[Bengaluru] Regional Conference

STC India Bengaluru is pleased to announce the full-day Regional Conference 2019. Register   .

WATCH THE CONFERENCE VIDEO

Venue Sponsors

SAP Labs India Pvt. Ltd.

Agenda

Time	Sessions	Presenter
10:00 AM- 10:15 AM	STC Introduction	Nidhi Luharuwalla, President STC India Chapter
10:15 AM- 11:00 AM	Keynote Speech	Dr. Sven Gierse, VP, SAP Germany
11:00 AM-11:30 AM	Minimal Viable Product – Your solution’s first step into the market	Nithya Krishnan Senior User Assistance Developer, User Experience Advocate SAP Labs India
11:30 AM- 11:45 AM	Tea Break/ refreshments
Presentations
11:45 AM- 12:15 PM	Animated GIF in Product Documentation	R, Madhusudan, Lead Technical Writer, Nokia Networks India
12:15 PM- 12:45 PM	Do a little something more – Unify Heuristics and Usability Testing	Aishwarya BR, User Assistance Developer, Soumyavathi V, User Assistance Developer, SAP Labs India
12:45 PM- 1:30 PM	Lunch
1:30 PM- 2:00 PM	Content strategy for Implementing Enable Now/Web Assistant. – Presentation is specific to SAP     product – similar lines with in-app help.	Unnikrishnan G, Senior User Assistance ManagerPrasad Hariharan, Senior User Assistance DeveloperSAP Labs India
2:00 PM- 2:45 PM	Content Marketing-Crossing Paths with TechComm	Sadhana S, Information Developer at IBM
2:45 PM- 3:00 PM	High Tea
DEMO BOOTHS
3:00 PM- 4:30 PM	Humanizing User Interface	Anju Jose Amrita Pavangad   SAP Labs India
	Strengthen your User Assistance Role by being a  Corporate Brand Ambassador	Nidhi Prashant Augustine Roopa RavikumarSAP Labs India
	Content TouchPoints	Ashalatha Tom Pavan Kumar Rambatla   Cisco Systems India Pvt Ltd
	Mobile App for CuDo	Sreevani Vasamsetty Nokia Software
	Core Team Activity Tracker (CtAT) Tool	Smitha Bhat   Nokia Software
	VoiceYourDoc	Tejeshwar Sharma   Thales
	Puzzle your UA concepts	Rose Pinto Poornima Ganeshan   SAP Labs India
4.30 PM– 4.40 PM	Closing

Session Details

Keynote Speech by SAP LABS INDIA

About the Speaker: Dr. Sven Gierse, Vice President, heads the user assistance team in the Technology and Innovations area. He finished his Ph.D in polar marine ecology before he decided to start his digital transformation. At SAP, he held various positions as product manager for portal software, product owner for analytics and integration content, and knowledge manager for the SAP NetWeaver technology platform.  Since 2010 he is leading user assistance teams for SAP’s technology portfolio including SAP NetWeaver, SAP HANA, and SAP Cloud Platform. He specializes in areas such as search, metadata concepts, and lean management.

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Minimal Viable Product – Your solution’s first step into the market

A Minimum Viable Product or MVP is a development technique in which a new product is introduced in the market with basic/key features, but enough to get the attention of the consumers. Over iterative methods by predominantly using the feedback from the product’s initial users, you work towards the final product. What does this mean for technical writers? Get to know more through this lecture session.

About the Speaker:

Nithya Krishnan is a user assistance developer and user experience advocate at SAP Labs India. In her 12 years of experience in the field of technical communications, she has authored end-user documentation across various domains. With an academic background in information technology, her interest lies in bringing the worlds of writing and design together; whilst creating a cohesive learning environment for all roles involved in a software development process.

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Animated GIF in Product Documentation

Content intensive product documentation provides extensive insights towards the core functionality of the product to the end-users. To enrich the content usability, Nokia documentation team devised an innovative yet simplified way of representing the content using GIFs. GIFs are created for conceptual and procedural contents (use cases, such as installation and configuration) that can be embedded in the product documentation. GIFs can instruct users, illustrate the problems for customer support, or mock-up a new idea for the design process.

