unset;background: unset;background-blend-mode: unset;border: unset;border-radius: unset;border-collapse: unset;box-shadow: unset;caption-side: unset;clear: unset;columns: unset;column-fill: unset;gap: unset;column-rule: unset;column-span: unset;filter: unset;flex: unset;flex-flow: unset;float: unset;height: 30px;justify-content: center;justify-items: unset;letter-spacing: unset;margin: unset;max-height: unset;max-width: unset;min-height: unset;min-width: unset;object-fit: unset;object-position: unset;overflow: unset;padding: unset;text-align: unset;text-decoration: unset;text-indent: unset;text-transform: unset;vertical-align: unset;border-spacing: unset;width: 30px;z-index: unset"></button><button aria-label="feedback thumbs down" style="position: unset;color: unset;font: unset;writing-mode: unset;align-content: unset;align-items: center;aspect-ratio: unset;background: unset;background-blend-mode: unset;border: unset;border-radius: unset;border-collapse: unset;box-shadow: unset;caption-side: unset;clear: unset;columns: unset;column-fill: unset;gap: unset;column-rule: unset;column-span: unset;filter: unset;flex: unset;flex-flow: unset;float: unset;height: 30px;justify-content: center;justify-items: unset;letter-spacing: unset;margin: unset;max-height: unset;max-width: unset;min-height: unset;min-width: unset;object-fit: unset;object-position: unset;overflow: unset;padding: unset;text-align: unset;text-decoration: unset;text-indent: unset;text-transform: unset;vertical-align: unset;border-spacing: unset;width: 30px;z-index: unset"></button><button class="copy" aria-label="Copy" style="position: unset;color: unset;font: unset;writing-mode: unset;align-content: unset;align-items: center;aspect-ratio: unset;background: unset;background-blend-mode: unset;border: unset;border-radius: unset;border-collapse: unset;box-shadow: unset;caption-side: unset;clear: unset;columns: unset;column-fill: unset;gap: unset;column-rule: unset;column-span: unset;filter: unset;flex: unset;flex-flow: unset;float: unset;height: 30px;justify-content: center;justify-items: unset;letter-spacing: unset;margin: unset;max-height: unset;max-width: unset;min-height: unset;min-width: unset;object-fit: unset;object-position: unset;overflow: unset;padding: unset;text-align: unset;text-decoration: unset;text-indent: unset;text-transform: unset;vertical-align: unset;border-spacing: unset;width: 30px;z-index: unset"></button><button class="regenerate" aria-label="Regenerate" style="position: unset;color: unset;font: unset;writing-mode: unset;align-content: unset;align-items: center;aspect-ratio: unset;background: unset;background-blend-mode: unset;border: unset;border-radius: unset;border-collapse: unset;box-shadow: unset;caption-side: unset;clear: unset;columns: unset;column-fill: unset;gap: unset;column-rule: unset;column-span: unset;filter: unset;flex: unset;flex-flow: unset;float: unset;height: 30px;justify-content: center;justify-items: unset;letter-spacing: unset;margin: unset;max-height: unset;max-width: unset;min-height: unset;min-width: unset;object-fit: unset;object-position: unset;overflow: unset;padding: unset;text-align: unset;text-decoration: unset;text-indent: unset;text-transform: unset;vertical-align: unset;border-spacing: unset;width: 30px;z-index: unset"></button></div> | Mid-Career | Intermediate | <ul><li>Technical Writes</li><li>Content Excellence </li><li>People Managers</li><li>Information Architect</li></ul><p><br></p> | Nitin Garg | | nitin.garg@mastercard.com | 9979572842 | Mastercard | Vadodara | <p>12 plus years of experience.</p><p><span style="font-size: 16px">Creating clear and well-structured API documentation for the products.</span><br></p><p>Revising all the product content and keeping them updated with ongoing feature releases and updates.</p><p>Detecting and removing inconsistencies or information gaps in all forms of customer-facing documentation.</p><p>Owning the quality of the documentation.</p><p>Working as an Information Architect. </p><p>Enabling the team members and guiding them on the best practices to be followed.</p><p>Working with the support team for handling customer queries.</p> | No | <p>NA</p> | <p>NA</p> | No |
| 27 | 09/06/2024 | Content Creation,Other,Leadership and Management,Emerging Trends | Cross-Functional Collaboration, Stakeholder Engagement, Customer Experience Enhancement, Technical Documentation, Holistic Content Creation, Interdepartmental Communication, Audience Analysis, Non-Traditional Stakeholders, Collaboration Strategies, Content Integration, Stakeholder Insights, Feedback Utilization, Data Gathering, Standardization, UX Design Integration, Silo Breakdown, Collaborative Methodology, Impactful Documentation, Customer Touchpoints, Continuous Improvement, Team Synergy, Effective Communication, Customer Journey Support, Strategic Content Development. | The Power of Collective Insights: Elevating User Experience through Cross-Team Collaboration | <p class="MsoNormal">In this session, we will explore how a single idea—embracing collaboration with diverse teams—can evolve into powerful initiatives that transform technical communication and customer experience. We typically collaborate with product development and QA teams. We’ll showcase how cross-team collaboration with non-traditional stakeholders such as Services, Support, Pre-Sales, and UX can create a holistic and impactful customer journey.</p><p class="MsoNormal"> What began as a small initiative in stakeholder collaboration quickly gained momentum, proving its potential for significant impact. By fostering open communication across teams that interact directly with customers, we tapped into the collective expertise of stakeholders, making their input invaluable.</p><p class="MsoNormal">The session will explain how insights from various teams are gathered, analyzed, and integrated to improve the technical documentation. Attendees will learn how the documentation team can collaborate with the non-traditional stakeholders to create content that not only informs and educates the customers but also serves as a strategic asset to enhance their information experience.</p><p class="MsoNormal">The focus will be on how cross-team collaboration produces content that seamlessly supports the customer journey at every stage—before, during, and after-sale. Attendees will leave with actionable strategies to foster collaboration, improve communication, and deliver a superior customer experience within their own organizations.</p><div><br></div> | <p>We are motivated by the belief that technical communication is not just about documentation—it’s about creating a holistic customer experience where content guides, educates, and supports users at every stage of their journey. As technical writers, we often find ourselves working in silos, primarily collaborating with development and product teams. While this collaboration provides us with excellent product knowledge, it falls short in helping us understand our customers' business needs, their daily tasks, how our product simplifies their work, and the issues they encounter while using it.</p><p>To address these gaps, we recognized the need to collaborate with teams that have direct interactions with customers. Teams such as services, support, pre-sales, and UX play a crucial role in shaping the overall customer experience and possess valuable insights from their direct interactions with customers. Motivated by the desire to leverage these customer interactions, we developed a framework to collaborate with these teams and utilize their insights to enhance our technical documentation. We also established a standardized process for these interactions, ensuring that other writers can implement and benefit from this approach.</p><p>Our motivation stems from real-world examples and case studies that demonstrate the transformative power of this collaborative approach. By breaking down silos and fostering cross-functional collaboration, technical writers can ensure that content is more than just informative—it becomes a strategic tool that drives customer satisfaction, aids in sales, and strengthens user engagement with the product. This not only improves the customer experience but also empowers technical writers to contribute more effectively to the success of the product and the organization.</p><div><br></div> | <p>This session will outline the thought process and methodologies behind each collaborative effort, providing a unique opportunity for technical writers to engage with non-traditional teams to create richer and more effective content. Our approach is designed to harness the collective expertise of various stakeholders, leading to significant improvements in customer experience and product development. Here is the methodology we followed:</p><ol><li><b>Identify Stakeholders and Their Roles:</b> We began by identifying key stakeholders within the company who interact with customers, such as support teams, services, presales, and usability experts. Understanding their roles was crucial to determine how their insights would contribute to the product development lifecycle.</li><li><b>Approach Stakeholders for Information:</b> Once we had identified the stakeholders, we approached them directly. We set up meetings, sent out introductory emails, and clearly explained the purpose of the collaboration. This initial outreach was essential to establish a foundation for effective communication.</li><li><b>Provide Information About Our Work:</b> To build trust and foster collaboration, we shared detailed information about our work and the products we support. This transparency helped stakeholders understand the importance of their input and how it would be utilized to improve technical documentation.</li><li><b>Gather Experiences, Insights, and Questions:</b> During our discussions, we actively gathered insights, experiences, and asked relevant questions. This helped us gain a deeper understanding of the challenges and opportunities stakeholders faced in their customer interactions, providing valuable data to enhance our documentation.</li><li><b>Formalize the Process:</b> To ensure that others could follow this approach, we formalized it by creating templates for emails and a question bank. This made it easier for the team to replicate the process in future collaborations, ensuring consistency and efficiency.</li></ol><p><span style="font-size: 16px">By following this structured process, we were able to harness the collective expertise of stakeholders, leading to significant improvements in customer experience and product development. This methodology not only enriched our content but also empowered technical writers to contribute more effectively to the success of the organization.</span><br></p><div><br></div> | <p>Attendees of this session will gain valuable skills to improve stakeholder collaboration and enhance the customer experience. Key takeaways include:</p><ul><li><b>Stakeholder Identification and Engagement:</b> Learn how to systematically identify key stakeholders, including those with direct or indirect customer touchpoints. Attendees will also explore best practices for approaching and engaging stakeholders to build collaborative relationships.</li><li><b>Audience Analysis and Transparent Communication: </b>Discover strategies for understanding stakeholder needs through audience analysis and clear communication. Attendees will learn how to share relevant information about their work and products to build trust and encourage collaboration.</li><li><b>Brainstorming and Interviewing Non-Traditional Stakeholders: </b>Attendees will gain techniques for brainstorming and interviewing non-traditional stakeholders. They’ll learn how to ask relevant questions, uncover insights, and analyze information to improve customer interactions.</li><li><b>Data Gathering and Standardization: </b>Learn how to gather and use data from stakeholders efficiently. Attendees will also explore how to create templates and question banks to standardize the process for consistent collaboration across the team.</li></ul><p>By the end of the session, attendees will have a comprehensive understanding of how to implement a structured and effective stakeholder collaboration process, ultimately improving product development outcomes.</p><div><br></div> | Early Career,Mid-Career,Senior Career,Executive | Beginner,Intermediate,Advanced,Other | <p>This session benefits technical writers, content strategists, UX designers, and managers aiming to break down departmental silos and foster collaboration to enhance the customer experience. It is particularly suited for those focused on creating content that integrates seamlessly across customer touchpoints.</p><p><span style="font-size: 16px"><b>Who will benefit most?</b></span><br></p><ul><li><span style="font-size: 16px"><b>Technical Writers:</b></span><br></li><ul><li><span style="font-size: 16px"><i>Beginner Technical Writers</i> will gain foundational skills in stakeholder collaboration, audience analysis, and using tools like email templates and question banks to standardize processes.</span><br></li><li><span style="font-size: 16px"><i>Intermediate Technical Writers</i> will explore advanced techniques for brainstorming, interviewing stakeholders, and utilizing feedback to overcome collaboration challenges and refine their impact.</span><br></li><li><span style="font-size: 16px"><i>Advanced Technical Writers</i> may already have much of the knowledge but could discover new ways to engage with their audience and gather valuable information.</span><br></li></ul><li><span style="font-size: 16px"><b>Managers:</b> Leaders aiming to drive cross-department collaboration for a more holistic approach to content creation will find this session valuable.</span><br></li><li><span style="font-size: 16px"><b>UX Designers:</b> Those looking to integrate documentation within user interfaces will learn effective collaboration techniques with technical teams.</span><br></li></ul><p><span style="font-size: 16px"><b>Who may benefit least? </b></span><br></p><p><b>Non-Technical Writers:</b> Multimedia developers and editors may find the focus more aligned with technical writing than their core tasks like content editing or audio-visual material development.</p><div><br></div> | Girish Hasabnis | Gopi Choudhary | girish.hasabnis@siemens.com | 9881907152 | SIEMENS Industry Software India Private Limited | Pune | <p><span lang="EN-IN" style="font-size:11.0pt;line-height:107%;,sans-serif">Girish
Hasabnis is a senior information developer at SIEMENS
Digital Industries Software (https://www.sw.siemens.com/). He has close to two
decades of experience working on several projects from various industries
including manufacturing, and supply-chain management. He enjoys producing
how-to and conceptual videos on technical topics. </span><br></p> | No | <p class="MsoNormal"><span lang="EN-IN">Girish has
conducted numerous sessions within his organization to present technical and
non-technical subjects to a larger audiences.</span></p> | <p>My LinkedIn profile is <a href="https://www.linkedin.com/in/girishhasabnis/">https://www.linkedin.com/in/girishhasabnis/</a>. </p><p><span style="font-size: 16px">Apart from the profile, the following articles of mine are published in STC Intercom magazine:</span><br></p><ul><li><a href="https://www.stc.org/intercom/2023/06/decoding-features-and-benefits-for-technical-writers/">Decoding Features and Benefits for Technical Writers</a> (This article describes how to better author business-focused content and how emphasizing product benefits can help your readers use products to their fullest potential.)</li><li><a href="https://www.stc.org/intercom/2019/09/unicode-a-boon-for-authors-and-translators/">Unicode: A Boon for Authors and Translators</a> (This article provides detailed information about the need of Unicode and how technical authors and translators can benefit from Unicode.)</li><li><a href="https://www.stc.org/intercom/2017/06/writing-complex-concepts-was-never-so-easy/">Writing Complex Concepts Was Never So Easy!</a> (The article details various techniques that technical writers can use to easily explain complex concepts in technical documents.)</li></ul> | Yes |
| 28 | 09/06/2024 | Tools and Technology | Content Quality | Measuring the Unmeasurable: Tools and Techniques for Evaluating Content Quality in Technical Documentation | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 12pt">In technical documentation, producing high-quality content is essential for empowering users and ensuring seamless product experiences. The challenge lies not just in creating this content but in effectively measuring its quality and impact. Additional complexities include standardizing quality measures across a varied product portfolio and leveraging these measures to allocate resources appropriately. This presentation delves into the critical importance of content quality and explores innovative tools and methodologies for its evaluation.</span><br></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 12pt">Quality content drives successful customer interactions, satisfaction, adoption, and business growth. Yet, the subjective nature of "quality" makes it a complex metric to quantify. We will explore three robust tools for content evaluation: customer ratings and verbatim feedback, web analytics, and self-service and case deflection metrics.</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 12pt">Customer ratings and verbatim feedback offer direct insights from end users, highlighting areas of excellence and opportunities for improvement. To isolate feedback specifically related to documentation, we implemented a dedicated documentation-only survey. Direct ratings from customers, covering findability, readability, and value, help determine quality from the end users' perspective. Web analytics provide a data-driven perspective, tracking user engagement and behavior to assess content effectiveness, often challenging preconceived notions about the most valued content. Lastly, self-service and case deflection metrics reveal how well content empowers users to resolve issues independently, reducing the need for direct support. We have a unique methodology combining the number of visits, dwell time, and case data to identify customers who visited technical documentation and did not open a support case.</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 12pt">By integrating these tools, we aim to gain a holistic view of content performance, ensuring that our efforts resonate with customers and drive meaningful results. Join us as we uncover strategies to measure the unmeasurable. This session promises valuable insights and practical takeaways for anyone involved in content creation and management within the technical domain.</span></p> | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif">In the realm of technical documentation, the creation of high-quality content is paramount for user empowerment and seamless product experiences. However, the challenge extends beyond mere content creation to the effective measurement of its quality and impact. This session is motivated by the need to address this challenge, particularly given the subjective nature of "quality" and the complexities involved in standardizing quality measures across a diverse product portfolio.</p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif">Quality content is a cornerstone of successful customer interactions, driving satisfaction, adoption, and ultimately, business growth. Yet, the subjective nature of what constitutes "quality" makes it a difficult metric to quantify. Traditional metrics often fall short in capturing the nuanced aspects of content quality, leading to a gap between perceived and actual content performance. This gap can result in misallocated resources, missed opportunities for improvement, and suboptimal user experiences.</p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"> <span style="font-size: 12pt">The motivation for this session stems from the critical need to bridge this gap by exploring innovative tools and methodologies for evaluating content quality. By doing so, we aim to provide a more accurate, data-driven understanding of content performance, enabling better resource allocation and more targeted improvements. This session is particularly relevant for content creators, managers, and anyone involved in the technical documentation process who seeks to enhance the quality and impact of their work.</span></p> | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif">To tackle the challenge of measuring content quality, we employ a multi-faceted approach that integrates three robust tools: customer ratings and verbatim feedback, web analytics, and self-service and case deflection metrics.</p><ol start="1" type="1" style="margin-bottom: 0cm;font-size: medium;margin-top: 0cm"><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><b>Customer Ratings and Verbatim Feedback</b>: This tool offers direct insights from end users, highlighting areas of excellence and opportunities for improvement. We implemented a dedicated documentation-only survey to isolate feedback specifically related to technical documentation. This survey covers key aspects such as findability, readability, and value, providing a comprehensive view of content quality from the end users' perspective.</li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><b>Web Analytics</b>: Web analytics provide a data-driven perspective, tracking user engagement and behavior to assess content effectiveness. Metrics such as page views, time on page and page depth help us understand how users interact with the content. This data often challenges preconceived notions about the most valued content, offering an objective measure of content performance.</li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><b>Self-Service and Case Deflection Metrics</b>: These metrics reveal how well content empowers users to resolve issues independently, reducing the need for direct support. We employ a unique methodology that combines the number of visits, dwell time, and case data to identify customers who visited technical documentation and did not open a support case. This approach helps us gauge the effectiveness of the content in enabling self-service.</li></ol><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"> </p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif">By integrating these tools, we aim to gain a holistic view of content performance, ensuring that our efforts resonate with customers and drive meaningful results. This multi-faceted methodology allows us to capture both qualitative and quantitative aspects of content quality, providing a comprehensive evaluation framework.</p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"> </p> | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif">Participants in this session will gain valuable insights and practical takeaways that can be directly applied to their work in content creation and management within the technical domain. Key takeaways include:</p><ol start="1" type="1" style="margin-bottom: 0cm;font-size: medium;margin-top: 0cm"><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><b>Understanding the Importance of Content Quality</b>: Attendees will gain a deeper understanding of why high-quality content is essential for user empowerment, customer satisfaction, and business growth.</li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><b>Innovative Tools for Content Evaluation</b>: The session will introduce participants to three robust tools for evaluating content quality: customer ratings and verbatim feedback, web analytics, and self-service and case deflection metrics.</li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><b>Strategies for Holistic Evaluation</b>: The session will provide strategies for integrating multiple evaluation tools to gain a holistic view of content performance.</li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><b>Actionable Insights for Improvement</b>: Finally, participants will leave with actionable insights that can be applied to improve the quality and impact of their technical documentation. They will learn how to use evaluation data to identify areas for improvement, make data-driven decisions, and allocate resources more effectively.</li></ol><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif">By the end of the session, attendees will be equipped with the knowledge and tools needed to measure the unmeasurable, ensuring that their content efforts resonate with customers and drive meaningful results.</p> | Mid-Career,Senior Career | Intermediate,Other | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><b>Who Would Benefit Most:</b></p><ol start="1" type="1" style="margin-bottom: 0cm;font-size: medium;margin-top: 0cm"><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><b>Technical Writers and Content Creators</b>: These professionals will gain insights into innovative tools and methodologies for evaluating the quality of their work. They will learn how to gather and interpret user feedback, analyze web analytics, and measure the effectiveness of their content in enabling self-service.</li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><b>Content Managers and Strategists</b>: Individuals responsible for overseeing content strategy and resource allocation will benefit from understanding how to standardize quality measures across a varied product portfolio. They will learn how to use data-driven insights to make informed decisions about content improvements and resource distribution.</li></ol><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><b> </b></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><b>Who Would Benefit Least:</b></p><ol start="1" type="1" style="margin-bottom: 0cm;font-size: medium;margin-top: 0cm"><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><b>Entry-Level Technical Writers</b>: While the session provides valuable insights, entry-level writers may find some of the advanced methodologies and tools discussed to be beyond their current scope of work. However, they can still gain foundational knowledge that will be useful as they advance in their careers.</li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><b>Non-Technical Professionals</b>: Individuals not involved in technical documentation or content management may find the session too specialized and not directly applicable to their roles.</li></ol><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"> </p> | Vishal Gupta | | vishgup3@cisco.com | 9971210724 | Cisco Systems | Gurgaon | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif">Vishal is a Content Strategist with the Cisco Networking Technical Communications team, bringing over 18 years of experience in content strategy, financial analysis, and value management. Based in Gurgaon, India, Vishal has made significant contributions to the team by formulating a Content Quality Score using various metrics, which initiated a structured approach to quantify content quality and revealed gaps in current processes.</p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"> </p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif">Vishal was previously part of the Value Management team in Customer Zero at Cisco, where he developed value frameworks and business value cases to measure the technical and operational impact of early-stage Cisco technology offers. His extensive work in financial analysis and business impact assessment included developing value cases for various Cisco solutions, such as the Capability Maturity Model and Cisco’s Enterprise Agreement selling program. He has also worked in investment banking roles, focusing on the U.S. and UK technology sectors.</p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"> </p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif">With a Bachelor's degree in Technology in Computer Science and a Master's degree in Business Administration in Finance, Vishal's educational background and professional experience have equipped him with a unique skill set that he brings to his current role.</p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"> </p> | Yes | <p><span class="white-space-pre" style="margin: var(--artdeco-reset-base-margin-zero);padding: var(--artdeco-reset-base-padding-zero);border: var(--artdeco-reset-base-border-zero);font-size: 14px;vertical-align: var(--artdeco-reset-base-vertical-align-baseline);, Helvetica, Arial, sans-serif"> </span><span style="font-family: Aptos, sans-serif;font-size: 12pt">Session title - Measuring the Value of SD Access</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif">Type of session – Pre-recorded</p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif">Conference name- Cisco Live 2021 Digital</p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif">Date – March, 2021</p><p><span class="white-space-pre" style="margin: var(--artdeco-reset-base-margin-zero);padding: var(--artdeco-reset-base-padding-zero);border: var(--artdeco-reset-base-border-zero);font-size: 14px;vertical-align: var(--artdeco-reset-base-vertical-align-baseline);, Helvetica, Arial, sans-serif"></span><br></p> | <p>None</p> | Yes |
| 29 | 09/06/2024 | Emerging Trends | API Documentation, Generative AI, Prompt Engineering | Leverage Generative AI for API Documentation | <p style="margin:0in;font-family:synthese;font-size:12.0pt;color:#212529"><span style="background-color: white">In this session, we will provide a quick insight into leveraging the usage of Generative AI for API documentation.</span></p><p style="margin:0in;font-family:synthese;font-size:12.0pt;color:#212529"><span style="background-color: white">The need for a simplified solution to address the challenges of API documentation has never been more apparent as we stand at the forefront of technological innovation in the world of Generative AI. </span><span style="background-color: white;font-size: 16px">The specific challenges that users grapple with in the realm of API documentation:</span></p><p style="margin:0in;font-family:synthese;font-size:12.0pt;color:#212529"></p><ul type="disc" style="direction:ltr;margin-top:0in;margin-bottom:0in"><ul><ul><li style="vertical-align: middle"><span style="font-size: 14px">Incomplete documentation of APIs</span><br></li><li style="vertical-align: middle"><font color="#212529">Low priority for documentation</font></li><li style="vertical-align: middle"><font color="#212529">Challenges for integrators.</font></li><li style="vertical-align: middle"><font color="#212529">Impact on product implementation and upgrades</font></li></ul></ul></ul> | <p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><font face="Times New Roman, serif">When it comes to facilitating easy collaboration and task understanding across various software components, APIs act as the organizer. Well-written API documentation gives developers the knowledge they need to comprehend how to properly interact with the API, much as specific instructions help team members in a project.</font></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="font-size: 16px;, serif">Poor documentation can have a cascading effect on customer support. Developers who have trouble finding the information they need are nearly certain to get more support tickets. In addition to raising operating expenses.</span><br></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><br></p> | <p class="MsoNormal" style="margin-bottom: 0cm;line-height: normal"><span style="font-size: 12pt;, serif">It takes continuous work rather than a single effort to keep up error-free API documentation. Retaining accurate, current, and user-friendly documentation may be achieved by putting best practices into effect.</span></p><p class="MsoNormal" style="margin-bottom: 0cm;line-height: normal"><span style="font-size: 12pt;, serif"> </span><span style="font-size: 12pt;, serif">Both developers and technical writers share responsibility for keeping up-to-date, trustworthy API documentation.</span></p><p class="MsoNormal" style="margin-bottom: 0cm;line-height: normal"><span style="font-size: 12pt;, serif"> </span><span style="font-size: 12pt;, serif">As a technical writer, we can ensure error-free documentation using Generative AI.</span></p><p class="MsoNormal" style="margin-bottom: 0cm;line-height: normal"><span style="font-size: 12pt;, serif"> T</span><span style="font-size: 12pt;, serif">o help the LLM engage with users more meaningfully, prompt engineering allows you to select the most relevant forms, phrases, words, and symbols. For an application's generative AI to function as intended, prompt engineers employ a combination of creativity and trial and error to generate a library of input texts. The output of an LLM is directly affected by the input.</span></p><p class="MsoNormal" style="margin-bottom: 0cm;padding-bottom: 1em;line-height: normal"><span style="font-size: 12pt;, serif"><br></span></p> | <p>To enable efficient communication and engagement, API documentation serves as a crucial link between the API and its consumers.<br></p><ul><li>Error-free Documentation that results in minimal frustration for developers, higher support expenses, project delays, and legal problems. </li><li>Prevent frequent issues like syntax errors, obsolete examples, inadequate information, and inconsistencies by being aware of them in advance.</li><li>Enhanced API documentation quality can be achieved using Generative AI prompts.</li></ul><p><br></p> | Mid-Career,Early Career,StudentIntern,Senior Career | Intermediate | <p>This session will benefit the following users:</p><ul><li>Technical Writers</li><li>Developers</li><li>Consultants</li><li>Implementation Partners</li></ul><div><br></div> | Rekha V | Smita P Kulkarni | rekha.v@sap.com | 09845620535 | SAP Labs India Pvt. Ltd | Bangalore | <p>Rekha works with SAP Labs as a knowledge architect for the Oil & Gas industry solution. She has worked in various domains like Automotive, Aerospace & Defense in the early years of her career. Also the trainer for ABAP system documentation. She has an overall experience of 20 + years in the IT industry. </p><p>Her interests are in the area of new documentation concepts for customer centricity.</p><p><span data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">Smita works with SAP Labs as a user Assistance Developer for the Oil & Gas industry solution. She has worked in various domains like Industrial automation and home automation. She has an overall experience of 7+ years in the IT industry.</span></span></p><p><span data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><span style="font-size: 16px">Her interests are in the area of creating videos to improve the technical documentation.</span><br></span></span><br></p><p><br></p><div><br></div> | No | <p>UX AND CONTENT: AN EXCEPTIONAL CONTENT EXPERIENCE - Presented by Rekha at the STC India Annual Conference, Chennai, Dec 6th and 7th 2019<br></p> | <p class="MsoNormal"><a href="https://youtube.com/playlist?list=PLgpbY6pJkbcUI8O3eHnxIxLnBYcoVMtZu&si=QlFfEICrL-UdFfw3">https://youtube.com/playlist?list=PLgpbY6pJkbcUI8O3eHnxIxLnBYcoVMtZu&si=QlFfEICrL-UdFfw3</a></p> | Yes |
| 30 | 09/06/2024 | Emerging Trends | context aware user assistance, proactive help, responsive user assistance, consumer grade user experience, user assistance deliverables, UX writing, AI Powered | Next-Gen User Assistance | <div style="font-size: 12pt;line-height: inherit;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;direction: ltr"><div style="font-size: 12pt;line-height: inherit;direction: ltr">This paper uses case studies and comparative analysis of the landscape to showcase the major focus shifts underway in the world of UX writing and user assistance such as: </div><ul data-editing-info="{"applyListStyleFromLevel":true}" style=", sans-serif;font-size: medium;direction: ltr"><li style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;font-size: 12pt"><div style="font: inherit;color: inherit;direction: ltr">Context sensitive to context aware</div></li><li style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;font-size: 12pt"><div style="font: inherit;color: inherit;direction: ltr">Blurring of boundaries between proactive and responsive user assistance</div></li><li style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;font-size: 12pt"><div style="font: inherit;color: inherit;direction: ltr">Tailoring of responses and solutions to target audience preferences</div></li><li style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;font-size: 12pt"><div style="font: inherit;color: inherit;direction: ltr">Iterative approach to defining and developing user assistance scope, depth, and effectiveness</div></li><li style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;font-size: 12pt"><div style="font: inherit;color: inherit;direction: ltr">Redefinition of what constitutes user assistance</div></li><li style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;font-size: 12pt"><div style="font: inherit;color: inherit">Convergence between user assistance and support deliverables and delivery mechanisms</div></li><li style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;font-size: 12pt"><div style="font: inherit;color: inherit">Blurring of boundaries between user assistance and user experience and the maturing of UX writing</div></li><li style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;font-size: 12pt"><div style="font: inherit;color: inherit;direction: ltr">Building consumer grade user experience in user assistance deliverables</div></li></ul></div> | <ul><li><span style="color: inherit;font-family: inherit;font-size: inherit;font-style: inherit;font-weight: inherit">Identify emerging trends in user assistance.</span></li><li><span style="color: inherit;font-family: inherit;font-size: inherit;font-style: inherit;font-weight: inherit">Interpret and apply the new trends in our day to day user assistance design and development work.</span><br></li></ul> | <ul><li><span style="color: inherit;font-family: inherit;font-size: inherit;font-style: inherit;font-weight: inherit">Case studies</span></li><li><span style="color: inherit;font-family: inherit;font-size: inherit;font-style: inherit;font-weight: inherit">Comparative analysis of the landscape</span><br></li></ul> | <ul data-editing-info="{"applyListStyleFromLevel":true}" style=", sans-serif;font-size: medium;direction: ltr;flex-direction: column"><li style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;font-size: 12pt;align-self: start"><div style="font: inherit;color: inherit;direction: ltr">Identify emerging trends in user assistance</div></li><li style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;font-size: 12pt"><div style="font: inherit;color: inherit;direction: ltr">Interpret and apply new trends in user assistance in our day-to-day UX writing, user assistance design and development work</div></li><li style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;font-size: 12pt"><div style="font: inherit;color: inherit;direction: ltr">Appreciate the ways and means of building consumer grade user experience in user assistance deliverables</div></li></ul> | Mid-Career,Early Career,Senior Career | Intermediate,Beginner | <ul><li><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;font-size: 16px">Technical writers and user assistance developers and managers would be able to apply the learning in their</span><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;font-size: 16px"> day-to-day UX writing and user assistance design and development work</span><br></li></ul> | Vijay Tiwary | | vijay.tiwary@oracle.com | 9963532120 | Oracle Corp | Hyderabad | <ul><li><span style="color: inherit;font-family: inherit;font-size: inherit;font-style: inherit;font-weight: inherit">Industry expert with over 25 years of work experience in different organizations as software documentation director, manager, instructional designer, writer, and editor</span><br></li><li style="font-style: inherit;font-variant: inherit;font-weight: inherit;font-size: 12pt;line-height: 15.5467px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif"><span style="color: inherit;font-family: inherit;font-size: inherit;font-style: inherit;font-weight: inherit">Currently serving as Director Documentation at Oracle Corp in Hyderabad. Have been with Oracle since 2004 (around 20 years).</span></li><li style="font-style: inherit;font-variant: inherit;font-weight: inherit;font-size: 12pt;line-height: 15.5467px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif">Design thinking evangelist endowed with a deep understanding of UX concepts and design methodologies</li><li style="font-style: inherit;font-variant: inherit;font-weight: inherit;font-size: 12pt;line-height: 15.5467px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif">Adept at all stages of the design process — empathize, define, ideate, prototype, and test</li><li style="font-style: inherit;font-variant: inherit;font-weight: inherit;font-size: 12pt;line-height: 15.5467px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif">Manage and architect DITA compliant end-user, implementer, and developer documentation</li><li style="font-style: inherit;font-variant: inherit;font-weight: inherit;font-size: 12pt;line-height: 15.5467px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif">Participate in the design, development, and refinement of Cloud user assistance and developer documentation models, processes, guidelines, and standards</li><li style="font-style: inherit;font-variant: inherit;font-weight: inherit;font-size: 12pt;line-height: 15.5467px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif">Education: Master of Business Administration (Systems); Post Graduate in Journalism and Mass Communication</li></ul> | No | <p>Presented papers at STC in the past.</p> | <p>https://www.linkedin.com/in/vijay-tiwary-1104b914/<br></p> | No |
| 31 | 09/07/2024 | Content Creation | continuous content improvement, customer experience, user-centered content, post-release reviews, data-driven content, cross-functional collaboration, audience analysis, task-based documentation, user success, content delineation, realistic examples, multimedia elements, feedback-driven refinement, content relevance, content strategy, user roles, product domain knowledge, visual aids, technical documentation, collaboration across teams | From Content to Impact: Enhancing User Experience through Continuous Content Improvement | <p class="MsoNormal">This session will explore how an ongoing focus on refining content based on customers' needs can significantly enhance the user experience. Our approach goes beyond simply documenting product features—it’s about crafting content that empowers users to succeed in their daily tasks.</p><p class="MsoNormal"><span style="font-size: 16px">By reworking content post-release, we leverage data, analytics, and direct customer feedback to identify opportunities for improvement that may have been missed during the release cycle. Collaboration is key, as we work together to ensure content remains relevant, incorporating real-world examples that resonate with users’ workflows. Our team's deep product knowledge, shared across roles, helps ensure content is clear and targeted for various user groups.</span><br></p><p class="MsoNormal"><span style="font-size: 16px">In this session, we’ll share how aligning technical documentation with customer expectations results in intuitive, effective content. Attendees will learn best practices for maintaining a cycle of continuous improvement and fostering cross-team collaboration to create customer-focused documentation that evolves beyond the standard release timeline.</span><br></p> | <p>Our shift toward continuous content improvement was driven by several key realizations:</p><p><ul><li>Evolving Customer Needs: As we saw products and user environments rapidly change, we recognized that static content quickly became outdated, failing to meet users' real-world needs. This motivated us to ensure our documentation remained relevant through ongoing updates.</li></ul><ul><li>Feedback-Driven Refinements: User feedback, along with insights from support teams and analytics, consistently highlighted gaps and pain points in our content. This prompted us to adopt a continuous improvement approach, enabling us to make quick, targeted adjustments.</li></ul><ul><li>Product Complexity: As our products grew more complex, it became clear that a one-time content release couldn't address every user scenario. This realization drove us to evolve our documentation in tandem with the product, ensuring clarity and usability at every stage.</li></ul><ul><li>Enhanced User Success: We observed that users are more successful when they have access to accurate, up-to-date information. This insight reinforced the importance of continuously improving content to help user's complete tasks more efficiently and increase satisfaction.</li></ul><ul><li>Competitive Advantage: In a competitive market, we saw the value of maintaining documentation that sets our product apart. Our focus on ongoing content improvement allowed us to create a seamless, intuitive user experience that differentiates us from competitors.</li></ul><ul><li>Collaboration Across Teams: Finally, we recognized that continuous content improvement encouraged stronger collaboration across teams—documentation, development, product, and support—leading to more cohesive and accurate resources for our users.</li></ul></p><p><font face="Segoe UI, sans-serif"><span style="font-size: 13.3333px"><br></span></font></p> | <p class="MsoNormal">The methodology of this session is grounded in practical strategies we’ve successfully implemented within our own team. It includes the following approaches:</p><ol><li><span style="font-size: 16px">Post-Release Content Reviews: After completing release-related updates, we conduct reviews of the documentation from a customer perspective. This process allows us to identify and address improvements, including the strategic inclusion of graphics and videos, which may have been overlooked due to the constraints of tight release timelines.</span><br></li><li>Content Delineation: Another vital strategy we apply to our content is to organize information based on user roles and specific tasks, enhancing clarity and efficiency. The content also becomes more relevant and accessible for our users. We do that by performing audience tasks analysis to understand the diverse needs of our users followed by task analysis to identify the specific actions and responsibilities associated with each user role.</li><li>Realistic Examples: We incorporate examples that mirror the actual scenarios our customers face in their daily workflows. These examples are accessible within the product environment, enhancing the relevance and relatability of our documentation.</li><li>Data-Driven Improvements: Our content enhancement efforts are informed by data. Customer feedback, usage analytics, and support tickets provide valuable insights, guiding us in pinpointing areas for refinement and determining where additional graphics and videos could improve clarity and comprehension.</li><li>Cross-Functional Knowledge Sharing: We promote robust product domain knowledge across the team through regular sharing of insights. This practice ensures a unified understanding of the product, enabling us to create content tailored to specific user roles and use cases, including the effective placement of visual aids.</li><li>Content for Success: Rather than just documenting product features, we focus on how our content can contribute to our customers' success. This approach drives our writing strategy, ensuring that we consistently address the user’s end goals and needs, and incorporate multimedia elements to support and enhance their understanding.</li></ol> | <p class="MsoNormal">After the session, attendees will learn about the following actionable strategies for enhancing their documentation practices:</p><ol><li><span style="font-size: 16px">Effective Post-Release Strategies: Learn how to implement post-release content reviews to identify and address improvements, including when and where to incorporate graphics and videos to enhance clarity.</span><br></li><li>Practical Examples and Real-World Relevance: Discover how to integrate realistic examples that reflect actual user scenarios, making documentation more relatable and practical for users.</li><li>Data-Driven Content Enhancement: Gain insights into using data—such as customer feedback, usage analytics, and support tickets—to guide content improvements and determine the strategic use of multimedia elements.</li><li>Cross-Functional Collaboration: Understand the importance of sharing product knowledge across teams to create cohesive, user-focused content, and learn how to leverage this collaboration to enhance documentation.</li><li>User-Centric Content Development: Learn how to shift focus from merely documenting product features to creating content that supports and drives user success, ensuring documentation aligns with users’ goals and needs.</li><li>Effective Use of Visual Aids: Acquire techniques for identifying where and how to include graphics and videos in documentation to improve user comprehension and engagement.</li>
</ol> | Early Career,Mid-Career,Senior Career | Beginner,Intermediate,Advanced | <p class="MsoNormal">This session will equip technical writers, documentation
managers, and content strategists with actionable strategies to enhance
customer experience through user-focused, task-based content. Attendees will
learn practical techniques for conducting post-release reviews, integrating
realistic examples, leveraging data-driven insights, and incorporating
multimedia elements like graphics and videos to improve clarity and engagement.
Graphic designers and editors will gain valuable insights into how their roles can
support a more cohesive, customer-centric content strategy. The collaborative
approach emphasized in this session will foster stronger cross-functional
teamwork aimed at delivering a superior information experience for users.</p><p class="MsoNormal"><b>Who Can Benefit:</b></p><ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><b>Technical
Writers</b>: Gain practical methods for improving documentation relevance
and effectiveness.</li>
<li class="MsoNormal"><b>Documentation
Managers</b>: Learn strategies for overseeing continuous content
improvement and integrating multimedia elements.</li>
<li class="MsoNormal"><b>Content
Strategists</b>: Discover techniques for shifting from product-focused to
customer-centric content.</li>
<li class="MsoNormal"><b>Graphic
Designers and Editors</b>: Understand how to contribute to a more engaging
and user-focused content strategy.</li>
<li class="MsoNormal"><b>Cross-Functional
Teams</b>: Benefit from collaborative practices that enhance overall
documentation quality.</li>
</ul><p class="MsoNormal"><b>Who May Not Benefit:</b></p><p></p><ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><b>Those
Seeking High-Level Theoretical Discussions</b>: The session focuses on
practical, hands-on approaches rather than theoretical concepts.</li>
<li class="MsoNormal"><b>Teams
in Environments Without Customer Interaction</b>: The strategies may be
less applicable in contexts where direct customer feedback and interaction
are limited.</li>
</ul> | Gopi Choudhary | Anupreeta Kumbhar | gopi.choudhary@siemens.com | 9764139337 | Siemens Digital Industries Software Pvt Ltd. | Pune | <p class="MsoNormal"><b>Gopi Choudhary: <br></b><p>My name is Gopi Choudhary (<a href="mailto:gopi.choudhary@siemens.com">gopi.choudhary@siemens.com</a>, <a href="https://www.linkedin.com/in/gopi-choudhary-a9487b18/">LinkedIn</a>). I am
a technical writer with over 22 years of experience, and I have spent the last
13 years working with SIEMENS. Although I hold a master’s degree in electronic
science and initially envisioned a career in that field, I found my true
calling in technical writing. This field has allowed me to leverage my
analytical skills while focusing on simplifying complex information for end
users. In my previous role, I led a team of writers, but I later chose to join SIEMENS
as an individual contributor, where I could focus on my passion for writing and
content creation rather than management. This decision has enabled me to grow
professionally and deepen my expertise in technical communication.<br>Outside of work, I enjoy painting, cooking, and singing. My hobbies
evolve as I discover new interests over time. Currently, I am a passionate
birder and love to travel and explore new areas for birdwatching.</p></p><p class="MsoNormal">In my current role, I bring value to the organization by
creating user-focused content that aligns with customer needs, implementing new
strategies in technical writing, and developing visual content. I also make it
a priority to understand the product from the customer's business perspective,
ensuring the content is truly impactful. I am a strong advocate of
collaboration, believing it to be essential for achieving success within a
team. To support that thought, I actively share my knowledge through sessions,
activities, and workshops to foster learning and collaboration within the team,
contributing to a culture of continuous improvement.</p><p class="MsoNormal">Outside of work, I pursue creative interests such as writing
and painting, and I value the time I spend with family and friends.</p><p class="MsoNormal"><b>Anupreeta Kumbhar: </b></p><p class="MsoNormal" style="margin-bottom: 12pt"><span style="line-height: 107%">My name is Anupreeta Kumbhar (</span><a href="mailto:anupreeta.kumbhar@siemens.com"><span style="line-height: 107%">anupreeta.kumbhar@siemens.com</span></a><span style="line-height: 107%">), and I
am currently working as a Senior Information Developer at Siemens Digital
Industries Software India Pvt Ltd. I have 20 years of experience in technical
writing. I hold a bachelor’s degree in electrical engineering, but my keen
interest in teaching led me to choose technical writing as a profession.</span></p><p class="MsoNormal" style="margin-bottom: 12pt"><span style="line-height: 107%">Over the past 17 years with Siemens, I have contributed to projects
aimed at enhancing the usability, findability, and overall customer experience
of the technical documentation for various Siemens products. I have also
conducted numerous knowledge-sharing sessions and workshops within our team.