Animated GIFs are:

• Easy to create (using open source tools) and maintain
• Easy to reuse (sales, marketing, customer care, and so on)
• Reduces complexity and file size
• Reduces cost and effort
• Lightweight and easily sharable (through inline documentation, Bluetooth, and email)
• Browser friendly

About the Speaker: R, Madhusudan works at Nokia Networks India as a Lead Technical Writer. He has over 11 years of experience in technical writing, technical editing, and project management. He has completed Post Graduate Diploma in Technical Writing from Symbiosis Centre for Distance Learning (SCDL). He has a keen interest in exploring new ideas on minimizing cognitive load of end-users while using the product documentation.

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Do a little something more – Unify Heuristics and Usability Testing

In this era, where, Humans learn to understand Machines and Machines learn to understand Humans, why not unfold a new feather of User Assistance to deliver the best. We own what our users interpret and how they feel. Come, let’s unleash the power of words in creating a solid and interactive experience. Usability Testing done right, while keeping UA Heuristics in mind, paves the way to turn a boring product experience into a lively one! Be the change you seek! Let’s make our words count. Make your users go Woo-hoo! , not Boo-hoo!

About the speakers:

Aishwarya B R, User Assistance Developer at SAP Labs India. Her journey with SAP has crossed the first-year mile and much more years to count on! She has worked on BI Suite On-Premise components and currently working on SAP Analytics Cloud topics. A User Research Expert aspirant, actively been a part of Design Services Initiatives for features of SAP Analytics Cloud. She is enthusiastic towards transforming the user experience by fulfilling experience-gap, thereby turning our deliverables into not just a product, but as a part of our user’s daily life.

Soumyavathi,  User Assistance Developer at SAP Labs, India. She has worked as an Academic Author in her previous job and currently, she is holding an experience of 1.5 years at SAP in the field of technical writing. After pursuing her Bachelors and Masters in Computer Applications, her interest lies in delivering audience-appropriate content and deliverables to enhance both product and user experience. During her time at SAP, she has authored documentation for various guides across different domains, created videos for various features, worked towards the optimal process for UA, and participated in various events to showcase “What, Why, and How” of user assistance.

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Content strategy for Implementing Enable Now/Web Assistant. – Presentation is specific to SAP     product – similar lines with in-app help.

Using Enable Now/Web Assistant, authors create contextual help and tutorials to assist customers in using SAP applications and the tool allows customers to create their own content for customized functionality. The presentation summarizes the strategy for implementing Enable Now/Web Assistant in an Ariba application and the project details.

About the Speakers: Unnikrishnan is managing the SAP Ariba User Assistance (UA) team at Bangalore. He has been serving in the technical writing industry since 1997 soon after completing a Master’s degree in documentation and information science from the Indian Statistical Institute’s Bangalore center. Unni started his writing career at Siemens, followed by Sun Micro Systems, Cisco, Dell, and Informatica before joining SAP. Became a people manager in 2005 at Dell, Unni had the experience of setting up documentation teams for both segments, Consumer and Enterprise, in the organizations he served. Within SAP UA, he contributes to various organizational initiatives that include SAP’s Intelligent Enterprise initiative, Chatbot development for the central UA team, and Enable Now-based contextual to help development for SAP Ariba.

Prasad Hariharan is a senior user-assistance developer with SAP Ariba since 2016, Prasad has been writing user-assistance documentation for various companies for over 12 years. He is a language enthusiast: he has conducted workshops on effective communication and achieved intermediate-advanced proficiency in Japanese in quick time.  Overcoming a life-long phobia of water, he obtained internationally-recognized pool lifeguard and swim teacher certifications, and participates in Masters swimming events, marathons, and triathlons across India.