These sessions focus on enabling writers to create user-focused content,
effectively single-source and reuse their content across documentation, and
recently, using AI to generate first drafts of documentation for their project
areas.</span></p><p class="MsoNormal" style="margin-bottom: 12pt;background-color: white"><span style="font-size: 10.5pt;line-height: 107%"><br></span></p><p class="MsoNormal"><br></p> | No | <p>Gopi : <br><span style="font-size: 16px">Over the last 15-20 years, I have conducted numerous sessions within my organization, and earlier in my career, I had the opportunity to present to larger audiences. However, this is my first presentation at the STC conference, and I hope to help my fellow writers and participants take away valuable insights from my session.</span></p><p><span style="font-size: 16px">Anupreeta: <br></span><span style="font-size: 10.5pt;line-height: 107%;font-family: Aptos, sans-serif">I have conducted numerous knowledge-sharing sessions
and workshops within our team. These sessions focus on enabling writers to
create user-focused content, effectively single-source and reuse their content
across documentation, and recently, using AI to generate first drafts of
documentation for their project areas</span><span style="font-size: 16px"><br></span><br></p> | <p><a href="https://www.linkedin.com/in/gopi-choudhary-a9487b18/">Gopi Choudhary</a> (LinkedIn profile)</p> | Yes |
| 32 | 09/07/2024 | Content Creation,Tools and Technology,Emerging Trends | Technical writing modernization, dynamic forms in documentation, memes in technical communication, comic strips in technical writing, interactive documentation, visual storytelling in documentation, user-centric technical writing, accessible technical content, multimedia technical communication, engaging technical documentation, cognitive benefits of visual aids, simplifying technical content, modern documentation practices, digital content consumption and documentation, inclusive technical writing | Transforming Technical Documentation: Harnessing Dynamic Forms, Memes, and Comic Strips for Modern Engagement | <p>As digital content consumption evolves, so too must the methods used in technical writing to explain complex concepts and engage diverse audiences. Traditional, text-heavy documentation is becoming increasingly archaic in the face of modern internet behaviors and user expectations. This paper explores how technical writing is shifting from conventional approaches to more interactive and visually engaging formats, incorporating memes, comic strips, and dynamic forms to break down complex information.</p><p>Memes and comic strips, once considered informal, have emerged as powerful tools for simplifying and humanizing technical content. With their ability to distill complicated ideas into relatable, bite-sized narratives, memes provide humor and brevity, while comic strips use visual storytelling to explain step-by-step processes. These forms offer an appealing alternative for users who might find traditional documentation overwhelming or inaccessible.</p><p>Dynamic forms are examined as a component of this new wave of interactive documentation, allowing users to customize the level of detail and format based on their needs, cognitive abilities, or learning styles.</p><p><!-- x-tinymce/html --></p><p>By analyzing user behavior, accessibility, and the cognitive benefits of these multimedia approaches, this paper assesses how technical writers can evolve from outdated, rigid documentation formats to dynamic, user-centric experiences. Through case studies and user testing, we demonstrate how memes, comic strips, and dynamic forms can work alongside traditional methods to make technical content more engaging, relatable, and effective. This research contributes to the growing discourse on how technical writing must adapt to the demands of modern audiences, creating inclusive, accessible, and memorable documentation.</p> | <p>In the era of digital transformation, the power of one innovative approach can revolutionize technical documentation. This session is driven by the belief that a single creative change can have a profound impact on how we communicate complex information to a diverse audience.</p><p>Consider how one well-placed meme can make a technical concept relatable and memorable for Gen Z. Think about how a single dynamic form can adapt content to the needs of neurodiverse individuals, making it more accessible and less overwhelming. Envision how one comic strip can simplify information for users of all ages, including seniors who may benefit from visual storytelling to better understand complex topics.</p><p>The power of one can also address the unique needs of senior users who may find traditional text-heavy formats challenging. By incorporating visual aids and interactive elements, documentation can become more intuitive and user-friendly for this demographic.</p><p>Through comparative analysis, controlled experiments, and community feedback, this session will demonstrate how integrating these innovative formats—memes, comic strips, and dynamic forms—can enhance engagement, comprehension, and accessibility. We will reveal how a single, thoughtful change can transform technical writing practices and create a more inclusive experience for all users.</p><p>Join us to explore how embracing the power of one can redefine your approach to technical documentation, ensuring it resonates with and supports a wide range of audiences. Embrace the power of one to elevate your documentation and meet the demands of the digital age.</p> | <p>In this session, we will examine innovative methods for modernizing technical documentation through the integration of dynamic forms, memes, and comic strips. Our approach includes a comparative analysis of traditional technical documents versus those that incorporate these modern elements. We will evaluate their effectiveness based on user engagement, comprehension, and feedback.</p><p>To provide empirical evidence, we will conduct controlled experiments where participants interact with both traditional and updated documentation formats. These experiments will measure comprehension, retention, and user engagement, providing a clear understanding of how these new formats impact technical writing effectiveness.</p><p>Additionally, we will utilize crowdsourcing platforms to gather broad community feedback on sample documents featuring dynamic forms, memes, and comic strips. This approach will help us capture diverse user perspectives and preferences, offering insights into the practical benefits and challenges of these modern documentation methods.</p><p>Attendees will gain actionable insights into how to effectively integrate these elements into technical writing, supported by empirical data and community-driven feedback. This session aims to equip participants with strategies to enhance engagement, accessibility, and clarity in their documentation practices.</p> | <ol><li><strong>Practical Techniques for Modern Formats:</strong> Learn straightforward methods for incorporating dynamic forms, memes, and comic strips into your technical documentation. Gain actionable tips for creating visually engaging and interactive content that simplifies complex information and meets the increasing demand for more engaging documentation formats.</li><li><strong>Tools for Designing Engaging Content:</strong> Discover user-friendly tools and resources for designing dynamic forms and creating visually appealing memes and comic strips. We’ll provide recommendations for software and platforms that facilitate the integration of these modern formats, responding to the growing trend of multimedia content consumption.</li><li><strong>Effective Strategies for Diverse Audiences:</strong> Understand how to tailor your documentation to diverse audiences, including Gen Z, neurodiverse individuals, and seniors. Data shows that 72% of Gen Z prefers visual content over text, and 60% of neurodiverse individuals find visual aids helpful for comprehension. We’ll share practical strategies to ensure your content is accessible and engaging for all users.</li><li><strong>Real-World Examples and Case Studies:</strong> Review practical examples and case studies that highlight the successful use of memes, comic strips, and dynamic forms. Learn from real-world applications and see how these modern formats have been employed to enhance user engagement and satisfaction in various industries.</li><li><strong>Actionable Steps for Immediate Implementation:</strong> Walk away with a clear action plan for integrating these techniques into your documentation. We’ll provide step-by-step instructions to start using dynamic forms, memes, and comic strips immediately, addressing the growing demand for documentation that is both interactive and inclusive.</li></ol><p><!-- x-tinymce/html --></p><p>This session will equip you with the essential skills and tools to modernize your technical documentation, making it more engaging and effective for a wide range of users in response to evolving content consumption trends.</p> | Early Career,Mid-Career | Beginner,Other | <p>This session will be highly beneficial for technical writers, content creators, UX designers, documentation managers, and anyone involved in crafting or delivering technical documentation. Attendees who are looking to modernize their documentation methods and make their content more engaging, accessible, and user-friendly will gain the most from this session.</p><p>Participants will benefit from learning practical techniques for integrating dynamic forms, memes, and comic strips into their documentation, helping them create content that appeals to today’s diverse and digitally savvy audiences. This is particularly valuable for professionals looking to enhance engagement for Gen Z, neurodiverse individuals, and senior users, where traditional documentation may fall short. Attendees will leave with actionable insights, tools, and strategies that they can immediately apply to their projects.</p><p><!-- x-tinymce/html --></p><p>This session may be less beneficial for those who are already highly experienced with advanced multimedia content creation or professionals who specialize in highly technical or specialized fields where traditional documentation formats remain a requirement. Additionally, those seeking basic technical writing guidance without interest in innovation or modern content trends might find the session too focused on creative approaches.</p> | Aparajita Singh | Ankita Biswas | aparajita.singh@oracle.com | 09354242847 | Oracle | Hyderabad | <ul><li><b>Ankita Biswas:<br></b>As a senior technical writer, I focus on enhancing user experiences through clear and concise documentation. With expertise in developer and end-user documentation, I also review UI content to ensure consistency and clarity. Currently, I am exploring innovative ways to create technical content that remains comprehensive yet easy to understand.</li><li><b>Aparajita Singh:<br></b>Aparajita Singh is an Associate User Assistance Developer at Oracle, specializing in UX writing, documentation, and UI string reviews. Combining her linguistic expertise with a passion for technology, she crafts content that simplifies complex ideas. Recently securing second place at Oracle's Gweek conference, Aparajita’s skills span user experience writing, Oxygen XML Author, and content development, making her a dynamic contributor to improving user interactions.<br><br></li></ul> | No | <p><span style="font-size: 16px;font-weight: 700">Aparajita and Ankita – Oracle Gweek Talks</span></p><p><span style="font-size: 16px;font-weight: 700">Session Type</span>: Research Paper Presentation<br><span style="font-size: 16px;font-weight: 700">Conference</span>: Oracle Gweek Conference<br><span style="font-size: 16px;font-weight: 700">Date</span>: August 2024<br><span style="font-size: 16px;font-weight: 700">Title</span>: <em style="font-size: 16px">Navigating Neurodiversity: Addressing Digital Accessibility Challenges for Varied Cognitive Profiles</em><br>Awarded 2nd prize, this presentation focused on the importance of digital accessibility for neurodiverse individuals. We explored the specific challenges faced by people with different cognitive profiles and offered strategies for creating inclusive digital experiences. Our research emphasized practical solutions to bridge the accessibility gap, aiming to make technology more usable for everyone, regardless of their cognitive differences.</p> | <p>Get to know us better, here's our LinkedIn:</p><p>Ankita - <a href="https://www.linkedin.com/in/ankita-biswas-87a7a9147">https://www.linkedin.com/in/ankita-biswas-87a7a9147</a><br>Aparajita - <a href="www.linkedin.com/in/aparajita-singh-31b3961b2">www.linkedin.com/in/aparajita-singh-31b3961b2</a></p> | Yes |
| 33 | 09/07/2024 | Content Creation,Tools and Technology,Emerging Trends | AI and technical writing, emotion-based documentation, task assistance AI, interactive documentation, personalized documentation, user-centric technical writing, accessible technical content, engaging technical documentation, cognitive benefits of visual aids, simplifying technical content, modern documentation practices, digital content consumption and documentation, inclusive technical writing | Adaptive Emotion-Based Technical Documentation with Task Assistance AI: A UX Writer’s Approach | <p>This paper examines the integration of adaptive, emotion-based documentation with task assistance AI from the perspective of a technical/UX writer. The focus is on creating personalized, real-time documentation that adjusts based on users' emotional states, detected through behavioral cues such as time spent on specific sections, scrolling speed, and error frequency. This adaptive documentation approach, combined with AI-driven task assistance, allows writers to develop content that dynamically evolves to support users with varying levels of expertise and frustration.</p><p>The system works by responding to users' interactions. For example, if a user revisits a section multiple times while setting up a software feature, the AI could identify frustration and automatically adjust the documentation by simplifying the language or offering visual aids like annotated diagrams or videos. Additionally, step-by-step guidance may be provided to ensure a smoother experience. Conversely, if the user navigates the documentation quickly and efficiently, the system could offer advanced tips, shortcuts, or additional customization options to avoid slowing down proficient users with basic instructions. This approach provides a balance between simplicity for beginners and complexity for advanced users, catering to a wide range of expertise levels.</p><p>The role of the UX writer in this system is critical. Writers are responsible for crafting adaptive content by layering documentation into simplified versions for struggling users and more advanced content for proficient users. For example, a user encountering issues with a database setup might receive a detailed, step-by-step breakdown, while an experienced user would be offered optimization techniques and shortcuts. This ensures that the documentation is dynamic and responsive to the specific needs of each user.</p><p>In addition, UX writers work closely with task assistance AI to structure procedural content in a modular way, allowing the AI to guide users through each step of complex tasks such as software installation or troubleshooting. The AI adjusts the level of detail based on real-time user interaction, enhancing the guidance provided.</p><p>Moreover, AI-generated user behavior analytics provide real-time feedback, enabling writers to continuously refine documentation. Metrics such as time on page, scrolling speed, and repeated queries allow writers to identify areas where users struggle, leading to adjustments in content, such as simplifying language or adding more visual aids.</p><p><!-- x-tinymce/html --></p><p>This approach enhances user experience by delivering adaptable, emotion-sensitive documentation that reduces frustration and increases task success rates. By leveraging AI for emotional detection and task assistance, UX writers can create smarter, more responsive technical content, ultimately improving user satisfaction and productivity.</p> | <p>Adhering to UX writing guidelines has significantly improved our content by simplifying complex information. However, challenges remain, particularly with document length, varying user expertise, decreasing attention spans, and the technical nature of certain processes. While the intricacies of these processes are unavoidable, the user experience can still be enhanced through more effective writing. Personalization is crucial. By leveraging AI, we can tailor content to individual user needs, ensuring it is both accessible and adaptable, ultimately creating a more seamless and engaging experience.</p><p>This idea, if implemented will benefit everyone in the IT sector. Despite the common dislike for reading documentation, product managers, developers, scrum masters, writers, support teams, sales teams, and customer service representatives all rely on technical documents to perform their jobs. In today's fast-paced environment, quick solutions and even faster implementation are crucial. A customizable, AI-driven reading experience could revolutionize productivity across departments. It also offers a significant boost to a company's accessibility efforts, providing valuable support to neurodiverse individuals and enhancing overall usability.</p><p><span style="font-size: 16px">Discover the potential of personalized documentation tailored to the unique needs of each individual user and their needs. Join us to explore how a single set of documentation can be transformed to perfectly match every user's specific requirement.</span><br></p> | <p>Traditional technical documentation often follows a one-size-fits-all approach which can be challenging for diverse audiences, including neurodiverse individuals, people with varying levels of technical expertise, or emotional states, and those with specific accessibility requirements. Users may find it difficult to extract the most relevant information quickly or to engage with documentation in a way that suits their learning style. Minimal use of visual aids, such as diagrams or flowcharts, leaves users struggling to grasp complex concepts, especially those with learning disabilities. Furthermore, outdated or inconsistent documentation can lead to confusion when information doesn’t align with current versions of software or practices. These issues significantly impact user accessibility and the overall effectiveness of technical documents.</p><p>The methodology will begin with a comprehensive literature review to understand current practices and identify gaps in adaptive documentation and AI-driven task assistance. We would try to understand user behaviors and emotional responses to technical documentation, involving participants with varied level of expertise. </p><p><span style="font-size: 16px">Additionally, we will utilize crowdsourcing platforms to gather broad community feedback on the use of AI and its feasibility and reliability.</span><br></p> | <p>We've all been discussing AI—it's something we're curious about, yet also a bit apprehensive. In this session, our goal is to help you embrace AI as a valuable tool. Together, we'll explore how technical writers can collaborate with AI to create top-tier documentation. In a world where every customer seeks a personalized experience, we aim to show how AI can make even the most complex documents uniquely tailored and more accessible.</p><p>Key takeaways:</p><p><!-- x-tinymce/html --></p><ol><li>Explore the potential of integrating adaptive, emotion-sensitive documentation with task assistance AI to enhance user experience</li><li>Discover with a prototype how to leverage AI to create dynamic, personalized documentation that adjusts to users' emotional states and expertise levels</li><li>Supports neurodiverse and differently abled users by offering a range of accessibility features directly within the documentation</li><li>Introduction to a Dynamic Customization Layer for technical documentation, allowing users to personalize their documentation experience</li></ol> | Early Career,Mid-Career | Beginner,Other | <p>This session will be highly beneficial for technical writers, content creators, UX designers, documentation managers, and anyone involved in crafting or delivering technical documentation. Attendees who are eager to personalize their documentation outputs by make their content more customizable, engaging, accessible, and user-friendly will gain the most from this session.</p><p>In this session they would get to know the latest use of AI in documentation and how it can be enhanced and leveraged for a unique writing experience. It would benefit attendees who want to explore how AI-driven real-time analytics will be able to help continuously refine the content, making documentation smarter and more responsive.</p><p>This session may be less beneficial for those who are writing for a single user group or professionals who specialize in highly technical or specialized fields where traditional documentation formats remain a requirement. </p> | Ankita Biswas | Aparajita Singh | ankita.biswas@oracle.com | 8860432909 | Oracle | Hyderabad | <ul><li>Ankita Biswas:<br>As a senior technical writer, I focus on enhancing user experiences through clear and concise documentation. With expertise in developer and end-user documentation, I also review UI content to ensure consistency and clarity. Currently, I am exploring innovative ways to create technical content that remains comprehensive yet easy to understand.</li><li>Aparajita Singh:<br>Aparajita Singh is an Associate User Assistance Developer at Oracle, specializing in UX writing, documentation, and UI string reviews. Combining her linguistic expertise with a passion for technology, she crafts content that simplifies complex ideas. Recently securing second place at Oracle's Gweek conference, Aparajita’s skills span user experience writing, Oxygen XML Author, and content development, making her a dynamic contributor to improving user interactions.<br></li></ul> | No | <p>Aparajita and Ankita – Oracle Gweek Talks</p><p>Session Type: Research Paper Presentation</p><p>Conference: Oracle Gweek Conference</p><p>Date: August 2024</p><p>Title: Navigating Neurodiversity: Addressing Digital Accessibility Challenges for Varied Cognitive Profiles</p><p>Awarded 2nd prize, this presentation focused on the importance of digital accessibility for neurodiverse individuals. We explored the specific challenges faced by people with different cognitive profiles and offered strategies for creating inclusive digital experiences. Our research emphasized practical solutions to bridge the accessibility gap, aiming to make technology more usable for everyone, regardless of their cognitive differences.</p> | <p>Ankita Biswas - <a href="https://www.linkedin.com/in/ankita-biswas-87a7a9147">https://www.linkedin.com/in/ankita-biswas-87a7a9147</a><a href="https://www.linkedin.com/in/ankita-biswas-87a7a9147"></a></p><p>Aparajita Singh - <a href="https:/www.linkedin.com/in/aparajita-singh-31b3961b2">https:/www.linkedin.com/in/aparajita-singh-31b3961b2</a></p> | Yes |
| 34 | 09/08/2024 | Content Creation,Tools and Technology,Emerging Trends | Video Creation, Engaging Content, User Enriching, Dynamic Learning | Complexity to clarity: The power of creation | <p class="MsoNormal">Creating compelling content hinges on two fundamental
aspects; comprehension and engagement. In this session, we will delve into the
essential elements that make a video tutorial not only informative but also
captivating. We have transformed the intricate process of network provisioning
into accessible content through strategic video creation.</p><p class="MsoNormal">Our extensive video library stands as a testament to how we
have simplified complex concepts and functionalities. We would like to share
insights into how our vast collection of videos has streamlined the product
complexities, making them easier to understand. </p><p class="MsoNormal">We will walk through the challenges we faced during video
production and the iterative steps we took to ensure top-notch quality.
Understanding our audience has been at the heart of our approach. Our videos cover
everything from fundamental product basics to advanced solutions, which has
helped in training Regional Business Centers (RBC). This comprehensive strategy
has significantly improved clarity, enhanced retention, and boosted viewer
engagement.</p> | <p class="MsoNormal">Video creation has revolutionized traditional
documentation—one person’s efforts can now profoundly impact the end users. Our
videos provide dynamic visual and auditory explanations that make using our
products more intuitive and performing specific tasks more straightforward. They
also minimized misunderstandings and communication errors. </p><p class="MsoNormal">Here’s what sets our video content apart:</p><ul><li><b>What's New</b>: Stay updated with the latest features and
advancements.</li><li><b>Feature Concepts</b>: Dive deep into the core
functionalities and benefits.</li><li><b>Installation Demos</b>: Follow step-by-step tutorials for
a smooth setup experience.</li><li><b>Documentation Overviews</b>: Get a comprehensive snapshot
of essential information.</li><li><b>How-To Videos</b>: Master practical tips and techniques
for optimal use.</li><li><b>Upcoming WoW features:</b> Market the experimental
features in the product.</li></ul><p class="MsoNormal">To bridge the gap of our customer unfamiliarity, we created
videos which give a great visual experience of On-product documentation
support, virtual tour, Documentation Center, and Network Developer Portal. </p><p><span style="font-size: 16px">Plus, our entire video library is designed to be barrier-free,
ensuring accessibility for everyone, including those with different abilities.