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Content Marketing-Crossing Paths with TechComm

In today’s trends, marketing content is focusing on addressing user pain points that is more or less what technical documentation does. However, marketing content lacks details about how to set up the product, how the product works, and how the product fits in for the user’s business. Users are turning towards technical content instead of marketing materials as a pre-purchase research document. Off likely, there are fewer audiences for marketing content and more focus is on technical content in the current trends. The future of content is heading towards merging technical and marketing content. It is vital for we Tech Writers to hone our skills to understand how we prepare our self to reach a wider audience while we learn to pitch in content that serves as marketing weapon as well for the organization. This way, we also bring in greater ROI and value to our workspace. In this presentation, we will learn about what marketing content is, why there is a need for combining both technical and marketing content. We will learn how to get started to write for content that serves both as technical content and marketing content so that we can start pitching this skill set right away at our workspace.

Key Takeaway: Participants will learn about the future of content-merging technical and marketing content. They will learn how to get started with honing their writing skills to meet the gap with technical and marketing content and start contributing to their organizations for marketing content. They will also learn to reach wider audience group before the actual technical content is published in the tech doc destination.

About the Speaker: Sadhana S is an experienced Information Developer at IBM, Bangalore Documentation team. She has extensive experience in authoring technical content with a strong focus on better information mapping and enhanced user experience design. She is a certified IBM Design Thinking Practitioner Co-Creator, Agile Explorer, and Cognitive Practitioner. She is passionate about research in the fields of documentation process enhancements, adapting tech content with emerging technologies, user-driven experience through the UI, and API documentation. Being a Writer by passion, she writes blogs and is the owner of https://sadhanainspiresyou.com/ blogging website. In her leisure time, she is a Wanderlust and a bottle art designer. You can contact Sadhana by www.linkedin.com/in/sadhana-s and sadhana.technicalwriter@gmail.com

DEMO BOOTH:

Humanizing User Interface

SAP Labs India

With the rise in game-changing GUIs and conversational UIs, technical communicators often need to take critical decisions when crafting UI copy that guides users to navigate within a product and helps them interact with it effectively. Come find out how technical communicators can involve and influence the make or break of a product UI, starting from the design process through the different stages of the product development process.

Presenters:

Anju Jose

Senior UA Developer/Project Manager – SAP S/4HANA Cloud Data Management

As a technical communicator, Anju has over 12 years of experience in writing across several domains for SAP solutions. Apart from being the UA Expert in the SAP S/4HANA Cloud Data Management team, she is also the project manager for her team

Amrita Pavangad

UA Developer

Amrita has over 6 years of experience in the field of writing. She currently works in the SAP Cloud Platform area as a User Assistance Developer.

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Strengthen your User Assistance Role by being a  Corporate Brand Ambassador

SAP Labs India

Evolution of user assistance shows how we have become an integral part of the overall user experience and communication. This presentation outlines the benefits of user assistance developer being a corporate brand ambassador.

Presenters:

Nidhi Prashant Augustine

A qualified Senior Information Developer working in SAP Labs, India. She is a multi-talented individual with more than 15 years of expertise in industry and academia. Recently, she has filed a patent in the field of Data Management.

Apart from her regular project activities, she has been actively mentoring new hires in the organization. She is a trainer for authoring tools and has presented in several customer and internal events. She is very passionate about women leaders and has successfully completed several certifications on women leadership and empowerment programs. She is a Brand Ambassador for SAP Labs India.

Roopa Ravikumar

Roopa Ravikumar comes with over two decades of experience and has been with SAP since 1999.  Roopa is currently the Global Program Lead managing User Assistance programs for SAP

Intelligent Asset Management unit and is also a part of the team that drives the future user assistance strategy and innovations for SAP.

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Content TouchPoints

Cisco Systems India Pvt Ltd

Using Augmented Reality to provide dynamic information about a hardware device. The booth will showcase 2-3 innovations. The main one is about using AR to identify a device in a lab and project customized information for installation and troubleshooting. The booth will also showcase interactive 3D animation and an interface module compatibility tool.

Presenters:

Ashalatha Tom works with Cisco Systems as a technical writer. She has nearly 10 years’ experience in the field of technical communications. At Cisco, she is part of a team that works on innovations that drive the future of technical communications, especially in delivering Augmented Reality solutions for Cisco products.