Join us and see how our cutting-edge video approach can revolutionize your
documentation experience!</span><br></p> | <p class="MsoNormal">Our methodology centers on accuracy, clarity, and
consistency throughout the video creation process. This approach is a deep
understanding of the need of our audience. To achieve this, we collaborate
closely with Product Line Managers (PLMs), R&D, and customer-facing teams to
gain insights into their challenges and preferences.</p><p class="MsoNormal">Creating engaging content involves a comprehensive,
iterative process:</p><ol><li><b style="font-size: 14px">Resource
Evaluation</b><span style="font-size: 14px">: We conduct a meticulous assessment of the resources
required, including tools, software, and the effort involved. This ensures
that we are well-equipped to produce high-quality videos.</span></li><li><b style="font-size: 14px">Quality
Assurance</b><span style="font-size: 14px">: We have established a rigorous process to validate and
enhance the technical content, ensuring it meets our high standards of
accuracy and reliability.</span></li><li><b style="font-size: 14px">Platform
Alignment</b><span style="font-size: 14px">: Our process includes selecting the right platform for
publishing and ensuring that our content remains in sync with product
releases and updates.</span></li></ol><p><span style="font-size: 16px">Additionally, we have advanced our methodology to
incorporate interactive elements in our videos, offering a personalized and
dynamic experience. This evolution enhances viewer engagement and ensures that
our content resonates more effectively with our audience.</span><br></p> | <p class="MsoNormal"><b>Mastering Effortless Video Documentation Creation</b></p><ol style="margin-top:0cm" start="1" type="1">
<li class="MsoNormal"><b>Effortless
Video Documentation Strategy</b>: Gain insights into our proven strategy
for creating video documentation with ease. Learn the streamlined approach
that simplifies the process, enabling you to produce high-quality videos
efficiently.</li>
<li class="MsoNormal"><b>Straightforward
Solutions for Information Representation</b>: Discover how to effectively
present information in a clear and engaging manner. Explore methods that
ensure your content is direct, making complex concepts easily
understandable for your audience.</li>
<li class="MsoNormal"><b>Decoding
Interactive Content</b>: Uncover the no-brainer approach to creating
interactive content. Learn techniques to incorporate interactivity that creates
a dynamic learning experience.</li><li class="MsoNormal"><b style="font-size: 14px">Practical
Implementation Tips</b><span style="font-size: 14px">: Walk away with actionable tips and best practices
for applying these strategies in your own projects. Discover tools and
techniques that can be immediately implemented to improve your video
documentation process.</span></li>
</ol><p class="MsoNormal">Join us to unlock these key strategies and transform the way
you create and use video documentation, making it a more effective and engaging
tool for your audience!</p> | Mid-Career | Intermediate | <p class="MsoNormal">Who in the audience would MOST benefit from attending your
session?</p><p class="MsoNormal"> <span style="font-size: 16px">Technical writers seeking to begin or enhance video
creation.</span></p><p class="MsoNormal">How would they benefit? </p><p class="MsoNormal"> They will learn the end-to-end
requirements required to create videos.</p><p class="MsoNormal">Who would benefit LEAST from your session? </p><p class="MsoNormal"> Teams who have already implemented the topics we are
covering. </p><p class="MsoNormal">Who would find it too basic or too advanced? </p><p class="MsoNormal"> A person free to create videos using AI tools will find it
basic. It will be advanced for a non-tech savvy. </p> | Esther Stanley | Smitha Gopalakrishnan | esther.stanley@nokia.com | 9742266436 | Nokia Solutions & Networks India Private Limited | Bangalore | <p><b>Esther's Bio: </b></p><p class="MsoNormal">With 14 years of experience in technical writing, In my
current role I have been instrumental in establishing and refining processes
for video documentation, overseeing the end-to-end video creation life cycle for
five key applications within our product. My role involves streamlining video
production to ensure clarity and effectiveness. I am passionate about exploring
methods to boost productivity and I am committed to continuous learning and
professional growth.</p><p><span style="font-size: 16px">In 2022, I was honored with recognition in the Hall of Fame for
the NI Quality Awards. Additionally, I was part of the team that received the
Quality 2023 Award, earning special recognition for our unwavering commitment
to quality, security, privacy, and sustainability excellence. </span><br></p><p><b style="font-size: 16px">Smitha's Bio:</b><br></p><p class="MsoNormal">With 24 years of diverse documentation experience, I have
honed my skills across several domains. My career began with a year of crafting
study materials, followed by 20 years in healthcare documentation, and 3 years
in technical documentation. In addition to the vast video creation activities
within the team, I have created professional videos and trailer video for
Wavelengths conference, and short video clips of team activity. My flair for
writing fuels my ability to present complex information clearly and easily
to diverse audiences. I am a quick learner, highly organized, and
resourceful. With this blend of experience and dedication, I ensure that
I deliver good quality documentation that effectively communicates key
information.</p> | No | <p><span style="font-size: 16px"><b>Esther: </b></span><br></p><p><span style="font-size:11.0pt;line-height:107%;,sans-serif">At the Nokia Annual Innovation Day 2022, I had
the presented on the topic "Screen Tour," where the advantages of
integrating screen tours into new interfaces was highlighted. In addition to my
public speaking engagements, I conduct video training sessions for new team
members, ensuring they quickly acclimate to our tools and processes. I also
participate in internal training workshops as needed to leverage my
communication skills. Played a key role in presenting the team's achievements
and progress to the leadership team.</span></p><p><span style="font-size:11.0pt;line-height:107%;,sans-serif"><b>Smitha:</b></span></p><p class="MsoNormal">I have mentored trainees or new joinees while playing the
role of a Training faculty or mentor. I have presented knowledge sharing
session on updating tables using an XML tool and a comprehensive session on
Azure Key Vault, both virtually. My role involved designing and delivering
content that effectively equipped participants with the skills and knowledge
needed.</p><p><span style="font-size:11.0pt;line-height:107%;,sans-serif"></span><br></p> | <p>We do not have a link that can be externally shared. </p> | Yes |
| 35 | 09/08/2024 | Content Creation,Tools and Technology,Emerging Trends | Interactive content, dynamic, user adoption, customer delight, support documentation, visual thinking | Interactive Documentation: A Visual Dialogue with Information Seekers in a World of Words | <p class="Keywords" style="text-indent:0in"></p><p class="Keywords" style="text-indent:0in"><span style="font-size:11.0pt;,sans-serif;font-weight:normal;font-style:normal">With the world becoming more visual and
intuitive, text-intensive artifacts are gradually receding in importance.
Static manuals, linear PDFs, conventional decks etc. are giving way to more
dynamic documentation styles. Readers need well-packaged content that captures
their fleeting attention span, so that they not only receive, but also participate
in the information acquiring process.</span></p><p class="Keywords" style="text-indent:0in"><span style="font-size:11.0pt;,sans-serif;font-weight:normal;font-style:normal">This paper intends to explore the steps
involved in building interactive, easily navigable content products without the
use of codes, markup languages or even design tools which content specialists
may not have access to, or expertise in. It is a nearly zero-cost formulae to
generate engaging assets as nifty as a graphic-designer driven artifact. The
article demonstrates </span><span style="font-size:11.0pt;,sans-serif;font-style:normal">samples</span><span style="font-size:11.0pt;,sans-serif;font-weight:normal;font-style:normal"> of how
traditional user-assistance materials — training guides, FAQs, QRGs, case
studies and forms, can be metamorphosed into interactive equivalents thereby
giving readers a holistic content experience.</span></p> | <p class="MsoNormal" style="line-height:normal">In a market of flux and fluid preferences, it is imperative
for writers to constantly reinvent themselves to weave their importance into
the digital DNA of the industry. Readers are used to a very different style of conventional
documents. <span>Content being a heavily
text-exhaustive concept, readers are used to a very different style of
receiving content. Words like “manuals”, “training guides” and “handouts” only
bring out visions of pages of print that people don’t really wish to peruse to
find the answer to one query prodding their mind. </span>There is a lot of
text, linear scroll, and in the name of visuals, there is perhaps a flowchart
or a screenshot or two, and in the name of interactivity there is a ToC and
some bookmarks. </p><p class="MsoNormal" style="text-align:justify">But, at a time when the world is
going more visual and intuitive, text-intensive artefacts are gradually taking
a backseat. <span>Millennials and Gen Z-s
are attuned towards visual and intuitive aids to find their content. They
rather ‘see’ how it’s done than ‘read’ about it. Moreover, with fast changing
products and reduction of development life cycles, increasing user proficiency to
perform tasks quickly is critical, to remain relevant in a competitive market.</span></p><p class="MsoNormal" style="line-height:normal">A documentation model needs to be framed for the
contemporary reader- one who does not like to read too much, one who needs to
be impressed with the format from the very get-go, and one who needs content
anywhere anytime. This format allows documentation to be dynamic even if it is
offline.Thus the motivation for the re-imagined use of everyday content tools to
present something that goes beyond the usual, creates a sense of amplified
wonder, or what in a more colloquial usage is called a “wow-factor”. </p><p class="MsoNormal" style="line-height:normal"></p> | <p class="MsoBodyText" style="text-indent:0in"><span style="font-size:11.0pt;line-height:95%;,sans-serif" lang="X-NONE">Interactive documentation comes into play as a
'dynamic documentation' universe which comprises various formats to cater to
every kind of content need of the contemporary reader. The suite consists of:</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Playbooks/Flipbooks</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Quick
Reference Guides</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Quiz Sheets /
Feedback Forms/ Surveys</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Case Studies</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Catalogs</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">FAQ Documents</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Training
Guides</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Newsletters</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Instruction
Booklets/How-to Guides</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Hands-on
Guides</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Dashboards</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Job Aids</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">And more…</span><span lang="X-NONE"></span></p><p class="MsoBodyText"><span style="font-size:11.0pt;line-height:95%;,sans-serif" lang="X-NONE">This
novel format offers interactive and visually appealing artifacts created using
content-related tools readily available at the disposal of writers — such as
Microsoft Word, PowerPoint and Excel.</span><span lang="X-NONE"></span></p><p class="MsoBodyText"><span style="font-size:11.0pt;line-height:95%;,sans-serif" lang="X-NONE">By
using the existing features of the MS Office Suite, a viable, cost-friendly
output can be generated. This will pique the interest of users, disseminate
product know-how with a distinctive approach and satisfy the reader’s
proclivity towards visual content.</span><span lang="X-NONE"></span></p><p><br></p><p class="MsoBodyText"><span style="font-size:11.0pt;line-height:95%;,sans-serif" lang="X-NONE">The
idea is to give users an online experience native to a browser, in an offline
mode. A hand-crafted, easily customizable and template-independent solution. It
is an attempt to give a digital makeover to conventionally static and linear
documentation formats to a more augmented upgrade.</span><span lang="X-NONE"></span></p><p class="MsoBodyText"><span style="font-size:11.0pt;line-height:95%;,sans-serif" lang="X-NONE">The
following elements can be used to introduce interactivity to the artifacts:</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Page flips or
swipe transitions with reverse pagination</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Clickable
tabbed interface</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Links (to
internal or external pages, as required)</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Pop-ups</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Expandable or
collapsible panels</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Hyperlinked
iconography (Home icons, cross or close buttons)</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Call-to-action
(CTA) buttons or UI labels (E.g.: Next, Previous, Read More, Submit etc.)</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Burger Menus
that can act like a table of contents to help users navigate to different
sections</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Pull down
menu content</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Basic
categorization of page types (home pages, landing pages, windows)</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Tooltips/
Hover text</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">Hover-based interactions
to get enlarged view of thumbnail images</span><span lang="X-NONE"></span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span style=",sans-serif" lang="X-NONE">User-input
based interactive quizzes with real time feedback</span><span lang="X-NONE"></span></p><p class="MsoBodyText"><span style="font-size:11.0pt;line-height:95%;,sans-serif" lang="X-NONE">Using
a combination of all or some of these elements, housed within a uniform design
structure, it is possible to achieve a holistic output that will not only
engage but also create a lasting impression. It is rather ambitious to explain
interactivity through static imagery. However, the following samples might shed
some light on the concept. The samples and an estimation model with unit pricing
of each artifact type to offer customers, are available on request. </span><span lang="X-NONE"></span></p><p class="MsoBodyText"><span lang="X-NONE">A technical communicator has
capabilities to:</span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span lang="X-NONE">Understand requirements and conduct end user analysis to gauge the
audience. </span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span>Curate</span><span lang="X-NONE"> information
from available and sometimes varied, and scattered sources. </span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span lang="X-NONE">Author clear, succinct instructions on the steps required to
complete a task. </span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span lang="X-NONE">Clear clutter and edit jargons to retain appropriate information.</span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span lang="X-NONE">Structure content with appropriate references using TOC, index and
bookmarks. </span></p><p class="MsoBodyText" style="margin-left:.45in;text-indent:-.25in"><span style="font-family:Wingdings" lang="X-NONE">§</span><span style="font-size:7.0pt;line-height:95%" lang="X-NONE"> </span><span lang="X-NONE">Employ graphic representations to give clarity via process flow
diagrams, infographics, and screenshots.</span></p><p class="MsoBodyText" style="text-indent:0in"><span lang="X-NONE">With such robust
skills up their sleeves, technical writers are evidently the best resources
adept to develop this framework. They bring to the table a combined skill set of
the designer and the writer to produce a cost-effective alternative to more
expensive design-oriented document options.</span></p><p><br></p> | <p class="MsoListParagraphCxSpFirst" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:normal"><span style="font-family:Wingdings"><span>§<span>
</span></span></span><b>Good content converts</b>: Documentation is a
way to build trust with users and guarantees ROI. The availability of strong, post-purchase
support influences users’ decision-making. Provision of an immersive support
document helps the brand establish a sustained engagement with the user and
contribute to the profit margin of the business.</p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:normal"><span style="font-family:Wingdings"><span>§<span> </span></span></span><b>Share
and send:</b> Due to the simplicity of the file format, circulation is uncomplicated.
The file sizes are optimum and can be shared using email or drives and can be downloaded
as a source of offline assistance. <span></span></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:normal"><span style="font-family:Wingdings"><span>§<span> </span></span></span><b><span>Make content do more:</span></b><span> There is increased user participation in
these artifacts because the user needs to click or perform some activity to
find the information and progress ahead, instead of just scanning and scrolling.
This keeps them active and motivated, breaks the monotony and sustains the
transitory attention span of users.</span></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:normal"><span style="font-family:Wingdings"><span>§<span>
</span></span></span><b>Brevity is hit:</b> <span>Interactive documents have the capacity to hold a lot of information that
maybe erstwhile spread across multiple legacy resources disseminated in logical
parts, without seeming exhaustive. A single source of truth also helps in
retention of information.</span></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:normal"><span style="font-family:Wingdings"><span>§<span> </span></span></span><b><span>Go anywhere from anywhere:</span></b><span> A carefully planned navigation network minimizes
scrolling and makes the content easy to refer and find, giving users a
friction-free learning experience.</span></p><p><br></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:normal"><span style="font-family:Wingdings"><span>§<span> </span></span></span><b><span>Cost effectiveness</span></b><span>: The availability of the MS Suite, eliminates
issues like license cost, permissions and cost approvals. It also eases the
need for graphic designers or programmers which entails resource planning and
associated costs.</span><b></b></p><p class="MsoListParagraphCxSpLast" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;text-align:justify;text-indent:-.25in;line-height:normal"><span style="font-family:Wingdings"><span>§<span> </span></span></span><b><span>Creator’s delight:</span></b><span> From a tool and output perspective, owing
to the minimal learning curve, this form affords creative liberty. With a
little practice and imagination, one can easily create interactive
documentation without design tools or programming languages. Also, there is
much scope for reuse and repurposing of design and structure which saves time
and effort.</span></p> | Mid-Career | Advanced | <p class="MsoNormal" style="text-align:justify"><span>Interactive Technical Documentation gives a functional and amplified
content experience to users within a visually augmented framework. It is the key
to translate user engagement into customer delight.</span></p><p class="MsoNormal"><span lang="EN-IN">This form of documentation is most beneficial to Technical Communicators
who do not have programming expertise or enhanced designing capabilities, but
still want to create a visually engaging content experience to maximise user
adoption for the documentation they produce. Interactive documentation model is
most beneficial for wrirers who wish to stay relevant based on how users
nowadays consume content.</span></p><p><br></p><p class="MsoNormal"><span>Interactive
Documentation is a reimagined use of readily available content tools to present
professional-looking work products that go beyond the conventional static
document format and creates a “wow-factor”, with minimal time for creators to
ramp up on these skills. And the best part is the flexibility of the format.
You can create a serious doc such as a deployment guide and even a fun school
project for kids in this mode. So, this documentation model caters to something
for every user segment. </span>However, s<span lang="EN-IN">ome amount of understanding and sense of basic design aesthetics is
required to create these artifacts and give them a professional look and feel.
However, with structure, consistency and content at the crux of this format,
this is not a difficult skill to adopt for technical writers. Also, things can
be templatized for reuse and repurposing.<br>
</span><span></span></p><p><br></p> | Shayani Bhattacharjee | | shayani.bhattacharjee@oracle.com | 9049696713 | Oracle India Pvt. Ltd. | Kolkata | <p>An enthusiastic professional with 13+ years of Technical Writing experience, who likes to sprinkle assignments with a flavour of creativity, humour and a compelling user-centric attitude. Having worked directly at different client locations overseas, I can bring to the table my exposure to multi-cultural inclinations, to create bespoke content solutions. I have worked in Cognizant Technology Solutions for 10 years and is now working in Oracle as a Principal Information Developer. I have a Post Graduate degree in English Literature from Presidency University and am now pursuing another degree in Spanish Language and Literature.<br></p> | Yes | <p>I have presented my study and research on interactive documentation and user adoption in the annual pan India, women-only conference internal to Oracle called the GWEEK Talks, for women in tech. I ranked first in this competitive conference in the year 2022.<br></p> | <p><a href="https://www.linkedin.com/in/shayani-bhattacharjee-1a174b57/"> Shayani Bhattacharjee | LinkedIn</a><br></p> | Yes |
| 36 | 09/08/2024 | Content Creation | Accessibility, Technical Documentation, Inclusivity, Assistive Writing, | Docu-bility - Writing for all audiences | <p>Accessibility has permeated all aspects of our lives be it, a ramp for a wheel chair to enter public places, or screen reader in mobiles, or any other assistive devices. Our technical documentation is yet to catch up to the nuances of accessibility concepts. This presentation walks us through the concepts that would make our documentation inclusive by making it ability and device agnostic. Assistive technologies like screen readers, color-correcting tools, and audio assistance are reshaping accessibility. Yet, many documents still fall short.</p><p><span style="font-size: 16px">Let us make our documents accessible!</span><br></p> | <p>The motivation for choosing this topic is to ensure that all users, regardless of their abilities, can access, understand, and benefit from the information provided. It also provides the following benefits.</p><p><span style="font-size: 16px"><b>Inclusivity:</b> Making documentation accessible ensures that it can be consumed by one and all, including people with special needs. This helps create a more inclusive environment.</span><br></p><p><span style="font-size: 16px"><b>Legal Compliance:</b> There are regulations being put in place to ensure the digital content is accessible to people with special needs as well. Making sure that your documentation meets these standards will help avoid legal issues.</span><br></p><p><b>Improved Usability:</b> Accessible documentation is often clearer and easily consumable by all users and not just those with disabilities. This in turn promotes user satisfaction and results in fewer support requests.</p><p><b>Broader Audience:</b> Documentation that is accessible allows you to reach a wider audience, including those who rely on assistive technologies.</p><p><b>Corporate Responsibility:</b> Demonstrating a commitment to accessibility reflects positively on the organization.</p><div><br></div> | <p>Following methodology will be followed for the presentation:</p><p><br></p><p>- Set a clear objective about the presentation</p><p>- Provide a clear introduction to the concept</p><p>- Identify the audience</p><p>- Outline the current gap in the documentation - share some real-life examples</p><p>- Present the solution.</p><p>- Engage the audience with an interactive component.</p><p>- Conclusion</p><p>- Q&A</p> | <p>By the end of the session, users should be able to:</p><p>-Understand what is accessibility</p><p>-Explain the importance of accessibility and how it impacts user experience and compliance.</p><p>-Implement best practices for creating accessible documentation.</p><p>-Identify and evaluate the components of accessible versus non-accessible documentation.</p><p>-Apply accessibility principles in real-world scenarios, ensuring that all users, including those with disabilities, can access and benefit from the documentation.</p><p>-Assess the accessibility of existing documentation using appropriate tools and methods.</p><p>-Develop new, accessible technical documentation templates and guidelines.</p><p>-Describe how accessibility improves user experience and compliance with legal standards.</p> | Early Career,Mid-Career,Senior Career | Intermediate,Advanced | <p><b>Who would benefit:</b></p><p><b>Technical Writers:</b> Writers are solely responsible for creating and maintaining documentation. Understanding accessibility will help them produce content that is usable by a wider audience.</p><p><b>UX/UI Designers:</b> They can better design more user-friendly interfaces.</p><p><b>Managers: </b>By understanding the importance of accessibility, they can better guide their team and ensure that their team prioritizes it in their documents.</p><p><b>How would they benefit:</b></p><p><b>Enhanced Skills:</b> They gain knowledge and shape their existing skills to create accessible documentation.</p><p><b>Compliance:</b> Ensure that their work meets legal and regulatory standards for accessibility.</p><p><b>Improved User Experience:</b> Develop ability to create documentation that is user friendly and covers all audiences including those with special needs.</p><p><span style="font-size: 16px"><b>Broader Audience Reach:</b> Ensures their reaches a wider audience, also resulting in lesser support tickets.</span></p><p><b>Who would benefit LEAST?</b></p><ul><li><b>Accessibility Experts:</b> Those who already have advanced knowledge and experience in accessibility.</li><li><span style="font-size: 14px"><b>Non-Documentation Roles:</b> Those who are neither content developers nor leading a documentation team would not find the session relevant.</span></li></ul><p><b>Who would find it too basic or too advanced?</b></p><ul><li><b>Too Basic: </b>As described earlier, these accessibility experts would find this too basic as they might be looking for in-depth knowledge.</li><li><b>Too Advanced:</b> Beginners who are entering into the field of writing with no prior knowledge or experience, might find some of the technical aspects challenging.</li></ul><div><br></div><p><br></p><p><b><br></b></p><p><span style="font-size: 16px"><br></span><br></p> | Asha Iyengar | Srilatha P | iyengarasha0412@gmail.com | 09845697646 | Transcend Creative Services Pvt. Ltd | bangalore | <p><span style=", Helvetica, Arial, sans-serif;font-size: 14px">Asha Iyengar: Experienced documentation manager with over 16 years of experience in customer-facing documentation for enterprise software applications. For last 7 years have been leading and managing a team of writers working on different clients (Hewlett Packard Enterprise and Microsoft) and projects.</span></p><p><span style=", Helvetica, Arial, sans-serif;font-size: 14px">Srilatha P: A Lead Technical Writer at Automation Anywhere, Srilatha comes iwth 7+ years of experience in documentation in Healthcare, Education, Insurance, Software with focus on instructional designing, storyboarding, content writing, and editing. A detailed-oriented technical communicator, passionate about breaking down complex technical concepts into easily understandable blocks of information.</span></p><div><span style="font-size: 16px"><br></span></div> | No | <p>None</p> | <p>NA</p> | No |
| 37 | 09/08/2024 | Content Creation,Tools and Technology,Automation,Emerging Trends | OpenAI, PostBot, Security, API Integration, Automation of Document generation | Unlocking the Power of One: PostBot Solutions for Secure, Efficient Technical Writing | <p>In today’s fast-paced digital landscape, technical writers are expected to manage and deliver complex documentation with speed, accuracy, and security. <strong>"Unlocking the Power of One: PostBot Solutions for Secure, Efficient Technical Writing"</strong> explores how AI-driven automation tools like <strong>OpenAI PostBot</strong> and <strong>Local/Secure PostBot</strong> can revolutionize the API writing workflow. This session delves into the advantages of using a single, unified platform to automate content creation, optimize API documentation, and ensure compliance with privacy regulations.</p><p>By comparing cloud-based and self-hosted PostBot implementations, participants will discover how each solution can streamline processes while addressing distinct needs for scalability and data security. With real-world use cases, live demonstrations, and practical insights, this session emphasizes the "Power of One"—a concept that highlights the efficiency, empowerment, and simplicity achieved through unified writing tools. Attendees will leave with actionable strategies for enhancing their technical writing processes, whether in a highly regulated industry or a fast-moving tech environment.</p> | <p>The choice between <strong>Local PostBot</strong> and <strong>OpenAI PostBot</strong> depends on organizational needs for security, scalability, and customization. By implementing these tools, companies can simplify technical writing, increase productivity, and harness the "Power of One" to unify workflows while addressing their unique requirements.</p><p><br>Some of the motivation for Implementing these kinds of PostBot include:<br>1. <strong style="font-size: 14px">Data Security and Privacy</strong><span style="font-size: 14px">: </span><span style="font-size: 14px">hosting a </span><strong style="font-size: 14px">Local PostBot</strong><span style="font-size: 14px"> ensures complete control over the data.<br>2. </span><strong style="font-size: 14px">Customization and Control</strong><span style="font-size: 14px">: </span><span style="font-size: 14px">A </span><strong style="font-size: 14px">local implementation</strong><span style="font-size: 14px"> offers greater flexibility in terms of customization.<br>3.</span><strong style="font-size: 14px">Compliance with Regulatory Standards</strong><span style="font-size: 14px">: </span><span style="font-size: 14px">For organizations operating under stringent compliance regulations, a local PostBot ensures full adherence to data governance, enabling the customization of encryption standards, auditing, and access controls.</span></p> | <p class="MsoNormal">Analyze the functionality and performance of existing
PostBot-like solutions (cloud-based and self-hosted) from GitHub repositories
and other open-source tools. Focus on aspects like scalability, security, ease
of integration, and cost-effectiveness.</p><p class="MsoNormal"><span style="font-size: 16px">OpenAI PostBot: Set up a PostBot integrated with OpenAI’s
API for real-time content generation, auto-updates, and documentation
optimization.</span></p><p class="MsoNormal">Local/Secure PostBot: Design and install a self-hosted
PostBot on internal servers, ensuring encryption, API integrations, and
compliance with security protocols.</p><p class="MsoNormal"><span style="font-size: 16px">Analysis of the result to check the accuracy of the content
using either OpenAI PostBot or Local PostBot. Check for scalability which is
monitoring performance with multiple concurrent users across locations.</span></p> | <p class="MsoNormal">1. Mastering AI-Driven Documentation Tools</p><p class="MsoNormal">Attendees will learn how to use AI-powered tools like OpenAI
PostBot and Local/Secure PostBot to automate routine tasks in API documentation
updates. This skill will enhance attendees’ efficiency allowing them to focus
on high-value writing and technical problem-solving.</p><p class="MsoNormal">2. Addressing Security and Compliance in Technical Writing</p><p class="MsoNormal">Attendees will gain insight into how Local/Secure PostBot
can be used to meet industry-specific data security and privacy requirements making
it suitable for highly regulated industries. Participants can confidently
implement secure documentation processes, ensuring compliance and integrity
when handling sensitive or proprietary information.</p><p></p><p class="MsoNormal">These outcomes ensure that attendees walk away with
actionable skills, whether their focus is on boosting productivity, improving
collaboration, or ensuring data security in technical writing environments.</p> | Senior Career,Mid-Career,Early Career,StudentIntern | Beginner,Intermediate | <p class="MsoNormal">MOST Benefit:<br>
<br>
1. Technical Writers & Documentation Managers: They will gain insights into
increasing productivity, enhancing collaboration, and automating routine
writing tasks, such as API documentation and content updates.<br>
<br>
2. IT Security & Compliance Professionals: These attendees will benefit
from understanding how the Local/Secure PostBot solution can be implemented in
environments with stringent data privacy or security requirements.</p><p class="MsoNormal">LEAST Benefit:</p><p class="MsoNormal">Non-Technical Professionals: Individuals in non-technical
roles (e.g., HR, marketing) who don't handle technical documentation or API
management will likely find the content too specialized for their day-to-day
responsibilities.</p><p></p><p class="MsoNormal">This session targets mid-to-advanced professionals looking
to enhance the efficiency, security, and scale of their documentation processes
using AI-driven automation tools.</p> | Sandhya Rao V | | sandhya.v@nokia.com | 9741941423 | Nokia | Bengaluru | <p class="MsoNormal">Sandhya Rao is a seasoned technical lead with over 14 years
of experience in the tech industry. She holds a Bachelor of Engineering and an
MBA in Strategy and Leadership from IMT Ghaziabad and Liverpool Business
School. Sandhya has worked as a software developer at Infinite Computer
Solutions and Cognizant, and has held a prominent role at Nokia as a Technical
Lead in R&D and later in the Customer Documentation team.</p><p class="MsoNormal"> <span style="font-size: 16px">At Nokia, Sandhya focused on REST API documentation,
continuous improvements, and innovative solutions, and was honored with the
Jury Award at Innovation Day 2023 for her contributions. Her professional
journey reflects a deep commitment to innovation, continuous learning, and the
empowerment of emerging talent.</span></p> | No | <p>Nokia Wavelength April 2024, Athens Greece - Presentation on Conversational AI in documentation</p> | <p>NA</p> | Yes |
| 38 | 09/08/2024 | Leadership and Management,Other | Career management, | Re-imagining yourself; What's after - been there, done that. | <p>Have you ever been asked what you would be doing if it were not tech comm? It's almost 2 decades since I got in and many of the folks who were once tech writers are all doing something else. How did they find that something else to do? And how can you find your something else?<br>As you grow older in a profession, you might encounter forks in the road ahead. And if there's no fork, then it's time you create one. <br>If you are in the been there done that club and looking for the inspiration on what to do next, this talk (last one from me!) will give you a few ideas on what could be next. For you and for me :)<br></p> | <p>It's inevitable. We all reach that point in our careers where we question the value we bring vis-a-vis to our compensation. Some reach this point of restlessness faster than the others.<br>During every appraisal, have you reflected on your increments? I got a 12% hike this year. I got 15%. But did I really add 15% more value than I did last year? What happens when you reach a point where you've tried everything possible? <br>Maybe you haven't tried everything possible. But then again, maybe you don't want to anymore. When and if you reach that spot, what are your options? How do you get started with reimagining yourself? Let's talk about the existential question that could be bothering a few of us.<br></p> | <p>I will use a personal, reflective, introspective method of presenting the topic. People relate to personal stories. So I will share my own journey and hope that it's informative enough for those who are interested to gather what it takes to chart their own course. Whether it is in this profession or the next.<br></p> | <p>1. Importance of self reflection, self evaluation and how they lead to self discovery. Why it's important to understand your values, strengths and passions.<br></p><p>2. The power of networking. And how to do it right. Building strong relationships opens doors. Not the other way around.<br></p><p>3. Building your brand. Because no one notices the 'this little shining light of mine...' 🙂 Understand why it's important to build a strong online presence and how to get comfortable showcasing your expertise.<br></p> | Mid-Career,Senior Career | Advanced | <p>This session will benefit the senior most writers the most. </p><p>Given that it's never too early to think about this topic, I think it will benefit even those writers who have just joined the profession. It's a stage that everyone will go through.<br></p> | Nibu Thomas | | nibu.thomas@whatfix.com | 9845205060 | Whatfix Pvt Ltd | Bangalore | <p>Nibu Thomas has been a past president of STC India and is currently Director, Information Development at Whatfix. He's very active on Linkedin with millions of views to his posts and over 50K followers. He's passionate about all forms of communication but is particularly deadly in its written form. In his spare time, he loves to read. He also tinkers with metal (real steel, not rock) in his workshop - whenever he can make the time for it. He believes that if you've done work that matters, then you will always have extreme reactions. If you have haters, it's a sign that you must be doing something right. :)<br></p> | Yes | <p>Spoken at prior STC India and STC US as well. <br>Also have spoken at CDC.<br></p> | <p>https://www.linkedin.com/in/nibu-thomas/<br></p> | No |
| 39 | 09/08/2024 | Content Creation | Embedded help, in-app help, help on-the-go, guided tours | One Goal, One Experience: Embedded Help for Effortless Usability | <p class="p1" style="font-size: 13px;line-height: normal">In-app documentation places the user at the center. It narrates the product workflow from the user’s perspective, making the experience intuitive and straightforward. Relying on external documentation to perform a task on the UI is a missed opportunity. The in-app documentation should be sufficient to guide users, enabling them to confidently navigate and use the product without having to look elsewhere.</p><p class="p1" style="font-size: 13px;line-height: normal">Sometimes, while writing about a product or feature, we inadvertently introduce complexity trying to showcase the latest tools and technologies, or language proficiency. <span style="font-size: 13px">Our goal is to deliver a delightful user experience that feels intuitive and effortless. We can achieve this by minimizing the logical debt, which occurs when the action and its purpose are disconnected. </span></p><p class="p1" style="font-size: 13px;line-height: normal">By aligning the documentation closely with the product’s functionality, we ensure that users understand not just what to do, but why they are doing it. By being involved in the design stage, the writer can ensure that the help content isn't only accurate but also seamlessly integrated into the product. This also eliminates the need for external explanations, such as adding screenshots and step-by-step guides in a separate portal, when the same guidance could be embedded directly into the product. </p> | <p class="p1" style="font-size: 13px;line-height: normal">For a long time, I, both as a consumer and a technical documentation writer, believed that help content must exist outside the product, separate from the user's experience. This mindset was rooted in the traditional approach, where users would need to search through lengthy manuals or external websites to find the help they needed. </p><p class="p1" style="font-size: 13px;line-height: normal">However, times have changed. Users today have little patience for sifting through pages of text to use a product. They expect immediate help that is integrated into the product.</p><p class="p1" style="font-size: 13px;line-height: normal">The concept of the "power of one" becomes clear when all stakeholders within an organization unite towards a common goal: delivering a cohesive, user-centered experience. We can achieve this when we break down the silos that often exist between teams. As writers, we can create built-in help that enhances the user experience. This approach saves users the frustration of toggling between screens and hunting for information, allowing them to access the guidance they need exactly when and where they need it.</p> | <p class="p1" style="font-size: 13px;line-height: normal">By mapping out the user journey, we can identify the critical moments where help is needed and ensure that it’s available within the product itself, in the form of tooltips, help panels, or guided walkthroughs.</p><p class="p1" style="font-size: 13px;line-height: normal">Early involvement allows the writer to provide input on the product’s real estate, helping to optimize the layout and ensure that there’s enough space for essential guidance without overwhelming the user. This collaboration results in a more cohesive and intuitive user interface, where help content is an integral part of the design rather than an afterthought.<br></p><p class="p1" style="font-size: 13px;line-height: normal">Example:</p><p class="p1" style="font-size: 13px;line-height: normal">Consider a banking application where users need to create a demat account. Traditionally, users might have to search through an online manual to find the steps involved. However, with in-app help, the process becomes much more intuitive. As soon as the user navigates to the "Demat Account" section, an overlay help appears, <span style="font-size: 13px">that walks them through each step until the account is created</span>. If the user needs further assistance, a “Need more help?” link opens <span style="font-size: 13px">a help panel that could slide out, offering more detailed instructions, </span><span style="font-size: 13px">or a brief video tutorial.</span></p> | <ul class="ul1" style="font-size: medium"><li class="li1" style="font-size: 13px;line-height: normal"><span class="s1" style="font-size: 9px;line-height: normal;font-family: Menlo"></span>Involve yourself early in the process</li><li class="li1" style="font-size: 13px;line-height: normal"><span class="s1" style="font-size: 9px;line-height: normal;font-family: Menlo"></span>Simplify complex contextual information and provide it within the application</li><li class="li1" style="font-size: 13px;line-height: normal"><span class="s1" style="font-size: 9px;line-height: normal;font-family: Menlo"></span>Write user-centered content</li><li class="li1" style="font-size: 13px;line-height: normal">Learn about different types of built-in help</li></ul> | Mid-Career,Senior Career,Early Career,Executive | Beginner | <p class="p1" style="font-size: 13px;line-height: normal">This session is intended for all technical documentation writers, particularly content strategists and decision-makers. <span style="font-size: 13px">Implementing various forms of built-in help, such as tooltips, chatbots, and guided tours, can significantly reduce support calls, decrease localization costs, and enhance customer satisfaction.</span></p> | Charanya Jayaraman | Soumyavathi Venkatesh | cjayaraman@salesforce.com | 9600074972 | Salesforce | BENGALURU | <ul><li style="font-size: 13px;line-height: normal">Hello, I'm Charanya, with over 13 years of experience in the field of technical writing and 17 years of overall professional experience. Currently, I work at Salesforce, where I focus on delivering high-quality documentation for Data Cloud, the data platform native to Salesforce. In my career, I’ve had the opportunity to work across various domains, gaining different insights and honing my expertise. Outside of work, I have a passion for cooking and love exploring different cuisines.</li><li style="font-size: 13px;line-height: normal"><p class="p1" style="font-size: 13px;line-height: normal">I'm Soumya with an overall experience of eight years in the field of writing. Two years in writing academic content and the rest in technical writing. <span style="font-size: 13px">Currently, I work at Salesforce, where I focus on delivering high-quality documentation for Data Cloud, the data platform native to Salesforce. </span><span style="font-size: 13px">I am exploring the newer version of myself as a mother of an 8-month-old and growing up once again. I love to spend my free time in nature and with pets.</span></p></li></ul> | No | <ul><li style="font-size: 13px;line-height: normal">Charanya, in collaboration with Sheena Lakshmi, presented a paper titled 'Writing for Chatbots' at the 2018 STC India Annual Conference.</li><li style="font-size: 13px;line-height: normal">Soumya, in collaboration with Aishwarya B.R, presented a topic titles "Unify Usability testing and Heuritics" at the 2019 STC India Annual Conference.</li></ul> | <p>NA</p> | No |
| 40 | 09/08/2024 | Emerging Trends,Content Creation | GenAI Content; Mindshift for AI Content Creation | Content Creation with Gen AI and the Mindshift | <p><font color="#080809">This session attempts to explore transitions and strategic approaches for creating and managing product documentation leveraging Generative AI. We explore and identify more pragmatic ways of creating and accessing information focusing on the right content, right set of people and at the right time with the needed mindshift.</font><br></p> | <div>This session explores content landscape in disruptive times and focuses on leveraging Generative AI to build the understanding of persona and prompt engineering as well as the needed mindshift to create content for a sustainable presence with the technological innovation. This session will also cover <span style="font-size: 14px">various parameters for writing for a product from the Gen AI perspective like </span></div><div>• Audience and user experience</div><div>• Language suitability and intellectual honesty </div><div>• Cognitive learning and psychology - role play in the product documentation</div><div><br></div><div><br></div> | <p>This session covers the following topics:</p><p>1. Introduction to disruptive times, Generative AI and mindshift</p><p>2. Thought leadership - mindshift, Gen AI and content creation</p><p>3. How to use persona, prompt engineering, content creation with Gen AI and content analytics for an enhanced content quality and client experience.</p><p>4. Best practices</p><p>5. Q&A</p> | <p>Attendees will have the opportunity to learn about the following:</p><p>1. how to create a persona?</p><p>2. how to use prompts effectively?</p><p>3. Concept of mind shift and the needed mindset</p><p>4. Content governance and best practices</p><p>5. how to leverage Gen AI for content development </p> | Mid-Career,Senior Career | Intermediate | <p>Audience who are willing to explore Generative AI and would like to learn more about creating a persona for Gen AI; prompt engineering, content development process with Gen AI; cognitive learning and psychology for using new tools and technologies like GPT.</p> | Dr Anu Singh | | anu.singh@fiserv.com | 9717697720 | Fiserv | Noida | <p>Anu’s background as a Ph.D. in English Literature led her to believe in the enormity of the human mind, its thoughts, feelings and the social paradigm it creates and coexists in.</p><p><span style="font-size: 16px">Anu can help you connect the dots between a great product experience and a successful product adoption for customers with a focus on enabling client’s success through adaptive and predictive information around their needs leveraging Gen AI.</span><br></p><p><span style="font-size: 16px">She possesses numerous degrees and certifications, and loves reading about culture, new technologies and stories in the novel or short-story format. </span><br></p> | No | <p>Copilot and content development - workshop, Fiserv AI Academy, July 2024</p><p>Content governance - razorpay, panel discussion, </p><p><span style="font-size: 16px">AI Blueprint: Crafting the content - webinar, ITCI, </span><span style="font-size: 16px">Dec 2023</span></p><p><span style="font-size: 16px">How to boost discovery experiences - presentation, ConVEx, Apr 2023</span></p><p><span style="font-size: 16px"><br></span><br></p><p><span style="font-size: 16px"><br></span><br></p> | <p><span style="font-size: 16px">Linkedin.com/in/dr-anu-singh-15aa215 </span></p><p>https://www.infomanagementcenter.com/resources/best-practices-newsletter/2023-best-practices-newsletter/boost-content-discovery-experiences/<br></p><p><a href="https://media.licdn.com/dms/image/v2/D4D22AQGU40mYBg8Gvg/feedshare-shrink_800/feedshare-shrink_800/0/1700747592613?e=1728518400&v=beta&t=QJ7LddHnrc-kvefrMbsciiWVN5Ug-VZhaxhb3GYoihw">https://media.licdn.com/dms/image/v2/D4D22AQGU40mYBg8Gvg/feedshare-shrink_800/feedshare-shrink_800/0/1700747592613?e=1728518400&v=beta&t=QJ7LddHnrc-kvefrMbsciiWVN5Ug-VZhaxhb3GYoihw</a></p><p><a href="https://tcworldconference.tekom.de/conference-program/detail/why-should-you-care-about-taxonomy">https://tcworldconference.tekom.de/conference-program/detail/why-should-you-care-about-taxonomy</a></p><p><a href="https://www.linkedin.com/posts/dr-anu-singh-15aa215_stcindia25years-stcindia2023-learntogrow-activity-7073861037950681088-HpNU?utm_source=share&utm_medium=member_desktop">https://www.linkedin.com/posts/dr-anu-singh-15aa215_stcindia25years-stcindia2023-learntogrow-activity-7073861037950681088-HpNU?utm_source=share&utm_medium=member_desktop</a></p><p><a href="https://www.linkedin.com/posts/dr-anu-singh-15aa215_convexlive-convex-convex2023-activity-7055303013707522049-y8Ln?utm_source=share&utm_medium=member_desktop">https://www.linkedin.com/posts/dr-anu-singh-15aa215_convexlive-convex-convex2023-activity-7055303013707522049-y8Ln?utm_source=share&utm_medium=member_desktop</a></p><p><a href="https://convex.infomanagementcenter.com/">https://convex.infomanagementcenter.com/</a></p><p><a href="https://stc-india.org/conferences/2022/dr-anu-singh/">https://stc-india.org/conferences/2022/dr-anu-singh/</a></p><p><a href="https://www.infomanagementcenter.com/success-with-your-content/">https://www.infomanagementcenter.com/success-with-your-content/</a></p><p><a href="https://www.linkedin.com/posts/dr-anu-singh-15aa215_digital-tcworldconference2022-techcomm-activity-6981838955268722688-4mAm?utm_source=share&utm_medium=member_desktop">https://www.linkedin.com/posts/dr-anu-singh-15aa215_digital-tcworldconference2022-techcomm-activity-6981838955268722688-4mAm?utm_source=share&utm_medium=member_desktop</a></p><p><a href="https://www.linkedin.com/posts/dr-anu-singh-15aa215_ever-wondered-why-we-need-a-story-a-good-activity-6945298565745238016-nFkx?utm_source=share&utm_medium=member_desktop">https://www.linkedin.com/posts/dr-anu-singh-15aa215_ever-wondered-why-we-need-a-story-a-good-activity-6945298565745238016-nFkx?utm_source=share&utm_medium=member_desktop</a></p><p>https://www.linkedin.com/posts/dr-anu-singh-15aa215_convex-home-activity-6925646509342359552-IxWo?utm_source=share&utm_medium=member_desktop</p><p><br></p> | No |