Pavan Kumar Rambatla works as a technical writer with Cisco Systems. He has 2 years of experience in technical communication. He is interested in developing innovative ways of conveying information to consumers.

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Mobile App for CuDo

Presenters:

Nokia Software

Provide content to the customers using Mobile Application

Presenter: Sreevani Vasamsetty has completed her post-graduation M.Sc[Tech.] from NIT Warangal. She has overall 10 years of Industrial experience. Handled various projects and roles in R&D as a senior software developer and as aR&D engineer. Presently she working as a Technical content developer in NOKIA from the past 2+ years.

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Core Team Activity Tracker (CtAT) Tool

Nokia Software

At Nokia, yearly Business Unit level KPIs are set for individual teams. Documentation Line Manager must track and provide KPIs at different stages of documentation to the Program Management and ensure that the yearly team level KPIs are met. To track the KPIs effectively, Nokia documentation team developed a lightweight user-friendly Core Team Activity Tracker (CtAT) tool. The CtAT tool is used to track the following KPIs:·Feature level updates·Fault tracking per product release (customer and internal)·Documentation Quality (Editorial and Technical reviews)·Feature documentation testing (GUI and CLI)·Additional customer improvement tasks CtAT tool exports data in a CSV format for individual product releases per writer to draw KPI level insights.

Presenter: Smitha Bhat is a technical writer in Nokia with 10+ years of experience. In addition to technical writing, she is part of the documentation tools team which is responsible for developing the harmonized documentation tools and integration setup and maintaining the InfoCenter. She has developed the HTML DITA plugins for the harmonized documentation tools and integration setup, InfoCenter for the Nokia products, and an interactive communication portal for the global documentation team. She represented the customer documentation team in various Nokia Innovation forums. Her hobbies include learning new technologies, reading, baking, and traveling.

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VoiceYourDoc

Thales

Create voice app (for famous voice assistants like Amazon Alexa and Google Home) to introduce (a line or suite of) a company’s products in general, contact details, and quick start guide contents.Voice is the medium of the future (screenless), and it would be great if we can experiment and find out its possible, practical usages for technical communication. It will also help create a buzz for a company’s products, pushing the product marketing efforts and helping lead generation. It would also genuinely help users find information (like Contact Info) quickly, enhancing the overall customer experience. There are a number of low-code, no-code platforms to create such voice apps, so there will be no steep learning curve for any technical writer, having programming knowledge or otherwise.

Presenter: Tejeshwar Sharma is a Technical Writer with 12+ years of rich experience in Technical Writing, Technical Editing, Instructional Design, Business Analysis, Content Writing, Internal Communication, Marketing Communication, Presales, and Content Management. Involved as a Team Leader and an Individual Contributor. Responsible for facilitating ideas and driving the execution of content automation and innovation initiatives across teams in the organization. Presently work for a company named Thales and has Published a few Amazon Alexa skills.

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Puzzle your UA concepts

SAP Labs India

Test your knowledge on the latest trends in technical writing.

Presenter:

Rose Pinto is a multitalented senior information developer with more than 15 years of experience in the IT industry. Passionate about user experience, she creates multimedia and interactive content in addition to product documentation across projects. She also drives the people-centric approach methodology nudging authors to document with a user mindset. With a keen focus on customer satisfaction, she is actively involved in customer and internal events showcasing the latest developments in User Assistance at SAP.

Poornima Ganeshan is a Senior Information Developer working at SAP Labs, India. She is an expert in content writing and creating videos for SAP S/4HANA products. Apart from her regular project activities, she is actively involved in customer engagement initiatives which involves promoting the products to the customers and collecting their feedback about the product as well as the content. Passionate about diversity and successful women entrepreneurs.

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Registration

Session is free for both STC members and non-STC members. Prior registration is mandatory. Register .

If you have any queries, please unicast your question.

Megha Das Bengaluru City Representative, 2019 STC India Chapter