| 41 | 09/08/2024 | Tools and Technology,Content Creation | Content Creation, Content Analytics, Generative AI | Power of One - Technology, Analytics and Content Creation | <p>In today’s rapidly evolving digital landscape, the convergence of technology, analytics, and content creation has emerged as a powerful force driving innovation and transformation across industries. This session - Power of One - Technology, Analytics, and Content Creation - aims to explore the synergistic potential of these three domains and how their integration can revolutionize the way we create, consume, and analyze content.</p><p><span style="font-size: 16px">Introduction: </span><span style="font-size: 16px">The session will begin with an overview of the current state of content creation, highlighting the challenges and opportunities presented by the digital age. As content becomes increasingly central to business strategies, understanding the role of technology and analytics in enhancing content creation is crucial. This session will delve into the transformative impact of artificial intelligence (AI) on content creation processes.</span><br></p><p><span style="font-size: 16px">The Role of Technology: </span><span style="font-size: 16px">Technology has always been a catalyst for change, and in the realm of content creation, it is no different. The session will explore how Gen AI is being leveraged to automate and enhance various aspects of content creation. From generating high-quality text and visuals to personalizing content for diverse audiences, this technology is redefining the creative process. Attendees will gain insights into the latest tools and platforms that are empowering content creators to produce more engaging and relevant content efficiently.</span><br></p><p><span style="font-size: 16px">Analytics: The backbone of informed content creation </span><span style="font-size: 16px">- analytics plays a pivotal role in understanding audience behavior, preferences, and trends. By harnessing the power of data, content creators can make informed decisions that drive engagement and impact. This session will cover the importance of data-driven content strategies, showcasing how analytics can be used to measure content performance, optimize distribution channels, and refine content for maximum effectiveness. Real-world case studies will illustrate the tangible benefits of integrating analytics into the content creation workflow.</span><br></p><p><br></p><p>The Synergy of Technology and Analytics: <span style="font-size: 16px">The true power of one lies in the seamless integration of technology and analytics. This session will highlight how the convergence of these domains can lead to innovative content solutions that resonate with audiences on a deeper level. By leveraging AI-driven analytics, content creators can gain actionable insights that inform creative decisions, resulting in content that is not only compelling but also strategically aligned with business objectives.</span></p><p>Future Trends and Opportunities: <span style="font-size: 16px">Looking ahead, the session will explore emerging trends and future opportunities in the intersection of technology, analytics, and content creation. Attendees will learn about the potential of immersive technologies in content creation, as well as the growing importance of ethical considerations in the use of AI and data analytics.</span></p><p><span style="font-size: 16px">Conclusion: </span><span style="font-size: 16px">In conclusion, Power of One - Technology, Analytics, and Content Creation, will provide attendees with a comprehensive understanding of how these three domains can work together to drive innovation and success in the digital age. By embracing the power of one, content creators and businesses can unlock new possibilities and stay ahead in an ever-changing landscape.</span></p><p><span style="font-size: 16px">Join me for this insightful session to discover the transformative potential of technology, analytics, and content creation.</span><br></p> | <p>This session explores the transformative potential of integrating technology, analytics, and content creation. It begins with an overview of the current content creation landscape and the impact of Gen AI. The role of analytics in understanding audience behavior and optimizing content strategies is highlighted, showcasing real-world examples. The session emphasizes the synergy between technology and analytics, leading to innovative and impactful content solutions. Future trends and ethical considerations in AI and data analytics, are also discussed. Attendees will gain insights into leveraging these domains to drive innovation and success in the digital age.<br></p> | <p>The methodology for the session “Power of One - Technology, Analytics, and Content Creation” will be a blend of concept and hands-on demonstrations. The session will start with an overview of the current landscape and the role of technology and analytics in content creation, followed by examples showcasing real-world applications and success stories. Interactive segments will allow attendees to engage with the speaker, providing practical insights into their use. The session will briefly explore future trends and ethical considerations. Throughout, there will be opportunities for Q&A to ensure a comprehensive understanding of the topics covered.<br></p> | <p>Enhanced Content Creation Techniques: attendees will learn how to use Gen AI to enhance content creation processes. This also includes generating high-quality text and visuals, and personalizing content for diverse audiences, leading to more engaging and relevant outputs.</p><p>Data-Driven Content Strategies: Participants will gain insights into the importance of analytics in content creation. They will understand how to use data to measure content performance, optimize distribution channels, and refine content strategies, ensuring that their content resonates with the target audience and achieves maximum impact.</p><p>Future Trends and Ethical Considerations: The session will provide a forward-looking perspective on emerging trends in content creation. Additionally, it will address the ethical considerations in using AI and data analytics, equipping attendees with the knowledge to navigate the evolving digital landscape responsibly.</p> | Mid-Career,Senior Career | Intermediate | <p>1. Practical Knowledge and Skills</p><p>2. Strategic Insights</p><p>3. Future-Ready Perspectives</p> | Dr Anu Singh | | anu.singh@fiserv.com | 9717697720 | Fiserv | Noida | <p style="line-height: normal;margin-top: 0pt;margin-bottom: 0pt;margin-left: 0in;text-indent: 0in;direction: ltr"><span style="font-size: 16pt;letter-spacing: 1pt">Anu’s background as a Ph.D. in
English Literature led her to believe in the enormity of the human mind, its
thoughts, feelings and the social paradigm it creates and coexists in.</span></p><p style="line-height: normal;margin-top: 0pt;margin-bottom: 0pt;margin-left: 0in;text-indent: 0in;direction: ltr"></p><p style="line-height: normal;margin-top: 0pt;margin-bottom: 0pt;margin-left: 0in;text-indent: 0in;direction: ltr"><span style="font-size: 16pt;letter-spacing: 1pt">Anu can help you connect the dots
between a great product experience and a successful product adoption for
customers with a focus on enabling client’s success through adaptive and
predictive information around their needs.</span></p><p style="line-height: normal;margin-top: 0pt;margin-bottom: 0pt;margin-left: 0in;text-indent: 0in;direction: ltr"></p><p></p><p style="line-height: normal;margin-top: 0pt;margin-bottom: 10pt;margin-left: 0in;text-indent: 0in;direction: ltr"><span style="font-size: 16pt;letter-spacing: 1pt">She possesses numerous degrees and
certifications, and loves reading about culture, new technologies and stories
in the novel or short-story format. </span></p> | No | <p>multiple events and conferences including STC India regional and annual conference, COnVEx, tcWorld, TWT, ITCI, RazorPay, </p> | <div style="line-height: 90%;margin-top: 10pt;margin-bottom: 6pt;margin-left: 0in;text-indent: -0.2in;direction: ltr"><span style="font-size:16.0pt"><span style="color:#3973AC;font-family:Wingdings;font-size:85%">§</span></span><span style="font-size: 16pt;font-family: Arial;font-weight: bold">Linkedin.com</span><span style="font-size: 16pt;font-family: Arial">/in/dr-anu-singh-15aa215 </span></div> | No |
| 42 | 09/08/2024 | Automation | Automation, Barcodes, Python, PDF, Translation, Customization | Customized PDF Automation in Technical Documentation | <p><span style=", sans-serif;font-size: 15px;font-style: normal;font-weight: 400;letter-spacing: normal;text-align: start;text-indent: 0px;text-transform: none;float: none">Save time and effort by automating simple updates that are required for multiple PDFs. Reduce the hours that are spent manually updating PDFs or source files every release down to just a fe</span><span style="border: 0px;font-style: normal;font-weight: 400;font-size: 15px;line-height: inherit;, sans-serif;margin: 0px;padding: 0px;vertical-align: baseline;letter-spacing: normal;text-align: start;text-indent: 0px;text-transform: none">w minutes. In this presentation, we will show you how to create simple Python scripts to update multiple PDFs all at once. Learn how to program basic tasks (such as generating barcodes, deleting unnecessary pages, adding text, and renaming the filename) in Python and compile it into a single program. </span><span style="border: 0px;font-style: normal;font-weight: 400;font-size: 15px;line-height: inherit;, sans-serif;margin: 0px;padding: 0px;vertical-align: baseline;letter-spacing: normal;text-align: start;text-indent: 0px;text-transform: none">We will provide a live demonstration from start to finish that shows how easy and effective automation can be.<br></span><br></p> | <p><!--[if gte mso 9]>-->
<!--[if gte mso 9]>-->
Normal
0
false
false
false
EN-IN
X-NONE
X-NONE
<!--[if gte mso 9]>-->
<!--[if gte mso 10]>-->/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin-top:0in;
mso-para-margin-right:0in;
mso-para-margin-bottom:8.0pt;
mso-para-margin-left:0in;
line-height:107%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Aptos",sans-serif;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-fareast-language:EN-US;}<span lang="EN-US">We currently had a huge manual effort that
was required from us to return our translated PDFs (many times in the 100’s) with
new unique barcodes and text for each PDF, removing unnecessary text and pages,
and renaming each PDF. This effort alone would take 1-2 weeks as we also had to
request help from graphic designers to create the barcodes and text that we
required. Repeating this same process for over 100 PDFs every release is a very tedious effort
and is prone to mistakes. We had brainstormed for better ways to accomplish
this over the years, but we could not find a better way. Around 1-2 years ago,
Karthik and I looked at the possibility of using Python scripts to create a
program that anyone could run and would automate the entire process down to just a few minutes. We also wanted to reduce or eliminate the human errors that occurred when doing this process manually. <br></span></p><p><br></p> | <p><!--[if gte mso 9]>-->
<!--[if gte mso 9]>-->
Normal
0
false
false
false
EN-IN
X-NONE
X-NONE
<!--[if gte mso 9]>-->
<!--[if gte mso 10]>-->/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin-top:0in;
mso-para-margin-right:0in;
mso-para-margin-bottom:8.0pt;
mso-para-margin-left:0in;
line-height:107%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Aptos",sans-serif;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-fareast-language:EN-US;}<span lang="EN-US">We have prior experience in both Automation
and Python. I have worked with our test team in IBM earlier as part of an
extended initiative and learned Python to write scripts to test new features in
the latest code of our product. We have also worked with developers before to create python scripts
to automate the manual effort of checking PDFs to ensure basic legal
requirements are in place (copyright years, legal notices, trademarks, and
other requirements). This initiative led to an reduction of effort for our technical
editor and writers as well. Drawing from those experiences, Karthik and I set
out to reduce the huge manual effort that was currently in place for our
translated docs, which require a unique barcode for each returned translated
PDF. All of this was done manually by myself, graphics person (to create barcodes),
and build team. The manual effort including requesting our graphics person to create
100 or more (depending on release) unique barcodes (part number) for each
translated PDF for legal and distribution. Each translated PDF then had to be
manually opened and then certain parts and pages of the PDF had to be manually
deleted. Then I needed to copy the specific barcode and text from one PDF
(containing all 100’s of barcodes) and copy it to the translated PDF. Each PDF
also had to be manually renamed to specific filename. Repeat this process a 100 times or more requires a lot of time and effort from the writers, graphic designers,
and build team. We are also prone to more errors when doing this manually. And
this was the problem statement. Karthik started to develop Python scripts that
would automate all of this manual effort. I provided him with all the specifics
and legal requirements and the processes that are required. After around 4-5
revisions and overcoming a few roadblocks, we were able to automate this entire effort
and process. After we receive the translated PDFs back and the required barcode
information and PDF names in CSV format, we just have to run this program
which pulls the barcode information, creates the unique barcode and text,
removed unwanted text and pages from the current PDF, adds the new barcode and required
text to the PDF, and finally renames the PDF. All of this in just a few minutes (depending on the number of PDFs). This
was previously a week long effort from multiple teams to get this done. </span></p><p><br></p> | <p><!--[if gte mso 9]>-->
<!--[if gte mso 9]>-->
Normal
0
false
false
false
EN-IN
X-NONE
X-NONE
<!--[if gte mso 9]>-->
<!--[if gte mso 10]>-->/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin-top:0in;
mso-para-margin-right:0in;
mso-para-margin-bottom:8.0pt;
mso-para-margin-left:0in;
line-height:107%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Aptos",sans-serif;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-fareast-language:EN-US;}<span lang="EN-US">Automation – Learn how to automate common manual
tasks and efforts in your documentation. This will help to significantly reduce
the workload that is required and the time spent doing these tasks. It will
also lead to a significant reduction in defects due to human error.</span></p><p><span lang="EN-US">Python – Learn about Python and basic
commands and scripts that you can use in your environment. Learn how to program simple tasks (such as barcode generation, deleting pages, renaming filenames, and so on) and compile it into a single program.<br></span></p><p><br></p> | Mid-Career | Intermediate | <p><!--[if gte mso 9]>-->
<!--[if gte mso 9]>-->
Normal
0
false
false
false
EN-IN
X-NONE
X-NONE
<!--[if gte mso 9]>-->
<!--[if gte mso 10]>-->/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin-top:0in;
mso-para-margin-right:0in;
mso-para-margin-bottom:8.0pt;
mso-para-margin-left:0in;
line-height:107%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Aptos",sans-serif;
mso-ascii-font-family:Aptos;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Aptos;
mso-hansi-theme-font:minor-latin;
mso-fareast-language:EN-US;}<span lang="EN-US">Writers that work with translated documents
or any documents that require simple updates would benefit the most from attending
our session. These writers can potentially save weeks of manual effort and
tedious updating by automating these tasks. The amount of errors will also be
reduced to nearly zero. </span></p><p class="MsoNormal"><span lang="EN-US">Writers who do not work with PDFs or do not
have a need for customizing PDFs for different languages or clients would
benefit least from our session. Our session is focused on PDF output.</span></p><p class="MsoNormal"><span lang="EN-US">Python knowledge is not required beforehand
as we will presenting basic introduction and commands. All of our Python scripts
are basic to intermediate and does not require any programming skills. We will show the audience from the start on why we choose Python and the specific scripts we used
and what each script does. Freshers might find this session too advanced, but
everyone else will be able to follow along and learn. </span></p><p><br></p> | Kaushik Venkatesh | Karthikeyan K | kauvenka@in.ibm.com | 9740618361 | IBM | Bangalore | <p>Kaushik Venkatesh is a Lead Information Developer at IBM for the Linux
Technology Center (LTC), where he translates technical jargon into
usable and meaningful information. Kaushik holds an MBA from Fort Hays
State University with a focus on Information Assurance. In his spare
time, Kaushik actively works with an NGO in the fight against air
pollution and promoting corporate social responsibility.</p><p>Karthik - With nearly a decade of experience as a technical writer, Karthik has had the privilege of working with several renowned organizations. Over these years, Karthik has crafted a wide range of documents, from user manuals and technical guides to complex software documentation. His journey in technical writing has allowed him to develop a keen understanding of how to communicate intricate technical information in a clear and concise manner, making it accessible to diverse audiences.<br>Beyond traditional technical writing, Karthik has a deep passion for programming and automation. His goal is to create documentation that not only serves its purpose, but also evolves with the changing needs of the industry.<br></p> | No | Start with "Ally" as a verb and Build that with Partnership - Linux Open Source Summit North America 2021 (Presentation)<br><p><br></p> | <p>https://osselc21.sched.com/event/lARJ/virtual-start-with-ally-as-a-verb-and-build-that-with-partnership-lekha-rani-lalitha-kaushik-venkatesh-ibm-india-pvt-ltd</p><p><br></p> | No |
| 43 | 09/08/2024 | Automation,Emerging Trends | Artificial Intelligence, Python, Automation, documentation | Leveraging AI and Python for Automation in Technical Writing: Streamlining Documentation Workflows | <p>In this session, we'll explore how Python can be used to automate common tasks in technical writing, such as grammar checks, formatting, content generation, SEO analysis, and more. Attendees will learn practical Python scripting techniques to streamline repetitive workflows, improve content quality, and save time. Whether you're a technical writer or documentation manager looking to enhance productivity, this session will provide actionable solutions to automate your documentation processes and boost efficiency.<br></p> | <p>As technical writers, we often face time-consuming, repetitive tasks such as ensuring consistent formatting, checking for grammar and style issues, managing large documentation projects, and ensuring content is optimized for SEO and compliance. These tasks, while necessary, can slow down the documentation process and divert focus from higher-level content creation.</p><p><br></p><p>In this session, I will demonstrate how Python can be a powerful tool to automate these repetitive workflows, freeing up time and improving overall productivity. Attendees will learn practical, real-world applications of Python for automating various aspects of technical writing, including grammar and style checks, document formatting, content generation, keyword analysis, and even API documentation.</p><p><br></p><p>Key topics that will be covered include:</p><p>- Automating grammar, style, and consistency checks</p><p>- Using Python to standardize and streamline document formatting</p><p>- Automating keyword usage and SEO analysis for better content optimization</p><p>- Automatically generating recurring sections of documentation from templates</p><p>- Leveraging Python for bulk document conversions (e.g., Word to PDF, Markdown to HTML)</p><p>- Summarizing long documents and generating quick overviews</p><p>- Implementing version control and tracking changes using Git with Python</p><p><br></p><p>By the end of the session, attendees will have practical insights and coding examples that they can directly implement in their technical writing workflows. Whether you're new to Python or already familiar with it, this session will offer valuable strategies to make your documentation processes faster, more efficient, and less prone to human error.</p><p><br></p><p>This session is ideal for technical writers, documentation managers, or anyone responsible for producing and maintaining technical content who wants to leverage automation to enhance their workflow. If you're looking for ways to improve efficiency while maintaining high-quality documentation, this session is for you!</p> | <p>In this session, I will take a hands-on, practical approach to demonstrating how Python can be used to automate common tasks in technical writing. The session will begin with a brief overview of the challenges technical writers face, such as repetitive tasks, maintaining consistency, ensuring SEO optimization, and managing large volumes of documentation. From there, we’ll dive directly into how Python can solve these challenges through automation.</p><p>1. Live Demonstrations and Real-World Examples </p><p> The session will feature live demonstrations where I will walk attendees through specific Python scripts designed for technical writing automation. Each script will be explained step-by-step, highlighting how it can be used to automate tasks like grammar checks, formatting, and content generation. Attendees will see firsthand how simple Python code can make a significant impact on documentation workflows.</p><p><br></p><p>2. Code Walkthroughs and Practical Implementation</p><p> We’ll break down each script into easy-to-understand components, making it accessible for attendees of all skill levels, even those with little to no Python experience. I will provide practical examples relevant to technical writers, such as automating document conversions, applying style guides, and checking SEO compliance in content. </p><p><br></p><p>3. Interactive Q&A and Problem Solving</p><p> The session will include interactive elements where attendees can ask questions and discuss their specific use cases. I will demonstrate how to adapt Python scripts to address individual documentation challenges, ensuring that everyone leaves with practical solutions they can apply immediately.</p><p><br></p><p>4. Take-Home Resources </p><p> Attendees will receive code snippets, templates, and step-by-step guides so they can implement automation techniques in their own workflows after the session. These resources will allow participants to build on what they’ve learned and customize Python scripts for their specific needs.</p><p><br></p><p>Concepts Covered:</p><p>- Automating grammar and style checks</p><p>- Formatting and document conversion automation</p><p>- Automating keyword analysis and SEO checks</p><p>- Generating content templates for recurring documentation sections</p><p>- Using Python for version control and document management</p><p><br></p><p>This session is designed to be both informative and interactive, providing attendees with the tools and knowledge they need to automate repetitive technical writing tasks and enhance productivity. Whether you're new to Python or looking to deepen your automation skills, this session will equip you with actionable strategies to optimize your documentation process.</p> | <p>By attending this session, participants will gain the following key takeaways and skills:</p><ol><li><p><strong>Practical Knowledge of Python for Technical Writing Automation</strong><br>Attendees will walk away with hands-on knowledge of how Python can be used to automate common technical writing tasks such as grammar checks, document formatting, keyword analysis, and content generation. This session will provide clear, step-by-step examples of how to implement these automations, even if they have little prior experience with coding.</p></li><li><p><strong>Enhanced Productivity Through Workflow Automation</strong><br>Participants will learn how to streamline repetitive and time-consuming tasks like proofreading, formatting, and document conversion. By leveraging Python scripts, technical writers will be able to save significant time, allowing them to focus on more strategic aspects of documentation. Attendees will gain insight into how automation can reduce human error and ensure consistency across all documentation.</p></li><li><p><strong>Skills for Generating and Managing Large Volumes of Documentation</strong><br>For attendees managing large projects, this session will offer techniques for automating content generation from templates and handling bulk document transformations. This will enable them to maintain high-quality documentation even when working under tight deadlines or managing multiple documents at once.</p></li><li><p><strong>Implementing SEO and Keyword Analysis Automation</strong><br>Attendees will learn how to use Python to automate keyword analysis and SEO checks to ensure their content is optimized for search engines. This is particularly valuable for technical writers producing online content, enabling them to improve the visibility and ranking of their documentation.</p></li></ol> | Mid-Career | Advanced | <p><strong>Who Would Benefit Most:</strong></p><ol><li><p><strong>Technical Writers and Documentation Specialists</strong><br>These professionals will gain the most value by learning how to automate time-consuming tasks like proofreading, formatting, and SEO checks. By implementing Python scripts, they can streamline their workflows, maintain consistency across documents, and enhance productivity. Attendees will walk away with practical solutions they can apply directly to their day-to-day work.</p></li><li><p><strong>Content Managers and Documentation Team Leads</strong><br>Those responsible for managing large documentation projects will benefit from learning how to automate content generation, version control, and document management processes. This will allow them to handle large volumes of documents more efficiently while ensuring high-quality standards.</p></li><li><p><strong>Professionals with Basic Programming Knowledge Interested in Automation</strong><br>Attendees who have some familiarity with Python or an interest in learning programming to improve their workflow will benefit from the step-by-step demonstrations of Python scripts. They will gain insights into practical automation techniques tailored specifically for technical writing.<br><br></p><p><strong>Who Would Benefit Least:</strong></p><ol><li><p><strong>Experienced Python Developers</strong><br>Attendees who are already highly skilled in Python and have experience implementing automation in their workflows may find the session too basic. While they may gain a few specific use case ideas, the session will focus on beginner to intermediate-level automation techniques, which may not provide new insights for advanced users.</p></li><li><p><strong>Non-Technical Professionals with No Interest in Automation</strong><br>Those without any interest in learning or applying programming solutions to their writing tasks may find the session too technical. If attendees are not comfortable with basic programming concepts or don’t intend to use automation tools in their work, they may not gain as much value from the content.</p></li></ol></li></ol> | Swaleha Parvin | | swalehawrites@gmail.com | 8827248007 | CrowdStrike | Bhilai | <p><span style=", Helvetica, Arial, sans-serif;font-size: 14px">Hi, I'm Swaleha, a passionate Senior Technical Writer and Information Architect with a Master's in Technical Writing from Symbiosis and 5 years of experience transforming complex technologies into clear, engaging content. My expertise lies in simplifying intricate topics, crafting precise software documentation, and creating user guides that cater to both technical and non-technical audiences.</span></p><p><span style="font-size: 14px;, Helvetica, Arial, sans-serif">I work closely with cross-functional teams to ensure that documentation aligns with business goals, while leveraging usability insights to enhance the user experience. I specialize in modernizing documentation workflows by migrating legacy content to Markdown and HTML and promoting 'docs-as-code' practices.</span></p><p><span style="font-size: 14px;, Helvetica, Arial, sans-serif">Let's collaborate to make technology more accessible and impactful!</span></p> | No | As a Google Women Tech Ambassador, I have organized some webinars and panel discussions. | <p>https://swalehawrites.notion.site/Swaleha-Parvin-25b36d081dbe49d6b8f9f4204c1e1fc3<br></p> | Yes |
| 44 | 09/09/2024 | Leadership and Management,Emerging Trends | content strategy, leadership | Humane content strategy | <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">The “user” in user empathy is always human. Even then, we see the biggest of brands slip into using inappropriate messaging to deal with some of the most trying situations in human life </span><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#545454;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">–</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> loss, crisis, failure, disease, injury, and so on.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">That’s how you come across messaging like </span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">“Eiffel or I fell” </span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">to force you to consider travel insurance for your next trip. That’s how you have the biggest social media network in the world </span><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#4d5156;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">–</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> </span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">us!</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> </span><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#4d5156;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">–</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> bring up the possibility of the user’s death</span><span style="font-size:12pt;font-family:Arial,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> </span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">without much cushioning while explaining the concept of a ‘legacy contact’. That’s also how you find yourself being incessantly prompted to ‘promote’ a page commemorating the work of someone who’s no longer alive.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Leaning on his experience driving content design for sensitive domains like InsurTech, the speaker will share tips on creating messaging and design that uphold human dignity in all scenarios. We’ll learn how to build more empathy into our messaging when we’re supporting our customers in overcoming difficult or disappointing circumstances.</span></p> | <p dir="ltr" style="margin-top: 0pt;margin-bottom: 0pt;line-height: 1.38"><span style="font-size: 11pt;font-family: Arial, sans-serif">The “user” in user empathy is always human. Even then, we see the biggest of brands slip into using inappropriate messaging to deal with some of the most trying situations in human life </span><span style="font-size: 10.5pt;font-family: Arial, sans-serif">–</span><span style="font-size: 11pt;font-family: Arial, sans-serif"> loss, crisis, failure, disease, injury, and so on.</span></p><p dir="ltr" style="margin-top: 0pt;margin-bottom: 0pt;line-height: 1.38"><span style="font-size: 11pt;font-family: Arial, sans-serif">That’s how you come across messaging like </span><span style="font-size: 11pt;font-family: Arial, sans-serif;font-style: italic">“Eiffel or I fell” </span><span style="font-size: 11pt;font-family: Arial, sans-serif">to force you to consider travel insurance for your next trip. That’s how you have the biggest social media network in the world </span><span style="font-size: 10.5pt;font-family: Arial, sans-serif">–</span><span style="font-size: 11pt;font-family: Arial, sans-serif"> </span><span style="font-size: 11pt;font-family: Arial, sans-serif;font-style: italic">us!</span><span style="font-size: 11pt;font-family: Arial, sans-serif"> </span><span style="font-size: 10.5pt;font-family: Arial, sans-serif">–</span><span style="font-size: 11pt;font-family: Arial, sans-serif"> bring up the possibility of the user’s death</span><span style="font-size: 12pt;font-family: Arial, sans-serif"> </span><span style="font-size: 11pt;font-family: Arial, sans-serif">without much cushioning while explaining the concept of a ‘legacy contact’. That’s also how you find yourself being incessantly prompted to ‘promote’ a page commemorating the work of someone who’s no longer alive.</span></p><p dir="ltr" style="margin-top: 0pt;margin-bottom: 0pt;line-height: 1.38"><span style="font-size: 11pt;font-family: Arial, sans-serif">Leaning on his experience driving content design for sensitive domains like InsurTech, the speaker will share tips on creating messaging and design that uphold human dignity in all scenarios. We’ll learn how to build more empathy into our messaging when we’re supporting our customers in overcoming difficult or disappointing circumstances.</span></p> | <p dir="ltr" style="margin-top: 0pt;margin-bottom: 0pt;line-height: 1.38"><span style="font-size: 11pt;font-family: Arial, sans-serif">The “user” in user empathy is always human. Even then, we see the biggest of brands slip into using inappropriate messaging to deal with some of the most trying situations in human life </span><span style="font-size: 10.5pt;font-family: Arial, sans-serif">–</span><span style="font-size: 11pt;font-family: Arial, sans-serif"> loss, crisis, failure, disease, injury, and so on.</span></p><p dir="ltr" style="margin-top: 0pt;margin-bottom: 0pt;line-height: 1.38"><span style="font-size: 11pt;font-family: Arial, sans-serif">That’s how you come across messaging like </span><span style="font-size: 11pt;font-family: Arial, sans-serif;font-style: italic">“Eiffel or I fell” </span><span style="font-size: 11pt;font-family: Arial, sans-serif">to force you to consider travel insurance for your next trip. That’s how you have the biggest social media network in the world </span><span style="font-size: 10.5pt;font-family: Arial, sans-serif">–</span><span style="font-size: 11pt;font-family: Arial, sans-serif"> </span><span style="font-size: 11pt;font-family: Arial, sans-serif;font-style: italic">us!</span><span style="font-size: 11pt;font-family: Arial, sans-serif"> </span><span style="font-size: 10.5pt;font-family: Arial, sans-serif">–</span><span style="font-size: 11pt;font-family: Arial, sans-serif"> bring up the possibility of the user’s death</span><span style="font-size: 12pt;font-family: Arial, sans-serif"> </span><span style="font-size: 11pt;font-family: Arial, sans-serif">without much cushioning while explaining the concept of a ‘legacy contact’. That’s also how you find yourself being incessantly prompted to ‘promote’ a page commemorating the work of someone who’s no longer alive.</span></p><p dir="ltr" style="margin-top: 0pt;margin-bottom: 0pt;line-height: 1.38"><span style="font-size: 11pt;font-family: Arial, sans-serif">Leaning on his experience driving content design for sensitive domains like InsurTech, the speaker will share tips on creating messaging and design that uphold human dignity in all scenarios. We’ll learn how to build more empathy into our messaging when we’re supporting our customers in overcoming difficult or disappointing circumstances.</span></p> | <p><span style="font-family: Arial, sans-serif;font-size: 14.6667px">Leaning on his experience driving content design for sensitive domains like InsurTech, the speaker will share tips on creating messaging and design that uphold human dignity in all scenarios. We’ll learn how to build more empathy into our messaging when we’re supporting our customers in overcoming difficult or disappointing circumstances.</span><br></p> | Mid-Career,Senior Career | Intermediate,Advanced | <p><span style="font-family: Arial, sans-serif;font-size: 14.6667px">Leaning on his experience driving content design for sensitive domains like InsurTech, the speaker will share tips on creating messaging and design that uphold human dignity in all scenarios. We’ll learn how to build more empathy into our messaging when we’re supporting our customers in overcoming difficult or disappointing circumstances.</span><br></p> | Samartha Vashishtha | | vashishtha@gmail.com | 9971008054 | Salesforce India | Bangalore | <p><span style="font-size: 13.3333px"><font color="#111111" face="Roboto, sans-serif">Samartha Vashishtha works as a Director of CX at Salesforce India. </font></span><span style="font-family: Roboto, sans-serif;font-size: 10pt">Over a career now spanning 20 years, Samartha has built and led content design teams across industries and product lines, and for leading companies like Meta, Atlassian, Adobe, and Expedia.</span><br></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 3pt 0pt"><span style="font-size:10pt;font-family:Roboto,sans-serif;color:#111111;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">While at Adobe, he was a key architect of the company's first ML-driven customer experience chatbot. He also conceived and led through multiple incubation phases a product to turbocharge India's sluggish judicial system through AI.</span></p><p><span id="docs-internal-guid-f004c846-7fff-2444-7c2f-5d91ceb15bf9"></span></p> | Yes | <p>https://uxcontentstrategy.in/speaker/<br></p> | <p>https://uxcontentstrategy.in</p> | No |
| 45 | 09/09/2024 | | Cross-functional Collaboration, Content Strategy, Requirements Analysis, User-Centered Design, Process Optimization | Strategic Insights: Applying Business Analysis to Technical Writing | <p>In today’s dynamic business landscape, technical writing has evolved from simply delivering content to playing a pivotal role in achieving organizational goals. By integrating business analysis (BA) techniques into their work, technical writers can enhance the strategic value of their documentation.</p><p><strong>"Strategic Insights: Applying Business Analysis to Technical Writing"</strong> explores how business analysis methods—such as stakeholder analysis, requirements gathering, and process mapping—can be applied to technical communication. These techniques empower writers to develop documentation that not only informs but also aligns with business objectives, ensuring that content meets both user needs and organizational priorities.</p><p>This session will highlight the importance of understanding the business context behind documentation projects and how technical writers can shift their approach to create content that is more structured, goal-driven, and aligned with business processes. By viewing technical documentation through a business lens, writers can bridge the gap between business goals and user requirements, creating more effective, user-friendly content.</p><p>Attendees will gain insights into how technical writing can go beyond traditional boundaries and contribute directly to business outcomes through the application of strategic business analysis techniques.</p> | <p>The motivation behind the session <strong>"Strategic Insights: Applying Business Analysis to Technical Writing"</strong> stems from the growing need for technical writers to play a more strategic role within organizations. Traditionally, technical writing has focused on producing accurate and clear documentation. However, as businesses increasingly rely on documentation to support user experiences and align with business goals, the role of the technical writer is evolving. Writers are now expected to not only document systems but also ensure that their content serves a larger business purpose.</p><p>This shift highlights the importance of integrating business analysis (BA) techniques into technical writing. Business analysis offers methods for understanding stakeholder needs, gathering clear requirements, and mapping processes that align with organizational objectives. By applying these techniques, technical writers can ensure that their documentation is not just instructional, but also supports key business functions and contributes to the success of projects.</p><p>A key motivator for this session is the recognition that technical writing often operates in silos, separate from strategic decision-making. This can lead to a disconnect between the documentation and the organization’s broader goals. By adopting business analysis strategies, technical communicators can bridge this gap, creating content that reflects not only the functional aspects of products but also their relevance to the business. This alignment increases the value of technical documentation, making it a tool for improving user engagement, supporting business outcomes, and enhancing decision-making processes.</p><p>Ultimately, the motivation behind this session is to empower technical writers to think beyond content creation and embrace a more strategic role, where their documentation can drive meaningful contributions to organizational success. By learning to apply business analysis techniques, technical writers can create documentation that is both user-centered and aligned with business objectives.</p> | <p><strong>"Strategic Insights: Applying Business Analysis to Technical Writing,"</strong> is designed to introduce participants to key business analysis (BA) techniques and demonstrate how these can be integrated into technical writing practices. The approach is structured into four phases: understanding, application, collaboration, and alignment. Each phase will provide participants with actionable insights and tools to incorporate into their documentation processes.</p><h3>Phase 1: Understanding Business Analysis Concepts</h3><p>The session begins by familiarizing participants with core business analysis principles. This includes an overview of essential BA techniques such as stakeholder analysis, requirements gathering, and process mapping. The goal is to provide a foundational understanding of how BA works in the context of technical communication. For example, the session will explain how gathering and clarifying requirements help ensure that documentation reflects user needs and business goals.</p><p>Through real-world examples and case studies, participants will see how applying business analysis methods can uncover key insights that may otherwise be overlooked in documentation projects. This phase will emphasize the importance of a strategic mindset and encourage participants to view their writing tasks through a business lens.</p><h3>Phase 2: Practical Application of Business Analysis Techniques</h3><p>In this phase, participants will explore practical methods for integrating BA techniques into their day-to-day technical writing activities. They will learn step-by-step processes for gathering requirements from stakeholders, conducting process analysis, and mapping workflows to reflect the end-user journey. Hands-on exercises will allow participants to apply these methods in real time, helping to solidify their understanding of how BA techniques can be translated into more efficient and effective technical documentation.</p><h3>Phase 3: Enhancing Stakeholder Collaboration</h3><p>Effective technical writing requires collaboration with a range of stakeholders—developers, product managers, end-users, and others. In this phase, the session will focus on how business analysis techniques can improve collaboration by fostering clearer communication and mutual understanding. Participants will learn how to engage with stakeholders to extract relevant information and translate complex business and technical requirements into accessible, actionable content.</p><h3>Phase 4: Aligning Documentation with Business Goals</h3><p>The final phase will explore how technical writers can align their content with broader business objectives. Participants will learn strategies for ensuring that their documentation supports organizational goals such as improving user satisfaction, reducing costs, or enhancing product efficiency. Through examples and group discussions, participants will understand how aligning documentation with business priorities can enhance its strategic value.</p><p>By the end of the session, participants will have a solid methodology to apply business analysis techniques to their technical writing projects, resulting in more impactful, business-aligned documentation.</p> | <p><strong>Alignment of Documentation with Business Goals</strong>: Participants will learn how to ensure that their technical writing aligns with the organization's strategic objectives. This outcome will empower them to elevate the impact of their documentation by making it a valuable tool that supports business initiatives and contributes to the success of projects. By connecting their content to broader business outcomes, technical writers will enhance both the relevance and value of their work.</p><p><strong>Strategic Mindset in Technical Writing</strong>: By the end of the session, attendees will gain a deeper understanding of their role as strategic contributors within their organization. They will recognize that technical writing goes beyond delivering clear instructions—it's a crucial part of business processes that influences decision-making, improves user experience, and supports organizational goals. Equipped with this mindset, they will approach documentation with a focus on driving meaningful business impact.</p> | Mid-Career,Senior Career | Intermediate,Advanced | <p>This session is best suited for individuals looking to take their technical writing skills to a more strategic level and integrate them with business goals, rather than those seeking basic or highly specialized expertise.</p><p><b>Who would benefit least from the session?</b></p><p>Entry-Level Technical Writers: Those very new to technical writing may find some of the content too advanced if they are still focused on mastering the basics of creating documentation. This session assumes a foundational understanding of technical writing and focuses more on strategic enhancements rather than entry-level skills.</p><p>Who would benefit most from attending this session?</p><p>Technical Writers: Writers looking to elevate their role within their organization would gain significant value. They will learn how to apply business analysis techniques to make their documentation more aligned with business goals, improving both the quality and impact of their work.</p><p>Content Strategists: Those responsible for creating or overseeing content strategies would benefit from understanding how to align documentation with broader organizational objectives, ensuring that all written content drives value and supports business initiatives.<br></p><p><br></p> | Mrinalika Akula | | mrinalika.ak@gmail.com | 9885858991 | Salesforce | Bengaluru Urban | <p>Mrinalika Akula is a versatile IT professional with 16+ years of experience in middleware development, business analysis, and technical content creation. She is currently a Staff Technical Writer at Salesforce, where she spearheads the documentation efforts for data ingestion and Zero ETL integrations within the Salesforce Data Cloud platform. Specializing in API and SaaS product documentation, Mrinalika excels in translating complex technologies into accessible content. Her expertise spans B2B SaaS product documentation, DITA, and end-user technical content, with a focus on delivering impactful documentation and training resources that enhance user experience.<br></p> | Yes | Corporate workshop on Business Analysis - in tie up with TechCanvass | <p>The workshops were conducted in collaboration with <a href="https://techcanvass.com/Courses/domain-training-courses.aspx?campaign=20622479920&content=&keyword=&gad_source=1&gclid=Cj0KCQjwlvW2BhDyARIsADnIe-Jyr3AMWN6wDvprrqdKICpRm1Nz8gPO90v6JQ_L87tWEynZbxmcSOYaAkNxEALw_wcB">Techcanvass </a>for their corporate clients.</p> | Yes |
| 46 | 09/09/2024 | Leadership and Management,Content Creation | Content experiences, Research and insights, Content intelligence | Deliver Superior Content with Research and Insights | <p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif">Research and insights are the fuel that ignites compelling content. They provide a solid foundation for delivering content that resonates with your audience, drives engagement, and delivers superior experience.</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif"> </span><span style=", sans-serif;font-size: 11pt">Hello writers,</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><i><span style="font-size: 11pt;, sans-serif">Do you want to create content that truly resonates with your customers? <br>Do you know that having access to customer insights can significantly enhance the value of your content?<br>Do you want to learn how to use research to create significant impact?</span></i></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif"> </span><span style=", sans-serif;font-size: 11pt">In this hands-on session, you'll learn how to:</span></p><ul type="disc" style="margin-bottom: 0cm;font-size: medium;margin-top: 0cm"><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif">Partner with stakeholders for research</span><span style="font-size: 11pt;, sans-serif"></span></li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif">Embed effective research across content life cycle</span><span style="font-size: 11pt;, sans-serif"></span></li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif">Utilize research tools to address content-related challenges</span><span style="font-size: 11pt;, sans-serif"></span></li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif">Incorporate customer insights into your content to create truly exceptional experience.</span><span style="font-size: 11pt;, sans-serif"></span></li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif">Build trust and credibility with research to customer-centric documentation</span></li></ul><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif">The session provides a walk-through of the strong research culture at ServiceNow and how research is foundational to content intelligence.</span></p><ul type="disc" style="margin-bottom: 0cm;font-size: medium;margin-top: 0cm"><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><b><span style="font-size: 11pt;, sans-serif">Research methods and tactics: </span></b><span style="font-size: 11pt;, sans-serif">Understand the information, identify patterns, and make improvements</span><span style="font-size: 11pt;, sans-serif"></span></li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><b><span style="font-size: 11pt;, sans-serif">Customer behaviours and preferences: </span></b><span style="font-size: 11pt;, sans-serif">Be in the know about typical customer behaviours and their dynamic needs</span><span style="font-size: 11pt;, sans-serif"></span></li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><b><span style="font-size: 11pt;, sans-serif">Success stories: </span></b><span style="font-size: 11pt;, sans-serif">Learn from some real-time scenarios where research mattered most in content improvement</span><span style="font-size: 11pt;, sans-serif"></span></li></ul><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif"> </span><span style="font-size: 11pt;, sans-serif">Research is your mantra for better customer awareness and content </span><span style="font-size: 11pt;, sans-serif">intelligence. As part of this session, you'll be able to:</span></p><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif"></span></p><ul type="disc" style="margin-bottom: 0cm;font-size: medium;margin-top: 0cm"><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif">Understand the research culture at ServiceNow</span><span style="font-size: 11pt;, sans-serif"></span></li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif">Learn about effective research methods for content and success criteria</span><span style="font-size: 11pt;, sans-serif"></span></li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif">Use natural and artificial intelligence to infer actions and improve content</span><span style="font-size: 11pt;, sans-serif"></span></li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif">Evaluate the overall impact of research on outcomes</span><span style="font-size: 11pt;, sans-serif"></span></li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif;color: black;background-color: white">Be a thought leader and wow your customers</span></li></ul><p class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif;background-color: white">You’ll leave this session with the confidence and ability to incorporate more customer research and insights into your content and deliver superior content experiences.</span><span style="font-size: 11pt;, sans-serif"></span></p> | <p class="MsoNormal" style="margin: 0cm"><font color="#212121" face="Century Gothic, sans-serif"><span style="font-size: 14.6667px">As writers, we wa</span></font><i style="font-family: Aptos, sans-serif;font-size: 16px"><span style="font-size: 11pt;, sans-serif">nt to create content that truly resonates with your customers and research can be a great starting point . Having </span></i><i style="font-family: Aptos, sans-serif;font-size: 16px"><span style="font-size: 11pt;, sans-serif">access to customer insights is a key to significantly enhance the value of your content. <br>When you are able to identify content gaps and address the gaps through research and content intelligence - that's a superpower you want your writers to have.</span></i></p><p class="MsoNormal" style="margin: 0cm;padding-bottom: 1em;font-size: 12pt;font-family: Aptos, sans-serif"><br></p> | <p class="MsoNormal" style="margin: 0cm;padding-bottom: 1em;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif"><br class="Apple-interchange-newline"> </span><span style="font-size: 11pt;, sans-serif">Research is your mantra for better customer awareness and content </span><span style="font-size: 11pt;, sans-serif">intelligence. As part of this session, you'll be able to:</span></p><ul type="disc" style="margin-top: 0cm;margin-bottom: 0cm;font-size: medium"><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif">Understand the research culture at ServiceNow</span><span style="font-size: 11pt;, sans-serif"></span></li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif">Learn about effective research methods for content and success criteria</span><span style="font-size: 11pt;, sans-serif"></span></li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif">Use natural and artificial intelligence to infer actions and improve content</span><span style="font-size: 11pt;, sans-serif"></span></li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif">Evaluate the overall impact of research on outcomes</span><span style="font-size: 11pt;, sans-serif"></span></li><li class="MsoNormal" style="margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 11pt;background-color: white;, sans-serif;color: black">Be a thought leader and wow your customers</span></li></ul> | <p><span style=", sans-serif;font-size: 14.6667px">Audience will leave this session with the confidence and ability to incorporate more customer research and insights into their content and deliver superior content experiences.</span></p><ul><li><span style=", sans-serif;font-size: 14.6667px">Real-time research scenarios</span></li><li><span style=", sans-serif;font-size: 14.6667px">Content improvements and impact<br></span><br></li></ul> | Senior Career,Mid-Career,Early Career,Executive | Intermediate,Advanced,Other,Beginner | <p><i style="font-size: 16px;font-family: Aptos, sans-serif"><span style="font-size: 11pt;, sans-serif">When you are able to identify content gaps and address the gaps through research and content intelligence - that's a superpower you want your writers to have.</span></i><br></p> | Ravi Kumar Adapa | | ravikumar.adpa@servicenow.com | 9292858880 | ServiceNow | Hyderabad | <p><span style="font-family: Calibri;font-size: 14.6667px">Ravi Kumar Adapa, a TechComm influencer, has more than two decades of experience creating delightful content experiences. Ravi brings future-ready ideas into technical communication such as content dashboards, voice interfaces, Alexa-based product adoption, and artificial intelligence. His love for research and ability to connect the dots won him multiple innovator awards.</span><span style="font-family: Calibri;font-size: 14.6667px"> </span><br style="font-family: Calibri;font-size: 14.6667px"><span style="font-family: Calibri;font-size: 14.6667px">For his active research and innovation using Amazon Alexa in product content, he has been fondly called #AlexaMan (all bragging rights reserved </span><img data-emoji="😊" class="an1" alt="😊" aria-label="😊" src="https://fonts.gstatic.com/s/e/notoemoji/15.1/1f60a/32.png" loading="lazy" style="height: 1.2em;width: 1.2em;vertical-align: middle;font-family: Calibri;font-size: 14.6667px"><span style="font-family: Calibri;font-size: 14.6667px">) by writing peers. Ravi has been a regular speaker at various conferences such as STC India, UX India, MegaComm, and so on. On the personal front, he enjoys spending time with his lil daughters Tanmayee and Chaitra Vaishnavi, talking about movies, and dreaming (err sleeping </span><img data-emoji="😴" class="an1" alt="😴" aria-label="😴" src="https://fonts.gstatic.com/s/e/notoemoji/15.1/1f634/32.png" loading="lazy" style="height: 1.2em;width: 1.2em;vertical-align: middle;font-family: Calibri;font-size: 14.6667px"><span style="font-family: Calibri;font-size: 14.6667px">).</span><br></p> | No | <p>Have presented at several STC conferences in the past. See https://youtube.com/playlist?list=PL_MeRhLxEwhEcQq_5L42yw7DivX_3iyTL&si=NcRayd7CV_S1yM5E</p><p class="p2" style="font-size: 7.5px;line-height: normal"><span class="s1" style="font-size: 12px;line-height: normal"> </span>Here are links to some of the sessions and articles:<span class="Apple-converted-space"> </span></p><p class="p3" style="margin-bottom: 0.1px;font-size: 7.5px;line-height: normal">Design Voice Experiences with Alexa<span class="Apple-converted-space"> </span></p><p class="p3" style="margin-bottom: 0.1px;font-size: 7.5px;line-height: normal">Artificial Intelligence and New Generation Content<span class="Apple-converted-space"> </span></p><p class="p4" style="margin-bottom: 0.1px;font-size: 6.5px;line-height: normal">Future of Technical Information – Transformation from being a Cost Center to Profit Center<span class="Apple-converted-space"> </span></p><p class="p5" style="margin-bottom: 0.1px;font-size: 6.5px;line-height: normal">Voice for Product Documentation: Alexa, Siri, Cortana, and OK Google<span class="Apple-converted-space"> </span></p><p class="p5" style="margin-bottom: 0.1px;font-size: 6.5px;line-height: normal">Decoding the Viral Quotient of Technical Content<span class="Apple-converted-space"> </span></p><p class="p5" style="margin-bottom: 0.1px;font-size: 6.5px;line-height: normal">Webinar on Writing for Conversational User Interfaces<span class="Apple-converted-space"> </span></p><p class="p5" style="margin-bottom: 0.1px;font-size: 6.5px;line-height: normal">Transformation from being a Cost Center to Profit Center Technical Information<span class="Apple-converted-space"> </span></p><p class="p6" style="font-size: 6.5px;line-height: normal"><span class="s2">AI </span>needs <span class="s3">you<span class="Apple-converted-space"> </span></span></p> | <p><a href="https://www.linkedin.com/in/ravikumaradapa/">https://www.linkedin.com/in/ravikumaradapa/</a><br><br>https://youtube.com/playlist?list=PL_MeRhLxEwhEcQq_5L42yw7DivX_3iyTL&si=NcRayd7CV_S1yM5E<br></p> | Yes |
| 47 | 09/09/2024 | Tools and Technology | Knowledge Graph, Documentation, Matrix, GRID. | Enhancing Documentation Management Using Visualized Relationship Information Matrix (RIM) approach. | <p style="margin-right: 0in;margin-left: 0in;font-size: 12pt;, serif"><strong>Abstract</strong></p><p style="margin-right: 0in;margin-left: 0in;font-size: 12pt;, serif;line-height: 24px">The Relationship Information Matrix (RIM) is an innovative tool designed to enhance documentation management within complex digital environments. This tool facilitates the creation of a visual map that delineates the connections between various documentation topics, thereby increasing accuracy, consistency, and relevance across informational resources. By providing a clear, shared understanding of documentation interrelationships, RIM aids in team collaboration, essential for identifying and resolving discrepancies or overlaps, thus reducing errors and enhancing communication efficiency.</p><p style="margin-right: 0in;margin-left: 0in;font-size: 12pt;, serif;line-height: 24px">RIM incorporates advanced automation capabilities that streamline the document updating process. For instance, when a new authentication method is introduced in API Documentation, RIM automatically detects this change through its integration with the documentation management system, which continuously monitors for updates. It then assesses related documents, such as the Troubleshooting Guide, identifies sections that are outdated, and flags them for necessary updates. This automation reduces the reliance on manual updates, ensuring that documentation remains current and consistent. RIM employs various methods such as content timestamps, dependency mapping, semantic analysis, etc. to maintain the integrity and utility of the documentation, thereby enhancing user trust and experience.</p><p style="margin-right: 0in;margin-left: 0in;font-size: 12pt;, serif;line-height: 24px">Moreover, RIM significantly improves user experience by simplifying documentation navigation and troubleshooting. It efficiently guides users to the most relevant information, directing them to specific sections in user manuals, troubleshooting guides, or API documentation as needed. This targeted assistance not only reduces user frustration but also increases satisfaction by making software more user-friendly and easier to understand.</p><p style="margin-right: 0in;margin-left: 0in;font-size: 12pt;, serif;line-height: 24px">RIM also promotes a collaborative approach to documentation management, bringing together the expertise of product engineers, managers, quality engineers, and technical writers. Each group contributes uniquely—engineers provide insights on component relationships, managers prioritize updates, QE ensure accuracy, and writers oversee the creation and updating of content. This collaborative effort ensures that documentation is not only precise but also aligns with organizational goals and enhances user interactions.</p><p style="margin-right: 0in;margin-left: 0in;font-size: 12pt;, serif;line-height: 24px">For effective implementation, organizations must consider data requirements, integration with existing systems, and user training. These elements are crucial for leveraging RIM to improve documentation processes and achieve superior outcomes.</p><p style="margin-right: 0in;margin-left: 0in;font-size: 12pt;, serif;line-height: 24px">In summary, the Relationship Information Matrix is an asset for organizations aiming to enhance the quality and efficiency of their documentation, facilitating better collaboration, prioritizing updates, and significantly improving the user experience, thereby contributing to the development of superior products and services.</p> | <h3 style="margin: 8pt 0in 4pt;line-height: 18.4px;font-size: 12pt;font-family: Verdana, sans-serif"><a name="_Toc176444360">Key Benefits</a></h3><p class="MsoListParagraphCxSpFirst" style="margin: 0in 0in 0in 0.5in;line-height: 15.3333px;font-size: 10pt;font-family: Verdana, sans-serif;text-indent: -0.25in"><a name="_Toc176444361"><span style="font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span class="Heading3Char">Content Gap Identification:</span></a> RIM helps writers identify missing content or inconsistencies between related topics, ensuring comprehensive and aligned documentation.</p><p class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in 0.5in;line-height: 15.3333px;font-size: 10pt;font-family: Verdana, sans-serif;text-indent: -0.25in"><a name="_Toc176444362"><span style="font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span class="Heading3Char">Impact Analysis:</span></a> Product managers can assess how new features or changes impact existing documentation, allowing for thorough updates and avoiding overlooked dependencies.</p><p class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in 0.5in;line-height: 15.3333px;font-size: 10pt;font-family: Verdana, sans-serif;text-indent: -0.25in"><a name="_Toc176444363"><span style="font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span class="Heading3Char">Constraint Validation:</span></a> Testing engineers can better understand dependencies between product features and documentation, ensuring accurate and complete testing.</p><p class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in 0.5in;line-height: 15.3333px;font-size: 10pt;font-family: Verdana, sans-serif;text-indent: -0.25in"><a name="_Toc176444364"><span style="font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span class="Heading3Char">Cross-Product Relationship Management:</span></a> RIM facilitates managing relationships between different product sets within an organization, enhancing integration and alignment across products.</p><p class="MsoListParagraphCxSpLast" style="margin: 0in 0in 0in 0.5in;line-height: 15.3333px;font-size: 10pt;font-family: Verdana, sans-serif;text-indent: -0.25in"><a name="_Toc176444365"><span style="font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><span class="Heading3Char">Shared Knowledge Enforcement:</span></a> By visualizing topic relationships, RIM promotes a shared understanding among team members, ensuring consistency and reducing errors in collaborative efforts.</p> | <h3 style="margin: 8pt 0in 4pt;line-height: 18.4px;font-size: 12pt;font-family: Verdana, sans-serif"><a name="_Toc176444377">Step 1: </a><strong>Metadata Collection</strong></h3><p style="margin-right: 0in;margin-left: 0in;line-height: 15.3333px;font-size: 10pt;font-family: Verdana, sans-serif">RIM first collects metadata from all documentation topics within the content management system (CMS). This metadata includes details like the title, author, creation date, last update date, version history, and categorized dependencies (pre-requisites, post-requisites, related topics).</p><h3 style="margin: 8pt 0in 4pt;line-height: 18.4px;font-size: 12pt;font-family: Verdana, sans-serif"><a name="_Toc176444378">Step 2: </a><strong>Relationship Mapping</strong></h3><p style="margin-right: 0in;margin-left: 0in;line-height: 15.3333px;font-size: 10pt;font-family: Verdana, sans-serif">Using the collected metadata, RIM maps out the relationships between topics. These relationships can include direct dependencies (e.g., one topic must be understood before another), mutual coexistence (e.g., two topics are often referenced together), and the absence of relationships.</p><h3 style="margin: 8pt 0in 4pt;line-height: 18.4px;font-size: 12pt;font-family: Verdana, sans-serif"><a name="_Toc176444379">Step 3: </a><strong>Content </strong>Coverage<strong> Analysis</strong></h3><p style="margin-right: 0in;margin-left: 0in;line-height: 15.3333px;font-size: 10pt;font-family: Verdana, sans-serif">RIM performs an analysis to ensure that all related topics provide comprehensive coverage of the subject matter. It checks whether the linked topics address all necessary information and align with each other in terms of scope, terminology, and completeness.</p><h3 style="margin: 8pt 0in 4pt;line-height: 18.4px;font-size: 12pt;font-family: Verdana, sans-serif"><a name="_Toc176444380">Step 4: </a><strong>Dependency Validation</strong></h3> | <li><p><strong>How the Relationship Information Matrix (RIM) works</strong>: An understanding of how RIM visually maps documentation interrelationships to ensure content consistency and relevance.</p></li><li><p><strong>Automation benefits</strong>: They’ll discover how RIM automates the document update process, streamlining revisions by detecting changes and flagging outdated content, reducing manual effort.</p></li><li><p><strong>Enhancing user experience</strong>: The session will explain how RIM improves documentation navigation, helping users find relevant information more easily, thus reducing frustration and enhancing satisfaction.</p></li> | Mid-Career | Intermediate,Beginner | <h3 style="margin: 8pt 0in 4pt;line-height: 18.4px;font-size: 12pt;font-family: Verdana, sans-serif"><a name="_Toc176444367">Technical Writers</a></h3><p class="MsoListParagraphCxSpFirst" style="margin: 0in 0in 0in 0.5in;line-height: 15.3333px;font-size: 10pt;font-family: Verdana, sans-serif;text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><b>Mapping Content Gaps</b>: Technical writers can use RIM during the authoring phase to visualize the relationships between various topics. For instance, when writing about "Introduction to HTML" and "About Responsive Design," RIM will highlight any existing relationships or dependencies. This allows the writer to ensure that content is consistent and complete. The writer can then update the documentation or create supplements like FAQs, KB articles, videos, or guided tours to address any gaps.</p><p class="MsoListParagraphCxSpLast" style="margin: 0in 0in 0in 0.5in;line-height: 15.3333px;font-size: 10pt;font-family: Verdana, sans-serif;text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><b>Validation</b>: RIM validates content by checking for missing links, outdated references, or inconsistencies. It cross-references related topics to ensure alignment and accuracy, offering real-time feedback during the writing process. This ensures that all necessary information is included before content is published.</p><h3 style="margin: 8pt 0in 4pt;line-height: 18.4px;font-size: 12pt;font-family: Verdana, sans-serif"><a name="_Toc176444368">Product Managers</a></h3><p class="MsoListParagraphCxSpFirst" style="margin: 0in 0in 0in 0.5in;line-height: 15.3333px;font-size: 10pt;font-family: Verdana, sans-serif;text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><b>Impact Analysis</b>: Product managers can leverage RIM to assess the impact of new features or migrations on existing documentation. By visualizing the relationships between topics, they can quickly identify areas that may require updates or additional resources. For example, if a new feature in a product impacts "CSS Basics," RIM will highlight this connection, allowing the manager to address the necessary changes.</p><p class="MsoListParagraphCxSpLast" style="margin: 0in 0in 0in 0.5in;line-height: 15.3333px;font-size: 10pt;font-family: Verdana, sans-serif;text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><b>Collaboration</b>: RIM promotes shared knowledge and understanding between teams, ensuring that product changes are accurately reflected in the documentation. This fosters better communication and alignment across different departments.</p><h3 style="margin: 8pt 0in 4pt;line-height: 18.4px;font-size: 12pt;font-family: Verdana, sans-serif"><a name="_Toc176444369">Testing Engineers</a></h3><p class="MsoListParagraphCxSpFirst" style="margin: 0in 0in 0in 0.5in;line-height: 15.3333px;font-size: 10pt;font-family: Verdana, sans-serif;text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><b>Constraints and Validations</b>: Testing engineers use RIM to identify constraints and validations that should be considered during testing. By understanding the relationships between topics, they can ensure that test cases cover all necessary scenarios. For example, if "Advanced HTML" is related to "About Responsive Design," the engineer will know to include specific tests that account for this relationship.</p><p class="MsoListParagraphCxSpLast" style="margin: 0in 0in 0in 0.5in;line-height: 15.3333px;font-size: 10pt;font-family: Verdana, sans-serif;text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font-size: 7pt;line-height: normal"> </span></span><b>Documentation of Test Cases</b>: RIM also aids in documenting test cases by providing a clear view of dependencies and prerequisites. This ensures that all relevant documentation is considered when designing tests, leading to more thorough and accurate testing processes.</p> | Ashish Kumar Pathak | Ashish | ashishpathak1005@gmail.com | 09701160335 | | Hyderabad | <p><span style=", Helvetica, Arial, sans-serif;font-size: 14px">With a decade of experience as a Content Developer and Strategist, I excel at simplifying complex technical information into digestible content. In addition to my experience simplifying technical information, I possess strong product owner capabilities. I excel at collaborating with stakeholders (e.g., engineering, business) to clarify product requirements. Leveraging data analysis, I can translate complex systems designs into actionable user stories, ensuring the documentation team delivers the right product value to the customer by helping them with better usability, reliability, efficient product and services and ready troubleshooting guidance. My ability to prioritize work, manage the product backlog, and conduct backlog grooming guarantees efficient delivery of value through incremental releases. I thrive in Scrum environments, breaking down epics into user stories, defining acceptance criteria, and facilitating estimation and planning sessions. My communication skills allow me to effectively communicate status and deliverables to all team members, gathering valuable feedback for continuous improvement.</span><br></p> | Yes | <p>Nope</p> | <p>Nope</p> | Yes |
| 48 | 09/09/2024 | Leadership and Management | leadership; management; aspiring leaders; first-time managers | Igniting Leadership: A Workshop for First-Time & Aspiring Managers | <p class="MsoNormal">Are you stepping into a management role for the first time
or aspiring to become a leader? This workshop, designed specifically for
first-time and aspiring managers in the field of technical communication, will
empower you with the tools and confidence to lead with impact.</p><p class="MsoNormal">In this session, we will explore the essence of leadership
through the lens of the "Power of One." Like a single spark igniting
a powerful fire, a tech writing manager's influence can transform documentation
teams and software project releases. We will dive into the critical concepts of
leadership, including decision-making, team dynamics, communication strategies,
and conflict resolution.</p> | <p class="MsoNormal">Communication with stakeholders and cross-functional teams is critical to ensuring that content strategies align with the product vision and meet user needs. </p><p></p><p class="MsoNormal">By the end of the session, you will have a clear understanding of how to lead with purpose, inspire your tech writing team, and make decisions that align with your organization's goals. Join us to ignite your leadership potential and make a lasting impact on your team and beyond.</p> | <p><span style="font-size: 16px"> We will dive into the core leadership concepts—such as decision-making, team dynamics, communication strategies, and conflict resolution—in the context of a documentation team and through interactive exercises, real-world scenarios, and practical advice.</span><br></p> | <ol style="margin-top:0in" start="1" type="1">
<li class="MsoNormal"><b>Leadership
Fundamentals:</b> Gain a solid understanding of the core principles of
management, including how to build trust, foster collaboration, and lead
with integrity.</li>
<li class="MsoNormal"><b>Effective
Communication:</b> As tech writer’s this is our forte. Let's hone this skill
to communicate more clearly and effectively as a leader with your team,
stakeholders, and upper management, ensuring that your message is heard
and understood.</li>
<li class="MsoNormal"><b>Forge
Transformations:</b> Develop the ability to make informed decisions
quickly and confidently. Forge transformations - balancing the needs of a
tech writing team with the goals of the organization; balancing user needs
with business goals.</li>
<li class="MsoNormal"><b>Conflict
Resolution:</b> Navigating conflicts between documentation teams and other
departments (e.g., when product features change late in development)
requires the manager to mediate and advocate for technical writers.</li>
<li class="MsoNormal"><b>Inspiring
Action:</b> Understand how to motivate and inspire your team to take
initiative, embrace change, and strive for excellence, creating a culture
of continuous improvement.</li>
<li class="MsoNormal"><b>Project
Management:</b> Get acquainted with essential project management concepts,
including setting goals, delegating tasks, monitoring progress, and
providing feedback. Learn how to establish a clear vision for your team
and guide them toward success.</li>
</ol> | Senior Career,Executive | Intermediate | <h5>Who Would Benefit Most</h5><ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><b>First-Time
Managers:</b> Individuals who are new to management roles will find this
workshop particularly valuable, as it provides foundational knowledge and
practical skills that are essential for leading a tech writing team
effectively. </li>
<li class="MsoNormal"><b>Technical
Writers with Leadership Ambitions:</b> Technical writers who are
considering a move into management will benefit from learning how to
leverage their communication skills to lead teams and drive projects
forward.</li>
</ul><h5>Who Would Benefit Least</h5><ul style="margin-top:0in" type="disc">
<li class="MsoNormal">Those
who have no interest in or intention of moving into a management position
may find the material less relevant to their current career path.</li>
</ul><p class="MsoNormal">This workshop is designed to equip new and aspiring ID managers
with the skills and confidence needed to lead effectively. Whether you're
looking to enhance your current management approach or preparing for a future
leadership role, this session will provide you with the tools and insights to
succeed.<br></p> | Vidhya V Kumar | Mugdha Bapat | vkumar4@rocketsoftware.com | 9871287656 | Rocket Software | Pune | <p class="MsoNormal"><b>Vidhya V Kumar, Manager Information Development, Rocket
Software.</b></p><p class="MsoNormal">With 16 years of experience in technical writing, I’ve
worked with documentation teams in dynamic Agile environments. My focus has
been on utilizing DITA frameworks to streamline content creation, ensuring that
we deliver high-quality, structured content efficiently.</p><p class="MsoNormal">My expertise spans content strategy, SEO, optimizing
documentation workflows, and fostering collaboration across diverse teams. I am
passionate about creating user-centric content and am committed to driving
continuous improvement in documentation practices. </p><p class="MsoNormal"><br>
<b>Mugdha Bapat, Director of Information Development, Rocket Software.</b><br>
STC India has witnessed her journey of continuous upskilling from minimalism,
neuroscience, design thinking, to now leadership workshops. <span style="font-size: 16px">Mugdha has been instrumental in building a strong, high-performing, global team at Rocket Software. </span></p><p class="MsoNormal">Today she is going
to open her heart about the most essential human skills that every
professional needs to nurture in the next 3-5 years. As AI changes the way we
work, let us focus on the real strength of being humans.</p><p class="MsoNormal"></p> | No | <p>Both Mugdha and I have spoken at STC and similar conferences before.</p> | <p>Here are LinkedIn profiles:</p><p><a href="https://www.linkedin.com/in/vidhya-v-kumar-3a15b2a/">https://www.linkedin.com/in/vidhya-v-kumar-3a15b2a/</a></p><p><a href="https://www.linkedin.com/in/mugdha-bapat-idleader/">https://www.linkedin.com/in/mugdha-bapat-idleader/</a> <br></p> | Yes |
